don´t play with vegasberry casino

[schnuggi]

Don´t play there - I did win over €5000,00 and after my account verification(also did send a picture of my passport in my hand....they demanded it !!!!) and withdrawal request nothing happened. After 7 days i got answer from their finance departement:
Dear Mr .........,

thank you for your email and for playing in VegasBerry Casino.

We would like to apologize for the delay in paying you the winnings.
According to the rule at the time of your withdrawal request you were to
be paid in two working days after your last sent document. However,
recently we have been experiencing some difficulties concerning our
payments that we are at the moment trying to resolve. We are sending you
this letter primarily to let you know that you will be paid as soon as
possible, but unfortunately we are unable to give you the exact date.
You will be notified about further updates regarding this matter
immediately when they are available.
.....so stay away from this casino group..........

 

[MariaThomson]

VegasBerry Representative

Dear player and users of this forum,

We have received a notification that a message regarding VegasBerry has been posted on CasinoMeister. We reviewed player Schnuggi's message and further investigated his playing on our casino and the outcome of the complaint.

It is true that the player had a withdrawal request, which was confirmed and according to VegasBerry procedure, the account was verified with documents. Unfortunately, we were experiencing some issues with our service payment provider once we switched to a new platform, which is why the payments were delayed for some time. We have informed all players of this at the time, however this has since been resolved.

Player Schnuggi proceeded to cancel his withdrawal and play it until his balance was cleared before we could proceed with the withdrawal. We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared.

Kindest regards,
Maria Thompson / VegasBerry Casino Representative

 

[spintee]

@MariaThomson

Are you having a laugh?

we were experiencing some issues with our service payment provider once we switched to a new platform

"We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared"

I think you will find if you was not experiencing issues with payment than the player would of had no need to spend it, Is it me or payment processors only get in errors when trying to withdraw and not when depositing?

Also can you confirm your partners are Jackpot Knights Casino, and Fenix Casino.

 

[cncas123]

Dont play at Hippodrome Either

I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.

 

[spintee]

I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.

Part of the betway group, Had lots of calls of them when signed up so decided not to bother to play there

 

[cncas123]

Part of the betway group, Had lots of calls of them when signed up so decided not to bother to play there

You made the right decision, I wish I had made that decision before I got in to deep, and it has put me right off online gambling.

 

[spintee]

You made the right decision, I wish I had made that decision before I got in to deep, and it has put me right off online gambling.

Do not let some dodgy rip off outfits put you off, Check out the accredited section Link Outdated / Removed Your find some decent sites,

Still, Always do a search as you be surprised what you can find out in a few minutes, Just type in the casino name on here at the top right, You soon come to see what casinos look after you after being on here for a few weeks

 

[dunover]

I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.

Sounds crappy and a combination of lack of willpower being exacerbated by their tardiness in paying out. Maybe elaborate here to see if they've actually done anything wrong?

 

[chayton]

I had a yummy bowl of Vegasberry cereal this morning! Sugar dipped marshmallows shaped like Elvis and little slot machines....

 

[doekoen]

Do not let some dodgy rip off outfits put you off, Check out the accredited section Link Outdated / Removed Your find some decent sites,

Still, Always do a search as you be surprised what you can find out in a few minutes, Just type in the casino name on here at the top right, You soon come to see what casinos look after you after being on here for a few weeks

Not Jackpotcity,you might have the same problem

 

[rshkrn]

that's quite a hefty sum tho - 5K, even if it was reversed OP should have stopped wagering at some point, unfortunate that point turned out to be 0.

If you decide to gamble away the winnings or reverse cashout....... because the casino is finding excuses to pay out, then you've actually let the casino win already. For any withdrawal (especially 5K ) I'd put up a fight as long as it takes to get a clear answer one way or another.

There's no point in trying to run up the 5K to 25K, cos if they aren't paying 5K they won't pay 25K either..... just my view

 

[muziq]

that's quite a hefty sum tho - 5K, even if it was reversed OP should have stopped wagering at some point, unfortunate that point turned out to be 0.

If you decide to gamble away the winnings or reverse cashout....... because the casino is finding excuses to pay out, then you've actually let the casino win already. For any withdrawal (especially 5K ) I'd put up a fight as long as it takes to get a clear answer one way or another.

