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White Hat Gaming Limited - Accepted deposit

Discussion in 'Casino Complaints - Non-Bonus Issues' started by LUsher87, May 25, 2018.

    May 25, 2018
  1. LUsher87

    LUsher87 Registered

    Good afternoon everyone,

    I wonder if anyone can advise my options regarding the following issue. I self excluded on the White Hat Gaming Limited network(Grand Ivy Casino) back in January 2016 due to a gambling problem. Since then I have been able to open accounts with 21casino and Klasino, being able to deposit and lose somewhere in the region of £3000. As most of you can appreciate that's a great sum of money to lose and I feel this company shouldn't have allowed me to deposit on their network. They state that if you exclude on their site it adheres to the entire network.

    Not only this, but I would've expected them to run more thorough checks when I asked for my 21casino to be closed due to a gambling problem. I was also still freely allowed to continue to deposit on Klasino once I had enquired about self-exclusion.

    I feel that after reading into the UKGC terms and conditions, such as 3.5.3, it's only fair that my deposits be refunded to me.

    I would much appreciate peoples advice on this matter.

    Thank you
  2. May 25, 2018
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    International Money Launderer
    the bus shelter, opposite GCHQ Benhall
    If you're a problem gambler you would have played until bust. Therein lies the issue; they'd have no doubt spotted the SE when your withdrawal was checked and refused to pay you. they have no reason to check if you lose and bust out. Your bets should technically be void, I'd e-mail them and describe the issue.
  4. May 25, 2018
  5. bebo67

    bebo67 Meister Member MM PABnonaccred

    Gemix Queen
    Ontario Canada
    Why do people do that? Self exclude and then test their luck on the casinos they self excluded? You self excluded! Don't go looking for your money back after you lose. If that was a land based casino, you would be charged with trespassing!
    Jono777 and L&L-Jan like this.
  6. May 25, 2018
  7. snorky510238

    snorky510238 Chief glockenspiel maker

    Please excuse me if I am totally wrong but the Op's name rings a bell from a recent post complaining of a similar issue or at least a complaint against a casino. IMO if you self exclude then make deposits at other casinos tied to the group then what are you hoping for? The only way I can look at it is that you are hoping for a free ride. The outcome being if you win you are hoping they don't spot anything when you withdraw and your winnings are paid or if they do spot something or you lose you squeal about the fact they shouldn't have let you deposit. Theoretically putting you in a no lose situation. The other thing is you can't be self excluded from every casino so why not make a deposit elsewhere instead of giving yourself this continuous dilemma. Like I say if I am way off the mark I apologise. It's just that from where I am sitting.
  8. May 25, 2018
  9. FAZI1

    FAZI1 Experienced Member

    Punta Cana
    They probably not send you money back its mainly your faul. But in same time is high possible if you win from this deposit high amount then - They probably void your winings - " Our system show your are self excluded from one of our brands we take responsible gaming very seriously so we decided send your last deposit amount back and close your account.

    Its not recomended make deposit in other casino from same group when you self excluded in one of their brands - because they can later void your winings - specialy if you win big amount and in case bigger withdrawals casinos make closer accont reviev.
  10. May 25, 2018
  11. pinnit2014

    pinnit2014 Meister Member PABnoaccred mm1

    Work with figures, other audit-y things
    Glasgow and Home - N Ireland
    However for example... as of today Royal Panda and LeoVegas have merged systems and any SE will transfer over to RP. This is despite the fact that both are on different licences, so to know they are connected would require a bit of work if just looking at licensing at the UKGC?
  12. Jun 3, 2018
  13. LUsher87

    LUsher87 Registered

    Thank you for the responses, they are much appreciated.

    I don't feel like I am hoping for a free ride because if I would've won anything I would've most certainly been located for having a self-excluded, thus having my winnings void and deposits refunded. My main issue is that on both sites I have spoken to live chat about self exclusion/gambling problems and I have been allowed to continue to play without any questions or temporary blocks being put on my account.

    I emailed both sites individually and have received a response from Klasino offering me a partial refund of £1250, I accepted this refund with Klasino. However they have come back and said what I accepted was for the entire network. The entire time the communication was with This email is not visible to you.. I feel as though I have been tricked into accepting a refund for both sites, if this was the case I would have never accepted £1250.

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