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vegas poker stole 240 from me!!

Discussion in 'Casino Complaints - Bonus Issues' started by timtim, Aug 30, 2006.

    Aug 30, 2006
  1. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    *******THIS IS VEGAS POKER CASINO NOT JOKER SORRY TYPO************


    Ive always stuck to the t&cs and have won a couple of times here. If they dont want me to play they could have just banned me yet they want to steal my winnings. I always thought microgaming casinos where reputable. If i had lost i doubt theyd be returning my deposit and banning me.....

    Can you help me Brian??

    Thanks

    Thomas
     
  2. Aug 30, 2006
  3. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Ok, Ill have a go.

    IF what they say in the quote is true, and I dont doubt it, it says basically
    OK, we gave you a bonus and you won, now we dont like that. Heres you deposit and dont come back again
     
  4. Aug 30, 2006
  5. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK

    There is quite a lot of complaints about this casino group at the moment. From the other thread it looks like Bryan is endorsing the casino's stance, saying there has been 'fraud' in some cases, although definitely not in all, as this email makes it quite clear, they just decided to steal your winnings because even though you followed the rules they just don't really like people winning, and prefer to steal your money. However, surely he won't agree that they can just confiscate your winnings when you win, given that the casino chooses who they send them to, makes up the rules, and solicits the deposits with not just one, but often as many as *three* emails urging the player to take advantage of the bonus.

    E.g., I got an email today from them:

    But if I won, they might go back and look at my play and decide that I hadn't lost enough or something, *even though they are begging me to deposit and play with them*, and claiming I'm one of their greatest players.

    Is this acceptable?

    Of course, there might be something else going on here, but my reading of this email is that they are just taking winnings from players for no other reason then they wanted to steal your money.
     
  6. Aug 31, 2006
  7. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    And look at these words: "so as an act of goodwill your original
    deposits have been refunded". Can you imagine somebody stealing 350 pounds from you and then giving back 100 pounds and saying: as an act of goodwill i return you this money!

    I suppose the original poster is somewhat lucky considering the fact that in my case the casino didn't give me my deposit back (and i didn't even have a time to make one bet before they locked my account on the "wrong currency" pretext).
    It looks like this group of casinos invented a new system for dealing with the players online. They offer bonuses and then-

    a) Player loses the bonus and his deposit
    b) Player wins and then his winnings confiscated
    c) Player deposits and his account is locked before he starts to play and deposits confiscated

    There is no chance to win here, only lose ,lose, lose...Reputable casino? Is it what they call reputable casino these days?
     
  8. Aug 31, 2006
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am baffled. If there are acts of goodwill from the casino, eg ND bonuses, why cant the player take advantage of them and win money. If it's related to match bonuses, just tell the player that he wont be getting any more of these but before this is conveyed to him, all winnings and deposits must remain intact and cashable. No matter what is happening, this group cannot use the 'fraud' excuse and apply it to everybody. I pity the casino rep here ie Vegas VIP Lounge who has to deal with an increasingly agitated crowd but with such inept CS at home, they must clean up their act in-house before confidence on them returns.
     
  10. Aug 31, 2006
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I agree, assuming the initiating post here is truthful and tells the full story this would appear to be a flagrant breach of trust on the part of the casino/poker room.

    By now the management should know that simply returning a deposit when you have locked an account is not good enough - all monies owed to the player ito of the promo T&Cs must be paid and then lock him or her out by virtue of right of future admission.

    Unless there is something here that we are not being told but has influenced the casino management's decision, I believe the casino owes this player more than merely his deposit.
     
  12. Aug 31, 2006
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I agree. Timtim, please PAB and I'll get a response from the casino to see what's up.
     
  14. Aug 31, 2006
  15. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Request for Account Details

    Dear TimTim

    Could you please private message me your account details so I can look into your case.
     
  16. Aug 31, 2006
  17. mamgamb

    mamgamb Banned User - multiple forum accounts - violation

    Occupation:
    Retired
    Location:
    England
    money gone, i assume. i actually cashed out a no deposit bonus and a similar reload to posted and deposits back was my only option.
     
  18. Sep 5, 2006
  19. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    the bitch has been pitched!
     
  20. Sep 5, 2006
  21. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    What did the rep on board here have to say?
     
  22. Sep 7, 2006
  23. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    still waiting to hear from brian.....
    dont have much confidence in the rep... suprisingly :p
     
  24. Sep 12, 2006
  25. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    still waiting to hear from brian
     
  26. Sep 12, 2006
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm waiting for word from the casino.
     
  28. Sep 22, 2006
  29. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    any news??
     
  30. Oct 17, 2006
  31. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    still no reply. casinomeister???
     
  32. Nov 25, 2006
  33. timtim

    timtim Dormant account

    Occupation:
    between jobs
    Location:
    england
    i guess my money has gone then.... :(

    ps> great avatar winbig lol
     
  34. Nov 25, 2006
  35. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    You must register/login in order to see the link.
     
  36. Nov 25, 2006
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've resent the complaint.

    I wouldn't get your hopes up since this casino group clamped down on several groups of bonus "Abusers" and fraudsters back in August. I'm guessing they pegged you as one of them.

    Some of the players (some of whom were posting in the forum) were committing fraud, but others such as yourself (I'm assuming here) were probably nailed for "abusing" their bonuses = hospitality.

    Hopefully I'll get a reply this time. Your complaint was sent to them on the 12th of September. My POC never got back to me on this.
     
  38. Nov 25, 2006
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    How Rude.


    How rude of this casino to think that this entitles them to treat a player as though they are something the cat dragged in! Worse, they even choose to ignore Bryan (or they are spectacularly incompetent at dealing with player issues).
    eCogra is probably the only way forward, but this type of behaviour seems increasingly common, even with reputable casinos.
    If they are NOT indicating fraud, they should pay the last withdrawal, and mark the player's account not to receive further bonuses.

    I have uninstalled all casinos from this group now, although I never had an issue with withdrawing and getting paid, there is too much "smoke" here, and I don't fancy ending up in the fire!
     

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