Jackpot Factory
Dormant account
- Joined
- Feb 2, 2005
- Location
- Malta
Reply from the Jackpot Factory
HI everyone,
This is David Brickman, JF Spokesperson.
Ive been following the recent banking issues and have been glued to the threads on this forum. Id like to comment to each and every one of you (Ive read all the posts), but I thought it would be a best to write a general comment and address the concerns brought up by members of this forum and explain what has been going on at the Jackpot Factory lately.
During the past week, our financial department received notification from our processor that money that was thought to be withdrawn and released to our players during the month of February, was in fact, tied up in a bank, after the bank discovered that they were dealing with online gambling funds. Now, the Jackpot Factory is not the type of casino to point fingers never was and never will be so we take fully responsibility for this mishap and sincerely apologize to all Jackpot Factory players who have had withdrawal issues.
As a member of eCommerce and Online Gaming Regulation and Assurance (eCOGRA), I want to give you our commitment that we are relentlessly working to rectify this situation and will keep working until every last player is paid their winnings. Already this morning, we have received proper confirmations that players have received their winnings, so we are confident that this issue will be fixed.
Again, on behalf of the Jackpot Factory Group and its member casinos, I sincerely apologize to all players who were affected by this incident. As mentioned above, were not pointing fingers, but I must remind you that, with the current US online gambling issues, many if not all online casinos that continue to offer online casino excitement to American players are going through growing pains as they try navigate through these uncertain times.
Finally, I want to remind you of our mantra that has made us one of the leading online casino groups: it is our resolve to learn from our mistakes and continue pressing forward to ensure that our casinos stand up to their sterling reputation. Our US based players should be aware that the processing company we work with has started working with a different bank and our withdrawal process has been running smoothly.
If you have any questions or comments, please feel free to post below or write me personally.
All the best,
David Brickman
Spokesperson
Jackpot Factory
HI everyone,
This is David Brickman, JF Spokesperson.
Ive been following the recent banking issues and have been glued to the threads on this forum. Id like to comment to each and every one of you (Ive read all the posts), but I thought it would be a best to write a general comment and address the concerns brought up by members of this forum and explain what has been going on at the Jackpot Factory lately.
During the past week, our financial department received notification from our processor that money that was thought to be withdrawn and released to our players during the month of February, was in fact, tied up in a bank, after the bank discovered that they were dealing with online gambling funds. Now, the Jackpot Factory is not the type of casino to point fingers never was and never will be so we take fully responsibility for this mishap and sincerely apologize to all Jackpot Factory players who have had withdrawal issues.
As a member of eCommerce and Online Gaming Regulation and Assurance (eCOGRA), I want to give you our commitment that we are relentlessly working to rectify this situation and will keep working until every last player is paid their winnings. Already this morning, we have received proper confirmations that players have received their winnings, so we are confident that this issue will be fixed.
Again, on behalf of the Jackpot Factory Group and its member casinos, I sincerely apologize to all players who were affected by this incident. As mentioned above, were not pointing fingers, but I must remind you that, with the current US online gambling issues, many if not all online casinos that continue to offer online casino excitement to American players are going through growing pains as they try navigate through these uncertain times.
Finally, I want to remind you of our mantra that has made us one of the leading online casino groups: it is our resolve to learn from our mistakes and continue pressing forward to ensure that our casinos stand up to their sterling reputation. Our US based players should be aware that the processing company we work with has started working with a different bank and our withdrawal process has been running smoothly.
If you have any questions or comments, please feel free to post below or write me personally.
All the best,
David Brickman
Spokesperson
Jackpot Factory