Videoslots withdrawal of large win

[colinsunderland]

Big fine for Videoslots & Casumo

there you go

Hello Nikantw,

There is no max withdrawal limit, only limits on what method you can use for it. For your second question, it should be withdrawn via Neteller.

Best regards,
Team Videoslots.

 

[Mark31288]

Big fine for Videoslots & Casumo

there you go

Hello Nikantw,

There is no max withdrawal limit, only limits on what method you can use for it. For your second question, it should be withdrawn via Neteller.

Best regards,
Team Videoslots.

@Team.Videoslots care to shed some light on this please? if this is the case then please PM me to advise on how i withdraw the remaining balance, since i have not yet had a response.

@colinsunderland yes i am in the UK, and appreciate you going to the effort to find this, thank you!

 

[dunover]

Hi

This is the first time I have been told about waiting for the provider.

Since Tuesday I have been told ‘we are looking into it’ time and time again with no real reasons / timeframes being given. This in my eyes, is bad communication because you aren’t telling me anything, I.e not communicating well.

I have been polite and professional until this point so don’t wish to get into tit for tat bickering on a forum about what is deemed ‘bad communication’, not my scene.

If you can kindly provide by PM / email an update in regards to the next steps and what exactly happens I would be greatful, if not only to put my mind at rest.

Myself and one or two others did tell you this was the likely cause of the delay and it could take a few days to a week. Agreed, that fact should have been communicated to you quicker and better. It is however completely normal for all casinos to verify large wins, and that pertains to wins over a certain cash amount as opposed to x stake. All gambling formats do this, whether the lottery, bookies, bingo houses or casinos. Think of it as the slower online equivalent of a 'hand pay' at a land casino.

 

[DreamRJ]

@Team.Videoslots care to shed some light on this please? if this is the case then please PM me to advise on how i withdraw the remaining balance, since i have not yet had a response.

@colinsunderland yes i am in the UK, and appreciate you going to the effort to find this, thank you!

I am sure @Team.Videoslots will sort this out for you soon when they see the posts made in this thread about no max withdrawal limit. I am confused as to why @Team.Videoslots seemed to have totally forgot this was the case with UK customers. Boggles my mind....................

 

[Mark31288]

Myself and one or two others did tell you this was the likely cause of the delay and it could take a few days to a week. Agreed, that fact should have been communicated to you quicker and better. It is however completely normal for all casinos to verify large wins, and that pertains to wins over a certain cash amount as opposed to x stake. All gambling formats do this, whether the lottery, bookies, bingo houses or casinos. Think of it as the slower online equivalent of a 'hand pay' at a land casino.

Thats fair enough, hearing it from you guys is one thing though for advice, hearing it from VS as a fact and a legitimate reason is another story altogether. This was my issue from the start and still is, communication. Granted VS are now at least listening to me but i still may have to wait another 3 and a bit weeks for the remainder of the money, and another 7 and a bit for the rest basing it on 30k pcm.

 

[dunover]

I am sure @Team.Videoslots will sort this out for you soon when they see the posts made in this thread about no max withdrawal limit. I am confused as to why @Team.Videoslots seemed to have totally forgot this was the case with UK customers. Boggles my mind....................

Probably because they deal with many different jurisdictions and not everybody is under UK rules!

 

[Team.Videoslots]

Hi,

@Mark31288 will be able to WD the full amount, and Mark we will reply to you via PM.

Br,
Team Videoslots

 

[dunover]

Thats fair enough, hearing it from you guys is one thing though for advice, hearing it from VS as a fact and a legitimate reason is another story altogether. This was my issue from the start and still is, communication. Granted VS are now at least listening to me but i still may have to wait another 3 and a bit weeks for the remainder of the money, and another 7 and a bit for the rest basing it on 30k pcm.

Nobody has said that - give them a chance to settle up before listening to the pessimism about staggered payments. As it's over 50k it's always likely to be split up, depending on the withdrawal method. Yes, there's no cap for UK players i.e. weekly, monthly etc. but there's nothing to say two or more payments cannot be made close together, but still within the boundaries of the rules. I think you know by now having got the first part that it will all be dealt with to your satisfaction.

I just noticed @Team.Videoslots reply above, so there ya all go!

