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What do online gamblers have a right to expect?

Discussion in 'Online Casinos' started by bb28, Aug 7, 2009.

    Aug 7, 2009
  1. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I thought this would be a good topic for discussion (again). ;)
    Please add your thoughts or expectations.

    • Software that is fair and not manipulated in any way.
    • Payout % clearly stated.
    • Terms and conditions clearly stated and non conflicting.
    • Customer service that is courteous and able to rectify and problem solve in a reasonable time frame.
    • Access to customer service via email, chat and telephone.
    • Documentation should be requested if required within 24 hours.
    • Payouts in a reasonable time frame, by reasonable 24 hours is great, 48 acceptable, after documentation has been accepted.
    • Clear communication if there are any issues with payouts or terms being violated.
     
    9 people like this.
  2. Aug 7, 2009
  3. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    This sounds more like a fantasy...
     
  4. Aug 7, 2009
  5. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    ;) Well it shouldn't be a fantasy at all and I'm sure part of your response was joking and sadly part of it is the cynical truth, but I don't think any of it is unreasonable or it shouldn't be. Maybe it's just my ideal little world however. :D
     
  6. Aug 7, 2009
  7. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Mine too Bonita. It's nice inside here isn't it? Til reality sets in. :laugh:
     
    1 person likes this.
  8. Aug 7, 2009
  9. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    :lolup: Yeah reality is a b*#ch sometimes. ;)
     
  10. Aug 7, 2009
  11. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    I think you nailed this one first attempt. :thumbsup:

    The only other thing I can think of is plenty of deposit/withdrawal options.
     
    1 person likes this.
  12. Aug 7, 2009
  13. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    I think I can boil it down to two words...

    Honesty and Respect.
     
    4 people like this.
  14. Aug 7, 2009
  15. JHV

    JHV <a href="http://www.casinomeister.com/meister_awar

    Occupation:
    Losing a Poker Bankroll on House Edge
    Location:
    Perennial Traveler
    Yes, although I would add a very important variable. COMPETENCE

    It all boils down to 3 things:

    Honesty
    Respect
    Competence

    ---------

    I know honest and respectful rakeback (online poker) affiliates who are not competent - although their intentions may be honorable, the results are occasionally equally as damaging to players as if they were outright fraudsters.
     
    3 people like this.

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