Videoslots - Newly Accredited

[Alfred]

Videoslots,
Please do not lose sight of what makes you one of the best if not the best casino online. I think growth is good... changing things once in a while can also be good. But.. .Do not forget why players choose videoslots over all others. I am not much of a talker but i hope you understand what i am trying to say.

Alfred

 

[Jasminebed]

Glad to see you chime in Alfred. But I am disappointed you don't have Batman's butler as your avatar (profile pic).

 

[anddi32]

Videoslots,
Please do not lose sight of what makes you one of the best if not the best casino online. I think growth is good... changing things once in a while can also be good. But.. .Do not forget why players choose videoslots over all others. I am not much of a talker but i hope you understand what i am trying to say.

Alfred

I guess we all know what you try to say. Common thoughts

 

[mellody]

I haven't commented on VS, their cut backs, changes, I was just waiting for it all to conclude. Seeing another two freerolls replaced with paid battles doesn't bode well for my future at VS. I so try not to negative in these forums but... really? All I can say is WHY? I read all the threads about the £1m and this seems to be the excuse for the cutbacks. Again I say WHY? VS is a multi million company, how much profit did VS make last year, never mind losing a measly mill. The CEO (Mr Paradise Papers) could take the hit without even blinking. So where is the logic in losing player upon player, I see many accounts also appear to be deactivated. For months VS has been the only casino I chose to deposit at, I stayed loyal even whilst they took away or changed all the things that made them great. Do VS have an endpoint? Fantastic paid battles versus freerolls? Cashback versus non existent clash spins. Lowering the RTP, etc... Just stop already!!! It's beginning to be ridiculous, even laughable but I've put too much in to crack a smile. Standing by for account deactivation..

 

[colinsunderland]

Hello @spoo42

Thank you for reaching out to us, we have just replied via the email.

Br,
Team Videoslots.

I've been waiting for 10 days for support to answer the same question for me. Bit late now as I wanted to know if I had qualified for the battle weekend!

 

[dionysus]

I dunno, I think anyone new looking in might be getting a skewed perspective, if they werent ones spoiled for goodies and are bummed at some of the removals because there's still the other side for new players:

live chat....check
CM presence...check
paid in timely manner...check
promos for depositors....Clash of Spins, freerolls, Sit N Gos, weekend booster, battles, wheel of jackpots, ...check
freebies/perks...CM promos...check

I mean, looking at it from a fresh perspective, if this is what was offered out of the gate, still better than 99% of the casinos out there for rewards

 

[Aryol]

I dunno, I think anyone new looking in might be getting a skewed perspective, if they werent ones spoiled for goodies and are bummed at some of the removals because there's still the other side for new players:

live chat....check
CM presence...check
paid in timely manner...check
promos for depositors....Clash of Spins, freerolls, Sit N Gos, weekend booster, battles, wheel of jackpots, ...check
freebies/perks...CM promos...check

I mean, looking at it from a fresh perspective, if this is what was offered out of the gate, still better than 99% of the casinos out there for rewards

And after a bad 1000 € loss session they realize:

- Weekend Booster below 5 € ... Check
- Clash of Spins, 1x5 spins on Jaguar Temple...Check
- Wheel of Weekend Booster ... Check
- 3 winners in CM Promo ... Check

Only good thing: The SNGs. Without SNG a 10 % cashback would be better for most players than all of that together. Clash of spins is non existing for most players.

They should make additionally a big battle (1 week duration) where like the previous casino race 10.000 players will win something. This way active players will get at least 5 Spins per week instead nothing.

 

[Mr Wild]

And after a bad 1000 € loss session they realize:

- Weekend Booster below 5 € ... Check
- Clash of Spins, 1x5 spins on Jaguar Temple...Check
- Wheel of Weekend Booster ... Check
- 3 winners in CM Promo ... Check

Only good thing: The SNGs. Without SNG a 10 % cashback would be better for most players than all of that together. Clash of spins is non existing for most players.

They should make additionally a big battle (1 week duration) where like the previous casino race 10.000 players will win something. This way active players will get at least 5 Spins per week instead nothing.

Quick question, if you wager 50,000 EUR at a Casino regardless of what you win or lose. What would be a fair reward/bonus etc?

 

[Alfred]

Don't get me wrong. In my opinion is videoslots the best there is even after the changes. My previous post was not meant in a negative way. I would recommend VS to anyone and i do. I just don't want VS to lose sight of that what makes them great.

@Mr Wild 50.000 wagered in what time span?

 

[Tirilej]

Quick question, if you wager 50,000 EUR at a Casino regardless of what you win or lose. What would be a fair reward/bonus etc?

Now you didn't ask me but for me it would of course depend on how much I lost on the way.
If I won I wouldn't want or need anything. Odd question.

 

[colinsunderland]

Quick question, if you wager 50,000 EUR at a Casino regardless of what you win or lose. What would be a fair reward/bonus etc?

How can anyone answer that? If I lost 10k wagering it I would hope to get more than 5 x 10p spins on some crappy thunderkick game. If I won 20k, I wouldn't expect or want anything, I would be happy with my winnings.

