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don´t play with vegasberry casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by schnuggi, Dec 1, 2014.

    Dec 1, 2014
  1. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    Don´t play there - I did win over €5000,00 and after my account verification(also did send a picture of my passport in my hand....they demanded it !!!!) and withdrawal request nothing happened. After 7 days i got answer from their finance departement:
    Dear Mr .........,

    thank you for your email and for playing in VegasBerry Casino.

    We would like to apologize for the delay in paying you the winnings.
    According to the rule at the time of your withdrawal request you were to
    be paid in two working days after your last sent document. However,
    recently we have been experiencing some difficulties concerning our
    payments that we are at the moment trying to resolve. We are sending you
    this letter primarily to let you know that you will be paid as soon as
    possible, but unfortunately we are unable to give you the exact date.
    You will be notified about further updates regarding this matter
    immediately when they are available.
    .....so stay away from this casino group..........
     
  2. Dec 18, 2014
  3. MariaThomson

    MariaThomson I-Gaming Industry Representative

    Occupation:
    VegasBerry VIP Manager
    Location:
    Malta
    VegasBerry Representative

    Dear player and users of this forum,

    We have received a notification that a message regarding VegasBerry has been posted on CasinoMeister. We reviewed player Schnuggi's message and further investigated his playing on our casino and the outcome of the complaint.

    It is true that the player had a withdrawal request, which was confirmed and according to VegasBerry procedure, the account was verified with documents. Unfortunately, we were experiencing some issues with our service payment provider once we switched to a new platform, which is why the payments were delayed for some time. We have informed all players of this at the time, however this has since been resolved.

    Player Schnuggi proceeded to cancel his withdrawal and play it until his balance was cleared before we could proceed with the withdrawal. We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared.

    Kindest regards,
    Maria Thompson / VegasBerry Casino Representative
     
    1 person likes this.
  4. Jan 9, 2015
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    @MariaThomson

    Are you having a laugh?

    we were experiencing some issues with our service payment provider once we switched to a new platform

    "We understand that this is an unfortunate coincidence. The fact that the winnings were lost before they could be paid out is not due to any errors in the system or management, the player simply decided to play it until the balance was cleared"

    I think you will find if you was not experiencing issues with payment than the player would of had no need to spend it, Is it me or payment processors only get in errors when trying to withdraw and not when depositing?

    Also can you confirm your partners are Jackpot Knights Casino, and Fenix Casino.
     
  6. Jan 9, 2015
  7. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    Dont play at Hippodrome Either

    I have played at Hippodrome and lost everything because of lies by their agents and delays in withdrawals, and their management is no better as I was told that I would be offered 1000.00 refund to drop my complaint, but then this wasn't offered either. They don't respect their responsible gambling policy, they don't respect deposit limit requests, they don't respect cool off requests, all they want is the punter to lose their money, and when you lose they offer more bonuses to keep you playing on. Sorry for going on, but I feel extremely angry at the way I was treated by this casino, and I know that their mates at eCOGRA will just agree with them and my complaint will get nowhere.
     
  8. Jan 9, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Part of the betway group, Had lots of calls of them when signed up so decided not to bother to play there
     
  10. Jan 9, 2015
  11. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    You made the right decision, I wish I had made that decision before I got in to deep, and it has put me right off online gambling.
     
    1 person likes this.
  12. Jan 9, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Do not let some dodgy rip off outfits put you off, Check out the accredited section http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos Your find some decent sites,

    Still, Always do a search as you be surprised what you can find out in a few minutes, Just type in the casino name on here at the top right, You soon come to see what casinos look after you after being on here for a few weeks :)
     
  14. Jan 10, 2015
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Sounds crappy and a combination of lack of willpower being exacerbated by their tardiness in paying out. Maybe elaborate here to see if they've actually done anything wrong?
     
  16. Jan 10, 2015
  17. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I had a yummy bowl of Vegasberry cereal this morning! Sugar dipped marshmallows shaped like Elvis and little slot machines.... ;)
     
    3 people like this.
  18. Jan 10, 2015
  19. doekoen

    doekoen Newbie member

    Occupation:
    none
    Location:
    s.e.asia
    Not Jackpotcity,you might have the same problem
     
  20. Jan 10, 2015
  21. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    that's quite a hefty sum tho - 5K, even if it was reversed OP should have stopped wagering at some point, unfortunate that point turned out to be 0.