There's no point in trying to run up the 5K to 25K, cos if they aren't paying 5K they won't pay 25K either..... just my view

exactly he should have just kept the balance there and play wlse where

at least the casino didn't say they not ping to pay may be they have that error in genuine


remembering my welcome bonus at "redrabbitcasino" i had a bet X3000 win in the end made a withdrwal of 3k

i wanted to withdraw it to ecocard but they said they have some Error i kept the balance there ...

after 7 days its not resolved but they offered to pay to my neteller ,,,,,

but i wanted it in ecocard and it tooka round 20 days and i never reversed it

in teh end the casino also gave me 100 usd amazon voucher for all the trouble

 

[matski73]

My withdrawal request was created 31.12 in vegasberry and same delay tactics what here has been.
I have made clear that i aint gonna cancel my withdraw. This is so stupid to wait, do they have problems with money...Arent we all

I had bonus offer to my email yesterday and there was rule, that everybody with waiting withdraw cant take part of it. I wonder if the idea of a little bit to tighten the screws and take money back to them or players to cancel withdraws.

This first this kind of situation for me and couple years played, and now takes to my nerves...annoyed little bit.

a few beers in the evening and calms down i hope.

 

[cncas123]

Hippodrome washing their hands

Sounds crappy and a combination of lack of willpower being exacerbated by their tardiness in paying out. Maybe elaborate here to see if they've actually done anything wrong?

Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck

 

[cncas123]

Auto spell

Not sons losses some losses

 

[bigjohn]

Please, please, everybody, once you decide to cash-out, Don't Reverse A Dime of it! By reversing your withdrawal you are encouraging these casinos to find new ways to delay payouts and even if you win a little more your wait time counter will start over again when you hit the withdraw button.

 

[doekoen]

Please, please, everybody, once you decide to cash-out, Don't Reverse A Dime of it! By reversing your withdrawal you are encouraging these casinos to find new ways to delay payouts and even if you win a little more your wait time counter will start over again when you hit the withdraw button.

GOOD ADVICE.But I could not stand the temptation,bad discipline.

 

[KasinoKing]

Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck

Sorry, but it WAS your fault. You even admit it by saying you were "stupid".
If you don't have the will-power to wait a few days to sort out a withdrawal of over 6 grand, I think you should find a new hobby.
(Unless you're a millionaire or something - then you should look at all the great casinos on my website )

KK

 

[dunover]

Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck

When you asked for a DL of £100 a week you should have done this via CS on chat and they would (should) have set that immediately. If they hadn't, their foul as this is not following RG ethics. It can be done instantly. If they told you it was processed, in the banking portal the status should have read either 'work in progress' (therefore non-reversible) or 'complete' or similar.
You found it wasn't complete therefore reversible, so CS had mis-informed you. The following events I'm afraid were down to you. I'm not going to bang on about what you should've done as you know this already better than anyone.

I have to say that your posts have shown an inherent weakness where gaming is concerned, you were so unsure of your self-control that you tried to exclude temporarily while this w/d was processed because you obviously didn't trust yourself. I can only advise that if you choose to gamble in future, make sure it's at sites with no pending and there are quite a few.

 

[cncas123]

Yes I no I shouldn't have thrown it away but I think that they should have adhered to their responsible gambling policy and not let me reopen account during cool off period

 

[Mark_32Red (retired acct)]

Player Schnuggi proceeded to cancel his withdrawal and play it until his balance was cleared before we could proceed with the withdrawal. We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared.

Kindest regards,
Maria Thompson / VegasBerry Casino Representative

Hi Maria,

Apologies for picking you up on this, but I have to ask - did the OP give you permission to reveal this personal information about his play?

Mark

 

[fun4all]

MariaThomson/VegasBerryCasino in this thread

 

[spintee]

MariaThomson/VegasBerryCasino in this thread

HeHeHeHe Ouch

 

[hedgehok]

So to get to some sort of conclusion:
Has anybody been payed by them in a decent time frame without being bullied with delaying-tactics?

And has vegasberry really something to do with hippodrome/betway (which where part of on of CM latest webcasts -> blacklist). According ot ThePogg they are not. Iam a bit confused here

 

[spintee]

So to get to some sort of conclusion:
Has anybody been payed by them in a decent time frame without being bullied with delaying-tactics?

And has vegasberry really something to do with hippodrome/betway (which where part of on of CM latest webcasts -> blacklist). According ot ThePogg they are not. Iam a bit confused here

Unsure if they are related to the betway group, I think some person just added the casino to the thread, I do no that, VegasBerry, FenixCasino, Jackpot Knights Casino are together

 

[randomiam]

had a quick look for you

vegas berry is owned by MYEG BV these sites are also owned by the same company

fenix casino
amber casino
hello casino
jackpot nights

 

[matski73]

This is coming funny to get my moneys, i am enjoying this s..t

And i opened Neteller account for this and nothing happened. I have feeling that i am some idiot that you can tell stories. I hope they come and read
to me these stories in my bed, i would sleep immediately


7.1 email offer
Dear Mr ,

thank you for playing in VegasBerry Casino.

