Villento Casino (MG) locked account when up almost $6,000

Tycoon83

Banned User
Joined
Nov 20, 2009
Location
USA
Casino is:

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I deposited $200 x 3 times and lost it last night. This morning, I deposited $500. They gave me a bonus, and I checked the rules, nothing is excluded.

I take a break to watch a movie and get back on, and it says my account is locked.

I go to support and they tell me that the ecash company states I have an outstanding charge back at another casino. Which is impossible. I ask for more information and they say they can't give me that information. Which is just a bullshit lie. :mad:

I asked if im locked out forever, they say no, until I resolve the other issue.

But I have no idea what they're talking about, and they cant release me the information of this "owed" money.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Casino is:

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I deposited $200 x 3 times and lost it last night. This morning, I deposited $500. They gave me a bonus, and I checked the rules, nothing is excluded.

I take a break to watch a movie and get back on, and it says my account is locked.

I go to support and they tell me that the ecash company states I have an outstanding charge back at another casino. Which is impossible. I ask for more information and they say they can't give me that information. Which is just a bullshit lie. :mad:

I asked if im locked out forever, they say no, until I resolve the other issue.

But I have no idea what they're talking about, and they cant release me the information of this "owed" money.

Sounds like a typical crock of shit from a casino looking for an excuse not to pay. Besides, what does a chargeback at another casino, even if true, have to do with a legitimate win at their casino? Hold their feet to the fire and make em pay!
 

Tycoon83

Banned User
Joined
Nov 20, 2009
Location
USA
Sounds like a typical crock of shit from a casino looking for an excuse not to pay. Besides, what does a chargeback at another casino, even if true, have to do with a legitimate win at their casino? Hold their feet to the fire and make em pay!

This makes me so angry.

In fact, in the live chat, they even told me to go to my bank to get my money back as they won't refund my $1,100.

This is why I hardly play at online casinos :mad:
 

Tycoon83

Banned User
Joined
Nov 20, 2009
Location
USA
Here is the full chat:

Please wait for a site operator to respond.
You are now chatting with 'Kanthan'
Kanthan: Hi Chris
Chris Tycoon: Hi, why was my account locked?
Kanthan: How can I help you
Chris Tycoon: I deposited $1,100 so far into it and im winning some, then its locked now
Kanthan: A moment please while I check for you.
Chris Tycoon: thanks
Kanthan: I have checked for you and it seems that you have outstanding charge backs at another Casino therefore the account has been locked by our Ecash processing company
Chris Tycoon: what? thats impoossible
Chris Tycoon: what casino
Kanthan: This is the information I have received. We are not able to say as this is confidential information
Chris Tycoon: So im locked out forever?
Kanthan: Not forever until your charge backs are paid at the other online casino
Chris Tycoon: But if you won't tell me what casino, how will I know?
Chris Tycoon: I hardly play at online casinos
Kanthan: Unfortunately I do not have the required information
Chris Tycoon: So then im locked out forever
Chris Tycoon: if i dont have the info, you dont have the info
Kanthan: The charge backs that you have at are another Casino. This information that you require we do not have.
Kanthan: Once the payments are made the account will be reopened
Chris Tycoon: Oh my god.
Chris Tycoon: You wont give me my money will you
Chris Tycoon: How am I suppose to know who claims I owe them money
Kanthan: Unfortunately until the charge backs have been paid at the other online Casino
Chris Tycoon: What casino?!
Chris Tycoon: This is why people dont trust online casinos kanthan
Kanthan: Unfortunately Chris we do not know this information. As it is confidential
Chris Tycoon: you just tole my money
Chris Tycoon: now i DO have to go to my bank
Chris Tycoon: and inform them
Chris Tycoon: of this chat
Chris Tycoon: you say im a thief
Chris Tycoon: yet you locked my account
Chris Tycoon: with over 6 grand in it
Chris Tycoon: whos the real thief here
Kanthan: No not a thief. Our Ecash processing company have picked up that you have outstanding charge backs at another Casino. Once you have paid these charges your account will be reopened and payments made
Chris Tycoon: But I have never done a chargeback
Chris Tycoon: so hhow can i know
Chris Tycoon: what "casino"
Chris Tycoon: i supposdly owe money to
Chris Tycoon: tell me that kanthan..you say I owe money to a casino, ok cool, what casino? so i can contact them
Chris Tycoon: how much do i supposdly owe?
Kanthan: I unfortunately do not know this information
Chris Tycoon: so then in the end
Chris Tycoon: i cant do anything about this
Chris Tycoon: since you know nothing
Chris Tycoon: and i know nothing
Kanthan: this information is not given to me as it is confidential
Chris Tycoon: so my account will remain locked forever
Chris Tycoon: and you stole my money
Chris Tycoon: then why dont you just refund my deposits
Kanthan: Not forever. only until you settle your charge backs
Chris Tycoon: i dont even care about the $5,000 im up right now
Chris Tycoon: just return the $1,100 deposits
Chris Tycoon: but there are no chargebacks!
Kanthan: A moment please while I check for you.
Chris Tycoon: or why cant you take the money out of my balance
Chris Tycoon: that you say i owe
Kanthan: Have you had any notifications from another merchant?
Chris Tycoon: no i have not
Kanthan: Please check as I have checked again with our Ecash processing company and we are unable to open your account
Chris Tycoon: then why dont you just refund my $1,100
Chris Tycoon: take the 5 grand
Chris Tycoon: at this point, i dont even care
Kanthan: If your account is closed there is nothing we can do at present with regards to refunding deposits
Chris Tycoon: so i have to go to my bank?!
Chris Tycoon: wow
Chris Tycoon: youre the reason people HAVE to do chargebacks
Chris Tycoon: rediculous
Kanthan: You can call your bank yes for morer information
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I just love how they accuse you, but then won't tell you exactly what is going on because its confidential. It would seem appropriate that they give you an opportunity to clear your name.
 