 

[Mr Wild]

Now you didn't ask me but for me it would of course depend on how much I lost on the way.
If I won I wouldn't want or need anything. Odd question.

Tirilej your welcome to answer as well, but Im very interested in Ayrol's answer

Let say you Bet 50,000 EUR and won 49,400 so your GGR is 600 EUR.

 

[anddi32]

Quick question, if you wager 50,000 EUR at a Casino regardless of what you win or lose. What would be a fair reward/bonus etc?

If you win - Nothing. If you lose - Maybe some 100e no deposit

 

[Jasminebed]

I don't have too many grumbles with Videoslots, but today I achieved level 100, no mean feat.

I bet you all want to know what the reward was. 2x value on race winnings on next 100 spins.

There's no reward at all for levels except in multiples of 10, so this was an enormous disappointment.

Positively disgusting.

I do not feel my loyalty is valued at all.

I reached a million spins... that is it, small reward, and can't even reset it. Whatever I got for 300,000 wins was minimal. It was awful for 100K, I was quite upset, I know I posted.

I am not totally unhappy with the reward system at VS, but I think the best of it is at earlier levels.

While low rollers maybe bread and butter, and many casinos forget that, mid and higher rollers are the jam on the toast.

Do not strive to reach higher levels expecting better rewards. Great rewards at low level are to get you loyal.

Gotta be better than that.

Also, for many of us medium or high rollers, we are past many of the milestones. I almost stopped playing after that slap in the face for Level 100.

A million win is no small feat either. Please allow players to reset such achievements. Also, I would suggest different rewards based on a dollar value played, rather than merely a number of spins or wins. I think it is probably obvious that a customer who makes 50K spins @ 2 or 3 dollars is important to retain. Not to say that a player that makes 9 cent to 60 cents is not important. But with VIP hosts done away with, I know that players at higher levels do feel unappreciated if $100K of play is worth exactly the same as $5,000.

 

[Tirilej]

Tirilej your welcome to answer as well, but Im very interested in Ayrol's answer

Let say you Bet 50,000 EUR and won 49,400 so your GGR is 600 EUR.

Difficult question anyway because it would probably take a very long time.
On the way I would certainly get some free money from battles and other things, but I suspect that I would put all of that in to the wagering too.

I'm not up on Videoslots but I do get a lot of more playtime there. What you want to tell me is that I get that because you are so generous with all the free money we get back?
That was true, but if we get less now then won't you lose a part too then?

 

[Jono777]

I would breath a HUGE sign of relief as I'd finally got to that elusive level 21 and wait until tomorrow to spin my Gold Wheel

 

[Jasminebed]

Sorry for misreading your question Mr Wild. I think the weekend booster takes care of that.

Maybe a small snail mail gift, like a mouse pad or keychain, something cheap to mail.

 

[sueyh]

If you win - Nothing. If you lose - Maybe some 100e no deposit

VS will give you much more than 100e for Friday cashback if you wager 50000e.
Friday cash back will be awarded whether you win or lose, and the best part is it is cash-not bonus, cash, no wager requirement attached, you can withdraw if you want.
This along says VS give back to the player more than any other casino.

 

[anddi32]

VS will give you much more than 100e for Friday cashback if you wager 50000e.
Friday cash back will be awarded whether you win or lose, and the best part is it is cash-not bonus, cash, no wager requirement attached, you can withdraw if you want.
This along says VS give back to the player more than any other casino.

Yes but question was what would be good reward / bonus after 50k wager. If you get fixed "cash back" I wouldn't count it

 

[colinsunderland]

VS will give you much more than 100e for Friday cashback if you wager 50000e.
Friday cash back will be awarded whether you win or lose, and the best part is it is cash-not bonus, cash, no wager requirement attached, you can withdraw if you want.
This along says VS give back to the player more than any other casino.

What is the calculation for it? I've wagered £20+k in a week not too long ago and am pretty sure I didn't get 50, let alone much more than 50. I might be wrong, just going from memory.

Edit: Actually I was wrong, you were right, found a month when I did £54k wagering and got £297 back.
That month I lost 5.7k, and this is one thing that bugs me about videoslots, £6k deposits in that month, any other casino I would have had an email from a loyalty department, or a phone call, or enhanced loyalty, I know, because I've had it, from Videoslots, nothing. However, did get 2 responsible gaming emails twice when I stopped depositing. Funny how I didn't get those when I was making large losses!

Just as an aside, if I lost that amount at nobonuscasino, my wager free cashback would have been double Videoslots.

 

[Tirilej]

What is the calculation for it? I've wagered £20+k in a week not too long ago and am pretty sure I didn't get 50, let alone much more than 50. I might be wrong, just going from memory.

I've wagered 5k so far this month and 20 in cashback, so another zero on that and it's the double of what she thought.

 

[Aryol]

Quick question, if you wager 50,000 EUR at a Casino regardless of what you win or lose. What would be a fair reward/bonus etc?

