What Will Bring Back The Trust Between Rival And Its Players ?

[Nifty29]

In answer to the OP - Rival can do NOTHING bar completely changing the way they 'classify' players and deal with inquiries, as well as their incentive structure and payment processing. I cant realistically see this happening, so this whole thread is probably not going to achieve much (no offence to LJ of course )

The whole situation and the direction Rival are taking reminds me a lot of Gambling Federation - remember when they were the bees knees?? Then they became greedy and white labelled themselves into oblivion and now hardly anyone bothers.

The best thing Rival could do is hire Pat and Co. from 32Red as consultants!

 

[felicie]

Seems like most complaints and suggestions are from usa. What's the story with the rest of the gambling world?

Good thread btw

 

[dominique]

Sorry Dom, I'm an affiliate too, but I hate it when people say stuff like "figures to pay the rent, but can't" like that operation is solely hinged on getting payments from Rival operators - sorry again, but that's just total bollox!

As far as these progressive deductions go - I never even noticed it, so what I never knew I didn't have I can't miss!
Maybe other affiliates should do what I do - I don't check my figures until AFTER the end of the month - at least then I am never "bitterly disappointed" to not get something I was expecting...

[/derail - sorry again!]
KK

This just happened, KK. If you do promote Rival heavily, you'll surely notice next month. It also only happens if you have players who play progressives.

I don't promote Rival heavily because of all the things mentioned in this thread, but many people do. For them it plays out like this:

Example of how this affects YOU

Assumption: 35% Revenue Sharing



Player 1: Deposits $5000. Takes no bonuses. Plays $0 in progressives. Loses all.
Affiliate Share: $1750

Player 2: Deposits $1000. Takes no bonuses. Plays progressives and wagers, in total: $75,000 (due to wins and losses). Loses all.
Affiliate Share: $350 2% ($75,000) = $350 - $1500 = $-1150

Player 3: Deposits $50. Takes no bonuses. Plays progressives and wagers, in total: $25,000. Loses all.
Affiliate Share: $17.5 2% ($25,000) = $17.5 - $500 = -$482.50



Affiliate End Revenue = $1750 - $1150 -$482.50 = $117.50

Affiliate Revenue Share Percentage = $117.50 / ($5000 + $1000 + $50) * 100 = $117.50 / $6050 * 100 = 1.9% Revshare

So if you want to work for 1.9% rev share, go for it.

BTW the above comes from here: Link Removed (invalid URL)

But I think this is a derail.

As affiliate as well as player, what matters more to me is that they make you deposit $15 at a time if you don't take a bonus. Even if you never cashed out. What's up with that? Nice games, too much trouble to play.

 

[LaurieJim]

In answer to the OP - Rival can do NOTHING bar completely changing the way they 'classify' players and deal with inquiries, as well as their incentive structure and payment processing. I cant realistically see this happening, so this whole thread is probably not going to achieve much (no offence to LJ of course )

The whole situation and the direction Rival are taking reminds me a lot of Gambling Federation - remember when they were the bees knees?? Then they became greedy and white labelled themselves into oblivion and now hardly anyone bothers.

The best thing Rival could do is hire Pat and Co. from 32Red as consultants!

I dont know Pat from 32 Red from Adam, but what does he and his MG casino have that the others dont have? Im sure he is a nice guy given the great things said about him and the staf, i would just like to know, what do they do thats different from the rest, that makes them among the best according to alot of forum members that play there, US players cant play there so we can just go by whats been posted...............laurie

 

[1819]

i see not one rival rep has posted in this thread. that alone is enough to keep me away...

 

[LaurieJim]

i see not one rival rep has posted in this thread. that alone is enough to keep me away...

I was hoping Nicolas Johnson would post as he seems to have a good understanding on some of these issues and can maybe shed some light, i would just like to see any Rival Rep. post about our concerns in this thread.............laurie

 

[jod5413]

I was hoping Nicolas Johnson would post as he seems to have a good understanding on some of these issues and can maybe shed some light, i would just like to see any Rival Rep. post about our concerns in this thread.............laurie

Good thread, Laurie.

I do not hold my breath for any reps to come and comment. No matter what they say, they will be ripped by some of our more zealous members. I am not defending any particular rep, just have seen that the recent history with reps has been, no matter what they say, how they say it, or how much they try to explain anything, the end results seems to be rep 1, members unlimited.

