urgent request rival casino

[Emmeline]

I'm giving the translator a try here, and hope my basic understanding of romanic/latin helps..

Persone qui sono gentilie e utile, solo un po' più cauti come risultato di l'esperienza del passato.
Se dici tutta la storia, non lasciare.

People here are nice and helpful just a little cautious because of past experiences. If you are telling the whole story, don't leave.
(The casino/transactions related story, that is, of course)

 

[UriahHeep]

I don't know Kiretta as a person.
I just talked to her yesterday first time and it came obvious she is in hurry to cash this money, and my FEELING is that she even does not know what a chargeback is. Or at least she didin't know it before of being accused of it two days ago.
Frankly speaking I don't know whether she really is a lawrier or not.

Now, I am trying to explain her that -even if she is right- these procedures (PAB or not PAB) need a certain time to be developed, and consequently now she has to be patient a little bit and wait for the casino's reactions to her arguments.

The fact that her Tropica's account has been unlocked in the meantime means that something is happening, and it seems that this something is positive.

As about Sloto I am 100% confident, cos I believe they are one of the best casinos ever. If nothing "bad" was done on Kiretta's account, she will cash her money very soon.

Kiretta, don't panic, stay confident.

 

[slotjunkie]

One aspect here that puzzles me, not that i`m accusing Kiretta, but, can anyone else see something not quite right here??.....

This......



Is the best antidote in the world, for this..

She said she is a lawyer, she didn't say she was a good one or a top paid one(she may be, may be not)

Just because someone is a lawyer doesn't mean they can't fall on hard times!

I say before jumping to negative judgment, take a look in the mirror!

 

[KasinoKing]

The $80k issue is different.

The player in that case did have chargebacks to another Rival casino, freely admitted it and repaid those chargebacks on the understanding that the casino would then honor any cashouts (since the slate was clean so to speak) - problem is, he played at another Rival casino who didn't see it that way and kept his winnings.

Actually that's not the story the player in that case told. He said he NEVER did any charge-backs:

So the issue with Sloto Cash - I had been playing at Sloto Cash for quite a few months prior to registering with TIV (I liked or used to like Rival Games). One day Sloto send me an email saying that they received chargebacks from a credit card I had apparently used and wanted me to contact the bank to return those chargebacks. Problem was, the credit card was not mine, there was no way I could contact a bank I did not have an account or credit card with so obviously there was some type of fraudulent activity happening with my account through someone else. Sloto Cash and I came to the resolution that my account would be frozen (I had over $5,000 in my account with them at the time) and they would allow me to play again in three months to ensure that there was no more fraudulent activity on my Sloto account. We came to an agreement which both parties agreed to.

Back to this case; I agree there are a few things which just don't sound quite right, but innocent until proved otherwise - so lets all just wait & see what Sloto say, and failing that, what Max can uncover.

KK

 

[Emmeline]

Oh you're back UriahHeep I thought you would be but wanted to reply to Kiretta anyway, just some encouragement.

 

[Seventh777]

She said she is a lawyer, she didn't say she was a good one or a top paid one(she may be, may be not)

Just because someone is a lawyer doesn't mean they can't fall on hard times!

I say before jumping to negative judgment, take a look in the mirror!

Gambling has never been a cure for hard times, it`s a cause, so someone whom has hit hard times has had their account closed for chargeback abuse, that my friend was a judgemental statement.

 

[Nifty29]

Actually that's not the story the player in that case told. He said he NEVER did any charge-backs:

Back to this case; I agree there are a few things which just don't sound quite right, but innocent until proved otherwise - so lets all just wait & see what Sloto say, and failing that, what Max can uncover.

KK

He didn't expressly state that he made Chargebacks, however he was happy for Sloto!to hang on to his $5000 (his account balance ) for 3months to make sure no more Chargebacks came through - I don't think for a minute he would have been OK with that if he wasn't guilty. I mean, would you be happy for a casino to hold on to your cash if you were falsely accused of doing chargebacks? The casino figured they would allow him back because he was a high roller and at no time did either party say it was all a mistake.

