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Villento Casino (MG) locked account when up almost $6,000

Discussion in 'Online Casinos' started by Tycoon83, Sep 5, 2010.

    Sep 5, 2010
  1. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    Casino is:

    You must register/login in order to see the link.

    I deposited $200 x 3 times and lost it last night. This morning, I deposited $500. They gave me a bonus, and I checked the rules, nothing is excluded.

    I take a break to watch a movie and get back on, and it says my account is locked.

    I go to support and they tell me that the ecash company states I have an outstanding charge back at another casino. Which is impossible. I ask for more information and they say they can't give me that information. Which is just a bullshit lie. :mad:

    I asked if im locked out forever, they say no, until I resolve the other issue.

    But I have no idea what they're talking about, and they cant release me the information of this "owed" money.
     
    1 person likes this.
  2. Sep 5, 2010
  3. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Sounds like a typical crock of shit from a casino looking for an excuse not to pay. Besides, what does a chargeback at another casino, even if true, have to do with a legitimate win at their casino? Hold their feet to the fire and make em pay!
     
    1 person likes this.
  4. Sep 5, 2010
  5. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    This makes me so angry.

    In fact, in the live chat, they even told me to go to my bank to get my money back as they won't refund my $1,100.

    This is why I hardly play at online casinos :mad:
     
  6. Sep 5, 2010
  7. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    Here is the full chat:

    Please wait for a site operator to respond.
    You are now chatting with 'Kanthan'
    Kanthan: Hi Chris
    Chris Tycoon: Hi, why was my account locked?
    Kanthan: How can I help you
    Chris Tycoon: I deposited $1,100 so far into it and im winning some, then its locked now
    Kanthan: A moment please while I check for you.
    Chris Tycoon: thanks
    Kanthan: I have checked for you and it seems that you have outstanding charge backs at another Casino therefore the account has been locked by our Ecash processing company
    Chris Tycoon: what? thats impoossible
    Chris Tycoon: what casino
    Kanthan: This is the information I have received. We are not able to say as this is confidential information
    Chris Tycoon: So im locked out forever?
    Kanthan: Not forever until your charge backs are paid at the other online casino
    Chris Tycoon: But if you won't tell me what casino, how will I know?
    Chris Tycoon: I hardly play at online casinos
    Kanthan: Unfortunately I do not have the required information
    Chris Tycoon: So then im locked out forever
    Chris Tycoon: if i dont have the info, you dont have the info
    Kanthan: The charge backs that you have at are another Casino. This information that you require we do not have.
    Kanthan: Once the payments are made the account will be reopened
    Chris Tycoon: Oh my god.
    Chris Tycoon: You wont give me my money will you
    Chris Tycoon: How am I suppose to know who claims I owe them money
    Kanthan: Unfortunately until the charge backs have been paid at the other online Casino
    Chris Tycoon: What casino?!
    Chris Tycoon: This is why people dont trust online casinos kanthan
    Kanthan: Unfortunately Chris we do not know this information. As it is confidential
    Chris Tycoon: you just tole my money
    Chris Tycoon: now i DO have to go to my bank
    Chris Tycoon: and inform them
    Chris Tycoon: of this chat
    Chris Tycoon: you say im a thief
    Chris Tycoon: yet you locked my account
    Chris Tycoon: with over 6 grand in it
    Chris Tycoon: whos the real thief here
    Kanthan: No not a thief. Our Ecash processing company have picked up that you have outstanding charge backs at another Casino. Once you have paid these charges your account will be reopened and payments made
    Chris Tycoon: But I have never done a chargeback
    Chris Tycoon: so hhow can i know
    Chris Tycoon: what "casino"
    Chris Tycoon: i supposdly owe money to
    Chris Tycoon: tell me that kanthan..you say I owe money to a casino, ok cool, what casino? so i can contact them
    Chris Tycoon: how much do i supposdly owe?
    Kanthan: I unfortunately do not know this information
    Chris Tycoon: so then in the end
    Chris Tycoon: i cant do anything about this
    Chris Tycoon: since you know nothing
    Chris Tycoon: and i know nothing
    Kanthan: this information is not given to me as it is confidential
    Chris Tycoon: so my account will remain locked forever
    Chris Tycoon: and you stole my money
    Chris Tycoon: then why dont you just refund my deposits
    Kanthan: Not forever. only until you settle your charge backs
    Chris Tycoon: i dont even care about the $5,000 im up right now
    Chris Tycoon: just return the $1,100 deposits
    Chris Tycoon: but there are no chargebacks!
    Kanthan: A moment please while I check for you.
    Chris Tycoon: or why cant you take the money out of my balance
    Chris Tycoon: that you say i owe
    Kanthan: Have you had any notifications from another merchant?
    Chris Tycoon: no i have not
    Kanthan: Please check as I have checked again with our Ecash processing company and we are unable to open your account
    Chris Tycoon: then why dont you just refund my $1,100
    Chris Tycoon: take the 5 grand
    Chris Tycoon: at this point, i dont even care
    Kanthan: If your account is closed there is nothing we can do at present with regards to refunding deposits
    Chris Tycoon: so i have to go to my bank?!
    Chris Tycoon: wow
    Chris Tycoon: youre the reason people HAVE to do chargebacks
    Chris Tycoon: rediculous
    Kanthan: You can call your bank yes for morer information
     