 

[colinsunderland]

Probably because they deal with many different jurisdictions and not everybody is under UK rules!

But this player is, something they are fully aware of surely?
I mean I could tell he was in the UK by the fact the screenshot was in £'s without having any access to his account.

 

[colinsunderland]

Nobody has said that - give them a chance to settle up before listening to the pessimism about staggered payments.

Videoslots told him that. Why do you think nobody said it?

Apparantly the 30k withdrawal limit applies still but VS investigating if this can be removed due to the poor service received.

 

[Mark31288]

Videoslots told him that. Why do you think nobody said it?

Apparantly the 30k withdrawal limit applies still but VS investigating if this can be removed due to the poor service received.

yes i have this in black and white on an email! There is no denying that.

 

[Mark31288]

Nobody has said that - give them a chance to settle up before listening to the pessimism about staggered payments. As it's over 50k it's always likely to be split up, depending on the withdrawal method. Yes, there's no cap for UK players i.e. weekly, monthly etc. but there's nothing to say two or more payments cannot be made close together, but still within the boundaries of the rules. I think you know by now having got the first part that it will all be dealt with to your satisfaction.

I just noticed @Team.Videoslots reply above, so there ya all go!

As stated earlier its written in their terms under section 2.15. I gave them the chance to settle up and the response i got was that the limit is £30k per month, hence the post.
I am confident it will all be dealt with now yes, just a shame it gets slightly tarnished by all the back and forth and worry about the withdrawal that is seemless on competitors sites according to others (cannot vouch for this myself!)

 

[DreamRJ]

As stated earlier its written in their terms under section 2.15. I gave them the chance to settle up and the response i got was that the limit is £30k per month, hence the post.
I am confident it will all be dealt with now yes, just a shame it gets slightly tarnished by all the back and forth and worry about the withdrawal that is seemless on competitors sites according to others (cannot vouch for this myself!)

VS is the number 1 casino. They are rated number 1 on CM and also won the recent award as well for best casino. They would not win that award and be number 1 if they was not a good trustworthy casino. It is my number 1 casino I play at.

 

[dunover]

As stated earlier its written in their terms under section 2.15. I gave them the chance to settle up and the response i got was that the limit is £30k per month, hence the post.
I am confident it will all be dealt with now yes, just a shame it gets slightly tarnished by all the back and forth and worry about the withdrawal that is seemless on competitors sites according to others (cannot vouch for this myself!)

Yes, I was referring to the posts VS made on page 2, where they were looking into it - they always abide by the rules so would have established between then and my last post that you would be paid in full as the 30k cannot be applied to you. As indeed you are being. Remember the average staff member is likely not availed of all the knowledge many on here have regarding the various permutations of rules and regs so would just stick to the stock terms, until it was passed up the chain. This explains the variation in responses you received.

 

[brianmon]

Yes, I was referring to the posts VS made on page 2, where they were looking into it - they always abide by the rules so would have established between then and my last post that you would be paid in full as the 30k cannot be applied to you. As indeed you are being. Remember the average staff member is likely not availed of all the knowledge many on here have regarding the various permutations of rules and regs so would just stick to the stock terms, until it was passed up the chain. This explains the variation in responses you received.

Why have they not updated their UK T&C to reflect the change in rules by the UKGC?
This clause is still present...

• Account holders may only withdraw the maximum amount of € 30,000 per month, unless a larger amount has been agreed with Videoslots. Then the Account holder is paid an amount of € 30,000 per month until all winnings has been received.

 

[Mark31288]

Yes, I was referring to the posts VS made on page 2, where they were looking into it - they always abide by the rules so would have established between then and my last post that you would be paid in full as the 30k cannot be applied to you. As indeed you are being. Remember the average staff member is likely not availed of all the knowledge many on here have regarding the various permutations of rules and regs so would just stick to the stock terms, until it was passed up the chain. This explains the variation in responses you received.

