URGENT...ALL JF WITHDRAWALS ON HOLD

[recruit]

I routinely emailed Jackpot Factory today, to inquire as to the status of my $7050 withdrawal, which started out being an ACH and then changed to a "check's in the mail" type thing...Today, as per the email below, it seems that ALL Jackpot Factory withdrawals are "on hold". This is outragous, and I feel warrants this casino group being rouged...they are still sending out all kinds of deposit promos knowing full well they haven't a way to pay US players. I WOULD STRONGLY ADVISE AGAINST ANY JACKPOT FACTORY DEPOSITS UNTIL WE START GETTING PAID. IF OTHER MG CASINOS ARE PAYING (WHICH THEY ARE) JF SHOULD BE ABLE TO DO THE SAME. MAYBE IF THEY STOP GETTING PAID THEY WILL SIT UP AND TAKE NOTICE. (see email below)

Dear Tami,

Thank you for contacting The VIP Lounge about your withdrawal.

Please note that due to delay changes in US banking regulations all US transactions are now on hold and where are waiting for an answer from our financial department regarding all withdrawals.

Please note that we are determined to send you your withdrawal in quickest and safest way possible.

We should have a response from our financial department regarding your withdrawal within the next few days and we suggest that you contact us again within 2-3 days, because we should have a answer by then.

Thank you for your patience and understanding and I hope you will receive your funds as soon as possible.

Don't forget that our Customer Service Desk is available 24 hours a day, 7 days a week to answer any question you may have. Our toll-free numbers and email addresses are listed below. We look forward to hearing from you!

Best Regards,
Don



The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
----------------------------------------------------

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

I routinely emailed Jackpot Factory today, to inquire as to the status of my $7050 withdrawal, which started out being an ACH and then changed to a "check's in the mail" type thing...Today, as per the email below, it seems that ALL Jackpot Factory withdrawals are "on hold". This is outragous, and I feel warrants this casino group being rouged...they are still sending out all kinds of deposit promos knowing full well they haven't a way to pay US players. I WOULD STRONGLY ADVISE AGAINST ANY JACKPOT FACTORY DEPOSITS UNTIL WE START GETTING PAID. IF OTHER MG CASINOS ARE PAYING (WHICH THEY ARE) JF SHOULD BE ABLE TO DO THE SAME. MAYBE IF THEY STOP GETTING PAID THEY WILL SIT UP AND TAKE NOTICE. (see email below)

Dear Tami,

Thank you for contacting The VIP Lounge about your withdrawal.

Please note that due to delay changes in US banking regulations all US transactions are now on hold and where are waiting for an answer from our financial department regarding all withdrawals.

Please note that we are determined to send you your withdrawal in quickest and safest way possible.

We should have a response from our financial department regarding your withdrawal within the next few days and we suggest that you contact us again within 2-3 days, because we should have a answer by then.

Thank you for your patience and understanding and I hope you will receive your funds as soon as possible.

Don't forget that our Customer Service Desk is available 24 hours a day, 7 days a week to answer any question you may have. Our toll-free numbers and email addresses are listed below. We look forward to hearing from you!

Best Regards,
Don



The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
----------------------------------------------------

You are in for a long haul. Today is the 58th day I remain unpaid from River Belle. Next they will reverse withdrawals and give you only two options for payment. Go read the River Belle not paid $8,000.00 thread so you can get a good expectation of what you are in for if Jackpot Factory follows suit of what River Belle did. Hope you get paid a lot faster than me.

Take Care

 

[winbig]

Are all USA DEPOSITS on hold as well?

 

[recruit]

Are all USA DEPOSITS on hold as well?

MY POINT EXACTLY.....

 

[recruit]

hEY OK2....

You are in for a long haul. Today is the 58th day I remain unpaid from River Belle. Next they will reverse withdrawals and give you only two options for payment. Go read the River Belle not paid $8,000.00 thread so you can get a good expectation of what you are in for if Jackpot Factory follows suit of what River Belle did. Hope you get paid a lot faster than me.

Take Care

I know, I've been reading your "RiverBelle Saga"...jeeez...what a friggin' nightmare. And as WinBig so correctly points out, it would be different if they were putting "all US transactions" on hold, (as they incorrectly state) but they are not - it's only us getting PAID that is on hold.

Did I read that Riverbelle has paid some of your withdrawal, just not all of it? (I could be thinking about someone else)

best of luck...to all of us!

