don´t play with vegasberry casino

schnuggi

Banned User : PAB fraud
PABnoaccred
PABnononaccred
Joined
Jan 27, 2009
Location
Salzburg
Don´t play there - I did win over €5000,00 and after my account verification(also did send a picture of my passport in my hand....they demanded it !!!!) and withdrawal request nothing happened. After 7 days i got answer from their finance departement:
Dear Mr .........,

thank you for your email and for playing in VegasBerry Casino.

We would like to apologize for the delay in paying you the winnings.
According to the rule at the time of your withdrawal request you were to
be paid in two working days after your last sent document. However,
recently we have been experiencing some difficulties concerning our
payments that we are at the moment trying to resolve. We are sending you
this letter primarily to let you know that you will be paid as soon as
possible, but unfortunately we are unable to give you the exact date.
You will be notified about further updates regarding this matter
immediately when they are available.
.....so stay away from this casino group..........
 

MariaThomson

Dormant account
Joined
Dec 10, 2014
Location
Malta
VegasBerry Representative

Dear player and users of this forum,

We have received a notification that a message regarding VegasBerry has been posted on CasinoMeister. We reviewed player Schnuggi's message and further investigated his playing on our casino and the outcome of the complaint.

It is true that the player had a withdrawal request, which was confirmed and according to VegasBerry procedure, the account was verified with documents. Unfortunately, we were experiencing some issues with our service payment provider once we switched to a new platform, which is why the payments were delayed for some time. We have informed all players of this at the time, however this has since been resolved.

Player Schnuggi proceeded to cancel his withdrawal and play it until his balance was cleared before we could proceed with the withdrawal. We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared.

Kindest regards,
Maria Thompson / VegasBerry Casino Representative
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
@MariaThomson

Are you having a laugh?

we were experiencing some issues with our service payment provider once we switched to a new platform

"We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared"

I think you will find if you was not experiencing issues with payment than the player would of had no need to spend it, Is it me or payment processors only get in errors when trying to withdraw and not when depositing?

Also can you confirm your partners are Jackpot Knights Casino, and Fenix Casino.
 

cncas123

Non-Gambler
PABnonaccred
Joined
Jan 4, 2015
Location
Belfast
Dont play at Hippodrome Either

I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.

Part of the betway group, Had lots of calls of them when signed up so decided not to bother to play there
 

cncas123

Non-Gambler
PABnonaccred
Joined
Jan 4, 2015
Location
Belfast
Part of the betway group, Had lots of calls of them when signed up so decided not to bother to play there
You made the right decision, I wish I had made that decision before I got in to deep, and it has put me right off online gambling.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
You made the right decision, I wish I had made that decision before I got in to deep, and it has put me right off online gambling.

Do not let some dodgy rip off outfits put you off, Check out the accredited section Link Outdated / Removed Your find some decent sites,

Still, Always do a search as you be surprised what you can find out in a few minutes, Just type in the casino name on here at the top right, You soon come to see what casinos look after you after being on here for a few weeks :)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.

Sounds crappy and a combination of lack of willpower being exacerbated by their tardiness in paying out. Maybe elaborate here to see if they've actually done anything wrong?
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I had a yummy bowl of Vegasberry cereal this morning! Sugar dipped marshmallows shaped like Elvis and little slot machines.... ;)
 

doekoen

Dormant Account
Joined
Dec 7, 2014
Location
s.e.asia
Do not let some dodgy rip off outfits put you off, Check out the accredited section Link Outdated / Removed Your find some decent sites,

Still, Always do a search as you be surprised what you can find out in a few minutes, Just type in the casino name on here at the top right, You soon come to see what casinos look after you after being on here for a few weeks :)

Not Jackpotcity,you might have the same problem
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
that's quite a hefty sum tho - 5K, even if it was reversed OP should have stopped wagering at some point, unfortunate that point turned out to be 0.

If you decide to gamble away the winnings or reverse cashout....... because the casino is finding excuses to pay out, then you've actually let the casino win already. For any withdrawal (especially 5K :)) I'd put up a fight as long as it takes to get a clear answer one way or another.

There's no point in trying to run up the 5K to 25K, cos if they aren't paying 5K they won't pay 25K either..... just my view
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
that's quite a hefty sum tho - 5K, even if it was reversed OP should have stopped wagering at some point, unfortunate that point turned out to be 0.

If you decide to gamble away the winnings or reverse cashout....... because the casino is finding excuses to pay out, then you've actually let the casino win already. For any withdrawal (especially 5K :)) I'd put up a fight as long as it takes to get a clear answer one way or another.