Fair enough apologies for getting confused there! As stated earlier this is all new to me so i don't know the right from wrong and i naturally put my trust in what support were telling me, and indeed what TeamVideoslots advised me directly also.
Appears it is all getting resolved though and hopefully the remainder of the funds will be in my possession soon too

 

[colinsunderland]

Yes, I was referring to the posts VS made on page 2, where they were looking into it - they always abide by the rules so would have established between then and my last post that you would be paid in full as the 30k cannot be applied to you. As indeed you are being. Remember the average staff member is likely not availed of all the knowledge many on here have regarding the various permutations of rules and regs so would just stick to the stock terms, until it was passed up the chain. This explains the variation in responses you received.

And yet until it was pointed out on here, they were telling him £30k a month, as their (incorrect) terms and conditions state. Wonder how many others are accepting installments after being given wrong advice by poor customer service reps.

 

[dunover]

Videoslots told him that. Why do you think nobody said it?

Apparantly the 30k withdrawal limit applies still but VS investigating if this can be removed due to the poor service received.

If you're going to quote me at least get it right and in context by including the part I was referring to:

"Granted VS are now at least listening to me but i still may have to wait another 3 and a bit weeks for the remainder of the money, and another 7 and a bit for the rest basing it on 30k pcm."

Nobody said that at all, that was the OP's presumption based on the 30k limit he was initially informed would be applied, before @Team.Videoslots appeared on the thread and informed us all that they would look into it having identified the facts, on page 2. Perhaps to avoid future sniping I should over-explain everything.

How about @Team.Videoslots hasn't said that??

 

[dunover]

Fair enough apologies for getting confused there! As stated earlier this is all new to me so i don't know the right from wrong and i naturally put my trust in what support were telling me, and indeed what TeamVideoslots advised me directly also.
Appears it is all getting resolved though and hopefully the remainder of the funds will be in my possession soon too

Make sure you let us know, I can't wait to mark this as 'resolved' for you and let us all move on....

 

[dunover]

Why have they not updated their UK T&C to reflect the change in rules by the UKGC?
This clause is still present...

• Account holders may only withdraw the maximum amount of € 30,000 per month, unless a larger amount has been agreed with Videoslots. Then the Account holder is paid an amount of € 30,000 per month until all winnings has been received.

Ask them. Perhaps they will now as it may have taken this exceptional win for the matter to be brought up with them.

 

[colinsunderland]

If you're going to quote me at least get it right and in context by including the part I was referring to:

"Granted VS are now at least listening to me but i still may have to wait another 3 and a bit weeks for the remainder of the money, and another 7 and a bit for the rest basing it on 30k pcm."

Nobody said that at all, that was the OP's presumption based on the 30k limit he was initially informed would be applied, before @Team.Videoslots appeared on the thread and informed us all that they would look into it having identified the facts, on page 2. Perhaps to avoid future sniping I should over-explain everything.

How about @Team.Videoslots hasn't said that??

So when the OP stated he has an email stating EXACTLY what I quoted, he was lying? This was after Videoslots first posted that they would look into it.
Or did they actually tell him the 30k limit applied?

How about - Videoslots DID say exactly what I said they did??

If this was any other casino stalling like this you would be saying how bad they are. They messed him about for 3 days, not even giving a reason why he wasn't getting paid.
Posted on here in public, they suddenly sorted all the problems and agreed to pay him, but only with a £30k limit per month.
When it was posted in public on here they don't have monthly limits, suddenly they will pay him in full.

 

[Mark31288]

So when the OP stated he has an email stating EXACTLY what I quoted, he was lying? This was after Videoslots first posted that they would look into it.
Or did they actually tell him the 30k limit applied?

How about - Videoslots DID say exactly what I said they did??

If this was any other casino stalling like this you would be saying how bad they are. They messed him about for 3 days, not even giving a reason why he wasn't getting paid.
Posted on here in public, they suddenly sorted all the problems and agreed to pay him, but only with a £30k limit per month.
When it was posted in public on here they don't have monthly limits, suddenly they will pay him in full.

They did say this via email not too many moments ago. After being advised by @Team.Videoslots i could withdraw the funds today, I attempted numerous withdrawals via trustly (max £10k a time) and again via bank transfer (max £2300 a time and a £2.50 fee per transaction) and all got declined. I just want some sort of clarity over what I can or can’t do and when I will or won’t get paid out. If it is next month then sobeit, but I’d rather know that as a fact rather than being told I can withdraw today and still be unable to.

