Videoslots - Newly Accredited

[Team.Videoslots]

Hello everyone,

@Nicola @colinsunderland

Regarding the question posed previously, these UC reports are currently only being requested in Sweden. It is used instead of asking for documentation, which can be an inconvenience and usually takes a lot of time, we have chosen to use openly available sources of information to satisfy legal and regulatory requirements imposed on us. This is something that is covered under 1.1 in our Terms and Conditions as well.

I hope this sheds some light on this situation

Best regards,
Team Videoslots.

 

[Nordog]

No no no videoslots. Just no.

This is what the licence say :
Om en spelare höjer sin insättningsgräns eller anger en högre gräns än 10 000 kronor per månad ska licenshavaren kontakta spelaren

You are supposed to CONTACT the player. Ask for info, ask for him to approve it.

Not go behind his back and get the info, cause you know most players would not be confortable sharing it.

No MATTER what your terms say, they dont trump the rules of licence nor privacy laws.

 

[Supersmask]

Yeah I have to agree with @Nordog on this. It states you need to contact the player on spelinspektionens own page, not just take out a credit score, which could in fact be a negative for the player. These credit scores are used by banks etc., and Its not good to have too many of these.
This is not the correct way to handle this issue.

 

[miksaxxx]

Maybe Swedish players are going to get VS loan .

2-50 k borrowing limit to account.

 

[sapit222]

What Nordog and Supersmask says.

 

[spiker1977]

No no no videoslots. Just no.

This is what the licence say :
Om en spelare höjer sin insättningsgräns eller anger en högre gräns än 10 000 kronor per månad ska licenshavaren kontakta spelaren

You are supposed to CONTACT the player. Ask for info, ask for him to approve it.

Not go behind his back and get the info, cause you know most players would not be confortable sharing it.

No MATTER what your terms say, they dont trump the rules of licence nor privacy laws.

If a player raise his deposit limit or the deposit limit is higher then 10.000 sv kr per month, the licence holder need to contact the player, /fast translation.

 

[Slottery]

Using available informatin from open sources when completing due diligence for players is quite normal when you should be using all available information, can't see anything wrong there is casino is doing it.

 

[Nordog]

Using available informatin from open sources when completing due diligence for players is quite normal when you should be using all available information, can't see anything wrong there is casino is doing it.

Cause its not open source.

 

[Nordog]

Den aktör som är intresserad av att ta en kreditupplysning på dig måste enligt lag ha ett legitimt skäl, vilket begränsar vem som kan göra kreditupplysningar på dig. Du måste dessutom alltid godkänna en förfrågan om att kreditupplysning tas på dig innan den utförs, vilket du endast bör göra om legitimt skäl finns.
Ett legitimt skäl skulle exempelvis kunna vara om du gör en låneansökan hos en bank, ska hyra en lägenhet eller bli anställd i en högre position med ekonomiskt ansvar (exempelvis ekonomichef).

 

[Supersmask]

Du måste dessutom alltid godkänna en förfrågan om att kreditupplysning tas på dig innan den utförs, vilket du endast bör göra om legitimt skäl finns.

This line is the most important, as it states you as a person always need to agree to a credit score. And you need to agree Before it's done!

 

[Slottery]

Cause its not open source.

If some instance is illegally providing information anywhere, would really recommend to claim official complaint to that authority. These checks are pretty normal to run in many countries, not only in Sweden.

Weird if information is not openly available but companies still have access to it.

 

[Tirilej]

Hello everyone,

@Nicola @colinsunderland

Regarding the question posed previously, these UC reports are currently only being requested in Sweden. It is used instead of asking for documentation, which can be an inconvenience and usually takes a lot of time, we have chosen to use openly available sources of information to satisfy legal and regulatory requirements imposed on us. This is something that is covered under 1.1 in our Terms and Conditions as well.

I hope this sheds some light on this situation

Best regards,
Team Videoslots.

I would like to know if you plan to do this with all Swedish players or just when you feel you have a reason to do it?
I do not accept random UC reports just because you want to prove yourself to Spelinspektionen.

