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Videoslots - Newly Accredited

Has the reps all gone off for the day without giving you any update? How long does it take to "Investigate" one persons payment issues?
I really feel for anyone who is subjected to such high charges. How can it possibly be justified? Any casino attempting to charge me such fees would never see another penny from me. I really feel for you Helena :(
 
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geordiecolin said:
Has the reps all gone off for the day without giving you any update? How long does it take to "Investigate" one persons payment issues?
I really feel for anyone who is subjected to such high charges. How can it possibly be justified? Any casino attempting to charge me such fees would never see another penny from me. I really feel for you Helena :(
Click to expand...

It takes 5 minutes.

Dial number
Hi, the query we gave you yesterday, someone has said they are getting charged as you have put the wrong transaction code in.
Oh yes, it seems we did, we will send it now to her.
Thank you, have a great day.

Easy :)
 
colinsunderland said:
It takes 5 minutes.

Dial number
Hi, the query we gave you yesterday, someone has said they are getting charged as you have put the wrong transaction code in.
Oh yes, it seems we did, we will send it now to her.
Thank you, have a great day.

Easy :)
Click to expand...
It’s a online casino mate. It’s never easy.
 
colinsunderland said:
It takes 5 minutes.

Dial number
Hi, the query we gave you yesterday, someone has said they are getting charged as you have put the wrong transaction code in.
Oh yes, it seems we did, we will send it now to her.
Thank you, have a great day.

Easy :)
Click to expand...
Maybe if they divert one of the VS reps in here for half an hour to making that phone call it would already of been resolved? :eek2:
 
colinsunderland said:
Just to say, it won't be Videoslots getting these fees, it will be the payment provider.
Click to expand...

Yes @colinsunderland i know this money are charged by their payment provider but i dont think VS didnt know that,they know and they should notify players in this case me.

I doubt if players know about this fees will play there or anywhere else with same charges!
 
helenakp said:
Yes @colinsunderland i know this money are charged by their payment provider but i dont think VS didnt know that,they know and they should notify players in this case me.

I doubt if players know about this fees will play there or anywhere else with same charges!
Click to expand...
Yes, I was just pointing it out in case anyone was thinking Videoslots were keeping the money themselves :)
 
What kind of scammy payment provider charges a flat €42 fee to transfer money? I can't see why they would knowingly use a provider that is this expensive, regardless who has to pay the fee. Neither the casino nor the player should be expected to pay a fee this insane.

I have experienced less than favourable currency exchange ratios, but this is on another level entirely. Maybe it's supposed to be €4,20? Neteller charges €7,50 to transfer to my bank.
 
My friend has VS demanding $200 be deposited into their account so they can 'scoop' it. Scant reason has been given for this and when they try to get more detail they are just saying 'deposit the money then let us know'.

From what my friend has said they have mentioned chargeback but have also said it's regarding a withdrawal. That makes no sense whatsoever. She hasn't charged back and didn't even know what a chargeback was until I explained. Even so, how would a chargeback come into effect with a withdrawal? None of it makes sense.

Anyway I've advised her how to approach it via email and we are now waiting for a detailed response as to where this $200 discrepancy has arisen. If they are so sure it should be easy for them to send a detailed account of what they believe has happened. I'm annoyed because the very least VS could do is send a detailed account of what has happened here rather than expecting someone to blindly hand them money.

From what I've seen her statement from bank matches the history on the account so it will be interesting to see.

This dates back to end of June and she has just been hit with this now...funnily enough after a decent withdrawal.

In the interests of fairness, I will update accordingly if a) they do reply via email with the info requested and b) if there does turn out to be a valid discrepancy.

Either way, I know for a fact there has been no deliberate wrong doing on my friend's side.
 
Last edited:
Mr_Slot5 said:
My friend has VS demanding $200 be deposited into their account so they can 'scoop' it. Scant reason has been given for this and when they try to get more detail they are just saying 'deposit the money then let us know'.

