What Will Bring Back The Trust Between Rival And Its Players ?

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
There has just been so many anti Rival threads going up and for most i cant blame some of them. What will it take to gain the trust of so many of its players back? I made up a short list and maybe some can add on and just maybe the Rival casinos will take notice.

Its such a shame as Rival offers great games, what can we do as players to give them our input as im sure they dont like losing players and seeing the anti threads.

Here is my short list............

(1) Customer Service needs to be on the same page as the casino itself.

(2) Slow Pay within weeks, this has got to get better, no 72 hour holds and when we asked for it to be flushed, it should be paid within 72 working hours max imo.

(3) Why all the bonus bans, its almost become a joke, if you the casino place free chips in the account and a player wins, why the bonus ban? This to is not good.

(4) Bonuses that are just unreal, what ever happened to the decent ones with the average WR and cashout?

(5) No emails or replys but from a few Reps on the forum, atleast they show they are concerned imo.

I cant think of anything else at the moment, Rival casinos used to be pretty fair with its players in the past, so what has gone wrong now to have made so many players think otherwise?

................laurie
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
Nice, constructive post.

They are increasingly in trouble with affiliates also. Doesn't look good when both players and affiliates are unhappy....
 

cpdnd31

Ueber Meister
webmeister
CAG
Joined
Mar 23, 2009
Location
where the taxes are the highest
Im pretty much fed up with playing at all casinos. Im from the USA, everytime I play I have to pay fees. Fees here fees there and god help if I win then I gotta pay more fees to get my money. When it comes to rival what bothers me the most is their bonuses are constantly changing. WR of 40 30 cashout min. and max. At least with other casinos they are consistant. God forbid you miss read a term on their bonuses you could really screw yourself. What was the straw that broke the camels back. I had an incident that happened at a rival casino because of the incident 4 days later they contacted me and said hey your right we were wrong were sorry we are giving you a special bonus because of it. Ok I thought ty very much. When I looked the wr was and Im not joking 100x wr I thought screw you guys thats a big smack in the face. I allready have to jump thru hoops just to play online. Dont insult me too.

Maybe these casinos could just try to appreciate the American player. After all that we go thru just to play it would be nice if one casino would say hey we appreciate you playing.

Customer service at rivals is the worst Ive dealt with. Depending on the day and time you can get 3 different answers to 1 question. Hey heres a piece of advice know your product before you try to sell it.

Payment times also suck. Hey Rival if you paid me faster I would be able to play with you again. Do they not realize that most of us cash out to umw or qt. Why would I deposite and have to pay more fees when I can wait on my withdrawal.

Games are fun and I feel are some what fair however I was disappointed on the last couple they introduced.

Ive stopped playing rival it just wasnt worth it to me.

After all the problems with CC and now 3 dice not taking netspend Im starting to think hey the fees Im spending online I can put in my gas tank. Drive to local casino and play there at least there if I win I can cashout right away with money in hand oh and there are no fees to play there..

Its a sad day when you dont even want to play online, it use to be fun for me now I just get stressed out. Never knowing what way you can deposite and with who.

Anyway didnt mean to derail you topic

this is just my opinion not meant to offend anyone.
 

gloria460

Meister Member
Joined
May 11, 2008
Location
Florida
I'm not sure Laurie..I don't have any rivals as of right now and I do like their games. I haven't had a problem cashing out and I rarely if ever take a bonus. I uninstalled them when I seen the way they were going with the bonuses.

huge bonuses with low max cashout is not good business..ie 600% bonus and 2xmax withdrawal...50% bonus with a 30xwr and max cashout or ridicoulous bonuses of 15-25% with 25xwr and the list goes on. If I do decide to take a bonus I want a fair shot of winning something.

My list would be to offer good bonuses to depositing customers.
Drop those silly wr of 50 to 100xwr. I even seen one of 160x on a 75% cashable bonus with a max withdrawal.

You've already addressed the other issues.
 

cynthial

Boo
Joined
Oct 9, 2006
Location
Albuquerque
I agree with all of the points in your post Laurie. They started out great with interesting new games, a fair bonus system, rapid comp points, player retention schemes, the works. Then step by step, bit by bit, it all changed.