 

[Mousey]

Please note that due to delay changes in US banking regulations all US transactions are now on hold and where are waiting for an answer from our financial department regarding all withdrawals.

Sounds as if deposits are on hold, also. Would be nice to have the rep confirm...

 

[cash4andy]

offer to go pick the money up in cash?

 

[winbig]

Sounds as if deposits are on hold, also. Would be nice to have the rep confirm...

It seems that they are still taking deposits, and advising potential customers that it's business as usual as far as deposits and withdraws are concerned.

Directly from their banking page, as of today, 6:15PM ET. Note the updated time....over a month ago. Why are they so slow in warning potential customers that they'll have to wait months to get their winnings? I could understand a couple days to get the page updated, but a month? They're really looking out for the best interest of new customers...

Update for US Players

Last Updated: 4:28 a.m. EST, Thursday, March 8, 2007

The Jackpot Factory appreciates your business and American players are always welcome at our casinos. In light of NETeller, eCheck, INSTADEBIT, PaySpark and other popular deposit methods withdrawing from the US market, we are actively seeking alternative methods for depositing and withdrawing money from the Jackpot Factory casinos. As the situation is constantly changing, please stay tuned to this page for the latest updates.

Update: We are happy to announce that as of March 6th, EcoCard is available to players from the United States at all of the Jackpot Factory casinos.

To Deposit

* Players from the United States are welcome to deposit with EcoCard. Click here for more information and to open an account.

* For those with active Click2Pay accounts, the Jackpot Factory recommends using this safe and secure method to transfer cash online, with same-day payments, and virtually instant cash transfers. You can fund your Click2Pay account using Visa, Mastercard, EFT, ACH, and Direct Debit.

Unfortunately, Click2Pay is no longer accepting new sign-ups from players in the US. As such, only players with existing Click2Pay accounts are able to use this method.

* The Jackpot Factory accepts credit cards (Visa, MasterCard, and Diners Club). Some banks have a policy of refusing casino transactions made by credit cards. However, even if one deposit is rejected, it is worthwhile to try again.

To Withdraw

* Players who deposit with EcoCard may withdraw with this method.

* ACH and checks are available for withdrawing funds from the Casino. Checks will only be sent if no other method is available. Both methods take up to 21 business days to reach your bank account.

* Click2Pay users who wish to withdraw with this method are asked to send an email to [email protected] with the withdrawal amount and the bank account where they would like to receive the money.

* If you need to change to a new withdrawal method, please remember to select a new Preferred Method of Payment (PMOP) inside the Casino software.

 

[goodie2shoes]

Well as everyone knows ive been waiting for my funds since february they veversed my funds last week into my account and i made a withdrawal through my eco card here is an email i got over the weekend:

Dear Catherine,

Thank you for contacting The VIP Lounge regarding your reversal request.



I regret to confirm that since our financial department does not work during the Ester holiday your reversal request will also be delayed to April 10th.



We are sorry for this inconvenience and wish you a happy holiday.



Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.



Happy Holidays,

Nicky



The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
----------------------------------------------------
At the VIP Lounge, you get VIP support!
If you have any questions, comments, or problems, our
VIP Support Team is available 24/7 by e-mail at
[email protected] or by telephone:
USA 1-866-864-2505
Canada 1-888-328-4015
UK 0800-917-4618
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You have received this mail because you have registered
as a player at the Jackpot Factory Group. If you prefer
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After reading this post eariler i called and they told me that my money would be in my eco card tomorrow because of the holidays. Then i got this email eariler:

Dear Catherine,


Thank you for your patience while our financial department was reviewing your withdrawal query.



Please note, our financial department has informed us, that this withdrawal was original made on February 22nd. Therefore it will be sent to you via check, since the original payment method of ACH is not available anymore and ECOcard is only valid for your future withdrawals.



Please be assured that The Jackpot Factory will stand behind all of our players' withdrawals, and all withdrawn funds will be paid in full.

We would appreciate it if you could confirm the arrival of your check.

Thank you again for your ongoing patience and understanding.


Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.