There's no point in trying to run up the 5K to 25K, cos if they aren't paying 5K they won't pay 25K either..... just my view

exactly he should have just kept the balance there and play wlse where

at least the casino didn't say they not ping to pay may be they have that error in genuine


remembering my welcome bonus at "redrabbitcasino" i had a bet X3000 win in the end made a withdrwal of 3k

i wanted to withdraw it to ecocard but they said they have some Error i kept the balance there ...

after 7 days its not resolved but they offered to pay to my neteller ,,,,,

but i wanted it in ecocard and it tooka round 20 days and i never reversed it

in teh end the casino also gave me 100 usd amazon voucher for all the trouble
 

matski73

Dormant account
Joined
Jan 8, 2015
Location
Finland
My withdrawal request was created 31.12 in vegasberry and same delay tactics what here has been.
I have made clear that i aint gonna cancel my withdraw. This is so stupid to wait, do they have problems with money...Arent we all;)

I had bonus offer to my email yesterday and there was rule, that everybody with waiting withdraw cant take part of it. I wonder if the idea of a little bit to tighten the screws and take money back to them or players to cancel withdraws.

This first this kind of situation for me and couple years played, and now takes to my nerves...annoyed little bit.

a few beers in the evening and calms down:) i hope.
 

cncas123

Non-Gambler
PABnonaccred
Joined
Jan 4, 2015
Location
Belfast
Hippodrome washing their hands

Sounds crappy and a combination of lack of willpower being exacerbated by their tardiness in paying out. Maybe elaborate here to see if they've actually done anything wrong?

Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
Please, please, everybody, once you decide to cash-out, Don't Reverse A Dime of it! By reversing your withdrawal you are encouraging these casinos to find new ways to delay payouts and even if you win a little more your wait time counter will start over again when you hit the withdraw button.
 

doekoen

Dormant Account
Joined
Dec 7, 2014
Location
s.e.asia
Please, please, everybody, once you decide to cash-out, Don't Reverse A Dime of it! By reversing your withdrawal you are encouraging these casinos to find new ways to delay payouts and even if you win a little more your wait time counter will start over again when you hit the withdraw button.

GOOD ADVICE.But I could not stand the temptation,bad discipline.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck
Sorry, but it WAS your fault. You even admit it by saying you were "stupid".
If you don't have the will-power to wait a few days to sort out a withdrawal of over 6 grand, I think you should find a new hobby.
(Unless you're a millionaire or something - then you should look at all the great casinos on my website :p)

KK
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck

When you asked for a DL of £100 a week you should have done this via CS on chat and they would (should) have set that immediately. If they hadn't, their foul as this is not following RG ethics. It can be done instantly. If they told you it was processed, in the banking portal the status should have read either 'work in progress' (therefore non-reversible) or 'complete' or similar.
You found it wasn't complete therefore reversible, so CS had mis-informed you. The following events I'm afraid were down to you. I'm not going to bang on about what you should've done as you know this already better than anyone.

I have to say that your posts have shown an inherent weakness where gaming is concerned, you were so unsure of your self-control that you tried to exclude temporarily while this w/d was processed because you obviously didn't trust yourself. I can only advise that if you choose to gamble in future, make sure it's at sites with no pending and there are quite a few.
 

cncas123

Non-Gambler
PABnonaccred
Joined
Jan 4, 2015
Location
Belfast
Yes I no I shouldn't have thrown it away but I think that they should have adhered to their responsible gambling policy and not let me reopen account during cool off period
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Player Schnuggi proceeded to cancel his withdrawal and play it until his balance was cleared before we could proceed with the withdrawal. We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared.

Kindest regards,
Maria Thompson / VegasBerry Casino Representative

Hi Maria,

Apologies for picking you up on this, but I have to ask - did the OP give you permission to reveal this personal information about his play?

Mark
 

fun4all

Senior Member
Joined
Jul 29, 2014
Location
.
MariaThomson/VegasBerryCasino in this thread

tumblr_m4sxguks4o1r3gb3zo1_400.gif
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
So to get to some sort of conclusion:
Has anybody been payed by them in a decent time frame without being bullied with delaying-tactics?

And has vegasberry really something to do with hippodrome/betway (which where part of on of CM latest webcasts -> blacklist). According ot ThePogg they are not. Iam a bit confused here :confused:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
So to get to some sort of conclusion:
Has anybody been payed by them in a decent time frame without being bullied with delaying-tactics?

And has vegasberry really something to do with hippodrome/betway (which where part of on of CM latest webcasts -> blacklist). According ot ThePogg they are not. Iam a bit confused here :confused:

Unsure if they are related to the betway group, I think some person just added the casino to the thread, I do no that, VegasBerry, FenixCasino, Jackpot Knights Casino are together
 

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