Well done Paul from Coral

[cowboypat]

I just want to say thank you to Paul from Coral for resolving a bonus complaint issue for me. I was advised to come here by a friend as I had reached a dead end with the customer support staff who were frankly awful. However a message to Paul has seen the issue resolved within 24 hours and I couldnt be happier. I notice there are a few threads here from people who have had problems so I wanted to make sure that Pauls efforts were noticed. I am the first one to knock but credit where its due.

Thank you Paul

 

[Jasminebed]

Welcome to CM cowboypat. It is good to know the Coral rep is on the ball. I hope he has enough pull to prevent future players from having issues with customer support. For every player at CM, there are at least a dozen or more.

Customer support is the first face the customer sees, it is worth businesses spending money and time on training support.

I just want to say thank you to Paul from Coral for resolving a bonus complaint issue for me. I was advised to come here by a friend as I had reached a dead end with the customer support staff who were frankly awful. However a message to Paul has seen the issue resolved within 24 hours and I couldnt be happier. I notice there are a few threads here from people who have had problems so I wanted to make sure that Pauls efforts were noticed. I am the first one to knock but credit where its due.

Thank you Paul

 

[cowboypat]

Thank you Jasmine. Unfortunately the good work seems to be for nought though as Im left scratching my head at a description of Corals terms for cashback bonuses by a different rep, Anthony.

"“7. To qualify for the cash back users must place a minimum of 20 bets of similar or equal value during the promotional period.” So to clarify you would need to place a minimum of 20 bets of similar or equal value for example 20 bets at £25 =£500 or a mixture of bet around to £25 over the 20 bets minimum would be accept, however betting types of 2 x £250 and then a further 18 at £10 for example will not be accepted and deemed to be outside of the T&Cs and cashback will not be credited and amount in the account to be set to receive no further bonuses. "

Doesnt this seem unfair to the player and open to abuse by the casino? I thought casino terms had to be clear?

 

[GOCC]

Thank you Jasmine. Unfortunately the good work seems to be for nought though as Im left scratching my head at a description of Corals terms for cashback bonuses by a different rep, Anthony.

"“7. To qualify for the cash back users must place a minimum of 20 bets of similar or equal value during the promotional period.” So to clarify you would need to place a minimum of 20 bets of similar or equal value for example 20 bets at £25 =£500 or a mixture of bet around to £25 over the 20 bets minimum would be accept, however betting types of 2 x £250 and then a further 18 at £10 for example will not be accepted and deemed to be outside of the T&Cs and cashback will not be credited and amount in the account to be set to receive no further bonuses. "

Doesnt this seem unfair to the player and open to abuse by the casino? I thought casino terms had to be clear?

I personally think it is a very fair term. Without explaining how to do it, the method you say is VERY abusable and was something I made a good deal of money from Betfair with on one of their cashbacks last year.

 

[cowboypat]

Im not really interested in abusing it. I just think the vagueness of it allows Coral to dislike how I play and remove promotion privileges. How am I supposed to know that if Im down to my last £3 and have been playing at £10 then to lob this on a slot isnt going to penalise me?

 

[conker]

Hi cowboypat, I dont think GOCC was being specific to you. Having seen quite a few different terms from online casinos, I would have to say that this is certainly not one of the worst you will see. They could probably do with tightening up the details a bit, but at they are not the sort of company that would be deliberately trying to catch players out. Glad it got resolved

 

[cowboypat]

Well it isn't resolved really. I cant agree with your comments that they don't try and catch people out. I think they deliberately set out to do that to be honest. They have refused me entry into the VIP club on the back of the this despite me wagering the required amount as stated on their site and at relatively high stakes of £100 a hand too. The only reason I've gotten anywhere with them is because of this forum. I've read on other forums about the way they treat people who aren't members here and its awful. I've been telling every one I can to join the community here and get involved. I hate being conned and ripped off. I work hard for my money and I expect to get what I've been promised when I spend it.