This is my impression watching reps come and go, even the ones at what everyone considers good casinos, they get tired of being heckled or slammed. Maybe I am wrong, but think about it before you jump me, OK?

 

[LaurieJim]

Good thread, Laurie.

I do not hold my breath for any reps to come and comment. No matter what they say, they will be ripped by some of our more zealous members. I am not defending any particular rep, just have seen that the recent history with reps has been, no matter what they say, how they say it, or how much they try to explain anything, the end results seems to be rep 1, members unlimited.

This is my impression watching reps come and go, even the ones at what everyone considers good casinos, they get tired of being heckled or slammed. Maybe I am wrong, but think about it before you jump me, OK?

You are right Jod and that could be one of the reasons, we have had some good ones on here from other softwares in the past that were ripped to shreads and thats a damn shame imo...............laurie

 

[sparkz]

for rival are dead and burried... i would never play at a rival again (unless its a ND bonus)

support at rivals are becoming ever worse... theres some exclusive bonus i got at this casino the other day... support had no clue about it and denied a bonus like that existing even even though i know many people got the bonus fine... it was only after i spoke to the manager that the bonus was credited

the games.... pffft.... lets say tight as hell... over a few years iv deposited $10,000 into rivals, never made 1 withdrawl, always failed to meet WR and never made any profit while playing with just my own cash (well once i won literally a few $'s but thats next to nothing and after the losing streak began)

I remember betting $6+ a spin, hit the bonus spins and barely got $10 back... multiple times... strange eh?


i always deposited with my card and the other problems i only noticed recently... not only do they not pay withdrawls onto cards... but you have to of actually deposited with an E-Wallet to be able to withdraw to 1 (cheque is never avaliable at any rival casino for me) .... since im not a fan of E-Wallets and dont use them for depositing i would never of deposited via thoese methods. If id known sooner i wouldnt of made all them deposits

the only thing that can save rival now is if they took a leap out of 3dice's book with the super fast withdrawls

 

[slotjunkie]

The only Rival I have left is Sloto, but am rethinking keeping them. I was told by CS the other day, that the Bonus Manager reviews accounts every few days to determine which players get one of their lucky Sloto tickets. I would like to know:
a) what are the stipulations for receiving a sloto ticket? I used to get them after every few deposits, but that seems to have changed. So, how many deposits do you need to make to receive one? And why do I need to contact CS after every few deposits to find out I still am not eligible for a sloto ticket? AND...
b) I seldom play with a bonus,as even the Sloto bonus WR are getting higher and higher. Why would I want to play with a 25% noncashable bonus that has a WR of 20X? OR a 100% noncashable bonus with a WR of 30X?
I know I am not playing as often, but the slots are tight, and the bonuses, IMO are ridiculous. These just aren't enough incentive to keep me interested in playing there. I like to feel "appreciated" every once in awhile by a casino without having to jump through hoops to get a small token of "thanks for playing at our casino".

Very well said! I have deleted all RIVALS even Sloto. Like you said the games have gotten tight and the bonuses aren't worth it!

 

[NicolasJohnson]

Ok, first I would like to make a note about our overall status before trying to deal with the suggestions that have come about individually.

First, I would like to say that the title is misleading IMHO.

What Will Bring Back The Trust Between Rival And Its Players ?

While I will openly admit that we have a few issues that we can and will improve on, it is hardly like there is no trust. I think even the biggest detractor of Rival will admit that there are really no cases of 'non payment'.

Furthermore, I think not all Rivals are the same. The huge number of players we have here at Vegas Regal Casino know that we will pay them on time without stalling, answer their questions, offer good bonuses, new games, and all forum posts are attended to. Furthermore, I will make sure everyone is treated fairly, and I think I haven't failed yet. If you look up Vegas Regal Casino on google, the testimonials written on forums will speak for themselves.

I think saying that players don't trust Vegas Regal Casino is a long stretch. And we are a Rival Powered Casino.

Having said that, there are a few basic points brought up here that I will address. If I missed anything, please let me know and I will address that issue too:

Excessive Bonus Banning
We already stated we no longer use the Rival bonus banning system. This is true, we don't use it. You guys and gals suggested we don't use it and we listened. Only for charge back/fraud players we ban players who haven't already played with us. But this is standard. Every Casino in Vegas keeps a database of Scam/Fraud players.