    If you decide to gamble away the winnings or reverse cashout....... because the casino is finding excuses to pay out, then you've actually let the casino win already. For any withdrawal (especially 5K :)) I'd put up a fight as long as it takes to get a clear answer one way or another.

    There's no point in trying to run up the 5K to 25K, cos if they aren't paying 5K they won't pay 25K either..... just my view
     
    9 people like this.
  22. Jan 10, 2015
  23. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    exactly he should have just kept the balance there and play wlse where

    at least the casino didn't say they not ping to pay may be they have that error in genuine


    remembering my welcome bonus at "redrabbitcasino" i had a bet X3000 win in the end made a withdrwal of 3k

    i wanted to withdraw it to ecocard but they said they have some Error i kept the balance there ...

    after 7 days its not resolved but they offered to pay to my neteller ,,,,,

    but i wanted it in ecocard and it tooka round 20 days and i never reversed it

    in teh end the casino also gave me 100 usd amazon voucher for all the trouble
     
    2 people like this.
  24. Jan 10, 2015
  25. matski73

    matski73 Dormant account

    Occupation:
    nothing now
    Location:
    Finland
    My withdrawal request was created 31.12 in vegasberry and same delay tactics what here has been.
    I have made clear that i aint gonna cancel my withdraw. This is so stupid to wait, do they have problems with money...Arent we all;)

    I had bonus offer to my email yesterday and there was rule, that everybody with waiting withdraw cant take part of it. I wonder if the idea of a little bit to tighten the screws and take money back to them or players to cancel withdraws.

    This first this kind of situation for me and couple years played, and now takes to my nerves...annoyed little bit.

    a few beers in the evening and calms down:) i hope.
     
    1 person likes this.
  26. Jan 10, 2015
  27. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    Hippodrome washing their hands

    Summary is I made deposits totalling £4k - even though I had asked for deposit limit of £100 a week - as I was chasing sons losses. Managed to get up to £6700, made withdrawal request and asked for account to be closed until withdrawal was processed. Was told on Monday it was processed and might be in my bank the next day, so asked to get my account reopened before cool off ended, but withdrawal was still pending and I was stupid enough to reverse it and lose it. So hippodrome say it's all my fault and nothing to do with them, and I got a call from a manager to say tough luck
     
    1 person likes this.
  28. Jan 10, 2015
  29. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    Auto spell

    Not sons losses some losses
     
  30. Jan 10, 2015
  31. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Please, please, everybody, once you decide to cash-out, Don't Reverse A Dime of it! By reversing your withdrawal you are encouraging these casinos to find new ways to delay payouts and even if you win a little more your wait time counter will start over again when you hit the withdraw button.
     
    6 people like this.
  32. Jan 10, 2015
  33. doekoen

    doekoen Newbie member

    Occupation:
    none
    Location:
    s.e.asia
    GOOD ADVICE.But I could not stand the temptation,bad discipline.
     
  34. Jan 10, 2015
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Sorry, but it WAS your fault. You even admit it by saying you were "stupid".
    If you don't have the will-power to wait a few days to sort out a withdrawal of over 6 grand, I think you should find a new hobby.
    (Unless you're a millionaire or something - then you should look at all the great casinos on my website :p)

    KK
     
  36. Jan 10, 2015
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    When you asked for a DL of £100 a week you should have done this via CS on chat and they would (should) have set that immediately. If they hadn't, their foul as this is not following RG ethics. It can be done instantly. If they told you it was processed, in the banking portal the status should have read either 'work in progress' (therefore non-reversible) or 'complete' or similar.
    You found it wasn't complete therefore reversible, so CS had mis-informed you. The following events I'm afraid were down to you. I'm not going to bang on about what you should've done as you know this already better than anyone.

    I have to say that your posts have shown an inherent weakness where gaming is concerned, you were so unsure of your self-control that you tried to exclude temporarily while this w/d was processed because you obviously didn't trust yourself. I can only advise that if you choose to gamble in future, make sure it's at sites with no pending and there are quite a few.
     
    2 people like this.
  38. Jan 10, 2015
  39. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    Yes I no I shouldn't have thrown it away but I think that they should have adhered to their responsible gambling policy and not let me reopen account during cool off period
     

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