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Question Vegas Berry Casino

Discussion in 'Online Casinos' started by thebigs, Oct 28, 2014.

    Oct 28, 2014
  1. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    A wee question for anyone who has used this casino ?
    Any problems with them.

    I deposited there way back in April and had an e-mail offering free spins on the new South Park slot and deposit bonus.
    I thought i would try them again with a small deposit.Played the wr and ended up winning a few hundred euro.
    Anyway all docs were verified but never heard from them regarding the withdrawal.When i went to live chat all they would tell me was contact the cashier via e-mail.It seemed to be the same person on live chat all the time aswell.
    Anyway i received an e-mail from the cashier today telling me the following.

    Thank you for playing in VegasBerry Casino.

    We would like to inform you that due to technical reasons the
    transferring of the funds to your credit card wasn't successful. It will
    not be possible to transfer the winnings to the credit card in its
    entirety until further notice. Since we want to process your withdrawal
    request in a timely manner we recommend using a faster and more
    convenient way of transferring money. Would you agree to receiving a
    part of the funds via Skrill or Neteller?

    If so, please send us your Skrill or Neteller account information or
    please visit You must register/login in order to see the link. or You must register/login in order to see the link. in order to register an
    account.

    Please accept our apologies for the inconvenience. Shall you have any
    questions or concerns do not hesitate to contact us.

    Best regards,
    VegasBerry Casino
    Finance Department


    I do not use Skrill or neteller but have registered at Skrill but have no experience with them so not sure how it works really.
    I am concerened though about the casino.I may be wrong and they are 100 percent but just wanted to hear any players there experiences.
     
  2. Oct 28, 2014
  3. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    i dont think you have to worry about anything

    sometimes things like this can popup ....

    once i won a nice amount in redrabbit casino they said they have some issues with eco card my deposited method
    and asked me tif its ok to pay to my neteller i wanted it in eco so i waited around a week or so

    im not familiar with this casino though
     
    1 person likes this.
  4. Oct 28, 2014
  5. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    Decided to open a skrill so did so and sent details to the casino and within 20 mins money was there so happy days.
     
  6. Jan 9, 2015
  7. JimSalabim

    JimSalabim Dormant account

    Occupation:
    IT project manager
    Location:
    Finland
    Slow withdrawal to Skrill

    Have anyone received money from this casino lately?

    Seems like they are still in the middle of the payment platform switch or something as my withdrawals to Skrill has now been pending for the past 2 and half weeks. (As seen on the other topic about month ago: http://www.casinomeister.com/forums/showthread.php?t=64922)

    I know that there were the holiday season and thats why I have been patiently waiting for the withdrawals to go through. I made my withdrawals on December 23rd and then they requested documents and the documents were verified/accepted on December 29th.

    Since then their chat support has told me that I should get my money on the "next day" and on the last Friday that promise was changed to "next week". There has been so many business days and promises since the 29th that I thought that this should be shared to other players as well.

    Yesterday I finally got a response from their cashier-department and the "Head of Finance Department" told me that those withdrawals has taken so long "due to certain technical changes in our Skrill integration". Addition to that he also offered me a extra bonus should I cancel my withdrawals (10% for every EUR 1000 I cancel). He expected that the Skrill payments will not be ready sooner than the next week. (but no promise when would my withdrawals be handled)

    I will update this post once(/if) the withdrawals can be seen on my Skrill account.
     
  8. Jan 12, 2015
  9. JimSalabim

    JimSalabim Dormant account

    Occupation:
    IT project manager
    Location:
    Finland
    Couldn't edit the post so replying to this.

    No progress. No answers from cashier since the last Thursday and now their 24/7 chat has also gone from the site.

    I might not play again on this casino.
     
    1 person likes this.
  10. Jan 12, 2015
  11. JimSalabim

    JimSalabim Dormant account

    Occupation:
    IT project manager
    Location:
    Finland
    Update 2: After some discussions on the chat they processed the withdrawals about 5 minutes ago and the money has already transferred to my Skrill.
     
    1 person likes this.

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