Best Regards,
Jana



The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
----------------------------------------------------
At the VIP Lounge, you get VIP support!
If you have any questions, comments, or problems, our
VIP Support Team is available 24/7 by e-mail at
[email protected] or by telephone:
USA 1-866-864-2505
Canada 1-888-328-4015
UK 0800-917-4618
----------------------------------------------------
You have received this mail because you have registered
as a player at the Jackpot Factory Group. If you prefer
not to receive mailings from us, simply enter your
e-mail address on the page below:
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So i call again and now we have to wait a week to see what the financial department says, Ive had it i called my attorney to see if he could do anything and he told me to wait until tomorrow to see if they honor the first email if now he is going to look into it. LIES LIES LIES

 

[Mousey]

It seems that they are still taking deposits, and advising potential customers that it's business as usual as far as deposits and withdraws are concerned.

Directly from their banking page, as of today, 6:15PM ET. Note the updated time.

Last Updated: 4:28 a.m. EST, Thursday, March 8, 2007

Yes, I saw that. They're in dire need of updating. And if they are unable to payout they should (at least temporarily) stop accepting deposits. There was another casino group that did this same thing... VPL? They just came right out and said they had no idea how they'd pay any US players, but all the while they were accepting deposits.

 

[winbig]

There was another casino group that did this same thing... VPL? They just came right out and said they had no idea how they'd pay any US players, but all the while they were accepting deposits.

All while staying on the accredited list. IMHO, it's a borderline rogueable offense, but if they're to keep accepting deposits from players in the USA without any idea on how they're going to pay them, then they need to be put on probation at least.

 

[Pinababy69]

And if they are unable to payout they should (at least temporarily) stop accepting deposits. There was another casino group that did this same thing... VPL? They just came right out and said they had no idea how they'd pay any US players, but all the while they were accepting deposits.

Mousey, I saw another post you made regarding payouts to US players where you voiced your concern over forums and sites running deposit contests for this casino group as well as others...but not being vocal enough about informing entrants/players that there are major delays in payouts (for US players). This warrants repeating.

While the burden undoubtedly lies with the casino to inform players of the situation, I do believe that affiliates who refer people to the casinos should share some small part of it. They should not be referring new people there, and they certainly should not be asking people to deposit for contests or for anything else. Not everyone reads Casinomeister, and may not be aware of the true situation. An ethical webmaster would immediately stop all contests for any casino group that cannot pay its players should they win...at the very least stop allowing entries from US players. JMO, for what it's worth.

You made a very valid point Mouse, that I thought was overlooked.

 

[footdr]

APPARENTLY NOT ALL WITHDRAWALS ON HOLD

I just phoned JF support as I made a withdrawal yesterday to my click2pay account.

I was informed that the "HOLDS" only affect withdrawals made from Mid Feb to March 5th, that were still unpaid.

You may want to actually phone support with your concern versus emailing as I have found my Jackpot Factory emails not be answered as they use to.

I was told my click2pay withdrawal made yesterday would not be affected.

 

[winbig]

I just phoned JF support as I made a withdrawal yesterday to my click2pay account.

I was informed that the "HOLDS" only affect withdrawals made from Mid Feb to March 5th, that were still unpaid.

You may want to actually phone support with your concern versus emailing as I have found my Jackpot Factory emails not be answered as they use to.

I was told my click2pay withdrawal made yesterday would not be affected.

So they're not going to pay players in good faith?

It's not like JF won't get the money in "limbo" back from their processor. Why )#@(*$@ the player when it's the casino's problem?

 

[sdaddy]

I just phoned JF support as I made a withdrawal yesterday to my click2pay account.

I was informed that the "HOLDS" only affect withdrawals made from Mid Feb to March 5th, that were still unpaid.

You may want to actually phone support with your concern versus emailing as I have found my Jackpot Factory emails not be answered as they use to.

I was told my click2pay withdrawal made yesterday would not be affected.

Were withdrawals to C2P ever stopped during this hold period? I'm not sure why they would be, because they have nothing to do with the US banking system.

 

[footdr]

ONLY ACH/CHECK ON HOLD FOR SPECIFIC WITHDRAWALS

Apparently the batch of withdrawals made during the period mid feb-march 5 affected. These withdrawals have been a problem since the reps post here in the beginning of march.

no other withdrawal method affected.

 

[goodie2shoes]

I just phoned JF support as I made a withdrawal yesterday to my click2pay account.

I was informed that the "HOLDS" only affect withdrawals made from Mid Feb to March 5th, that were still unpaid.

You may want to actually phone support with your concern versus emailing as I have found my Jackpot Factory emails not be answered as they use to.

I was told my click2pay withdrawal made yesterday would not be affected.