 

[Team.Videoslots]

Hello everyone,

We are following the current regulations in place. They require us to investigate customers source of wealth accordingly to our risk appetite.

The requested reports will not affect your credit score.

Best regards,
Team Videoslots.

 

[Nordog]

They require you to contact customers! And yes said reports can affect your credit score, and laws are pretty clear.

 

[thr0b]

If it’s a soft-search, it shouldn’t affect your credit score.

 

[Tirilej]

Hello everyone,

We are following the current regulations in place. They require us to investigate customers source of wealth accordingly to our risk appetite.

The requested reports will not affect your credit score.

Best regards,
Team Videoslots.

Then this is actually worse than you asking for documents. As a customer I want to be the one that decides when a UC is being made. No company I've ever heard of in Sweden would do that to me after I've been a customer for 5 years.
I guess I need to ask someone at Spelinspektionen.

 

[Supersmask]

You can't just take out a credit report on someone in Sweden. You need the person in question to allow it! I had a SOW from Rizk the other day, where they have asked for all kinds of documents etc. I have declined to do all this as I don't think it's any of the casinos business. And yes I know you need to do this, but you need to contact the player. Not just do a credit report with telling them! This is not allowed!

 

[Nordog]

Then this is actually worse than you asking for documents. As a customer I want to be the one that decides when a UC is being made. No company I've ever heard of in Sweden would do that to me after I've been a customer for 5 years.
I guess I need to ask someone at Spelinspektionen.

Already asked them for a clarification if what videoslots is doing is what the spelinspektionen actually tell them to do, or if videoslots is violating terms of licence by not contacting customers.

 

[Supersmask]

Goddamn phone.. without telling them I meant

 

[Slottery]

Spelinspetionen don't tell all casinos how they operationally exactly have to do or not but that they have to do have enough satisfying information about players what needed at any single case, it can be collected many different ways, one is to ask customer to send loads of documents or if that piece of information is available from other source, get it from there.

Level of these credit checks are something which can pretty easily be done of most of companies and don't really affect to any people. If these checks are allowed to be done without permission which would be legally needed, then i would make complaint to authority who is providing that "illegal" information to casino if it's not allowed but AFAIK these kind of checks are not illegal.

 

[Slottery]

Spelinspektionen don't tell all casinos how they operationally exactly have to do or not but that they have to do have enough satisfying information about players what needed at any single case, it can be collected many different ways, one is to ask customer to send loads of documents or if that piece of information is available from other source, get it from there.

Level of these credit checks are something which can pretty easily be done of most of companies and don't really affect to any people. If these checks are allowed to be done without permission which would be legally needed, then i would make complaint to authority who is providing that "illegal" information to casino if it's not allowed but AFAIK these kind of checks are not illegal.

Don't really understand what to ask from Spelinspektionen but would more ask why these credit checks are provided to by their holders to casino if it's illegal? Nothing Spelinspektion to do with here, they don't ask or provide that information to casino.

 

[Matti]

Then this is actually worse than you asking for documents. As a customer I want to be the one that decides when a UC is being made. No company I've ever heard of in Sweden would do that to me after I've been a customer for 5 years.
I guess I need to ask someone at Spelinspektionen.

You can read more about what is allowed here

You do not have permission to view link Log in or register now.

 

[Nordog]

And does it allow this? As i read a clear no!

 

[Matti]

And does it allow this? As i read a clear no!

As far as I can see it's allowed if the reason is to do for example an risk assessment.

These kind of credit reports are quite costly so I can't see them being asked for on a regular basis.

 

[Slottery]

And does it allow this? As i read a clear no!

With my limited Swedish it looks that quite many instances can have right to make that request.

 

[Nordog]

But they all have to inform you up front before they do it, thats the point.
Also the licence says they have to CONTACT customer.
The problem is that they go behind customers back, not giving them a choice to accept to share the info or not.
The same gdpr law casinos use to avoid handling third party complaints, is violated here as a thirdparty gives out personal information without approval. Its not a big deal for most people, but its still a choice the customer should be given.