The varying information based on who you speak to is the root of the problems I’ve encountered. They may well be the number one casino, but there are still issues clearly when it comes to communication, which leads me back to my initial query!

 

[DreamRJ]

They did say this via email not too many moments ago. After being advised by @Team.Videoslots i could withdraw the funds today, I attempted numerous withdrawals via trustly (max £10k a time) and again via bank transfer (max £2300 a time and a £2.50 fee per transaction) and all got declined. I just want some sort of clarity over what I can or can’t do and when I will or won’t get paid out. If it is next month then sobeit, but I’d rather know that as a fact rather than being told I can withdraw today and still be unable to.

The varying information based on who you speak to is the root of the problems I’ve encountered. They may well be the number one casino, but there are still issues clearly when it comes to communication, which leads me back to my initial query!

You should have quoted @Team.Videoslots like this with the @ sign in your post, that way they will get a notification to alert them that they got mentioned. I have now done it in this post. So this might alert @Team.Videoslots to come and reply to your post.

I am really confused as to why VS have now declined your recent withdraw requests though. I am sure it will get sorted, and I can assure you it will not be next month. It will be today or tomorrow at the latest. Maybe @Team.Videoslots just needs to alert the payments team to approve them and they are in the UK so there is no monthly cap applied. So yeah it appears it could just be the payments team are not aware of the cap or maybe their automatic system they have in place that also process them automatically might have that cap applied for every account regardless of country, so that means they will need to manually process those other withdraw requests. What I would do if I was you is, goto live chat and ask them to contact the payments team to manually process them and explain that I am in the UK and that 30K monthly limit does not apply to UK customers and the rep on CM told me that I can withdraw the full amount. And see what they say.

Keep us updated

 

[Nate]

I would be just as unhappy/anxious as the OP. Clear communication is essential.

Maybe some of you remember that a CM'er (was it Nate?) won over 50k on Doa @Redbet and it was paid very quickly?

In the rare event players get this lucky it's quite disappointing that normal cashout times are not adhered to. More than 3 days without a proper explanation is imo unacceptable. Having said that, the OP will get his money of course but the way it's being dealt with will understandably create a rather bitter after-taste.

I won over 120k at Rebet. Two hits of 50k plus a day after each other... paid in 10 mins. 40k at Mr. Green paid in 2 hours. 30k at Betsson... paid in an hour.... and many many more.... those were the days.

In any event,

I asked the VS team for clarity on their payout limits but it would seem like pointed out by others, their terms still reflect otherwise. Any clarity @Team.Videoslots ?

It's sad to see that someone senior can't actually take this by the horns and pay the player.

Nate

 

[Mouche12]

Thanks Nate, but that wasn't too long ago, was it? (am a bit lazy here. That would mean that if you'd win those amounts today cashout times are not so favourable any more?

 

[DreamRJ]

Well my highest ever payouts I ever had was at Leovegas when I hit that progressive on 0.40 stake on Holmes secret of the stones slot for €12,200 ish euros. They paid it out in 4k increments and I was paid in full within 6 hours.

 

[Nate]

Thanks Nate, but that wasn't too long ago, was it? (am a bit lazy here. That would mean that if you'd win those amounts today cashout times are not so favourable any more?

Probably not. Marius was at the Helm at Redbet, Andy (former redbet) at Mr Green, Adam later at Redbet... Patryk at Betsson... the good ole reps...

I'm pretty certain things are not the same there anymore. Ownership changes, staff moving on... the industry at large isn't very player friendly at the moment to be honest.

Lots of red tape. People get paid but not at lightning speed.

I did get a 4 figure withdrawal a while back from @L&L-Jan at All British Casino - a PM... no fuss and 5 mins it hit my account.

He's probably the only old schooler I still know.

Nate

 

[Steviedoo]

Well this does not bode well.
recent events and now this.

The fall from the top is not that slow...

 

[DreamRJ]

Well this does not bode well.
recent events and now this.

The fall from the top is not that slow...

Yeah and now their rep keeps vanishing as well. They still have not replied to my recent issue I asked them in the Newly accredited thread either. Not good.