 

[UriahHeep]

To be a lawyer in Italy doesn't help that much, when talking about online gambling. Please don't forget we are NOT allowed to gamble on line, if not on the casinos / books having the italian gov't permission (AAMS).
So that, when having a concerning with some not-authorized casino, even if the player is the most important and skilled italian lawyer, he's however guilty, since he played where he shouldn't.
Would it be a different story when the player / lawyer addresses his arguments to some international court, but this is not the case with Kiretta, since her english doesn't allow this. This is why I am trying to help her.

More generally speaking:

As I wrote in an other post, italian banks are allowing us to use our credit/debit cards for online gambling, but they are also reluctant to help us when we are facing any trouble with casinos.

Actually the italian govt is getting everyday more aggressive against the on-line gambling (I mean the not-authorized one), threatening us talking about big tickets and legal consequences.

In this scenario what's worrying me is that a player's bank is first accepting a visa/mastercard payment to a casino, then canceling it since the paid casino is not listed in the AAMS ones.

I don't know whether banks can do it.
I don't know is such a circustamce would be classified as "chargeback".
I don't know if in such a case the casino would trust on player's good faith.

Anyway, it's a mess.
I am doing my transactions only thru neteller and anonimous debit cards.

 

[maxd]

FYI, I have quite a backlog of PABs -- an unusually high number of PAB submissions recently -- but given her situation I have fast-tracked kiretta70's PAB. I'll be submitting it this afternoon and sending her confirmation when I do.

 

[KasinoKing]

I have been informed by the Sloto rep that this issue has been resolved satisfactorily and that the player should now be free to withdraw all their funds.

Hopefully this is true and the OP will return to confirm...

KK

 

[rainmaker]

I have been informed by the Sloto rep that this issue has been resolved satisfactorily and that the player should now be free to withdraw all their funds.

Hopefully this is true and the OP will return to confirm...

KK

Good to hear KasinoKing. Thanks for keeping us updated. Interesting for us who followed the thread.

 

[kiretta70]

Slotocash admitted to having made a blunder ... apologized to me ... and given my money ... do it now, expect the casino Tropica

 

[Emmeline]

Slotocash admitted to having made a blunder ... apologized to me ... and given my money ... do it now, expect the casino Tropica

I'm happy to hear that Kiretta Thanks for telling

 

[Emmeline]

I have been informed by the Sloto rep that this issue has been resolved satisfactorily and that the player should now be free to withdraw all their funds.

Hopefully this is true and the OP will return to confirm...

KK

Thanks for your update as well!

 

[vinylweatherman]

Slotocash admitted to having made a blunder ... apologized to me ... and given my money ... do it now, expect the casino Tropica

Oh Dear!

That's TWICE.

If this data is so "black & white", how did they manage such a screw-up

How many OTHER players have been falsely accused of this, and NOT managed to get the record set straight.

This is a clear case of LIBEL - whoever told the casino about the chargeback has committed LIBEL. The industry needs to take this SERIOUSLY. They need to get their facts right BEFORE making such an allegation, or acting upon it. This is particularly important in cases like this given that players cannot access the data about them, nor know it's source, so therefore CANNOT have it corrected through normal channels.

This would be a matter of taking the source of this allegation to court, and apply for damages, including for "bad will" created by the initial wrongful accusation.

A few payouts for getting it wrong will make them take more care with interpreting such data in the future.

 

[kiretta70]

first I want to say thanks to Emmeline .. and those who believed as Emmeline in my honesty ... ant many thanks to uriaheep and max ... I am very angry about what happened me ... very disappointed ... accused had done nothing ... banned from all rival (now all unlocked) ... I do not know if I'll play more slotocash ... have just apologized to me even without a promotion ... this is bad policy ... I would get compensation for this behavior ...