No Emails or Replies from Forums Reps
I was lucky to find this thread, but I try to answer all the threads regarding Rival/Vegas Regal Casino that I can. If you want an answer/statement from me I'm always at the service of this community. I just ask to please PM me when you want an answer since I do not have time to read every thread on every forum. So if in the future I miss a Rival/Vegas Regal Casino thread, all you guys and gals have to do is send me 1 PM, and I'm on it!

Progressive Jackpots not Being Paid in one Lump Sum
You guys suggested we should change our system so we pay progressives in one lump sum. Here at Vegas Regal Casino we do now. You guys and gals spoke and we listened!

Unreasonable Bonuses
We offer plenty of bonuses. Some are high bonus/high restrictions. Some are low bonuses/low restrictions. Our Sign up bonus is 300% Cashable, no min or max cashout, 35x playthrough. Hardly unreasonable. We have tons of re-load bonuses. I just checked the ones currently on offer: They range from 50% all the way up to 600%. Some are cashable, some have no max cashout, some have playthrough as low as 25x. Again hardly unreasonable.

If the complaint is that we don't have positive EV bonuses, then that is something I will accept as we will never have positive EV bonuses. Our bonuses are meant to extend play time/entertainment value, not be source of income for advantage players.

Non Bonus Players Restricted to $15-50 Dollar Deposits
We don't apply these restrictions to 'non bonus' players. We do apply certain deposit restrictions to high risk transactions. But this is standard. Virtually all e-commerce sites have deposit restrictions based on high risk transactions. Exactly how we determine high risk transactions at Vegas Regal Casino is something that I can't say. But if we always apply those to the wrong people, you would hear about it in the forums. Which is something that doesn't happen.

We are 'Tight'
Every casino, every software provider, every gambling institutions of any kind has, is and will be called tight. It is a tendency of players that if a player wins, then the casino is considered 'lose', but if the player looses then the casino is 'tight'. We publish our payout % on each game help page. Transparent and honest and, if you look at the payout % and know what it means then you will see we are far from 'tight'.

Affiliate Jackpot Fiasco
We already made a statement on this at AGD. None of our affiliates will be affected by this issue. We at Vegas Regal Casino/Regal Affiliates take care of our players and affiliates. We know we wouldn't exist with out you! I would post a link to our statement on AGD, but I don't want to break the forum rules.

Customer Service Needs Improvement
This is something I agree with and that we are working on. Do bear in mind that all customer service inquiries are answered. And the great majority of the time players receive satisfactory answers. It is simply human nature to be more expressive when things go wrong than when they go right. When players get a good reply they rarely make a post about, only when they get an unsatisfactory one do most players post. And based on the number of queries and the number of complains of our customer service we aren't doing that bad. Again, we do need to improve, I'm not denying it, just putting it in perspective.

Cashout Time Frames
There are really two subsections to this, so I will deal with them independently:

5 Business Day Cashout Time Frame
This is something that we need to improve on, no doubt. But it is not something we hide or are underhanded about. We are open about the cash out time frame. We 99.99% of the time get payouts within the stated time frame, most of the time earlier. So it is not like we 'slow pay players' with ill-intent. This business is a million times harder to run then you might think and paying out in 24 hours like we would like to is much more complicated than simply stating it. Many casinos state short payout times they can't keep. We will not be one of them. We are preparing for paying out faster, and when we roll it out, there will be few to none exceptions.​

Delayed Payouts past the 5 Business Day Time Frame
This is something that very rarely happens. As I stated, players are paid before the 5 business day time frame more than 99.99% of the time. Every business has a margin of error, even the biggest fortune 500 companies. And this can be amplified by issues like the MC issues that Max was kind enough to inform you people about. Again, something we can improve on, but very few players are adversely affected by such an issue and the ones that are get taken care of so that they receive some type of satisfaction!​

I hope I dealt with all the points.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

 

[Nifty29]

Thankyou Nicolas for the time you have taken to address these issues, although Im fairly sure your casino is the exception rather than the rule - and that should be a source of pride for you.