 

[Slottery]

These companies who complete these need to inform people who's information is requested and if something they also are responsible if there are mistakes made.

Casinos can use some information they get from these reports, they don't have to always contact customer if they get that information without doing it. Spellinspektionen don't provide exact operational procedure to everything how things have to be done as long everything demanded is covered. Some information might be available without need to contact customer.

All claims should be done to these credit control companies who are responsible about providing that information if anyone think it shouldn't be provieded but can't really find much ground to do that based on information behind of that link.

But claiming company who provided that information and keep doing it all the time when requested (for many different reasons and requestes) of course clear up everything but can't really with best try to find anything illegall happened but if anyone feel that information is illegall given, then would fast contact provider why it was given.

 

[Nordog]

Maybe, but i think its pretty clear and simple. It sais casinos need to contact customer if limits are above 10000 sek.
Really no room for debating anything that involves not contacting customer first.

 

[Tirilej]

As far as I can see it's allowed if the reason is to do for example an risk assessment.

These kind of credit reports are quite costly so I can't see them being asked for on a regular basis.

It still feels like it's done to be able to show how good they are with doing those check ups, and not because they suspect something is wrong. I can accept them doing it as long as it's not randomly sent, and they should be sure they can provide the reason too.

I've recently moved to another city and had to sign up to several new companies, almost everyone doing a UC. The difference is that I knew they would do it because I'm a new customer. They will never have any reason to do it later though.

 

[Slottery]

Maybe, but i think its pretty clear and simple. It sais casinos need to contact customer if limits are above 10000 sek.
Really no room for debating anything that involves not contacting customer first.

Has that been exact only reason why casino have made these credit checks? Only saw VS comments it to be part of their DD process to get some information but not pointed to some exact limit changes.

 

[Nordog]

And you had the choice to reject the check aswell, with the result of not being a customer?
Some people would choose to not gamble, simply out of principles.
And that choice is theirs to take, nor the casinos.

 

[Nordog]

If a casino suspect fraud, its the police job to investigate. The only reason i found that can require such a check, is if monthly limit is above 10000sek,but it require them to contact customer.

 

[Matti]

Maybe, but i think its pretty clear and simple. It sais casinos need to contact customer if limits are above 10000 sek.
Really no room for debating anything that involves not contacting customer first.

The 10k thing just states that if you set a deposit limit higher that 10k you need to contact the customer. You just assume that asking for credit checks are connected with these limits. There could be numerous other reasons, including criminal ones.

 

[Nordog]

The 10k thing just states that if you set a deposit limit higher that 10k you need to contact the customer. You just assume that asking for credit checks are connected with these limits. There could be numerous other reasons, including criminal ones.

If casino suspect criminal activity, they should notify authority not do an own investigation.

 

[colinsunderland]

Is this a full credit check or an ID check? UK Bookies do ID checks on people all the time (of course they do state they will do so in their terms and conditions), but I'm not aware of any that do full credit checks.

 

[Nordog]

Is this a full credit check or an ID check? UK Bookies do ID checks on people all the time (of course they do state they will do so in their terms and conditions), but I'm not aware of any that do full credit checks.

Full credit check

 

[Slottery]

Casinos are monitoring their customers and have ongonig due diligence monitoring in place where all kind of SOW information is collected what found is needed judged by them. At the time of audit they have to be able to show what information they have from some players financial situation etc...

Don't exactly know what information that UC is providing but probably something VS is finding to relevant if they are willing to request from some players, at least something to show that they know something about person in question.

edit: Like mentioned there, casinos are completing quite many checks and findings that you have been completing some fraudulent activity in your past etc... what ever possible information can be valuable for them when assigning your risk profile. If you been judged by steeling money and gambling it away online few years ago, it can suggest something.

Collecting information about customers is something what casinos and many other businesses are expected to do. This information where referred here is legally available so can't really find reason not to use it if feels it's relevant.