 

[cowboypat]

Further to the above. The advert for being made a VIP at Coral says the following:

There are 4 different VIP levels to reach, all based on the number of Comp Points earned in each calendar month. Each VIP Level offers a fantastic welcome bonus as well as increased Comp Points redemption rates, hospitality opportunities and much more.
BRONZE– Min. 1,500 CPs per Month
SILVER – Min. 3,000 CPs per Month
GOLD– Min. 10,000 CPs per Month
PLATINUM– Min. 25,000 CPs per Month
We believe in rewarding our most active and loyal customers, so get online today and keep an eye out on your messages for exclusive VIP Rewards.

The accredited casino criteria says this : Must not use false, misleading or deceptive advertising.

I earned over 15000 comp points in February yet was not awarded VIP status. When I asked the rep here I was told other factors are considered. I replied and said this was not right and was told

"Your account as advised is on their watch list for monitoring and as soon as the criteria have been met your account will be upgraded."

So which criteria is this? The advertised one or the invented one that I can never achieve?

 

[cowboypat]

I would be grateful if you could respond to my issue also. It is the thread immediately under this one and I have pmed you about it.

 

[Coral Support]

Cowboypat

Hi Cowboypat,

Following your request your account details were forwarded to our VIP team for review. After reviewing your account it was decided to not add your account to the VIP program at this time. As per our terms and conditions
"Coral reserve the right to amend VIP Levels at any time for any reason, and to exclude or remove all VIP benefits from customers at any time for any reason."

Unfortunately there isn't more information that I can provide to you at this time.

Best regards

Anthony

 

[cowboypat]

Hi Cowboypat,

Following your request your account details were forwarded to our VIP team for review. After reviewing your account it was decided to not add your account to the VIP program at this time. As per our terms and conditions
"Coral reserve the right to amend VIP Levels at any time for any reason, and to exclude or remove all VIP benefits from customers at any time for any reason."

Unfortunately there isn't more information that I can provide to you at this time.

Best regards

Anthony

This is a really unacceptable outcome. I feel this breaches the terms of accreditation for this site and is also against UK consumer law. Its a bait and switch effectively. Your site terms clearly state all I need to do is reach 1500 comp points and I will be a VIP.

 

[vinylweatherman]

Further to the above. The advert for being made a VIP at Coral says the following:

There are 4 different VIP levels to reach, all based on the number of Comp Points earned in each calendar month. Each VIP Level offers a fantastic welcome bonus as well as increased Comp Points redemption rates, hospitality opportunities and much more.
BRONZE– Min. 1,500 CPs per Month
SILVER – Min. 3,000 CPs per Month
GOLD– Min. 10,000 CPs per Month
PLATINUM– Min. 25,000 CPs per Month
We believe in rewarding our most active and loyal customers, so get online today and keep an eye out on your messages for exclusive VIP Rewards.

The accredited casino criteria says this : Must not use false, misleading or deceptive advertising.

I earned over 15000 comp points in February yet was not awarded VIP status. When I asked the rep here I was told other factors are considered. I replied and said this was not right and was told

"Your account as advised is on their watch list for monitoring and as soon as the criteria have been met your account will be upgraded."

So which criteria is this? The advertised one or the invented one that I can never achieve?

They need to make their minds up. Either it's a VIP scheme with set criteria, or one by invite at the discretion of management. They should not advertise one variant and actually have the other. The discretionary element should be in the terms.

Having said that, many VIP schemes that are achieved by attaining defined targets are "crap". The discretionary invite ones tend to be much better in terms of benefits.

Now for that wagering term. It gave as an example bets at around a similar level. They used £25, but the same idea would apply for bets of £100. It would have to be seen as your usual betting level throughout, rather than as part of some scheme to achieve VIP status. If you bet £100 on game A for example, but often bet a mere £5 to £10 on other games, they may view this as a scheme rather than a reflection of your normal betting style.

Other casinos tend to have a max bet term when playing bonuses, whereas it seems the Coral term is allowing high rollers to still bet high, provided it is seen as how they normally play, rather than a contrived schame to clear a bonus.

The other problem is that if you make too much fuss about getting into the VIP scheme, it is going to convince the casino that you are scheming, rather than genuinely being a player deserving of entry. The more you press the issue, the less likely you are to get in.

You need to do the opposite, instead of moaning, give them the salute, uninstall, and let them know you are playing elsewhere, somewhere more appreciative of your level of play.