 

[Emmeline]

first I want to say thanks to Emmeline .. and those who believed as Emmeline in my honesty ... ant many thanks to uriaheep and max ... I am very angry about what happened me ... very disappointed ... accused had done nothing ... banned from all rival (now all unlocked) ... I do not know if I'll play more slotocash ... have just apologized to me even without a promotion ... this is bad policy ... I would get compensation for this behavior ...

Yes of course you should have some compensation, and not a small one!!!
Has the issue with Tropica been resolved? (did you receive your winnings from Tropica?)
I can't find any info on that in previous posts because of ongoing PAB I presume.
If ongoing PAB just say no, nothing more

 

[rockycatt]

if these casino's are absentee owner and managed by appointed staff

could we have corruption in the ranks ?? while the owner is not aware of it ?

 

[kiretta70]

for tropica casino only deposits for now ... I can not say more

 

[vinylweatherman]

The other player DIDN'T ever receive the $80K even though the problem WAS cleared up with SlotoCash. THIS demonstrates how SERIOUS the consequences of getting such accusations wrong can be. In theory, the processor that made the allegation to SlotOCash could be sued for the consequential loss of $80K that resulted from the initial libel.

One can get damages of MILLIONS if a newspaper publishes a libel here in the UK, and it is NOT just for ACTUAL losses, but damages for loss of reputation, hurt feelings, stress, etc. To defend a charge of libel, it has to be shown to be true.

 

[Emmeline]

for tropica casino only deposits for now ... I can not say more

Ok I understand Then the best people are taking care of this now, that's good

 

[UriahHeep]

I was following this situation trying to help Kiretta with some translations.

One of the most negative aspects was that the casino was accusing Kiretta to have done a chargeback IN ONE OTHER RIVAL CASINO, but they never told her on WHICH CASINO, WHEN, and HOW MUCH.

So that she was powerless to demonstrate her innocence.

And the first consequence of this "mistake" of the casino, was that she had been locked on ALL the Rival casinos.

Consequently she couldn't even log-in to try to understand where the problem was.

This procedure of the Rival casinos to share the information about players can be very useful when they face a GUILTY player, but it gets very bad when facing a NOT GUILTY one. Something has to be changed imho.

 

[KasinoKing]

If this data is so "black & white", how did they manage such a screw-up

How many OTHER players have been falsely accused of this, and NOT managed to get the record set straight.

This is a clear case of LIBEL - whoever told the casino about the chargeback has committed LIBEL. The industry needs to take this SERIOUSLY. They need to get their facts right BEFORE making such an allegation, or acting upon it.

I have to say, that is a little bit of an over-reaction old bean!
This case only "kicked off" 4 days ago (Jan 30th). Sloto locked the account based on alleged charge-backs flagged by the central Rival anti-fraud system. They then investigated fully and found out that this was a mistake and re-instated the account.
All within 4 days? Sounds pretty quick to me.

I know it's worrying and frustrating for the few innocent players who get inadvertently caught up in this, but in the long run EVERYONE is better off if the industry as a whole can reduce the number of fraudulent players IMHO.

KK

 

[Casinomeister]

I have to say, that is a little bit of an over-reaction old bean!

LOL - you Brits crack me up with your lingo!

 

[Rebel2k5]

I was following this situation trying to help Kiretta with some translations.

One of the most negative aspects was that the casino was accusing Kiretta to have done a chargeback IN ONE OTHER RIVAL CASINO, but they never told her on WHICH CASINO, WHEN, and HOW MUCH.

So that she was powerless to demonstrate her innocence.

And the first consequence of this "mistake" of the casino, was that she had been locked on ALL the Rival casinos.

Consequently she couldn't even log-in to try to understand where the problem was.

This procedure of the Rival casinos to share the information about players can be very useful when they face a GUILTY player, but it gets very bad when facing a NOT GUILTY one. Something has to be changed imho.

Exactly why I don't play at Rival casinos. So many shady ones.