 

[dionysus]

good lord, they arent on speed dial
they were literally just in 2.5 hrs ago

 

[paul7388]

Yeah and now their rep keeps vanishing as well. They still have not replied to my recent issue I asked them in the Newly accredited thread either. Not good.

No offence Dream and do not think i am picking on you as i am not.

But you ask them that many questions they probably miss some of them or forget to reply.

They are busy and get many PM's and questions and you do seem to tag them about 10 times a day and expect rapid answers or else you tag them again.

 

[DreamRJ]

No offence Dream and do not think i am picking on you as i am not.

But you ask them that many questions they probably miss some of them or forget to reply.

They are busy and get many PM's and questions and you do seem to tag them about 10 times a day and expect rapid answers or else you tag them again.

But in all fairness if you look at my 2 posts today I made in that thread they are 2 below each-other. They replied only to the second one I said a few minutes later. And ignored my first one.

Also I have not seen them around since their last reply in this thread was made either.

I have been noticing that since that RTP lowering announcement they have been rather absent more so than usual. I am not alone in seeing this is the case either.

 

[Borgie]

But in all fairness if you look at my 2 posts today I made in that thread they are 2 below each-other. They replied only to the second one I said a few minutes later. And ignored my first one.

Also I have not seen them around since their last reply in this thread was made either.

So shoot them for having an evening off !!

 

[Mark31288]

I won over 120k at Rebet. Two hits of 50k plus a day after each other... paid in 10 mins. 40k at Mr. Green paid in 2 hours. 30k at Betsson... paid in an hour.... and many many more.... those were the days.

In any event,

I asked the VS team for clarity on their payout limits but it would seem like pointed out by others, their terms still reflect otherwise. Any clarity @Team.Videoslots ?

It's sad to see that someone senior can't actually take this by the horns and pay the player.

Nate

I agree. No consistency. No clarity.

I had it in black and white This afternoon I could withdraw 30k immediately (withdrawals failed after 26k) I left it a few hours and was told the remainder could be withdrawn now too (failed after 6k) so that was a lie.

Now after chasing all evening for a reason I yet again cannot withdraw my money, I am told they are once again ‘waiting for updates’ ! Come on guys really????? Surely not that line I have heard perhaps 50 times???

Life changing win tarnished by complete BS to be honest.

 

[paul7388]

But in all fairness if you look at my 2 posts today I made in that thread they are 2 below each-other. They replied only to the second one I said a few minutes later. And ignored my first one.

Also I have not seen them around since their last reply in this thread was made either.

I have been noticing that since that RTP lowering announcement they have been rather absent more so than usual. I am not alone in seeing this is the case either.

Would you not sit back if you were them and take a break from posting. They already spend more time answering than any other Rep but still to many it is not enough.

There are several threads just now that have gone haywire about VS and there are that many questions and comments how can they be expected to answer everything unless they sit here 24/7 and do nothing else.

Also the threads keep repeating the same points so why would they keep commenting the same answers.

Even this thread is turning into how bad VS are when just about every casino would probably check a win over 50k. VS stated the win would get paid but because it is not instant all hell breaks loose.

 

[DreamRJ]

@paul7388 - furthermore and what does it matter? it does not affect you and most of my issues are bugs or issues that will affect others as well. So it is more helpful that I am pointing them out to @Team.Videoslots rather than getting backlash for doing so? At the end of the day I deposit a hell of a lot at VS, So I think I have a right to give feedback and post when I find issues etc etc, just like many others do as well. So what if it appears that I do it a lot. Who cares. I am doing it because I find issues that need answers and need to be addressed not just for me but for other VS punters and members too.

So enough please of this constant backlash. This culture is not going to stop me from posting and I will continue. I will not be bullied to silence any longer. I am here to help me and others when and where I can.

 

[paul7388]

I agree. No consistency. No clarity.

I had it in black and white This afternoon I could withdraw 30k immediately (withdrawals failed after 26k) I left it a few hours and was told the remainder could be withdrawn now too (failed after 6k) so that was a lie.

Now after chasing all evening for a reason I yet again cannot withdraw my money, I am told they are once again ‘waiting for updates’ ! Come on guys really????? Surely not that line I have heard perhaps 50 times???