Surprisingly, this actually works! I have ignored "come back" offers at one place until they reached "Deposit 5000, get 2500 bonus". My resolve began to weaken, but before I caved, they came back with something even grander, 100% up to 2500

I took it and won a further 1000 off them in total a couple of deposits later. I am not expecting them to try luring me back again, but had I LOST and then drifted away, I expect they would have started ramping up the offers again.

If you think getting into the Coral VIP program is hard, just try getting into Club Rouge at 32Red. This is strictly invite only, but it is DAMN good if you get in. There is no way such a scheme could be left open to defined criteria for entry.

Coral have probably been a bit naughty in trying to make their scheme look better than it is by implying it is all about earning the required number of comps, and this DOES make it a form of bait and switch if when you meet said criteria, they say that there are other criteria that they initially failed to mention.

The best place to take this is the ASA. It is the advertising for this scheme that is misleading, the scheme itself was probably never intended to operate strictly as advertised.

 

[cowboypat]

I wouldn't try to enter a VIP scheme to be honest. Usually my play gets noticed and I get invited or made a member. It was only because Coral had such open terms that when I reached a good number of comp points I decided to wager the remainder safe in the knowledge that they had clearly defined rules that would see me a VIP and suitably rewarded. I definately havent badgered or pressured them on becoming a VIP expect to say to them I've reached your set and published criteria am I a VIP now?

There are 4 different VIP levels to reach, all based on the number of Comp Points earned in each calendar month

Cant really get clearer than that. You're right about the ASA and I will raise it with them. Its a shame that even the casinos a reputable site like this one recommends don't follow the rules and play fair.

 

[SirWegs]

As said before, Coral is a good brand to play at. Never had any issues.

 

[cowboypat]

Well you've read the official response from the rep and seen the terms I've reproduced here which directly contradict each other. Would you be happy to participate in an offer and meet the published terms only to be told, sorry there are actually other terms which you haven't met, we wont tell you what they are but trust us you haven't met them? From reading here Betfair was a trouble free brand until they did the same thing. Granted this is on a much lesser scale but its the same. Theres an awful lot of complaints in this forum for such a good brand...

 

[vinylweatherman]

Well you've read the official response from the rep and seen the terms I've reproduced here which directly contradict each other. Would you be happy to participate in an offer and meet the published terms only to be told, sorry there are actually other terms which you haven't met, we wont tell you what they are but trust us you haven't met them? From reading here Betfair was a trouble free brand until they did the same thing. Granted this is on a much lesser scale but its the same. Theres an awful lot of complaints in this forum for such a good brand...

They are advertising a scheme based on comp points, yet are operating a scheme that draws from a number of criteria. You didn't just scrape in either, you made 10x the required target, yet are STILL deemed unworthy. The comp points are therefore one of the LEAST important criteria, yet advertised as the main, even the ONLY, criteria considered.

If you can't even reach the lowest level with 10x the stated comps, there is really no point in striving to achieve the higher levels through play. Players may as well forget the targets, and just play as they would if no such scheme had been advertised. I bet such players would be MORE likely to get the invite than those who strive to work their way up.

I also find that these target driven schemes downgrade you for just one month off from playing, whereas the invite schemes tend to look at an overall picture, and once attained, it is pretty hard to get downgraded for a temporary reduction in play.

The 32Red Club Rouge is advertised as "for life", although this does not necessarily guarantee that dormant members, or those that only play the biggest bonuses, maintain eligibilty to all these perks "for life".

 

[questa]

Outrageous behaviour. Coral must be rogued.

 

[cowboypat]

The 32Red Club Rouge is advertised as "for life", although this does not necessarily guarantee that dormant members, or those that only play the biggest bonuses, maintain eligibilty to all these perks "for life".

Paddy Power launched their new VIP scheme with a massive fanfare and promises of "once you're VIP you're VIP for life. They then changed the terms without telling anyone and introduced a 3 monthly review of play to see if you should remain in the scheme.

 

[cowboypat]

Outrageous behaviour. Coral must be rogued.

I would like to see something done about this thats for sure. What I find most shocking is that the rep isnt even apologetic! Its effectively telling this site and all other players that they dont have to stick to their own published rules and they dont really care about any consequences. If this is how the accredited casinos behave just where is safe to play?