Anyone with eyes has read about the changes or experienced it themselves. Maybe they grew the brand too fast. It seems a week did not go by without reading about another new Rival. Or maybe market conditions forced them to scale back on things they considered non-essential. I don't know. What I do know is that they are off the radar for me now. Even the few that are/were considered to be at the pinnacle have lost my custom. I have not a single Rival on my computers anymore and I don't want to smokem peace pipe. I now treat them the way they treat me. Total disregard. Hey Rival, NO SOUP FOR YOU!
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
I have heard from players who do not like to take bonuses that they are not allowed to deposit more than 15 to 50 Dollars at a time (accounts vary but are within these limits).

So it seems to me that Rival's profit expectations are based on huge WR and cashout limits. Ordinary play without bonuses may result in high payouts and that seems to not be encouraged.

So these guys quit playing there - who wants to run and deposit ten or twenty times during play?
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I have one Rival left and that's Slotocash. I tanked all the other ones the last time they quit paying with a reasonable (3 days max) timeframe. And I am bonus banned at all the rest of them for some reason anyway.

I have never had one problem with Slotocash but that could be because I have been with them since they came into being and have a good relationship with the rep and manager. My wagering requirements have been the same since the beginning, nothing out there.

But when I look at all the new ones that are coming down the pike, I just cringe. Do they think I will deposit and play a bonus with 100x deposit and bonus? Do they think I will wait 5 weeks to get paid? They would have to be sending a check by carrier pigeon for it to take that long.

I want a casino that (a) offers reasonable deposit bonuses; (b) flushes my withdrawals when I ask; and (c) pays me within 24 hrs. or less; (d) has a customer service in place that has a clue and gives a flip. In turn, I will jump thru hoops to deposit at their casino.

I don't think that is too much to ask.
 

cynthial

Boo
Joined
Oct 9, 2006
Location
Albuquerque
I have heard from players who do not like to take bonuses that they are not allowed to deposit more than 15 to 50 Dollars at a time (accounts vary but are within these limits).

I have never heard of a limit being imposed on non-bonus deposits. :eek: Just when you figure they can't possibly skew things any further in their favor they handicap the player with low deposit limits? The guys who shoot craps out behind the liquor store have higher limits than that. Whatever will they think of next?
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
I have one Rival left and that's Slotocash. I tanked all the other ones the last time they quit paying with a reasonable (3 days max) timeframe.

Laurie, I can basically live with all your complaints except timely withdrawals - that is simply unacceptable to me.

And Annie, I'm with you - Sloto is essentially the only Rival I play at now, but even there, not with a bonus - they have one good bonus per month/week - the VIP Gold one at 100%, 15xWR.

There is not another single Rival where withdrawals are paid in what I feel is a timely fashion - no more than 2 days, tops.

So that would be the most important thing for me - and it would have to be consistent and reliable; fast cashouts every single time.

Otherwise, I'm basically done with online gambling. I've got three or four casinos where I'll deposit just for fun, but being 100% honest here, when I look at the icons for all these other casinos, I just get this feeling in my stomach, thinking about, 'great you can win but how are you going to get your money? how many weeks will that take?' I just find it aggravating, and that's not why I like to gamble - I like to be entertained and have fun, so I'm just taking a pass right now.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
Good thread Laurie. :thumbsup:

I was cruising around the other day and happened to notice that Planet 23, (formerly topgame) which has a terrible rep IMO, is now Rival. :eek:

The jackpot fiasco was the first huge screw up, that alone made me lose my faith in them, all except Sloto.

It's scary that so many are popping up everywhere, especially now with the crackdown on Visa/MC, I don't see how they are going to survive coupled with the reputation that they are getting all around. I guess the big question will be, which one will be first? And when one goes down, then the rest of them are going go like domino's.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Laurie, I can basically live with all your complaints except timely withdrawals - that is simply unacceptable to me.

And Annie, I'm with you - Sloto is essentially the only Rival I play at now, but even there, not with a bonus - they have one good bonus per month/week - the VIP Gold one at 100%, 15xWR.

There is not another single Rival where withdrawals are paid in what I feel is a timely fashion - no more than 2 days, tops.

So that would be the most important thing for me - and it would have to be consistent and reliable; fast cashouts every single time.

Otherwise, I'm basically done with online gambling. I've got three or four casinos where I'll deposit just for fun, but being 100% honest here, when I look at the icons for all these other casinos, I just get this feeling in my stomach, thinking about, 'great you can win but how are you going to get your money? how many weeks will that take?' I just find it aggravating, and that's not why I like to gamble - I like to be entertained and have fun, so I'm just taking a pass right now.

