Verification/ withdraw problems Guts

SiljeH

Newbie member
Joined
Sep 25, 2022
Location
agder
Hi . I have been asked to verify my account at Guts casino when making a withdrawal. this has been a real nightmare. Guts want me to verify my Revolut card - ( this is The Only card I have deposit from in Guts ) this Card Is a virtual card so its not a signature on it . They asked me to send a bank statement , but when I did they asked me for a card verification. then they told me that this was not Good enough ( even though I uploaded this as a PDF file ) and asked me for another bank statement . I keep sending them the documents - but they keep rejecting my document and give me stupid answers - like they can’t read it . ( PDF files )
Has anyone experienced this with Guts ?
And how can I get my money . ? I have been sending them documents for 2 weeks now and still they just keep rejecting it .
Anyone know how to deal with this !?
Regards
Silje
 

Playerquiet881

Newbie member
Joined
Aug 23, 2022
Location
agder
Hello Silje 😊
I had a similar problem with videoslots, and it is so frustrating with bad customer service.
It feels like repeating one self , I really hope guts resolve your problem’s fast
Keep me posted and good luck 🙏
 

SiljeH

Newbie member
Joined
Sep 25, 2022
Location
agder
Thank you ❤️I think It’s kind of suspicious that they never ask for anything when you make a deposit , but it’s a problem when you want to withdraw.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Hi . I have been asked to verify my account at Guts casino when making a withdrawal. this has been a real nightmare. Guts want me to verify my Revolut card - ( this is The Only card I have deposit from in Guts ) this Card Is a virtual card so its not a signature on it . They asked me to send a bank statement , but when I did they asked me for a card verification. then they told me that this was not Good enough ( even though I uploaded this as a PDF file ) and asked me for another bank statement . I keep sending them the documents - but they keep rejecting my document and give me stupid answers - like they can’t read it . ( PDF files )
Has anyone experienced this with Guts ?
And how can I get my money . ? I have been sending them documents for 2 weeks now and still they just keep rejecting it .
Anyone know how to deal with this !?
Regards
Silje
think Betsson is rep for them now try PM them ? :)
@Betsson-Group
 
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