Life changing win tarnished by complete BS to be honest.

I can see you are upset.

But you have had 30k in withdrawals. They have told you you will get it all but for some reason they are failing but sure it will get sorted.

But i hardly think it has tarnished your life changing win. If they were going to screw you over you would have got nothing.

I would be happy at the win knowing i would have the money soon. Yet you are going on now about how your win has been tarnished . Bit over dramatic.

 

[DreamRJ]

I can see you are upset.

But you have had 30k in withdrawals. They have told you you will get it all but for some reason they are failing but sure it will get sorted.

But i hardly think it has tarnished your life changing win. If they were going to screw you over you would have got nothing.

I would be happy at the win knowing i would have the money soon. Yet you are going on now about how your win has been tarnished . Bit over dramatic.

This has now earned you a place on my ignore list..............

 

[paul7388]

@paul7388 - furthermore and what does it matter? it does not affect you and most of my issues are bugs or issues that will affect others as well. So it is more helpful that I am pointing them out to @Team.Videoslots rather than getting backlash for doing so? At the end of the day I deposit a hell of a lot at VS, So I think I have a right to give feedback and post when I find issues etc etc, just like many others do as well. So what if it appears that I do it a lot. Who cares. I am doing it because I find issues that need answers and need to be addressed not just for me but for other VS punters and members too.

So enough please of this constant backlash. This culture is not going to stop me from posting and I will continue. I will not be bullied to silence any longer. I am here to help me and others when and where I can.

See what i mean there you go yet again about the constant backlash you receive.

Seriously there is no conspiracy against you and noone is out to get you.

Can you not realise people are actually trying to help you and explain that you come over as very demanding. Ask as much as you want but surely you have to understand one day that if you have not had a reply in 5 seconds you do not need to chase them up right away.

Anyway i will leave you to your paranoia about what members think of you. Many have tried to explain why they quote you as you are the only one that demands so much. But instead of thinking about what people have said you try and make out they are attacking you.

I will leave you to it.

@Team.Videoslots could you possibly answer the hundred questions from Dream you have not replied to yet. Thanks.

 

[paul7388]

This has now earned you a place on my ignore list..............

You can't see this but thanks least i won't get your overdramatic replies to my posts now.

 

[Gaz237]

See what i mean there you go yet again about the constant backlash you receive.

Seriously there is no conspiracy against you and noone is out to get you.

Can you not realise people are actually trying to help you and explain that you come over as very demanding. Ask as much as you want but surely you have to understand one day that if you have not had a reply in 5 seconds you do not need to chase them up right away.

Anyway i will leave you to your paranoia about what members think of you. Many have tried to explain why they quote you as you are the only one that demands so much. But instead of thinking about what people have said you try and make out they are attacking you.

I will leave you to it.



@Team.Videoslots could you possibly answer the hundred questions from Dream you have not replied to yet. Thanks.

You forgot to like his post.

Will expect another hissy fit, that his posts are better than everyone else's, that got likes, yet his didn't

 

[paul7388]

You forgot to like his post.

Will expect another hissy fit, that his posts are better than everyone else's, that got likes, yet his didn't

Thing that bugs me is i actually try and help him out.

I see the way he posts every day about getting constantly picked on. Which he isn't most members try and explain it is the way he comes over. I try and explain to him that i have nothing against him and try and get him to understand that Rep's can be busy and just because he does not get a quick reply to every post it does not mean he is being ignored.

And then he sees that as an attack as well. Will leave him to it now . But if he does not grasp when people are trying to help him he will soon just be reading his own posts as he will have ignored everyone else lol.

 

[Mark31288]

I can see you are upset.

But you have had 30k in withdrawals. They have told you you will get it all but for some reason they are failing but sure it will get sorted.

But i hardly think it has tarnished your life changing win. If they were going to screw you over you would have got nothing.

I would be happy at the win knowing i would have the money soon. Yet you are going on now about how your win has been tarnished . Bit over dramatic.

I don’t care if it’s 300k or £300 it’s the horrendous customer service, constant change of stories and inconsistency which has my back up now. Give someone an inch and they take a mile.

I work in an industry where customer service is paramount and pleasing people and providing a reliable service gains respect and repeat business. It’s invaluable and better than 25 free spins and 10p here and there!