I wrote after a bad session and 1000 € loss the rewards are not enough and you write something about 50.000 € wagered and a 600 € loss, this means the player manages to wager the deposit over 83 times (!!!). In this case, he would get more than enough from the weekend booster.

But in most cases, people will bust after 3-5 times. Let's take my example with 1000 € and let's say I wager 5711,08 €, my weekend booster for this value was for example 20,41 €. I just clarify now what my point is:

When you have a good session and wager a lot the rewards are fine and well balanced, maybe even too much. But when you have multiple bad sessions you get nothing, your weekend booster is low, the amount of rewards is low and you barely would get any spins at clash of spins. This is why I think that some adjustments would be good, maybe if you can not wager 3x with your deposit give a little weekend booster multiplier randomly activated (and remove the normal weekend booster rewards from the wheels or give people a choice, I will later make an example how this could look like).

 

[Mr Wild]

I wrote after a bad session and 1000 € loss the rewards are not enough and you write something about 50.000 € wagered and a 600 € loss, this means the player manages to wager the deposit over 83 times (!!!). In this case, he would get more than enough from the weekend booster.

But in most cases, people will bust after 3-5 times. Let's take my example with 1000 € and let's say I wager 5711,08 €, my weekend booster for this value was for example 20,41 €. I just clarify now what my point is:

When you have a good session and wager a lot the rewards are fine and well balanced, maybe even too much. But when you have multiple bad sessions you get nothing, your weekend booster is low, the amount of rewards is low and you barely would get any spins at clash of spins. This is why I think that some adjustments would be good, maybe if you can not wager 3x with your deposit give a little weekend booster multiplier randomly activated (and remove the normal weekend booster rewards from the wheels or give people a choice, I will later make an example how this could look like).

Are you speaking from own experiance, your not happy with the rewards you got so far I mean?

 

[Aryol]

Lets see if Ayrol answers as he claims the rewards are so poor at VS, I would like to understand what he means, but its probably unlikely he is willing to share his data of GGR/Rewards.


Are you speaking from own experiance, your not happy with the rewards you got so far I mean?

Is this now a "expose your customer's challenge"? I wrote that on bad sessions the rewards you get are non-existing as you bust out before you can wager/play enough for clash of spins, a relevant amount of weekend booster, trophies, ... but yet you trying to degrade this to a personal area. But I have no problem at sharing my data, not sure what this helps:

(After playing for 7 months, it was 1000 € deposit/month but decreased because of the cuttings and RTP reduction)

Deposit: 6450,00 €
Withdraw: 7789,50
Profit: 1339,50 €

Wager: 31.891,41
Wins: 32.613,51
Net: 722,10 €

1339,50 - 722,10 € = 617,40 € won through free spins, wheel, battles, casino race, weekend booster, clash of spins, SNGs and CM exclusive promotions (200 € from the gold wheel).

When I play for example in one of those no-account casinos (there are plenty casinos) they give me always 10 % cashback (also no wager). When I am ahead everything is fine and I am happy about the win, if I lose fast I get at least 10 % guaranteed back. In VS the amount is changing depending on how well you wager, can be 1 % but also exceed 100 % if the session goes well.

And again, I am happy about the amount in general, but not about how it is distributed. I only get them in good sessions, while my point was always to balance it a bit better when players losing their money fast.

 

[Mr Wild]

Is this now a "expose your customer's challenge"? I wrote that on bad sessions the rewards you get are non-existing as you bust out before you can wager/play enough for clash of spins, a relevant amount of weekend booster, trophies, ... but yet you trying to degrade this to a personal area. But I have no problem at sharing my data, not sure what this helps:

(After playing for 7 months, it was 1000 € deposit/month but decreased because of the cuttings and RTP reduction)

Deposit: 6450,00 €
Withdraw: 7789,50
Profit: 1339,50 €

Wager: 31.891,41
Wins: 32.613,51
Net: 722,10 €

1339,50 - 722,10 € = 617,40 € won through free spins, wheel, battles, casino race, weekend booster, clash of spins, SNGs and CM exclusive promotions (200 € from the gold wheel).

When I play for example in one of those no-account casinos (there are plenty casinos) they give me always 10 % cashback (also no wager). When I am ahead everything is fine and I am happy about the win, if I lose fast I get at least 10 % guaranteed back. In VS the amount is changing depending on how well you wager, can be 1 % but also exceed 100 % if the session goes well.

And again, I am happy about the amount in general, but not about how it is distributed. I only get them in good sessions, while my point was always to balance it a bit better when players losing their money fast.

Thanks for sharing!

To me it looks like you got quite good rewards. But yes you are correct that on a bad session you would receive less.

However, getting 2% rewards on all your bets is quite alot when slots are around 3.2% - 4% on house edge. Dont know what games your playing. But posting VS rewards are bad is in my view a incorrect statement. (yes DE customers have gotten lower RTP on PnG games, but that also mean increase of Weekend Booster and XP as its based on RTP, 95% game gives 125% instead of 100%.)