Please accept our apologies for your withdrawal time taking longer than stated in our Terms and Conditions. Due to certain technical changes in our Skrill integration, we have been experiencing some difficulties with transfers. We expect the situation to be settled in the following week.

For this reason we offer you the possibility to receive the money earlier via Neteller. If you accept this offer, please provide us with your Neteller account information so we can transfer the funds. In case you do not own an account please see the following link www.neteller.com in order to create one.

Thank you for your patience and understanding. If you have further concerns, do not hesitate to contact us.

Sincerely,
VegasBerry Casino
Finance Department

just a moment ago this email:

Dear Mr ,

thank you for playing in VegasBerry Casino.

I am writing to offer some insight regarding your withdrawal. Please
accept our apologies for your withdrawal time taking longer than stated
in our Terms and Conditions. Due to certain technical changes in our
Skrill integration, we expect the payment to be ready not sooner than at
the end of the month.

For this reason we offer you the possibility to receive the money
immediately via Wire Transfer. If you accept this offer, please provide
us with your bank account information so we can transfer the funds.

Please let me know of your decision in a reply to this email.

 

[spintee]

Did you email them you netteler details? Maybe some person that has not got a clue whats going on seen got the email, Whats live help saying?

This is coming funny to get my moneys, i am enjoying this s..t

And i opened Neteller account for this and nothing happened. I have feeling that i am some idiot that you can tell stories. I hope they come and read
to me these stories in my bed, i would sleep immediately


7.1 email offer
Dear Mr ,

thank you for playing in VegasBerry Casino.

Please accept our apologies for your withdrawal time taking longer than stated in our Terms and Conditions. Due to certain technical changes in our Skrill integration, we have been experiencing some difficulties with transfers. We expect the situation to be settled in the following week.

For this reason we offer you the possibility to receive the money earlier via Neteller. If you accept this offer, please provide us with your Neteller account information so we can transfer the funds. In case you do not own an account please see the following link www.neteller.com in order to create one.

Thank you for your patience and understanding. If you have further concerns, do not hesitate to contact us.

Sincerely,
VegasBerry Casino
Finance Department

just a moment ago this email:

Dear Mr ,

thank you for playing in VegasBerry Casino.

I am writing to offer some insight regarding your withdrawal. Please
accept our apologies for your withdrawal time taking longer than stated
in our Terms and Conditions. Due to certain technical changes in our
Skrill integration, we expect the payment to be ready not sooner than at
the end of the month.

For this reason we offer you the possibility to receive the money
immediately via Wire Transfer. If you accept this offer, please provide
us with your bank account information so we can transfer the funds.

Please let me know of your decision in a reply to this email.

 

[matski73]

Did you email them you netteler details? Maybe some person that has not got a clue whats going on seen got the email, Whats live help saying?

Yes i did right away. And i have send bank information right away. I do everything immediately, dont know what he ment word immediately. I asked that too.

 

[doekoen]

This is coming funny to get my moneys, i am enjoying this s..t

And i opened Neteller account for this and nothing happened. I have feeling that i am some idiot that you can tell stories. I hope they come and read
to me these stories in my bed, i would sleep immediately


7.1 email offer
Dear Mr ,

thank you for playing in VegasBerry Casino.

Please accept our apologies for your withdrawal time taking longer than stated in our Terms and Conditions. Due to certain technical changes in our Skrill integration, we have been experiencing some difficulties with transfers. We expect the situation to be settled in the following week.

For this reason we offer you the possibility to receive the money earlier via Neteller. If you accept this offer, please provide us with your Neteller account information so we can transfer the funds. In case you do not own an account please see the following link www.neteller.com in order to create one.

Thank you for your patience and understanding. If you have further concerns, do not hesitate to contact us.

Sincerely,
VegasBerry Casino
Finance Department

just a moment ago this email:

Dear Mr ,

thank you for playing in VegasBerry Casino.

I am writing to offer some insight regarding your withdrawal. Please
accept our apologies for your withdrawal time taking longer than stated
in our Terms and Conditions. Due to certain technical changes in our
Skrill integration, we expect the payment to be ready not sooner than at
the end of the month.