I agree with a lot of what you said, but I did want to comment on this:

:*5 Business Day Cashout Time Frame*
This is something that we need to improve on, no doubt. But it is not something we hide or are underhanded about. We are open about the cash out time frame. We 99.99% of the time get payouts within the stated time frame, most of the time earlier. So it is not like we 'slow pay players' with ill-intent. This business is a million times harder to run then you might think and paying out in 24 hours like we would like to is much more complicated than simply stating it. Many casinos state short payout times they can't keep

I know that Rival casinos have always had the 2-5 business day rule, but 12 months ago it meant 2 business days. Now, in the past few months, it is 5 business days.

So, it means that Rival casinos were able to pay in 48 hours - but now they just dont or wont. The only reasons I can think of for extending payout timeframes is poor funding/lack of funds, or just because the casino feels like it (and maybe hoping that some winnings will be played back). I really cant think of any other reasonable explanation.

Im sure anyone who hasnt operated an online casino cant understand the difficulties involved. Unfortunately, all we players see is that we have to wait up to a week for payment - and that is completely unacceptable IMO. I mean, why is it that SlotoCash can pay in hours?? Why is it that 3Dice can pay instantly?? Why is it that 32Red can pay in 12 hours?? Surely they face the same problems as any other operation??

I dont know of any casino that says they pay in 24-48 hours and doesnt honor it. It is my belief that if a casino is well-funded and stable enough they can pay within 24 hours or 48 hours at most.

My experience with Rival customer service has been that they actually do not respond to every email and 99% of the time I have received a generic reply that only partially addresses my concerns. Im not sure what stats Rival provide you with in regards to customer service, but from the sound of it you arent getting the full picture.

Its nothing personal Nicolas...you are one of the good apples....but Rival has a history of just doing what they want without any regard to player feedback and they just seem to be going out of their way to alienate the people who should be their bread and butter.

 

[chuchu59]

Excellent post Nicolas. However, with due respect, the Laurie's title is spot on imo. At least for the majority of Rivals, that is. The centralised Rival support is becoming a joke, making up all sorts of stories and evading direct answers especially when it comes to withdrawals exceeding their supposed time-frame.

I sympathise with the plight of some Rivals who are unable to pay as quickly as they have wished but there is no reason to use delaying tactics like not advising players of the need for security docs until a week later. Rival casinos are not too well-funded so if there are problems that are beyond their control eg the MC/Visa issue, they should be honest about it. They overcame the light liquidity problem in 2008 and I have faith they can do so again but as I said be honest about it. Once bitten, twice shy and it seems we have been bitten twice so will a portion of the players ever retruen. That is debatable.

The Rival software is well-liked by many so players like Laurie and myself hope most Rival casinos will continue to operate and that is why we are concerned. Otherwise, there is no point in starting a thread like this one.

For abysmal service, look no futher than the Dendera thread. It's been nearly 3 months and the cowards are unwilling to even face the problem let alone give me a simple answer. many players are fed up with non-responses by many Rival casinos. They may write a few words here and there and then they simply vanish. The promises they make ie that they will look into the problem are empty and it seems they just want lessen the damage and hope the issue will go away. Having said that, you are a different breed because you always give a timely response and you do investigate.

Again, I thank you for taking the time to answer to this thread. At least you had the guts to do so in such a hostile thread.

 

[funeral979]

I don't know if it is a sign of less people playing or Rivals games REALLY are that tight, but you have to go back over a week and about 12 pages to find ONE Rival screenshot in the winners screenshot thread.

That has always been my main concern with them. Even with large bonuses, there is hardly any playtime.

Take these recent examples for instance.....I was playing on a free chip and moved to Scary Rich...yes I know its very high variance....but anyways I made 56 spins at 20 cents and 49 of those spins paid ZERO....only one spin paid my bet back. How much fun is that? These types of runs come about with alarming regularity.

Also, I was getting my butt kicked at blackjack (as usual), so I took a looksee at my history over the last several sessions at one particular Rival. I had to go back NINETY hands before I could find a an instance where I won more than two hands in a row.

And then there is their video poker (easily the worst and most boring of the major providers). I have played ALOT of Rival video poker....the best I have ever managed at their single hand is 4OK at jacks or better. We are talking thousands of hands here. I managed better at Lucky Creek and 3Dice and have only played 2 sessions at each of those casinos. For that matter, I cannot recall EVER seeing a royal flush (single hand) posted in the winners screenshots....perhaps I missed it....but doesn't that strike you as odd?