Tycoon83

Banned User
Joined
Nov 20, 2009
Location
USA
I just love how they accuse you, but then won't tell you exactly what is going on because its confidential. It would seem appropriate that they give you an opportunity to clear your name.

Exactly. They didn't even send me an email or anything, I had to go to live chat myself.

Cant you get hold of a REP here? or contact Ecash ??

Don't think they have one here.

I have no idea how to get ahold of them. I googled ecash and found a company by that name, but there's probably hundreds of companies that go by ecash.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Tycoon83, the chat rep should be able to tell you how to reach the Ecash company. Did you ask how to contact them?
 

Tycoon83

Banned User
Joined
Nov 20, 2009
Location
USA
I sent an email to the website thats listed as the pending charge on my account. If that fails I'll go back to chat, but they are kind of worthless.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Villento also did in my opinion one of the lowest "tricks" possible with the player anakin80. Absolutely disgusting. http://www.casinomeister.com/forums/online-casinos/19881-villento-casino-4.html

And Villento accepted your deposits and bets so even if you would have an chargeback that shouldnt matter. Someone could point out where in their T&Cs they even say that they can do what they did here if a player has a chargeback.

One day these outfits will mess with the wrong person..
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
I'm sure there's just a misunderstanding going on here. If telling you that you've allegedly had chargebacks at another casino is not something that is confidential, then it seems to me they are obligated to tell you which casino, or alternatively, give you contact phone numbers or emails so that you can rectify the problem.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
@ Tycoon,

First off, despite your understandable frustration, I do think you're being a little bit harsh on the casino. The Chat rep told you he couldn't name the other casino (even if he wanted to) because it is confidential information which the processor will net tell to Villento. Charge-backs are a major issue for casinos and something they MUST take seriously.

But that aside, there is a Villento rep here on the forum:
http://www.casinomeister.com/forums/members/villento.html

Contact him and give him a chance to see if he can sort this mess out.

If all else fails you should Pitch-A-Bitch and let Max get to the bottom of this unfortunate error.

KK
 

love2winalot

Dormant account
Joined
Feb 10, 2009
Location
Philippines/Visiting Las vegas
Hiya: If they are not going to pay you your winnings, then they also can not keep your losses. Ask them when you get ALL your deposits back?
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
see that PAB on my thing....it was from Villento....i dep 100 and won over 3k then they claimed i had a chargeback which i never had cause ive never ever made one....i PAB but they refused to give the details....and I gave up..they did refund my 100 though...they are crooks in my book!
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
see that PAB on my thing....it was from Villento....i dep 100 and won over 3k then they claimed i had a chargeback which i never had cause ive never ever made one....i PAB but they refused to give the details....and I gave up..they did refund my 100 though...they are crooks in my book!


So, let me understand this - when someone wins and they decide that is just a wee bit heavier than they want to pay out, they simply claim that the customer has chargebacks at another casino, then they get away with not paying the winnings? And they don't have to provide proof of said chargeback?

Sorry, but that is rogue bullshit in my book! :mad:
 
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