I'm not fond of the 2 specific casinos you asked about (personal opinion), but I've been extremely fortunate and haven't had any problems with Proc-Cyber at all.
As to the issue of providing identification, I'm noticing that casinos do a kind of hit and miss thing when it comes to requiring identification when you first cash out (ie, they seem to require it from a certain percentage of players, but not all players) - but many DO require the identification, and although I admit it's a royal pain for those of us without scanners and fax machines, I understand their need for security measures.
My solution to the problem was to do something similar to what Bryan mentioned, & I would highly advise this approach for everyone who gambles online. Since I don't have a scanner or fax, I scanned a copy of my driver's license and my phone bill when I was visiting a friend who has a scanner, and then I put it into jpg format and transferred it to a computer disk (you can save it on your computer, but I've found that since I don't have a scanner or fax, it's safer to have it on a disk also, just in case I have computer problems & the file is erased or corrupted - by keeping it on a disk, it's safe from viruses & disasters, but it still takes less than a minute to attach the files to an e-mail and send them to the casino). Just remember to label the disk so you know which one has that info on it, lol.
Also, I receive & pay all my bills online, and no longer receive paper bills, which created some serious problems in terms of providing the kind of utility bill the casinos wanted (online bills sent to bank bill-pay programs don't my name, address, etc.). So here's a suggestion for people who receive & pay all their bills online - although most utilities participate in the electronic bill-pay programs, there are a few that still don't, even if they provide online bills. Phone bills are the easiest to use, because most phone companies put the entire bill online, allowing you to do a print-screen of the bill. But here's the important part that I learned - since your bill is online, there are certain personal numbers and codes on most of those bills that you don't want to send to a casino, and when you use the print-screen and paint programs to create a copy of them, you can blank out any numbers or info that you don't want in the hands of a casino. The casinos generally just want a bill that has your name, address, the date of the bill, and the official logo of the utility company, and understand if you blank out certain private info from the bill (you can blank out the url of your online bill, your social security number, the list of phone numbers you called & are being billed for, and even your phone number - I give them the equivalent of the slip I would send back with my payment, but with my phone bill acct # blocked out). That has satisfied every casino requesting my info, and makes me feel safer. Also, my state puts our social security #s on our driver's licenses, and I blocked out my social security number on the copy of my driver's license, to be safe, and again, the casinos haven't had a problem with that (when I first started gambling online, I ran across advice to never give my social security number to a casino, and I believe that is very important and valid advice - I won't do it, because it's too dangerous to give out your social security number - and the casinos don't expect it and don't mind you blocking it out).
I don't mind casinos and processors taking safety measures, but online gamblers also want to take safety measures when we send them personal info. I wrote this in hopes it might help others who are struggling with ways to easily & safely provide the documents required to receive winnings.