It took me a long time before I started playing Rival, and I can honestly say that I really don't feel comfortable with their software.

That being said, I have not experienced any of the other issues brought forth here. I have always been paid in 4 days or less where I managed (miraculously) to cashout.

 

[sparkz]

thanks for setting some things right nicolas

the thing i look at with rivals though as i mention is $10k on all rivals iv played at in a few years (and also many no deposit bonuses)... and not 1 cashout to date... never met the WR and playing with just my own cash barely got me a profit.... dont get me wrong casinos do make money... some days you win... others you lose... its part of the fun... but surely being 10k down without a withdrawl is beyond a joke


The next was again regarding the tightness... where else would 15 free spins with a x3 multiplier at $10 a spin bring back a measly $10 or less in wins??.... the answer is only at rivals, its happened most times iv had a bonus/free spins on a $10 spin... whereas if im playing at 3dice, rtg's, microgaming or whatever other casino brands the chances are a $10 spin will pay something a lot more realistic


and the problem with people who deposit with cards... it doesnt say in any terms people who deposit with cards cant cashout... but that is entirely true.... if you deposit with a card at any rival casino you cant cashout via card. None of them will even let you cashout via moneybookers or another ewallet because it says you must of made a deposit via the selected ewallet before you can cashout using it. Some people have said you can cashout via cheque however but i got a bonus play to $500 then went to see if cheque was there (hadnt met wr but i was checking to see if it showed up because if there was a minimum cheque withdrawl $500 would of exceeded it)....it wasnt


delays in payment are a thing too.. im not saying vegas regal has slow payments but there are others where people are waiting weeks to be paid... The bottom line however is if 3dice can pay members instantly or at worst in under 24 hours (usuaully 3 hours) then theres no reason why other casinos cant do it. If 1 can do it then all can do it.

 

[nisosbar]

I don't know if it is a sign of less people playing or Rivals games REALLY are that tight, but you have to go back over a week and about 12 pages to find ONE Rival screenshot in the winners screenshot thread.

I have noticed that, as well.

 

[LaurieJim]

Thank you Nicolas for coming thru, i have no problems with Vegas Regal as you lead by example as someone else posted, you have always lent an ear when we have needed it and gave great inside info. This was not a dis to you or your casino but just a letter to other Rival casinos of our recent concerns, again you and Vegas Regal have listened to your players and that sets you way above the others imho...................laurie

 

[NicolasJohnson]

Don't worry, I don't take it personally or offensively.

On the contrary. I thank you for starting the thread and I thank everyone for participating.

The advice here is a gold mine. We are very lucky to have this forum and the participants in it. I know Fortune 500 companies that pay big $$$ in consultancy fees to get the kind of advice we get here.

We do want to improve and who better to listen to than our customers? :notworthy We know we must constantly improve, and as I said in my last post, I agree with much that has been said. Plenty of work is going on behind the scenes, even if on the surface it seems slow, it really is moving along.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

 

[KasinoKing]

I don't know if it is a sign of less people playing or Rivals games REALLY are that tight, but you have to go back over a week and about 12 pages to find ONE Rival screenshot in the winners screenshot thread.

One thing you have to remember with Rival though, is that on most of their slots you get the bonus feature / free-spins MUCH more frequently than on most other softwares, so naturally the wins tend to be a bit smaller.

For example, on most MG slots the features hit roughly every 120 - 130 spins on average. With RTG it's a similar figure, but with many Rival slots it's more like every 50-60 spins.

It depends what each player wants; if you want a big hit and are prepared to go many 100's of low pay-out spins to get it - play a high variance slot. If you want a good chance of lots of bonus features, but with smaller average pay-outs - play the lower variance Rival slots (or Grand Virtual slots if you're not in the USA).
You pays your money & you takes your choice!

KK

 

[Tengil]

One thing you have to remember with Rival though, is that on most of their slots you get the bonus feature / free-spins MUCH more frequently than on most other softwares, so naturally the wins tend to be a bit smaller.

For example, on most MG slots the features hit roughly every 120 - 130 spins on average. With RTG it's a similar figure, but with many Rival slots it's more like every 50-60 spins.

It depends what each player wants; if you want a big hit and are prepared to go many 100's of low pay-out spins to get it - play a high variance slot. If you want a good chance of lots of bonus features, but with smaller average pay-outs - play the lower variance Rival slots (or Grand Virtual slots if you're not in the USA).
You pays your money & you takes your choice!

