Videoslots - Newly Accredited

[Team.Videoslots]

Hello everyone,

@Nicola @colinsunderland

Regarding the question posed previously, these UC reports are currently only being requested in Sweden. It is used instead of asking for documentation, which can be an inconvenience and usually takes a lot of time, we have chosen to use openly available sources of information to satisfy legal and regulatory requirements imposed on us. This is something that is covered under 1.1 in our Terms and Conditions as well.

I hope this sheds some light on this situation

Best regards,
Team Videoslots.

 

[Nordog]

No no no videoslots. Just no.

This is what the licence say :
Om en spelare höjer sin insättningsgräns eller anger en högre gräns än 10 000 kronor per månad ska licenshavaren kontakta spelaren

You are supposed to CONTACT the player. Ask for info, ask for him to approve it.

Not go behind his back and get the info, cause you know most players would not be confortable sharing it.

No MATTER what your terms say, they dont trump the rules of licence nor privacy laws.

 

[Supersmask]

Yeah I have to agree with @Nordog on this. It states you need to contact the player on spelinspektionens own page, not just take out a credit score, which could in fact be a negative for the player. These credit scores are used by banks etc., and Its not good to have too many of these.
This is not the correct way to handle this issue.

 

[miksaxxx]

Maybe Swedish players are going to get VS loan .

2-50 k borrowing limit to account.

 

[sapit222]

What Nordog and Supersmask says.

 

[spiker1977]

No no no videoslots. Just no.

This is what the licence say :
Om en spelare höjer sin insättningsgräns eller anger en högre gräns än 10 000 kronor per månad ska licenshavaren kontakta spelaren

You are supposed to CONTACT the player. Ask for info, ask for him to approve it.

Not go behind his back and get the info, cause you know most players would not be confortable sharing it.

No MATTER what your terms say, they dont trump the rules of licence nor privacy laws.

If a player raise his deposit limit or the deposit limit is higher then 10.000 sv kr per month, the licence holder need to contact the player, /fast translation.

 

[Slottery]

Using available informatin from open sources when completing due diligence for players is quite normal when you should be using all available information, can't see anything wrong there is casino is doing it.

 

[Nordog]

Using available informatin from open sources when completing due diligence for players is quite normal when you should be using all available information, can't see anything wrong there is casino is doing it.

Cause its not open source.

 

[Nordog]

Den aktör som är intresserad av att ta en kreditupplysning på dig måste enligt lag ha ett legitimt skäl, vilket begränsar vem som kan göra kreditupplysningar på dig. Du måste dessutom alltid godkänna en förfrågan om att kreditupplysning tas på dig innan den utförs, vilket du endast bör göra om legitimt skäl finns.
Ett legitimt skäl skulle exempelvis kunna vara om du gör en låneansökan hos en bank, ska hyra en lägenhet eller bli anställd i en högre position med ekonomiskt ansvar (exempelvis ekonomichef).

 

[Supersmask]

Du måste dessutom alltid godkänna en förfrågan om att kreditupplysning tas på dig innan den utförs, vilket du endast bör göra om legitimt skäl finns.

This line is the most important, as it states you as a person always need to agree to a credit score. And you need to agree Before it's done!

 

[Slottery]

Cause its not open source.

If some instance is illegally providing information anywhere, would really recommend to claim official complaint to that authority. These checks are pretty normal to run in many countries, not only in Sweden.

Weird if information is not openly available but companies still have access to it.

 

[Tirilej]

Hello everyone,

@Nicola @colinsunderland

Regarding the question posed previously, these UC reports are currently only being requested in Sweden. It is used instead of asking for documentation, which can be an inconvenience and usually takes a lot of time, we have chosen to use openly available sources of information to satisfy legal and regulatory requirements imposed on us. This is something that is covered under 1.1 in our Terms and Conditions as well.

I hope this sheds some light on this situation

Best regards,
Team Videoslots.

I would like to know if you plan to do this with all Swedish players or just when you feel you have a reason to do it?
I do not accept random UC reports just because you want to prove yourself to Spelinspektionen.

 

[Team.Videoslots]

Hello everyone,

We are following the current regulations in place. They require us to investigate customers source of wealth accordingly to our risk appetite.

The requested reports will not affect your credit score.

Best regards,
Team Videoslots.

 

[Nordog]

They require you to contact customers! And yes said reports can affect your credit score, and laws are pretty clear.

 

[thr0b]

If it’s a soft-search, it shouldn’t affect your credit score.

 

[Tirilej]

Hello everyone,

We are following the current regulations in place. They require us to investigate customers source of wealth accordingly to our risk appetite.

The requested reports will not affect your credit score.

Best regards,
Team Videoslots.

Then this is actually worse than you asking for documents. As a customer I want to be the one that decides when a UC is being made. No company I've ever heard of in Sweden would do that to me after I've been a customer for 5 years.
I guess I need to ask someone at Spelinspektionen.

 

[Supersmask]

You can't just take out a credit report on someone in Sweden. You need the person in question to allow it! I had a SOW from Rizk the other day, where they have asked for all kinds of documents etc. I have declined to do all this as I don't think it's any of the casinos business. And yes I know you need to do this, but you need to contact the player. Not just do a credit report with telling them! This is not allowed!

 

[Nordog]

Then this is actually worse than you asking for documents. As a customer I want to be the one that decides when a UC is being made. No company I've ever heard of in Sweden would do that to me after I've been a customer for 5 years.
I guess I need to ask someone at Spelinspektionen.

Already asked them for a clarification if what videoslots is doing is what the spelinspektionen actually tell them to do, or if videoslots is violating terms of licence by not contacting customers.

 

[Supersmask]

Goddamn phone.. without telling them I meant

 

[Slottery]

Spelinspetionen don't tell all casinos how they operationally exactly have to do or not but that they have to do have enough satisfying information about players what needed at any single case, it can be collected many different ways, one is to ask customer to send loads of documents or if that piece of information is available from other source, get it from there.

Level of these credit checks are something which can pretty easily be done of most of companies and don't really affect to any people. If these checks are allowed to be done without permission which would be legally needed, then i would make complaint to authority who is providing that "illegal" information to casino if it's not allowed but AFAIK these kind of checks are not illegal.

 

[Slottery]

Spelinspektionen don't tell all casinos how they operationally exactly have to do or not but that they have to do have enough satisfying information about players what needed at any single case, it can be collected many different ways, one is to ask customer to send loads of documents or if that piece of information is available from other source, get it from there.

Level of these credit checks are something which can pretty easily be done of most of companies and don't really affect to any people. If these checks are allowed to be done without permission which would be legally needed, then i would make complaint to authority who is providing that "illegal" information to casino if it's not allowed but AFAIK these kind of checks are not illegal.

Don't really understand what to ask from Spelinspektionen but would more ask why these credit checks are provided to by their holders to casino if it's illegal? Nothing Spelinspektion to do with here, they don't ask or provide that information to casino.

 

[Matti]

Then this is actually worse than you asking for documents. As a customer I want to be the one that decides when a UC is being made. No company I've ever heard of in Sweden would do that to me after I've been a customer for 5 years.
I guess I need to ask someone at Spelinspektionen.

You can read more about what is allowed here

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[Nordog]

And does it allow this? As i read a clear no!

 

[Matti]

And does it allow this? As i read a clear no!

As far as I can see it's allowed if the reason is to do for example an risk assessment.

These kind of credit reports are quite costly so I can't see them being asked for on a regular basis.

 

[Slottery]

And does it allow this? As i read a clear no!

With my limited Swedish it looks that quite many instances can have right to make that request.