I take your opinion on board, but frankly my opinion is also mine and it HAS tarnished an insane win because I’m now constantly battling to actually get the cash

 

[Gaz237]

I don’t care if it’s 300k or £300 it’s the horrendous customer service, constant change of stories and inconsistency which has my back up now. Give someone an inch and they take a mile.

I work in an industry where customer service is paramount and pleasing people and providing a reliable service gains respect and repeat business. It’s invaluable and better than 25 free spins and 10p here and there!

I take your opinion on board, but frankly my opinion is also mine and it HAS tarnished an insane win because I’m now constantly battling to actually get the cash

Jeez, you sound like you have lost 54K, rather than won.

Yes customer service could of dealt with this better, but it's hardly been Horrendous for you.

 

[paul7388]

I don’t care if it’s 300k or £300 it’s the horrendous customer service, constant change of stories and inconsistency which has my back up now. Give someone an inch and they take a mile.

I work in an industry where customer service is paramount and pleasing people and providing a reliable service gains respect and repeat business. It’s invaluable and better than 25 free spins and 10p here and there!

I take your opinion on board, but frankly my opinion is also mine and it HAS tarnished an insane win because I’m now constantly battling to actually get the cash

I was not meaning it in that bad a way.

Just knowing that as VS has said you will get paid then you will.

I know it must be damned frustrating having issues getting the withdrawals processed. But for that type of money i would wait weeks lol as long as i knew it was coming and at VS i know it would.

Just to me i would see tarnished if i was worrying sick that the casino was trying to refuse the win or there were doubts i would get paid the money.

Anyway congrats on the huge win. Enjoy it once you get it. I know you are stressed but i would try and relax as it is 100% you will get paid. Would be so much worse if it was a casino that was not reputable or if the casino was saying there might be a problem with the slot.

 

[Playford7]

So shoot them for having an evening off !!

It’s clearly a hanging offence

 

[paul7388]

So shoot them for having an evening off !!

See it is me that is getting picked on . You never got put on an ignore list for that comment

 

[sueyh]

@paul7388 - furthermore and what does it matter? it does not affect you and most of my issues are bugs or issues that will affect others as well. So it is more helpful that I am pointing them out to @Team.Videoslots rather than getting backlash for doing so? At the end of the day I deposit a hell of a lot at VS, So I think I have a right to give feedback and post when I find issues etc etc, just like many others do as well. So what if it appears that I do it a lot. Who cares. I am doing it because I find issues that need answers and need to be addressed not just for me but for other VS punters and members too.

So enough please of this constant backlash. This culture is not going to stop me from posting and I will continue. I will not be bullied to silence any longer. I am here to help me and others when and where I can.

You are complaining about other members are bullying you, but have you ever thought you are bullying Team VS just because Team VS is only rep that come here every day and stay most of the day?
I never seen you complain about other casino reps who normally take 2-3 days-sometimes a week to reply anything.

If you read VS thread or any other thread with any other casinos, there are a few post that was missed by the casino reps. Some members had to remind the reps that they were waiting for the answer.
You are the only one who jump up and down after a few hours from posting.

And to be tell you the truth, some of your posting is not quite sure if it is a question that needs the answer or just suggestion, and maybe Team VS thought it was just a suggestion so they didn't think they needed to reply which is fair enough.

 

[Team.Videoslots]

Hi Mark,

As you are aware your account balance is frozen so you cannot gamble with the money until this is sorted. The information I have is the remaining funds will be sent tomorrow. Once again, I apologise for the delay and big congratulations to the winnings!

Br,
Team Videoslots

 

[dionysus]

@paul7388 - furthermore and what does it matter? it does not affect you.

but you see, it DOES affect paul, and others and well everyone
every time you unnecessarily flag a rep you are LITERALLY dragging them away from doing something else.
Today for example, you posted at 1036, then again at 1225 wanting to know why they havent answered...good lord, it was TWO HOURS. Then you compalined about it at 1239, then further went on to compalin the rep keeps vanishing despite the fact theyve been in responding the entire day
It's a Casinomeister rep, not a Dream rep

and ftr i dont give a toss if im on your ignore list