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Videoslots withdrawal of large win

Discussion in 'Online Casinos' started by Mark31288, Mar 7, 2019.

    Mar 7, 2019
  1. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    Hi all,

    I am looking for some help in regards to an insane win i had on Videslots. Cut to the chase i got a £54,350 feature (screenshot to follow) and now have a balance of just over £61k.

    VS cannot give me any answers in regards to a manual withdrawal, just stating repeatedly that they are 'looking in to it' and that support cannot access any information (pretty useless support then IMO!?)

    Has anyone else experienced this? any suggested routes to go down? i have had a manual withdrawal from them before and it was done within 48hours, we are now on the 3rd working day with no answers.

    I am fully verified, completed source of wealth declaration which was approved, only ever used one debit card to deposit and withdraw so unsure as to what may be causing them to be cagey and not give answers.

    Any help greatly appreciated!

    Thank you
     
  2. Mar 7, 2019
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I don't know what the communications issues are like, but be aware that big hits and wins often need to be verified by the slot provider - this can take a few days up to a week and is a possible reason?
     
    lotusch likes this.
  4. Mar 7, 2019
  5. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    well in my experience VS have not been very good. i wouldn't mind if they told me that and for example just said it will be resolved this week once we have done this this and this, or just any explanation really!

    At present, it appears they are just holding the cash with no intention of paying out. i immediately put a play block on so i cannot continue playing until the withdrawal is complete.
     
  6. Mar 7, 2019
  7. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    @Team.Videoslots can you assist any further with this so i can ascertain what is happening and perhaps be given some reliable non automated response answers? Thank you
     
  8. Mar 7, 2019
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Whats a manual withdrawal? Why can't you just do a normal one or is it something they do on large wins?
    Have you spoken to @Team.Videoslots as they can probably do more than normal customer service
     
    Nate likes this.
  10. Mar 7, 2019
  11. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    @colinsunderland they have a limit of withdrawing 30k profit per month so as this is over that it has to be done manually (i.e a bank transfer arranged by them). That's how i have been led to understand it.
     
    colinsunderland likes this.
  12. Mar 7, 2019
  13. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    It is sometimes down to the verification of the hit as others have stated.

    Videoslots also have limits on how much can be sent to your deposit method (I think 30k) and then anything above that needs to be wired to a bank account.

    Possibly any of the above?

    Edit: I see that you have confirmed :)

    Nate
     
    colinsunderland and dunover like this.
  14. Mar 7, 2019
  15. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    @Nate assuming this needs to be confirmed with the provider? i am not screaming for the money to be paid in an instant, but would like to think its achievable to get it within a week of requesting a withdrawal with a large and allegedly reputable casino such as VS.

    my main issue is the lack of information being given, and at present anxiety levels are through the roof just logging in and seeing £61k sat there not knowing if its realistically mine or not (even though i have the bonus on video which i have watched about a thousand times haha!)

    cheers
     
  16. Mar 7, 2019
  17. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    Videoslots withdrawal of large win: RA MAGIC 2.jpg,Mar 7, 2019
    screenshot as promised!
     
    lotusch, zellie, Jono777 and 10 others like this.
  18. Mar 7, 2019
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Your money is 100% safe with Videoslots - don't worry even though with an amount that size it's 'squeaky bum time' as Sir Alex once said.
    I would suggest, if you're tempted, to use the TAB facility for 7 days or something as they don't offer a lock withdrawal tool as far as I am aware. You can still communicate with customer services. We are all looking forward to your images. :)

    P.S. My bad - I just noticed you already used the play block!
     
  20. Mar 7, 2019
  21. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    @dunover that is reassuring but i have read some bad press about wins being confiscated etc and people having to go through IBAS and apply to court to get their money, and its certainly squeaky bum time you are right !

    i have put a play block on my account so i cannot play until the withrawal is done :)
     
  22. Mar 7, 2019
  23. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Basically if you're a verified and genuine player (which you are reading the OP) you can lose the anxiety, gain a bit of patience and have 100% confidence you'll be paid. Mind you, I know that's easier said than done.

    Your issue here is really about communication it appears and lack of information - again, your money is safe!
     
  24. Mar 7, 2019
  25. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    @dunover yes all genuine and it was just a crazy bit of luck, i think my confidence will be restored once i have the money in my bank, ant not before then! it really is life changing sum for me!

    @Team.Videoslots do you have any comments to add or is PM the preferred method of communication ?
     
  26. Mar 7, 2019
  27. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, I'd advise a PM here. No need to do it in public and it's easier for the rep. It is after all a positive thread - a big winner! PM's are in confidence so please don't use their content on the thread, but of course let us know when you're sorted and paid.:thumbsup:

    P.S. I forgot to add - congrats on the win!
     
  28. Mar 7, 2019
  29. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Stupid question - Did you go to the cashier and withdraw or are you waiting on them to actually remove the funds and do it for you? What was your previous arrangement?

    Nate
     
    Mouche12 likes this.
  30. Mar 7, 2019
  31. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    Because it was over 30k i knew it had to be a manual withdrawal, so i requested this straight away. I did attempt a withdrawal via TRUSTLY (which i have used on VS many times) and it was disapproved, i tried various amounts from £2500 to £10000 and all were disapproved.

    The previous arrangement was all withdrawal that took me over 30k net in the calendar month would have to be manual, i managed a few wins and these were paid out within 48hours and in my bank within 72hours. This time is very different and i don't understand why.
     
    Mouche12 likes this.
  32. Mar 7, 2019
  33. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    Thanks @dunover will drop them a message now!

    Cheers bud, appreciate it :D
     
  34. Mar 7, 2019
  35. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Then I'd assume that its probably being verified OR you are not choosing the correct method (Don't know if Trustly is classified as Wire). But if you say that support is unhelpful or cannot give you information then I'd be a bit irritated as well.

    Alas, you can PM the Videoslots rep here and possible get clarity.

    Keep us updated though.

    Nate
     
    Mouche12 likes this.
  36. Mar 7, 2019
  37. nikantw

    nikantw Ueber Meister CAG MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    Sometime ago I asked them here about big wins and cashouts.
    The answer was always something like "it will be paid in one payment".
     
  38. Mar 7, 2019
  39. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    i just feel like if its taking this long they will be trying to worm out of it, i have adhered to all the terms and had no active bonus so its just 'normal play' if you like. I have withdrawn many times and been notified that it HAS to be done by videoslots themselves when over 30k, their terms also state:

    2.15 When and if, there are jackpot games on the website, an account holder who won a jackpot of more than € 50,000 in the progressive slots, may have to wait up to 30 working days on payment from the time of the jackpot. Account holder can then choose to take out the full jackpot profit, regardless of size.

    For winnings that are not categorized as progressive jackpots, the following applies:

    • Account holders may only withdraw the maximum amount of € 30,000 per month, unless a larger amount has been agreed with Videoslots. Then the Account holder is paid an amount of € 30,000 per month until all winnings has been received.
    • All deposits through our payment provider POLi can only be withdrawn to the same bank account which the deposit originated from, including any winnings. If this is not possible, then due diligence documentation will be requested to verify your identity. This shall be treated as an exception to the rule.

    i have sent them a PM so hoping this will speed up the process. If i still fail to get any resolution, what are the next steps ?


    i am hoping it will be paid in one payment, but at present i cannot even get confirmation it will be paid or any reason for a delay, the communication is truly awful in comparison to other operators i have to say.
     

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