From what my friend has said they have mentioned chargeback but have also said it's regarding a withdrawal. That makes no sense whatsoever. She hasn't charged back and didn't even know what a chargeback was until I explained. Even so, how would a chargeback come into effect with a withdrawal? None of it makes sense.
Click to expand...
Last time we saw something like this, someone was dipping into the player account and stealing the money. Videoslots accused him of being hacked, when in fact, that was a lie. Videoslots never said what happened, but, the fact there was a withdrawal lock and play block in place on the account at the time, and it was withdrawn to an account that didn't have to go through KYC, makes it hard to believe it was someone not working for Videoslots.
I would make sure the request is genuinely from Videoslots, and not some rogue employee attempting to scam the player before she pays a single penny to them.
 
colinsunderland said:
Last time we saw something like this, someone was dipping into the player account and stealing the money. Videoslots accused him of being hacked, when in fact, that was a lie. Videoslots never said what happened, but, the fact there was a withdrawal lock and play block in place on the account at the time, and it was withdrawn to an account that didn't have to go through KYC, makes it hard to believe it was someone not working for Videoslots.
I would make sure the request is genuinely from Videoslots, and not some rogue employee attempting to scam the player before she pays a single penny to them.
Click to expand...

Yep I find it extremely dodgy too, which is why I have advised her on her email replies.

It should not be hard for them to provide evidence of this 'discrepancy'

@Team.Videoslots i will send you this person's name via DM and perhaps you can look into this and send some detailed info back to my friend so she knows exactly what is going on?
 
Last edited:
@Team.Videoslots will be absent for a while as we concoct some crazy response.

We usually have a rep here 24/7, unless of course we are caught doing something we shouldn’t to lots of players.

If this is the case we apologise and will return ASAP..

(just kidding guys, VS are as legit as they come, accredited and been here longer than my beard)
 
Risk was like that for canadians withdraw 500$ hits my bank account at 414$, now my bank tdcanadatrust, admitted they charge 17.50$ for a bankwire, still risk always said same shit we don't charge from are end bullshit, I checked it out it went half way around the world before coming to sutton Ontario. I never gave up, finally they said their provider charge, I got full refund, now risk, no fees world pay is the provider and get my money in 24hrs, not 4days. Risk turned it around. Love it ✌
 
Quick question that hopefully someone can answer. On the battle of slots when you register for a battle is your score then predetermined before you even play all your spins. I know when you hit free spins in a game , what your going to win is already predetermined before you even start spinning. I know this because on a casino I was playing a couple years ago there was a glitch or something for awhile where when you hit free spins you could open the casino up in another tab and you balance would be updated with the amount you would of won in the free spins before you even played them. So I'm just wondering if battle of the slots is like this too cause you never see 2 people with the same score and doing it like that prevents something like that happening.
 
TimboSlice said:
Quick question that hopefully someone can answer. On the battle of slots when you register for a battle is your score then predetermined before you even play all your spins. I know when you hit free spins in a game , what your going to win is already predetermined before you even start spinning. I know this because on a casino I was playing a couple years ago there was a glitch or something for awhile where when you hit free spins you could open the casino up in another tab and you balance would be updated with the amount you would of won in the free spins before you even played them. So I'm just wondering if battle of the slots is like this too cause you never see 2 people with the same score and doing it like that prevents something like that happening.
Click to expand...

No, your score is not predetermined when you register. You can see 2 or more people that has same score, open the battle tab, click my battle, and you can go to the lobby of the finished game, on the battle lobby of the finished game, you will be able to see every single participant's score and you will be able to see some people has exact same score.
 
Hi everyone,

Thanks for reaching out to us.

@Mr_Slot5 -- I will look into that and follow up with your friend later today. It sounds like there has been a technical issue that has caused a duplicate payment.

@TimboSlice -- No, the score are not predetermined in Battle of Slots, it works exactly like the regular version of the game.

Have a good day, all.

Best regards,
Team Videoslots
 
samdog21 said:
Risk was like that for canadians withdraw 500$ hits my bank account at 414$, now my bank tdcanadatrust, admitted they charge 17.50$ for a bankwire, still risk always said same shit we don't charge from are end bullshit, I checked it out it went half way around the world before coming to sutton Ontario. I never gave up, finally they said their provider charge, I got full refund, now risk, no fees world pay is the provider and get my money in 24hrs, not 4days. Risk turned it around. Love it ✌
Click to expand...
Same here,i always get money in 3-4 days nevrr earlier
 
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