For this reason we offer you the possibility to receive the money
immediately via Wire Transfer. If you accept this offer, please provide
us with your bank account information so we can transfer the funds.

Please let me know of your decision in a reply to this email.

Don't be surprised,even an accredited Jackpotcity did a similar thing.
I think that trick is becoming a mode for some bad casinos to delay or never pay the player.

 

[PaaskeDenmark]

Hi Maria,

Apologies for picking you up on this, but I have to ask - did the OP give you permission to reveal this personal information about his play?

Mark

There are only a couple of great Rep's for Casinos out there which provide world class service and never would make mistakes like that. And yes you are one of them Mark. Wish every Casino had someone like you then everything would be better :notworthy

 

[matski73]

Hi,

i had my money from vegasberry(yesterday), it take over 2 weeks and about 20 emails. But i play little deposits these new casinos, because i have
won better than old casinos that i play. Now i am taking a long pause these new casinos. No energy to fight these moneys what are mine.
It is saturday and sauna and beer, hopefully wife is in good mood

 

[SpinUk]

I've got to be honest here, I am quite surprised at the emails about player experience at Vegas Berry. Maybe I have just been lucky, but I have no problem being paid within 2-3 working days as promised. The support are very friendly and quick and they have a good selection of games.

They have also just had a remarkably good promotion:

----------------------------------------------------------------------------------------
Today‘s Challenge: Deposit 50€£$ and claim 40 FS on StarBurst.

Thursday
Deposit 25€£$ and claim 80 FS on StarBurst

Friday
Deposit 25€£$ and claim 160 FS on StarBurst

Saturday
Deposit 25€£$ and claim 320 FS on StarBurst

Sunday
Complete the challenge and receive your SURPRISE GIFT
-----------------------------------------------------------------------

Like GUTS, all free spins have NO wagering on them

The "free gift" was a 50 euro chip with only 1x wagering! Which is something I don't see at many casinos with so called free bonuses.

So credit where credit is due, this is the best promotion I have seen for a few months, and if they can iron out their payment times for some players, I can see them doing very well.

 

[aceking123]

I've got to be honest here, I am quite surprised at the emails about player experience at Vegas Berry. Maybe I have just been lucky, but I have no problem being paid within 2-3 working days as promised. The support are very friendly and quick and they have a good selection of games.

They have also just had a remarkably good promotion:

----------------------------------------------------------------------------------------
Today‘s Challenge: Deposit 50€£$ and claim 40 FS on StarBurst.

Thursday
Deposit 25€£$ and claim 80 FS on StarBurst

Friday
Deposit 25€£$ and claim 160 FS on StarBurst

Saturday
Deposit 25€£$ and claim 320 FS on StarBurst

Sunday
Complete the challenge and receive your SURPRISE GIFT
-----------------------------------------------------------------------

Like GUTS, all free spins have NO wagering on them

The "free gift" was a 50 euro chip with only 1x wagering! Which is something I don't see at many casinos with so called free bonuses.

So credit where credit is due, this is the best promotion I have seen for a few months, and if they can iron out their payment times for some players, I can see them doing very well.

that sounds like a very good promo pity about the game , but at least it seems a good thought out promo plenty going on there , i've read the thread since the start where payments were messed up , if they can show this was a one off , then they should get a few more players )

 

[MariaThomson]

Dear player and users of this forum,

First of all please allow me to apologize to Mr. scnuggi if too much private information was revealed, however I feel that the information provided was crucial for understanding VegasBerry Finance Department's further actions. I fully understand how this information could be considered discourteous towards the player, however, I am striving for transparency of this case and the actions of VegasBerry.

VegasBerry is an independent operator working under Flavidus Limited and owned by Myeg B.V.. Several other casinos mentioned on this forum have the same license, but this is where the similarities end as we are a standalone operation.

In regards to the payments - granted, there was a slight hiccup with the service payment provider when we switched to a new platform, but our operation has been running smoothly ever since. We have constant and lucrative promotions to keep our players happy, ensuring that their winnings are paid out regularly. Of course, the nature of the business is that there are winnings and there are losses, which might result in ill will toward the casino. Because of this, apart from standard promotions, we are happy to issue players good will no-deposit bonuses and free spins to console them or maybe boost their chances, especially if they haven't been so lucky in the past. We are also willing to talk to each player individually and come to an amicable agreement. Our support is live and working 24/7 and you can also contact me personally via a private message on this forum - it is my sole duty to ensure customer satisfaction and I will make sure that all matters will be resolved as soon as possible.


Best wishes,
Maria Thompson / VegasBerry Casino Representative