I had a withdrawal in March and was paid through my eco card it took for days for everything to go through and get to my bank so here is another lie they said. As to Februarys withdrawls being hard to get they reversed my Februarys winnings back into my casino account in April and i made a withdrawal through my eco card and its still not there. Now wouldnt that be considered Aprils winnings?

 

[oldtrvlagt]

That same thing happened to me. And, today, when I talked to them they said they are treating it as a new withdrawal so the whole process starts over. In their case the Easter Holiday was a huge excuse, the next one was that I hadn't deposited with EcoCard, however, I then went on to explain that they had already done a withdrawal in late March to EcoCard so that excuse wouldn't fly. I just wait for chat's or phone calls to them every once in awhile to find out what the next excuse is. Funny, though, I had another casino switch my ACH withdrawal yesterday at about 1PM CST to EcoCard (which I have never used at their casino before) and the money was in my Eco account this morning imagine that!! So if I were holding my breath I would now be blue !!!!

 

[goodie2shoes]

I'm happy it was in your Eco card today. very interesting thanks for the post.

 

[footdr]

it only affects those transactions that had not been paid

goodietwoshoes, your transaction wasn't affect by the hold because you were paid to your eco card. It only affects those transactions that were ACH/Check and remain unpaid from that period, mid feb through march 5.

These were the transactions that went MIA.

 

[recruit]

Got my JF check today - let's hope it clears!!!

I was shocked to get my $7050 check from Jackpot Factory today....It was processed on March 28 so I didn't expect it for another ten days or so. Now the million dollar question: will it clear?? I really think that it will - I haven't heard about any JF checks NOT clearing...and it's drawn on the same bank that my Big Dollar withdrawal was drawn on, which cleared with no problem.

Funny...they sent me this "all US transactions are on hold" panicy email when I wrote to inquire...later, I got another email saying that this information concerned Feb withdrawals, which mine was not. Still later, another email with different info....I think they are as confused as we are!

Anyway, I think the fact that they paid this in a relatively short time frame (for a check, anyway) is good news.

 

[FRENCHIE]

got check said it was good

got check said it was good but wouldn't cash it said too many names on it any ideas to cash. getting answer from issuing bank tomorrow

 

[footdr]

JUST DEPOSIT THE CHECK!!!!!

TRYING TO CASH IT IS NOT A GOOD IDEA. Also, it is a payable through check. The local branch I checked with could not find the account number in their system. The check has a routing number printed under the payable through information that is different than the routing number on the check(I think I recall this).

The casinos have already said the check must be deposited, read threads.

Also, unless you have an account at the issuing bank with funds to cover the check should it not clear, if they can not identify the account number it is written on, they won't be cashing it.

This is what I was told by a patient of my husbands who is a banker.

RECRUIT: same thing happened to me with bellerock. THE PROBLEM IS THEY DON'T KNOW WHO HAS BEEN PAID AND WHO HAS NOT. You might want to let them know you got it so they don't screw it up. Then again, maybe you will get paid TWICE!

 

[recruit]

I AGREE, DON'T TRY AND "CASH" THE CHECK, FRENCHIE!!

Frenchie, I agree with Ftdoctor - too many inquiries to the issuing bank is going to start raising red flags for ALL of us!! I posed a question to JF after getting the check today...will it clear? This is their response:

Dear Tami,

Thank you for contacting The VIP Lounge about your withdrawal.

We are happy to hear that you have received your check. As far as we are aware of at this time you should have no difficulty cashing your check. There were a small number of checks which were canceled which players have since withdrawn again, but your check was not effected.

Should we become aware of any possible problems with a batch of checks we are pro-active and we do cancel them and inform the affected customers to minimize any problems.

Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.


Best Regards,
Michael

The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
----------------------------------------------------
At the VIP Lounge, you get VIP support!


*************

So - Frenchie - just deposit the check and wait for the clearing period. That way you won't get any nasty surprises. And again, if this issuing bank (isn't it all on the Citibank out of New York with a Germany sub-address?) continues to get inquires from all over the US they might start scruitinizing them a little more closely than any of us want them to!!!

 

[footdr]

JACKPOT FACTORY GROUP IS REALLY MESSED UP

Geezzz. This group can't even process a 400.00 withdrawal to click2pay on a timely basis. All other groups have processed my click2pay withdrawals made in the last week within 1-2 days. NOT JACKPOT FACTORY!

Plus still no answers to any of my emails.

SOMETHING HAS TO BE UP WITH THIS GROUP. AND YES, they need to be rogued ASAP.

