[pab-in-progress]I accepted the $38 sign up bonus (Euros) and played, fulfilled the wagering requirements and ended up with approx $200 in my account, which I then tried to withdraw...about 3 months after winning it.
I deposited $40 because I was only able to withdraw once I'd made a deposit. Before withdrawing I decided to play a new game, an I-slot called Bowled over or something. Anyways my account went up to $317 because i won, so at that point I decided to withdraw $300.
Suddenly I had $0, and according to my history I had only made a request for $230. This seemed a bit weird so I contacted livechat and discovered that 1) the maximum withdrawl amount on the $38 sign up bonus is $190 (fair enough) 2) add to that my $40 deposit and I the max I could cash out was $230 and 3) i had needed to 'close' the promotion by withdrawing or somehow making my account $0 before I was able to win anything else.
I didn't know that. Very odd. Didn't seem to make sense but whatever...
Anyway then my winnings were voided altogether for a ridiculous reason...I had played, whilst the bonus was still active, a progressive slot game. This is apparently a restricted game. However the terms and conditions only say that progressive slot wagers do not count towards the wagering requirements.
My live help guy told me that just because I had played a progressive slot, all of my winnings were void, even though I won the vast majority of the money on legitimate games.
I would happily comply with the terms and conditions if they were actually spelt out properly. This is extremely annoying. The terms seem only to serve the Casino, to stop them from having to pay out.
Plus there was a weird email right after I requested the withdrawl that said "Your password has been changed as per your request", when of course I never requested any such thing, and it didn't even work anyway...what?
I should have expected this I guess.[/pab-in-progress]
I deposited $40 because I was only able to withdraw once I'd made a deposit. Before withdrawing I decided to play a new game, an I-slot called Bowled over or something. Anyways my account went up to $317 because i won, so at that point I decided to withdraw $300.
Suddenly I had $0, and according to my history I had only made a request for $230. This seemed a bit weird so I contacted livechat and discovered that 1) the maximum withdrawl amount on the $38 sign up bonus is $190 (fair enough) 2) add to that my $40 deposit and I the max I could cash out was $230 and 3) i had needed to 'close' the promotion by withdrawing or somehow making my account $0 before I was able to win anything else.
I didn't know that. Very odd. Didn't seem to make sense but whatever...
Anyway then my winnings were voided altogether for a ridiculous reason...I had played, whilst the bonus was still active, a progressive slot game. This is apparently a restricted game. However the terms and conditions only say that progressive slot wagers do not count towards the wagering requirements.
My live help guy told me that just because I had played a progressive slot, all of my winnings were void, even though I won the vast majority of the money on legitimate games.
I would happily comply with the terms and conditions if they were actually spelt out properly. This is extremely annoying. The terms seem only to serve the Casino, to stop them from having to pay out.
Plus there was a weird email right after I requested the withdrawl that said "Your password has been changed as per your request", when of course I never requested any such thing, and it didn't even work anyway...what?
I should have expected this I guess.[/pab-in-progress]
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