 

[The Dude]

I would like to see something done about this thats for sure. What I find most shocking is that the rep isnt even apologetic! Its effectively telling this site and all other players that they dont have to stick to their own published rules and they dont really care about any consequences. If this is how the accredited casinos behave just where is safe to play?

It's up to their discretion whether or not they want you as a VIP. As stated in their Terms and conditions:

Coral reserve the right to amend VIP Levels at any time for any reason, and to exclude or remove all VIP benefits from customers at any time for any reason.

You do not have permission to view link Log in or register now.

You read these terms and agreed to them, right? It looks like they've put this clause into effect in your situation. My advice would be to take it as a lesson learned and move on.

 

[naththo]

I think moderator got it right. It is according to term and condition. I have seen it in other casino, not JUST Coral one. They will have similar terms to it. So you have to accept the rules when you play on that casino as you agreed to join. You previously did in a rush probably without reading it first. So you could've spend a bit of extra time reading the term/condition first before joining it. But I guess you haven't and you just join in a rush. Next time take it slowly, pull it back a bit, read the term and condition to see if you are happy with to join then go for it, if you don't like it, try somewhere else. Thats the best thing to do to avoid your mistake you have made next time.

 

[cowboypat]

It's up to their discretion whether or not they want you as a VIP. As stated in their Terms and conditions:

You do not have permission to view link Log in or register now.

You read these terms and agreed to them, right? It looks like they've put this clause into effect in your situation. My advice would be to take it as a lesson learned and move on.

Sorry what lesson would that be? Not to play at a casino recommended by this site because they can refuse you a promotion/offer/bonus because they feel like it? Just how does that fit into your standards?

Particularly this one:

Must not implement terms that can be construed as "unfair" towards the player.

Id be really grateful to know how this behaviour or even the term can be fair towards any player. In fact why does this site exist at all if casinos can simply say we reserve the right not to fulfill our promises, look it says so right there?

Im new here so maybe I dont get it but I thought the banner at the top mentioned fair play?

 

[Nifty29]

They are advertising a scheme based on comp points, yet are operating a scheme that draws from a number of criteria. You didn't just scrape in either, you made 10x the required target, yet are STILL deemed unworthy. The comp points are therefore one of the LEAST important criteria, yet advertised as the main, even the ONLY, criteria considered.

If you can't even reach the lowest level with 10x the stated comps, there is really no point in striving to achieve the higher levels through play. Players may as well forget the targets, and just play as they would if no such scheme had been advertised. I bet such players would be MORE likely to get the invite than those who strive to work their way up.

I also find that these target driven schemes downgrade you for just one month off from playing, whereas the invite schemes tend to look at an overall picture, and once attained, it is pretty hard to get downgraded for a temporary reduction in play.

The 32Red Club Rouge is advertised as "for life", although this does not necessarily guarantee that dormant members, or those that only play the biggest bonuses, maintain eligibilty to all these perks "for life".

Can you provide examples of 32Red Club Rouge players being removed from the club and/or having their bonus eligibility suspended or revoked please?

Thankyou.

Questa....the casino is totally within their rights to change their VIP program and decide who will be enrolled in it as they please. The player agreed to this when signing up. Calling for them to be rogued is ridiculous.

 

[The Dude]

Sorry what lesson would that be? Not to play at a casino recommended by this site because they can refuse you a promotion/offer/bonus because they feel like it? Just how does that fit into your standards?

Particularly this one:

Must not implement terms that can be construed as "unfair" towards the player.

Id be really grateful to know how this behaviour or even the term can be fair towards any player. In fact why does this site exist at all if casinos can simply say we reserve the right not to fulfill our promises, look it says so right there?

Im new here so maybe I dont get it but I thought the banner at the top mentioned fair play?

The lesson would be to act like an adult and be responsible for your actions. Those terms, as mentioned by others, are listed in just about every promotional term on the Internet. When you signed up, you agreed to those terms. If you didn't agree with those terms then you should have gone elsewhere. Fair is fair.

We are talking about freebies and VIP status. The casino feels that you are not a player that they want to give VIP status to. That's their right, right?