 

[Jackpot Factory]

Reply from the Jackpot Factory

HI everyone,

This is David Brickman, JF Spokesperson.

Ive been following the recent banking issues and have been glued to the threads on this forum. Id like to comment to each and every one of you (Ive read all the posts), but I thought it would be a best to write a general comment and address the concerns brought up by members of this forum and explain what has been going on at the Jackpot Factory lately.

During the past week, our financial department received notification from our processor that money that was thought to be withdrawn and released to our players during the month of February, was in fact, tied up in a bank, after the bank discovered that they were dealing with online gambling funds. Now, the Jackpot Factory is not the type of casino to point fingers never was and never will be so we take fully responsibility for this mishap and sincerely apologize to all Jackpot Factory players who have had withdrawal issues.

As a member of eCommerce and Online Gaming Regulation and Assurance (eCOGRA), I want to give you our commitment that we are relentlessly working to rectify this situation and will keep working until every last player is paid their winnings. Already this morning, we have received proper confirmations that players have received their winnings, so we are confident that this issue will be fixed.

Again, on behalf of the Jackpot Factory Group and its member casinos, I sincerely apologize to all players who were affected by this incident. As mentioned above, were not pointing fingers, but I must remind you that, with the current US online gambling issues, many if not all online casinos that continue to offer online casino excitement to American players are going through growing pains as they try navigate through these uncertain times.

Finally, I want to remind you of our mantra that has made us one of the leading online casino groups: it is our resolve to learn from our mistakes and continue pressing forward to ensure that our casinos stand up to their sterling reputation. Our US based players should be aware that the processing company we work with has started working with a different bank and our withdrawal process has been running smoothly.

If you have any questions or comments, please feel free to post below or write me personally.

All the best,

David Brickman
Spokesperson
Jackpot Factory

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

I know, I've been reading your "RiverBelle Saga"...jeeez...what a friggin' nightmare. And as WinBig so correctly points out, it would be different if they were putting "all US transactions" on hold, (as they incorrectly state) but they are not - it's only us getting PAID that is on hold.

Did I read that Riverbelle has paid some of your withdrawal, just not all of it? (I could be thinking about someone else)

best of luck...to all of us!

Hey and thank you for your concern. I got $8K to C2P but can't get it out! The rest came in form of checks and I am keeping fingers crossing they won't be returned by my bank. You all will HEAR from me if they get returned.

Thank You

 

[recruit]

Thank you, David....

HI everyone,

This is David Brickman, JF Spokesperson.

I’ve been following the recent banking issues and have been glued to the threads on this forum. I’d like to comment to each and every one of you (I’ve read all the posts), but I thought it would be a best to write a general comment and address the concerns brought up by members of this forum and explain what has been going on at the Jackpot Factory lately.

During the past week, our financial department received notification from our processor that money that was thought to be withdrawn and released to our players during the month of February, was in fact, tied up in a bank, after the bank discovered that they were dealing with online gambling funds. Now, the Jackpot Factory is not the type of casino to point fingers – never was and never will be – so we take fully responsibility for this mishap and sincerely apologize to all Jackpot Factory players who have had withdrawal issues.

As a member of eCommerce and Online Gaming Regulation and Assurance (eCOGRA), I want to give you our commitment that we are relentlessly working to rectify this situation and will keep working until every last player is paid their winnings. Already this morning, we have received proper confirmations that players have received their winnings, so we are confident that this issue will be fixed.

Again, on behalf of the Jackpot Factory Group and its member casinos, I sincerely apologize to all players who were affected by this incident. As mentioned above, we’re not pointing fingers, but I must remind you that, with the current US online gambling issues, many – if not all – online casinos that continue to offer online casino excitement to American players are going through growing pains as they try navigate through these uncertain times.

Finally, I want to remind you of our mantra that has made us one of the leading online casino groups: it is our resolve to learn from our mistakes and continue pressing forward to ensure that our casinos stand up to their sterling reputation. Our US based players should be aware that the processing company we work with has started working with a different bank and our withdrawal process has been running smoothly.

If you have any questions or comments, please feel free to post below or write me personally.

All the best,

David Brickman
Spokesperson
Jackpot Factory

Thank you for this post....as you have seen, we are all a little nervous given the current state of affairs. We have gone from enjoying years of hassle free withdrawals paid in record speed, to major casino groups bouncing checks. (And let's face it, it really doesn't matter whose "fault" it is, if a casino sends out a rubber check, it's going to be the casino's reputation on the line) Mishaps like this can ruin banking relationships and cause financial disaster for the average player, especially if the withdrawal is a big one.

