I had taken a welcome bonus a while back -- failed to reach the WR. They reactivated it for me which I thought was very kind. However, I did not realize that any winnings made from my own money is not my own. I won $180 almost immediately on a $20 deposit. Now I have to play through the bonus. Sorry, but I think Betat is better. I could have cashed out before dipping into my bonus. I did try to read the T&C carefully but failed to pick up on this.
So, in my eyes they are not perfect. I like the concept of playing with your own money first and having the option to withdraw before dipping into the bonus. There are a couple of casinos that do this and I thought that Videoslots was one of them.
Anyway, my bad. Big WR to get through which is probably not very likely to happen.
So it gets worse. Apparently you cannot get cashback with an active bonus as well as any freerolls. Conflicting info as well. When I try to withdraw just to get my deposit back this is the message
Since you are in an active bonus qualification, the
maximum cash out is equal to your deposit. According to our Terms & Conditions your funds will be fully released for withdrawal when you are 100% qualified. If you complete this withdrawal, any winnings and remaining bonus money will be forfeited. If you cancel this withdrawal your money will be sent back to your gaming account.
Kind regards
Support Videoslots
So, I would assume I can get my deposit back. But, when sending an email to support here is their answer:
Hello Adriana,
Thank you for contacting our support.
At the moment you have wagered 24.22% (It is up to 100%) of your 100% up to $200 bonus and received two payouts. If you would forfeit the bonus now the amount in your bonus and "Main account balance" would be lost. I am sorry that the welcome bonus bonus did not meet up to your expectations. However we do have some other features that might be of interest. For example we have a Casino race where players share a pot of €20.000 per week. The more spins you have made the bigger share of the pot you get. Battle of Slots is also a new feature that we will be releasing shortly. It is a completely new and unique feature that will allow you to enjoy video slots in a way you never have before, along with your friends. The feature will be launched shortly, and we will then release a news on the feature under "News & Updates" on our side. So keep an eye on our news, you will find all the information you might need there.
If you have any other questions or is there is anything else we can do for you our support is open at all hours.
I wish you a good day.
Asking for clarification here is the next response:
Dear Adriana,
Thank you for your quick reply.
Yes, if you would forfeit the Casino Welcome Bonus, your balance would be zero.
I know you guys love Videoslots but this is it for me. I do not have these problems at Betat, Next Casino or Guts. I am not as savvy as most of you guys but I did not see any of this shit in their T&C. Feel like just forfeiting the whole f **** thing as the end result will be the same.
Definitely not for us low ballers that like a little bonus. Did not get a direct response as to how much money was left to wager -- only a percentage. Seems like more then 20x as I have played that at least.
Please do not misconstrue this as a complaint. It is simply to advise other people that are like me and do not know quite where to find all the T&C's and are not as experienced as the rest of you.