Resolved VIDEOSLOTS - Technical Issues

Harry_BKK

Meister Member
CAG
mm1
If you are planning to play your cashback today at VS you might be in for a rough ride. :rolleyes: :eek: Their server is running haywire and every few spins you are getting this message:

Capture 61.PNG

Been like that for the last 2 hours. :(
 
Last edited:

citizenx

Non-Gambler
MM
If you are planning to play your cashback today at VS you might be in for a rough ride. :rolleyes: :eek: Their server is running haywire and every few spins you are getting this message:

View attachment 58118

Been like that for the last 2 hours. :(
Tell me about it. I hit a minor win in DOA when that came up and the money never hit my balance.

Reported but think its a loss.

Not a big win at all as I was only playing coppers but seeing as DOA has been so cold lately it would have given me a few.more mins playtime.
 

Harry_BKK

Meister Member
CAG
mm1
Tell me about it. I hit a minor win in DOA when that came up and the money never hit my balance.

Reported but think its a loss.

Not a big win at all as I was only playing coppers but seeing as DOA has been so cold lately it would have given me a few.more mins playtime.
No worries, the wins are getting added at some point. Had the same as well and a few minutes after logging back in the missing chips were added to the balance. :thumbsup:
 

citizenx

Non-Gambler
MM
No worries, the wins are getting added at some point. Had the same as well and a few minutes after logging back in the missing chips were added to the balance. :thumbsup:
Not here I'm afraid. Was about two hours ago. It was weird though -

Playing DOA, hit four scatters and had a tiny win in the bonus. This got added to the balance. Did another spin, maybe two then the error came up but a similar amount showed as the win.

Logged back in, balance unchanged but couldn't spin (just got the error again). Spoke to live chat and sent them a screenshot.

Tried again, no luck. Had a look at the game history and the one with my second win wasn't there at all.

Just to compound the issue, got an email from Slotty with their weekly free spins.

20 free spins in Twin Spin or Starburst. Obviously opted for Twin Spin. No spins.

Live chat. "Sorry, it should have been Big Bang or Starburst". Hmph.

In to Big Bang - 10 spins. Not happy but wondered if another ten would kick in when i'd played them as is sometimes the case.

Got up to 16x then ran out of spins. No more.

Back to live chat who added another ten BUT the game didn't pick up at 16x as it should.

Am totally averse for once to depositing to play DOA (which is all i tend to play) due to it being so cold - so any freebies are welcome but seems the Casino gods are conspiring against me today.
 

Philip

General Manager for Videoslots
Hi guys,

We are aware of this and we are working to get everything up and running as normal asap.

I am sorry for the inconvenience.

Best regards,

Philip
 

Harry_BKK

Meister Member
CAG
mm1
Hi guys,

We are aware of this and we are working to get everything up and running as normal asap.

I am sorry for the inconvenience.

Best regards,

Philip
It is indeed very annoying Philip. But i trust your team is working hard to get it sorted.

Withdrew the balance. While i had a few good pays at the beginning it became worse and worse with every login ....it is no fun to lose 50$ get kicked out, come back in, lost another 20, get kicked out ...etc etc :rolleyes: :eek:
 

Philip

General Manager for Videoslots
I fully understand the frustration but we are working as hard as we can to get it sorted. Again, sorry for the inconvenience.

Philip
 

Philip

General Manager for Videoslots
Hi guys,

The site is running like it should now. Thanks for your understanding.

Best regards,

Philip
 
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