  8. Sep 5, 2010
  9. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I just love how they accuse you, but then won't tell you exactly what is going on because its confidential. It would seem appropriate that they give you an opportunity to clear your name.
     
  10. Sep 5, 2010
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Cant you get hold of a REP here? or contact Ecash ??
     
  12. Sep 5, 2010
  13. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    Just check your bank statements to see if you have any chargebacks. Sometimes these processors may have done it without your knowledge so just check to see which processor you may had a problem with.
     
  14. Sep 5, 2010
  15. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    Exactly. They didn't even send me an email or anything, I had to go to live chat myself.

    Don't think they have one here.

    I have no idea how to get ahold of them. I googled ecash and found a company by that name, but there's probably hundreds of companies that go by ecash.
     
  16. Sep 5, 2010
  17. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    Going through them now. :oops:
     
  18. Sep 5, 2010
  19. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
  20. Sep 5, 2010
  21. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Tycoon83, the chat rep should be able to tell you how to reach the Ecash company. Did you ask how to contact them?
     
  22. Sep 5, 2010
  23. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    I sent an email to the website thats listed as the pending charge on my account. If that fails I'll go back to chat, but they are kind of worthless.
     
  24. Sep 5, 2010
  25. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    Villento also did in my opinion one of the lowest "tricks" possible with the player anakin80. Absolutely disgusting. http://www.casinomeister.com/forums/online-casinos/19881-villento-casino-4.html

    And Villento accepted your deposits and bets so even if you would have an chargeback that shouldnt matter. Someone could point out where in their T&Cs they even say that they can do what they did here if a player has a chargeback.

    One day these outfits will mess with the wrong person..
     
  26. Sep 6, 2010
  27. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    I'm sure there's just a misunderstanding going on here. If telling you that you've allegedly had chargebacks at another casino is not something that is confidential, then it seems to me they are obligated to tell you which casino, or alternatively, give you contact phone numbers or emails so that you can rectify the problem.
     
  28. Sep 6, 2010
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    @ Tycoon,

    First off, despite your understandable frustration, I do think you're being a little bit harsh on the casino. The Chat rep told you he couldn't name the other casino (even if he wanted to) because it is confidential information which the processor will net tell to Villento. Charge-backs are a major issue for casinos and something they MUST take seriously.

    But that aside, there is a Villento rep here on the forum:
    http://www.casinomeister.com/forums/members/villento.html

    Contact him and give him a chance to see if he can sort this mess out.

    If all else fails you should Pitch-A-Bitch and let Max get to the bottom of this unfortunate error.

    KK
     
    2 people like this.
  30. Sep 6, 2010
  31. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
  32. Sep 6, 2010
  33. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: If they are not going to pay you your winnings, then they also can not keep your losses. Ask them when you get ALL your deposits back?
     
  34. Sep 6, 2010
  35. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    see that PAB on my thing....it was from Villento....i dep 100 and won over 3k then they claimed i had a chargeback which i never had cause ive never ever made one....i PAB but they refused to give the details....and I gave up..they did refund my 100 though...they are crooks in my book!
     
  36. Sep 6, 2010
  37. voltage1

    voltage1 Dormant account

    Occupation:
    engineer
    Location:
    GA
    LOL :lolup::lolup::lolup::lolup:

    ya F. W. :lolup::lolup::lolup::lolup:
     
  38. Sep 6, 2010
  39. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington

    So, let me understand this - when someone wins and they decide that is just a wee bit heavier than they want to pay out, they simply claim that the customer has chargebacks at another casino, then they get away with not paying the winnings? And they don't have to provide proof of said chargeback?

    Sorry, but that is rogue bullshit in my book! :mad:
     
    3 people like this.

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