 

[cowboypat]

Well no it isnt. This isnt a freebie. This is a status awarded by wagering an advertised amount to acheive a set number of comp points. Its governed by law. Law which forbids unfair terms laid on consumers by unscrupulous companies.

I think Im extremely responsible for my actions and I act like a well informed adult, thank you.

 

[cowboypat]

Questa....the casino is totally within their rights to change their VIP program and decide who will be enrolled in it as they please. The player agreed to this when signing up. Calling for them to be rogued is ridiculous.

No actually, this casino in not "totally within their rights". Rights are afforded to companys and individuals through laws. This companys terms and conditions do not automatically grant it rights. To refuse an advertised offer to a customer who meets the conditions for no valid reason (and even sometimes with one) is unfair and this is against the law. Legally, no one can agree to an illegal term either.

 

[The Dude]

No actually, this casino in not "totally within their rights". Rights are afforded to companys and individuals through laws. This companies terms and conditions do not automatically grant it rights. To refuse an advertised offer to a customer who meets the conditions for no valid reason is unfair and this is against the law.

According to the casino, they have valid reasons not to award you VIP status. If you think that they are violating some law - which they aren't - then go ahead and hire a lawyer or make a complaint at the ASA. That's your prerogative.

 

[cowboypat]

Well those reasons werent disclosed to me. In fact I published what I was told here. I could take legal action of course at expense and taking time and I will be raising it with the ASA in due course. I came to you however as you promote this casino as fair and have some sway with them. Their actions also violate your published criteria for a recommended casino so I imagined you would be in some way sympathetic and aware of the law.

Personally I would not want to be seen as supporting a company that behaves in this manner.

The laws they are violating are multiple FYI. Bait and switch is a form of fraud and their "term" is clearly in violation of the Unfair terms in consumer contracts legislation. Not to mention the fact that their behaviour is dishonest, disgraceful and unfair.

 

[Tirilej]

Maybe you should ask to get the title of this thread changed too.
You certainly don't sound so thankful any longer.

All that anger over a VIP-status?
If I had been you I would have asked what you could do to get the status instead,
if you was far away reaching it...and done it in a nice way.
People tend to listen more if you behave in a respectful and nice way.
The same in this forum.

 

[cowboypat]

You seem to be suggesting Ive been disrespectful or rude? Please could you point out where this has occurred?

I would like to point out that there was a lot of discussion between Coral and I prior to posting, as you can see from the thread title it wasnt all bad. Unfortunately once they refused to abide by the law and their own terms, refused to explain their actions and told me to go away I wasnt really left with much wiggle room.

 

[The Dude]

Well those reasons werent disclosed to me. In fact I published what I was told here. I could take legal action of course at expense and taking time and I will be raising it with the ASA in due course. I came to you however as you promote this casino as fair and have some sway with them. Their actions also violate your published criteria for a recommended casino so I imagined you would be in some way sympathetic and aware of the law.

Personally I would not want to be seen as supporting a company that behaves in this manner.

The laws they are violating are multiple FYI. Bait and switch is a form of fraud and their "term" is clearly in violation of the Unfair terms in consumer contracts legislation. Not to mention the fact that their behaviour is dishonest, disgraceful and unfair.

Now you're just taking the piss. If you want to have something done, chill out a little.

So you are saying that this term - "Coral reserve the right to amend VIP Levels at any time for any reason, and to exclude or remove all VIP benefits from customers at any time for any reason." is invalid. If so, then why is this term invalid but not the others?

I would suggest taking it to the ASA. Coral's terms and conditions have been raked over numerous times by Coral's legal team, I'm sure. I'd be curious to what the ASA has to say about it.

 

[cowboypat]

"Taking the Piss?" Thats not very adult is it? And no Im not. Everything Ive said is factual. When you consider Corals quoted term in the context of an offer made via its advertised media which clearly stated ALL you need to do to become VIP is reach 1500 comp points and this is the ONLY consideration then yes it is invalid. It is invalid because it grants Coral an unfair advantage to do as they please. Which they have shown they are not above doing. Why do you disregard the "spirit of bonus" clause when its essentially the same as this?