72 hours- 3 days is a whole lot better than 5 weeks as we have heard in some cases, i will be more than happy with 72 hours or less vs. weeks, most i have ever waited was 7 days including a weekend, to me 5 days isnt a good deal either.........

I would like to see each casino handle their own payments instead of Rival, when you have so many people involved, it seems like one hand doesnt know what the other is doing and cant stay on the same page imo.

So whats the deal with the affiliates, are they having trouble also getting paid in a timely manner or is it just the bad bonuses?

............laurie
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
The only Rival I have left is Sloto, but am rethinking keeping them. I was told by CS the other day, that the Bonus Manager reviews accounts every few days to determine which players get one of their lucky Sloto tickets. I would like to know:
a) what are the stipulations for receiving a sloto ticket? I used to get them after every few deposits, but that seems to have changed. So, how many deposits do you need to make to receive one? And why do I need to contact CS after every few deposits to find out I still am not eligible for a sloto ticket? AND...
b) I seldom play with a bonus,as even the Sloto bonus WR are getting higher and higher. Why would I want to play with a 25% noncashable bonus that has a WR of 20X? OR a 100% noncashable bonus with a WR of 30X?
I know I am not playing as often, but the slots are tight, and the bonuses, IMO are ridiculous. These just aren't enough incentive to keep me interested in playing there. I like to feel "appreciated" every once in awhile by a casino without having to jump through hoops to get a small token of "thanks for playing at our casino".
 

mixx

Dormant account
PABaccred
Joined
Nov 29, 2009
Location
CA, USA
I no longer get the Sloto tickets as well. Still have no idea why. It seemed like when I started to deposit more, I stopped getting the tickets. Same thing with Tropica. I used to always get free bonuses every few days or so. I decided to deposit since they seemed so generous lol. Have not seen a free chip since then. I think I will stay away from Rival and stick with Microgaming. I already played out RTG & Vegas Tech casinos. If those were my only choices, I would probably stop playing online. Or go back to poker...
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
I no longer get the Sloto tickets as well. Still have no idea why. It seemed like when I started to deposit more, I stopped getting the tickets. Same thing with Tropica. I used to always get free bonuses every few days or so. I decided to deposit since they seemed so generous lol. Have not seen a free chip since then. I think I will stay away from Rival and stick with Microgaming. I already played out RTG & Vegas Tech casinos. If those were my only choices, I would probably stop playing online. Or go back to poker...

I could have written this post. :lolup:
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Im pretty much fed up with playing at all casinos. Im from the USA, everytime I play I have to pay fees. Fees here fees there and god help if I win then I gotta pay more fees to get my money. When it comes to rival what bothers me the most is their bonuses are constantly changing. WR of 40 30 cashout min. and max. At least with other casinos they are consistant. God forbid you miss read a term on their bonuses you could really screw yourself. What was the straw that broke the camels back. I had an incident that happened at a rival casino because of the incident 4 days later they contacted me and said hey your right we were wrong were sorry we are giving you a special bonus because of it. Ok I thought ty very much. When I looked the wr was and Im not joking 100x wr I thought screw you guys thats a big smack in the face. I allready have to jump thru hoops just to play online. Dont insult me too.

Maybe these casinos could just try to appreciate the American player. After all that we go thru just to play it would be nice if one casino would say hey we appreciate you playing.

Customer service at rivals is the worst Ive dealt with. Depending on the day and time you can get 3 different answers to 1 question. Hey heres a piece of advice know your product before you try to sell it.

Payment times also suck. Hey Rival if you paid me faster I would be able to play with you again. Do they not realize that most of us cash out to umw or qt. Why would I deposite and have to pay more fees when I can wait on my withdrawal.

Games are fun and I feel are some what fair however I was disappointed on the last couple they introduced.

Ive stopped playing rival it just wasnt worth it to me.

After all the problems with CC and now 3 dice not taking netspend Im starting to think hey the fees Im spending online I can put in my gas tank. Drive to local casino and play there at least there if I win I can cashout right away with money in hand oh and there are no fees to play there..

Its a sad day when you dont even want to play online, it use to be fun for me now I just get stressed out. Never knowing what way you can deposite and with who.

Anyway didnt mean to derail you topic

this is just my opinion not meant to offend anyone.


