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Welcome to me! PM with reps work?

Discussion in 'Introduce yourself! (New Members)' started by adhum, Aug 9, 2009.

    Aug 9, 2009
  1. adhum

    adhum Dormant account

    Occupation:
    server
    Location:
    DE - USA
    Hey. I searched for complaints on a specific site and was redirected here with information about this specific site.

    I was wondering if there is a really good success rate with contacting the corresponding reps and handling issues that Live Support is "unable" or in other words a bit more resistant to rectify immediately.

    Hoping to resolve my issue so that I can be at ease of mind.

    Thanks for any advice/help anyone can give.

    I read about the PAB process and know that steps should be taken prior. I'm willing to exhaust all methods prior before getting to that stage.

    Adam
     
  2. Aug 9, 2009
  3. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    Hello

    Hello, welcome to the forum. Is your issue with a casino on the approved list? This info. may help in getting your question answered. Thanks
     
  4. Aug 9, 2009
  5. adhum

    adhum Dormant account

    Occupation:
    server
    Location:
    DE - USA
    The site is NOT found on the Accredited ( http://www.casinomeister.com/accredited_casinos.php ) sites list. HOWEVER...it is NOT on the Rogue/Blacklisted sites. There is an available Representative.

    I was wondering if I should make a public message about my issue, or immediately contact the rep as my first means of resolving an issue.

    Thanks for your reply!

    Adam
     
  6. Aug 9, 2009
  7. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    :)hello and welcome Adam to the forum, contacting the rep on here first would be what i would do, if all fells then P.A.B to Maxd:)....................laurie
     
  8. Aug 9, 2009
  9. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    yes first you need to try and resolve the issue as best you can yourself with the rep, probably a good time frame would be 2-3 weeks to try and get your issue sorted, if things dont go as planned then by all means come here and PAB.
     
  10. Aug 9, 2009
  11. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Welcome Adam. Start by PMing the rep. Give them the necessary details (acct no, real name, issue) and give them a week to respond before doing anything else.

    Hope this resolves your issue. If not, the PAB services are available to you.
     
  12. Aug 9, 2009
  13. adhum

    adhum Dormant account

    Occupation:
    server
    Location:
    DE - USA
    Thanks all for the information.

    Still waiting to see what the "Tech Support department" comes up with first.

    A PM is next on my To-Do list.
     
  14. Aug 9, 2009
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hi, Max Drayman here. I'm the PAB Manager hereabouts.

    First off, welcome to Casinomeister.

    Secondly, if you do decide to go ahead with that PAB please start by reading the Pitch-A-Bitch FAQ. There's a lot of info and guidelines related to the PABs that you need to know before getting started and the FAQ is the place to learn all that.

    Regards,
    Max.
     
    1 person likes this.

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