Corals legal team will do what good lawyers do and that is put clauses in contracts that dissuade people from bringing legal action. They know full well its unenforceable as do all the other casinos who implement similar clauses. Why do you think Betfair settled every case that was brought against it out of court? Leg not got to stand on. Im a student of the law, I am not intimidated by these people.

 

[dionysus]

Oh good Lord. If you are so terribly unhappy with them and their terms then why on Earth do you want to be VIP anyway? Say sod em and find somewhere else.

 

[cowboypat]

Oh good Lord. If you are so terribly unhappy with them and their terms then why on Earth do you want to be VIP anyway? Say sod em and find somewhere else.

I was very happy with them, until this issue. Ive been a customer for years.

 

[dionysus]

Ok, but if you aren't receiving the benefits you think you deserve, why not just go elsewhere?

 

[cowboypat]

I havent played at Coral since this issue. Unfortunately Ive already played there and been suckered into wagering for their VIP scheme. Call me stupid but I want what I paid for.

 

[dionysus]

Seems like a headache not worth your time. If they aren't interested in having you for a member i don't get why you'd want to be one then anyway.
And frankly, I don't see as youre entitled. It's a privilege, not a right.
You could probably fight til the cows come home. On their end, they could just opt to close your account and be done with you.

 

[The Dude]

"Taking the Piss?" Thats not very adult is it? And no Im not. Everything Ive said is factual. When you consider Corals quoted term in the context of an offer made via its advertised media which clearly stated ALL you need to do to become VIP is reach 1500 comp points and this is the ONLY consideration then yes it is invalid. It is invalid because it grants Coral an unfair advantage to do as they please. Which they have shown they are not above doing. Why do you disregard the "spirit of bonus" clause when its essentially the same as this?

Corals legal team will do what good lawyers do and that is put clauses in contracts that dissuade people from bringing legal action. They know full well its unenforceable as do all the other casinos who implement similar clauses. Why do you think Betfair settled every case that was brought against it out of court? Leg not got to stand on. Im a student of the law, I am not intimidated by these people.

You're a "student" of the law? Don't bullshit me - your profile states that you're sixty years old.

Like I mentioned before, the lesson learned here is to act like an adult and take responsibility for your own actions.

For a newbie on the site, you seem to be quite read up on what's up and what's not. Why didn't you submit a PAB when this situation went pear-shaped for you? That should have been your first move.

 

[wobble33]

Seems like a headache not worth your time. If they aren't interested in having you for a member i don't get why you'd want to be one then anyway.
And frankly, I don't see as youre entitled. It's a privilege, not a right.
You could probably fight til the cows come home. On their end, they could just opt to close your account and be done with you.

prob wants to be a vip because first level vip is a promo £500/£500 and only x5 wr with all games counting i was a vip i won over £1500.00 off this promo. i then lost my status, but that didnt bother me as they are allowed to change their minds.

 

[cowboypat]

You're a "student" of the law? Don't bullshit me - your profile states that you're sixty years old.

Like I mentioned before, the lesson learned here is to act like an adult and take responsibility for your own actions.

For a newbie on the site, you seem to be quite read up on what's up and what's not. Why didn't you submit a PAB when this situation went pear-shaped for you? That should have been your first move.

Please don't call me a liar again. You are aware of the laws concerning unfounded accusations such as that I assume? I didnt realise I was not allowed to study once I reached mid fifties.

I fail to see how I am not responsible for my actions? Are you perhaps referring to your friends at Coral? They seem to be the ones not able to be responsible enough to honour their committments.

I may be new to this site but I have been online gaming for a long time. I didn't realise PAB was obligatory.

 

[maxd]

I didn't realise PAB was obligatory.

You may be a "student of the law" but you obviously skipped Civility class. For a newbie here presumably hoping to avail yourself of our services you have managed to be a remarkably rude and ungracious dick in such a short time. If you find us so contemptable you might want to consider using the door. If not then a little more respect and a lot less "I'm so clever" might be in order.

 

[cowboypat]

Your comment shows quite clearly the unprofessional and amateurish attitude foisted upon me for having the audacity to not only have an issue with an accredited casino but to possess a greater wealth of knowledge on a relevant topic. I have been insulted, called a liar and now called a dick. All by the so called professionals who run this site. It is not my fault that I am of a certain age nor is my fault that I am educated.