They are not taking NS anymore????? I used my card last week....and it worked....when did this happen? Sorry not trying to derail....but this is news to me
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
My view is that the Rivals dont care a damn about gaining the trust of the players at this very moment. They need injections of cash to survive based on their prolonged cashout times. They are meddling with security docs in addition to the 2-5 day business rule and their live chat staff are starting to make up all sorts of stories to stall payment unless all of the posters in the forum are lying.

Unless there is financial stabilty the Rivals will continue this mode of operation. Pathetic.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
First and most important thing Rival has to do now is change that customer support system.
It totally sucks.
This central support system may have worked just fine 1.5 year ago, when there were only 12 Rivals, but now there are 40 of them, and you cannot expect these customer agents to know everything about all of them.
I really feel sorry for these ppl sometimes, as their hands are tied and all they can do is 'forward your question/complaint to the management'.
But a customer wants straight answers.

Second, they should stop opening new Rivals every other week.
There are more than enough of them already, all competing against each other with weird promotions.
By far most of them are owned by the same company, so why they do this, I don't know.
I have the strong feeling they are only killing each other.
But instead, they blame the player for seeking the best bonuses across the group, and call it bonusabuse.
Sorry Rival, but thats what players usually do, especially when the funds are limited. They go shopping for the best deal.
Result: Bonusban. Player gone.:mad:
Very bad marketing.

And the cashout times ofcourse.
5 businessdays is just too long, the only reason I quit playing Playtech a year ago is because of the cashout times.

I really like the software, and I hope things turn for the better, but for now I'm Rivalled-out. :(
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Here is my short list............

(1) Customer Service needs to be on the same page as the casino itself.

(2) Slow Pay within weeks, this has got to get better, no 72 hour holds and when we asked for it to be flushed, it should be paid within 72 working hours max imo.

(3) Why all the bonus bans, its almost become a joke, if you the casino place free chips in the account and a player wins, why the bonus ban? This to is not good.

(4) Bonuses that are just unreal, what ever happened to the decent ones with the average WR and cashout?

(5) No emails or replys but from a few Reps on the forum, at least they show they are concerned imo.

I cant think of anything else at the moment, Rival casinos used to be pretty fair with its players in the past, so what has gone wrong now to have made so many players think otherwise?

................laurie
It's great to hear that coming from a USA player - and that others are agreeing with it. Hopefully someone in power at Rival secretly reads the forum and realises all is not well in the state of Rival.

For me personally as a player I still have faith in Rival who remain one of my favourite softwares.
In respect to the points raised above:-
(1) & (5); I have very very rarely needed to contact support for anything at all, so have not suffered any frustration in that department. However, should need arise I would hope and expect to get a quick concise answer, and not the run-around some other CM members seem to have suffered.

(2) Payout times are not really a big deal to me, and I wouldn't be too bothered with anything up to a week, but most of my Rival withdrawals have been paid in only a few days max (via Neteller). However I totally understand how important fast pay-outs are to most players and I am completely bemused as to why casinos don't seem to realise that fast pay-outs benefit THEM most in the end.

(3) Totally agree. Bonus bans are MORONIC! How can the casino EVER win their losses back if they drive players away? :confused:

(4) Again, totally agree; far too many bonuses are totally crap and an insult to player's intelligence. Closing your account at a casino might seem like a good idea, but some who used to have rubbish bonuses a year ago now have some quite good ones. So with Rival casinos I suggest you keep your options open at as many places as possible and then "shop around" for the best offers. That's what I do! :thumbsup:


For me personally as an affiliate;
Player numbers have dropped of significantly; 2009 saw about half as many in total as 2008, even though the number of Rival casinos actually doubled. This, if nothing else, tells me they are not doing everything right.
As far as payments go; SlotoCash have always paid VERY fast and still do. The others all use the Pantasia payment processor (same as for players); In 2009 they actually improved to around 15 days max. In 2008 some were taking up to 4 weeks to pay.

KK
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
Joined
Dec 10, 2006
Location
MERS
Has anyone mentioned the way Rival progressives have been handled by this same group of white labels?..........you know, lol , like the withholding of winning payments all the while inducing the player to play back (funny how that perfect storm also occurs) his numbers on a screen, so who has the cash?

Affiliates have begun complaining about low average player deposits and player retention among other complaints. Well, how can you expect ^rollers with weekly max. withdrawal limits that may be less than one's hourly total deposits. Affy's, this does not just apply to Rival and I promise it hurts your pocketbook/wallet.:)
 
Top