The major problem that seems to be a recurring theme is two fold - LACK OF ACCURATE INFORMATION or, LACK OF ANY INFORMATION from support personnell. I personally recieved three different email responses when I wrote to inquire about the status of a recent withdrawal...it's very frustrating and leaves one with the impression that the casino is as confused as the players are...that doesn't do much to instill player confidence. I think the casinos should be ten times as careful as they ever were in the past to ensure ACCURATE information is going out to players, and secondly, that they are kept informed. If you have been "glued to the posts" as you say, you surely read the many posts by FootDr that she can't even get an email response from vip support. That simply is inexcusable, in my book. I personally have not had that experience (or believe me, I would have been parking on your phone lines) but NO player should have to put up with that.

If I were in casino management, I would have a group meeting with every single front line support person to make sure that emails were all answered in a timely manner, and more importantly, with accurate information. This is more important than ever now, if you want to maintain the excellent reputation that Jackpot Factory has enjoyed over the years. Again, I applaud you for your public response and hope that you keep the lines of communication open. Way to go!

 

[goodie2shoes]

Im sorry to inform you that this isnt true it didnt go to my eco card. its still in my casino account and now they are saying 2 to 3 more weeks.

 

[recruit]

Once again...

Im sorry to inform you that this isnt true it didnt go to my eco card. its still in my casino account and now they are saying 2 to 3 more weeks.

That's what I'm saying...it's the lack of ACCURATE information going out to players that rocks the boat.

 

[Itoldyouso]

Hey and thank you for your concern. I got $8K to C2P but can't get it out! The rest came in form of checks and I am keeping fingers crossing they won't be returned by my bank. You all will HEAR from me if they get returned.

Thank You

Do you think this was timed on purpose?

 

[goodie2shoes]

i just went into my casino account and it say my money was processed i clicked on view and it says confiscation.

 

[footdr]

FUNDS RECEIVED BY CLICK2PAY TODAY

guess the squeaky wheel gets the grease, funds reached c2p today

 

[lojo]

i just went into my casino account and it say my money was processed i clicked on view and it says confiscation.

Never to worry and not to panic. This has happened to others and they were paid. For the most part it seems that it is an urgency thing for alternative banking rules. Read and learn, you may well get paid. If you freak out and raise red flags, you might not.

Squeeking wheel's might not get paid, if you must slurp soup please slurp softly

 

[PAWPRINTS]

withdraw

I just spoke with Daniel at Allslots,He stated that the withdrawl problem has been resolved and that everyone will be paid in 2-3 weeks.Well,Ive heard this before so I guess we'll see Eva

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

i just went into my casino account and it say my money was processed i clicked on view and it says confiscation.

Hey Goodie2shoes,

My withdrawals said the same thing. See River Belle thread to see what the rep had to say about that wording. Since then I got two checks but apparently theres a lot of questions whether the checks are any good. Just playing a wait and see game. I would be a real shame if we all got rubber checks!!

Take Care!

 

[brettkun]

I second that motion

I was pampered up until recently they . They should be rogued I agree I agree that is all I can say those $#$%*(^#'s@!

 

[JJs053]

jackpot vip factory

Hi.
I'm new on here. Just found this a couple of days ago and I hate to see that others are going thru the same thing, but I'm also glad I'm not alone in this.

I did have some good news yesterday tho. I got one of my checks, in the mail, from the vip lounge. I had a total of 325.00 since Feb, 19, 2007 and have been going thru the same thing everyone else has. After numerous phone calls, emails, and some not very nice ones on my part. For some reason, they had to divide the checks into two, one for 125.00 and the remaining 200.00. I never did understand their emails on explaining this to me.

Evidently, my withdrawl was among the ones in feb-march that were sent back. And, everyday the rules were changing. I know it has been difficult with the new laws, but they really need to work on their communication skills. I would get one email in the morning and another one that afternoon contradicting the first one. I have been playing on this site and jackpot factory for several years and have always had good luck with them, but I'm not sure now if I want to go thru this again. Altho, I'm curious to see if I won, how long it would take a check to get to me now?

I deposited the check in my acct yesterday, so I'm anxious to see if it clears. I really hope it does!! It's not much but the fact is our winnings our ours. I'm also wondering how long it will take before I get the other check. I was told in one of their emails that sent out on April 12th, the date on the check was april 23, hmmm..