It is certainly my fault to expect to be treated with respect by people like you. Instead of deflecting from the issue by insulting me why don't you attack the real villain here? Coral.

 

[Tagdog]

Unless there's something else going on here(?), then is this not an example of the "FU clause" being used? If so I thought casinomeister was against such clauses?

As an aside coral customer service is beyond terrible.
Live help from this link www.coral.co.uk/contact-us doesn't respond within 30 minutes on average. And I rang the phonenumber for over 20 minutes without a reply.

 

[maxd]

It is not my fault that I am of a certain age nor is my fault that I am educated.

Nice try. I said nothing about your case because I know very little about it. A PAB, for instance, would change that considerably.

What I was addressing was your pissy attitude and repeated (albeit somewhat veiled) insults directed at your host. AFAIC you're pretty much being a troll, regardless of your case and its merits, and if I were calling the shots you'd be in the dog-house by now. The righteousness of your complaint doesn't give you license to be an ass which, IMO, you have been thus far. Your education, age and shoe size have very little bearing on my having taken exception to your behaviour here, your crappy attitude does.

Frankly I don't give a fat rat's arse who you think you are or how legit you think your complaint may be. If you can't act in a civil manner -- and no, vieling the incivilities doesn't make them invisible -- then I'd say you aren't a welcome guest here. But that's just my opinion, Bryan will make that decision.

And as it happens I think your complaint is shite: VIP status is not a contractual obligation. If you disagree take it to court. FWIW it sounds to me like you're getting your kicks playing Juniour Legal Guy and that's pretty much a waste of our time.

 

[cowboypat]

Max,

You are an embarrassment both to yourself and to the site you represent. The language you have used is appalling as is your tone as is your manner. If anyone were to be asked to leave this site out of the two of us, well lets just say there is only one of us in the gutter here. And it isn't the adult.

Its quite clear this casino has advertised something and not delivered yet you seem intent on deflecting attention from it with swear words and insults. Usually the mark of someone woefully out of their depth with the subject matter.

If you cannot conduct yourself in a civilised manner you really are neither use nor ornament to anyone. You don't deserve a place in an adult world discussing adult issues.

Your quick capsule assessment of my case as "shite" clearly shows the level of intellect available for all to see. As does your infantile view that an advertisement does not form a contract.

 

[cowboypat]

Unless there's something else going on here(?), then is this not an example of the "FU clause" being used? If so I thought casinomeister was against such clauses?

.

This is my point entirely. I dont understand the difference.

 

[dionysus]

wonder what shoe size Bryan wears? Just nosey as to the size of print it's gonna leave

 

[maphesto]

Max,

You are an embarrassment both to yourself and to the site you represent. The language you have used is appalling as is your tone as is your manner. If anyone were to be asked to leave this site out of the two of us, well lets just say there is only one of us in the gutter here. And it isn't the adult.

Its quite clear this casino has advertised something and not delivered yet you seem intent on deflecting attention from it with swear words and insults. Usually the mark of someone woefully out of their depth with the subject matter.

If you cannot conduct yourself in a civilised manner you really are neither use nor ornament to anyone. You don't deserve a place in an adult world discussing adult issues.

Your quick capsule assessment of my case as "shite" clearly shows the level of intellect available for all to see. As does your infantile view that an advertisement does not form a contract.

Let the steam go off somewhere else, this is not the place. It's not Max fault you know, maybe you should read more and gamble less.

 

[cowboypat]

Let the steam go off somewhere else, this is not the place. It's not Max fault you know, maybe you should read more and gamble less.

Hmm, I dont feel even slightly angry or any need to let off steam. Unlike others Im perfectly calm and in control of my senses. Im afraid it is no ones fault but the perpetrator if they decide to call someone a dick, their issue shite and use other gutter language. I can conduct myself without swearing. Im a man. Frankly Im not used to being abused for raising an issue on a forum. I thought this place would be held to a higher standard.

 

[cowboypat]

wonder what shoe size Bryan wears? Just nosey as to the size of print it's gonna leave

Im assumming thats a reference to being banned? Given the abuse I've been exposed to it wont be necessary.