What's up with Wild Jack support?

[mgibson99]

I have always found Wild Jack e-mail support to be extremely responsive and helpful. Never had an issue. I could usually count on a response within an hour or two.

On 12/28 I had a small problem with my account (detailed in another thread). My e-mail bounced back. That had never happened before. I re-sent it, and it went through. I never heard back from them. That is VERY unusual. I re-sent it again today (1/6) with receipt requested. I got the receipt notice that the e-mail was delivered, but instead of being delievered to support@wildjack.com, it said the message was delivered to wjsupport@spiralsolutions.com. What's that all about?

I hope this is not a sign of bad things to come for Wild Jack.

 

[pingpong]

Same here...

i have sent support at wild jack four emails the last three days - not ONE answer. I PMed the Jackpotfactory rep yesterday, but havent gotten any answer from him either. Something is definitly wrong. Got a withdrawal today from them, though - their account department is still living, it seems.

 

[mikepipe]

can confirm: withdrawals are ok, took 32 hours from wild jack.

 

[spearmaster]

Probably nothing to worry about - maybe internal email redirection as the result of holidays, or personnel changes... still the right people will be looking at it.

 

[mucullus]

Spiral Solutions has always been the marketing firm behind JF casinos. They also provide customer service for them (under the name of "Bright Mark"). I think they are located in Israel.

 

[mgibson99]

***Update***

Must give credit where it is due. I sent a pm to the JF rep late yesterday(Saturday), and he responded early today (Sunday). He apologized that my e-mails had not been returned and said he would look into it, and the underlying issue that caused me to send the e-mails in the first place. In the meantime, he said he would add $200 to my account for my troubles, which he did. Can't beat that for customer service!