Anyway, I just wanted to post and let you know, someone did get a check.

Juanita

 

[oldtrvlagt]

I too have been waiting since February and was told in an email Tuesday my check was mailed 4/12..I'm wondering how long that will take! They said maybe May 10th but we shall see. Glad to know someone got paid!!

 

[JJs053]

same old story

Well, still haven't got the bigger check for 200.00 from the vip lounge but it was supposedly mailed out the same day. hmm, imagine that. I have been emailing them every day and keep getting the same old story. It should be here any day now. I'll believe that when I'm holding it in my hand.

In my last email, I did ask them who their processor was and they said Data Cash. Has anyone heard of them? I googled them but didn't learn awhole lot from the site. The casino did say I couldn't contact them directly but they would forward any correspondence I had. .

Has anyone else been lucky enough to get any of their money yet?

Juanita

 

[recruit]

Well, still haven't got the bigger check for 200.00 from the vip lounge but it was supposedly mailed out the same day. hmm, imagine that. I have been emailing them every day and keep getting the same old story. It should be here any day now. I'll believe that when I'm holding it in my hand.

In my last email, I did ask them who their processor was and they said Data Cash. Has anyone heard of them? I googled them but didn't learn awhole lot from the site. The casino did say I couldn't contact them directly but they would forward any correspondence I had. .

Has anyone else been lucky enough to get any of their money yet?

Juanita

I have made two cashins with VIP Lounge - one for $7000, the other for a smaller amount...both checks arrived within 15 days of my withdrawal, cleared my bank with no problem. This was about three weeks ago? I'm sure you will get your check....have you considered opening an EcoCard account? That's pretty seamless....

 

[JJs053]

I have checked into ecocard but not quite sure how it all works. Guess I need to check it out closer. I'm glad you got your money and I'm sure I'll get mine ok, it's just the fact that I get so many contradicting emails from them. I've been playing on vip lounge for along time and have always had good luck with them, so I'm really hoping they are legit.

My check seemed to clear the bank ok after depositing it. Thanks for your reply.

JJ

 

[oldtrvlagt]

I think anyone with new withdrawals isn't having the same problem we have been experiencing...I'm still waiting for the one from 2/20 and like I said earlier they told me in the last email it was "mailed" 4/12 and 5/10 is the last day...it isn't even that much...$200

I opened an Ecocard account the day Click2pay told me they couldn't send money to U.S. bank accounts and they are pretty easy to use. It takes a few days longer and there are charges ($10 to withdraw, my bank charged $10.60 for an incoming wire) but at least you can get your money in and out for the time being!

 

[JJs053]

That was the part I didn't understand about the Ecocard. When we make a deposit thru them, it takes a couple of days to hit the casino? It doesn't take much to confuse me. Was there a fee for getting it started, only the withdrawl fee of 10.00? Thats not bad.

I agree, I think it's just the older withdrawls. Maybe one day.

JJ

 

[goodie2shoes]

I have not been posting because a couple weeks ago I talked with a man named Jim at the VIP casino and I told him that i wouldnt post because maybe that is one reason we have not been paid. I then was promised last week that I would be paid no later than today so I call today and now im told that there is a freeze on the money because i dont know who found out that is was gambling money but who ever it was put a freeze on the banks funds. When this all happen i emailed the casino rep from here and told him my problem that i had a daughter with cancer that i needed to fly back where she lived to see her and the funds would pay my way and thats when i asked them to put it into my eco card and they wouldnt. I then borrowed the funds and told them that and that the funds had to be paid back a week ago and thats when they promised to pay me what they owe. They dont give a dam about what they owe and my personal opinion is they dont have any plans of paying us back.

 

[buzzweisergrl]

Jackpot Factory February Funds

I am having the same problem. I have a lot of info posted under wildjack casino.
I have heard all of these same stories that you are hearing. Don't know whats going on but I cant even get the rep from here to reply anymore. I was told by a friend who was a lawyer for the kahnawake gaming commission that we should continue to email, call and post on these sites until we are paid. He also said that if the money is truly frozen neither the casino or the players will probably ever see this money. Hope that is not true. Meanwhile I am still going to bug them. They owe me the money. All they ever say is havent you received other withdraws. Yes I have but that doesn't mean you can have my feb. money. Keep posting and bugging them