 

[Nordog]

This is the check they do. Alot more then a simple check.

 

[colinsunderland]

Full credit check

In which case, under the GDPR, do they not need consent to do?
I'm pretty certain you do in the UK, I know theres a couple of members on here who are well up on the GDPR who might be able to help with that

 

[Matti]

If casino suspect criminal activity, they should notify authority not do an own investigation.

I meant that a casino needs to make sure that there is no criminal activity. Not investigate if they believe there is one.

 

[Nordog]

In which case, under the GDPR, do they not need consent to do?
I'm pretty certain you do in the UK, I know theres a couple of members on here who are well up on the GDPR who might be able to help with that

Pretty sure they are walking a thin line

 

[Slottery]

This is the check they do. Alot more then a simple check.

Is there much more information than declared income from last years? Can't with quickly check see that there would be much specific information than that? Such information is really easily available in Sweden if you just have person id so don't see this one to be really extensive investigation or could you add if there is some really specific information i didn't catch from these screenshots?

To know your last three year declared income is pretty sure information what almost all casinos are using for Swedish players as it's so easily available, like all public documents about court decision about crimes, divorces, social benefits etc... In Sweden you just get all this information very easily as it's made public.

 

[mrhowwoll]

If a casino suspect fraud, its the police job to investigate. The only reason i found that can require such a check, is if monthly limit is above 10000sek,but it require them to contact customer.

LIke yep. But the thing is modern police has no info on crypto casinos, crypto in general or crypto security

 

[Nordog]

LIke yep. But the thing is modern police has no info on crypto casinos, crypto in general or crypto security

Dont be too sure about that.

 

[Supersmask]

There is not much being asked here imo of Videoslots. Only that you need to contact the player in question BEFORE u do a Credit Check. If you want transparency with your players, you need to ask them the hard questions sometimes. Even if you risk losing them. But ultimately it needs to be the players choice though, I dont think anyone would disagree on that right?

 

[Nordog]

^ the easy explanation of what im trying to say.

Even if its proven to be legal and in compliance of gdpr, its extremely unethical and with a major lack of respect.

 

[thr0b]

Haven’t they asked to do a check if it’s in their conditions that they will? You accept the conditions or you don’t sign up.

 

[Slottery]

Haven’t they asked to do a check if it’s in their conditions that they will? You accept the conditions or you don’t sign up.

"Videoslots måste identifiera och verifiera alla spelare som är registrerade hos företaget. Därmed kan Videoslots komma att verifiera informationen som samlats in under registreringsskedet mot offentliga register eller register som innehas av oberoende källor. För att verifiera en spelares identitet med identitetsverifikationstjänster från tredje part, måste Videoslots överföra information om spelaren till tredje part. Du ger härmed ditt uttryckliga samtycke till utlämnande, överföring och delning av uppgifter med tredje partsföretag som Videoslots kan välja, från tid till annan, och som tillhandahåller en tjänst."

 

[Nordog]

Actually you are right dan, and personally if i was swedish i would close the account on the hour:

Videoslots måste identifiera och verifiera alla spelare som är registrerade hos företaget. Därmed kan Videoslots komma att verifiera informationen som samlats in under registreringsskedet mot offentliga register eller register som innehas av oberoende källor. För att verifiera en spelares identitet med identitetsverifikationstjänster från tredje part, måste Videoslots överföra information om spelaren till tredje part. Du ger härmed ditt uttryckliga samtycke till utlämnande, överföring och delning av uppgifter med tredje partsföretag som Videoslots kan välja, från tid till annan, och som tillhandahåller en tjänst.

You basicly agree to permit videoslots to give your information to ANY 3RD party videoslots wants to share it with.
In other words, videoslots can give your info to spam services aswell. Its ridicolous

 

[colinsunderland]

Thats all Identity checking though isn't it? A full credit check isn't required in the UK for an identity check, and that set of terms would not cover a full credit check in the UK. I don't know what the law is in Sweden though, nor if an ID check alone can be done like here.