KK

I disagree, the features dont seem to hit any more often than on other softwares regardless of which game you play. And on other softwares you can actually win more than 5xbet in the features. That is with my experience of +100k in wagering and an RTP of a bit over 80 with the "best" being ~87.

And the Rival slots generally are boring with last century graphics. Add to that lousy promos, support and cashout times and you have a loser. Almost forgot the ridiculously low cashout limits.

+ the stats I quoted above took endless of mails and "threats" to get.

 

[KasinoKing]

I disagree, the features dont seem to hit any more often than on other softwares regardless of which game you play.

Well we'll have to agree to disagree on this one then!

All I know is I have dozens and dozens of Rival play-logs which show features hitting every 50-60 spins over 1000's of spins on games like; Cleo's Coins, Reel Party, 5-Reel Circus, Fantasy Fortune, Travel Bug, etc...
Of course there are "off days" when I've gone 100+ spins without features, but there have also been quite a lot of times which have been "Feature Fests" including getting 2, 3 or even 4 re-triggers in the free spins!

+ the stats I quoted above I record as I play - only takes a few minutes to dig them out & verify!

KK

 

[sparkz]

i have to agree with spider too

on average i would call games like cleos coins, atomic age etc.. low variance thats cause you get a win after almost every spin. However although bonuses do sometimes come frequently there is a lot of spells where your looking at 100+ spins without at thing (on atomic age a few times iv set the spins to 200 auto spins.. came back and there was no bonus)

the more high varience would be islots. The bonuses are meant to come round less often...which they do... and of coruse for spin after spin theres sod all wins. Although the bonuses should technically pay out more they are clearly "fixed"

for using the term "fixed" i can imagine a few people moaning at me. However its entirely true. For example lets take free spins on that boxing game and "phsychadelic sixties". A few times when i have had the free spins with a 20c/40c bet 3 wild symbols have come in which expand bringing me $100+ (be it i hadnt met WR so it wasnt my money). However when i was wagering considerably higher it was almost like it knew it couldnt afford to pay me the expected amount from a bet that high. Bonuses would come in even less and when they did it would only pay me a few measly bucks. Most of the free spins would be nothing then 1 or 2 would be a 3 symbol win of the lowest value symbol. That to me isnt using the RNG to correctly determine what win i get but instead telling itself "because the stake was that high and now on a multiplier, if a few wins from the free spins are given the payout will be too high for us to cope with".... so it gives me completely rubbish amounts back

 

[Casinomeister]

Admin note - accredited casino announcement

There has been an alarming amount of casino support issues deriving from Rival's Centralized support. From this point in time, any Rival powered casino that wishes to be listed in Casinomeister's accredited section must run its own in-house support.

Unfortunately Vanguard and Slotspower casinos do not meet this requirement and had to be removed. I hope they are making plans to form their own service and support. As soon as this is implemented, then they will be reconsidered to come back on board.

 

[sparkz]

There has been an alarming amount of casino support issues deriving from Rival's Centralized support. From this point in time, any Rival powered casino that wishes to be listed in Casinomeister's accredited section must run its own in-house support.

Unfortunately Vanguard and Slotspower casinos do not meet this requirement and had to be removed. I hope they are making plans to form their own service and support. As soon as this is implemented, then they will be reconsidered to come back on board.

a step in the right direction. I think what also annoys players is when you go to live support, and staff take ages to appear, then they ask what casino its for and more often than not dont have a clue what your talking about (when you mention certain bonuses etc)

 

[lancia]

All I know is I have dozens and dozens of Rival play-logs which show features hitting every 50-60 spins over 1000's of spins on games like; Cleo's Coins, Reel Party, 5-Reel Circus, Fantasy Fortune, Travel Bug, etc...KK

I think the problem here is that there are some Rival slots that have a much lower frequency of free-spins. While 5-Reel Circus indeed seems to have a higher frequency of free spins, approximately 1 out of 50 or so spins, others like Hole in Won have a much lower frequency of 1 out of 100 or so spins, based on 1,000's of spins. It's not only the i-Slots with this lower frequency because Dog Pound, which is not an i-Slot, also has a free-spin frequency of about 1 out of 100 or so spins.