Resolved Uptown Aces, what would you do?

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Issue resolved

Emailed Paul today and he solved the issue within 15 minutes. My WR are now 10x D+B.

Thank you very much Paul.

And a big, big thank you to Laurie :notworthy and all the guys and girls here who helped me :)
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Emailed Paul today and he solved the issue within 15 minutes. My WR are now 10x D+B.

Thank you very much Paul.

And a big, big thank you to Laurie :notworthy and all the guys and girls here who helped me :)



This is great news , knew Paul could do it he is every affiliates dream , Deckmedia is lucky to have him on board:thumbsup:


Laurie
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
The C/S reps are the same ones that take care of JPC groups casinos and others and prolly don't know squat except for whats on their screen

Aren't accredited casinos supposed to have in house support? So, is it Deckmedia or JPC who have it outsourced? :confused:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Emailed Paul today and he solved the issue within 15 minutes. My WR are now 10x D+B.
Thank you very much Paul.

And a big, big thank you to Laurie :notworthy and all the guys and girls here who helped me :)
I also e-mailed Paul earlier today to point him to this thread.
Glad that this has now been resolved satisfactorily! :thumbsup:

KK
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Aren't accredited casinos supposed to have in house support? So, is it Deckmedia or JPC who have it outsourced? :confused:


I really do not know which casino is outsourced as they are based in what I think is Canada , could not get the C/S call center rep to give exact locale but with a few questions asked she kinda gave it away.

They support JPC Groups as well as Uptown Aces and Sloto and maybe a few more , I also questioned this to the agent and she said it had always been that way , well being a long time player at JPC , last year or so I noticed the music changed , I think they had the Who song playing as a back ground , kinda got me thinking , you re not talking to anyone but a call screener !

Laurie
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
To receive an answer from the accredited rep here is fine, 30 hours after the issue is solved.

But this answer is just a joke:

HI there,

I see this matter has already been resolved by the crediting of GAGAMEL75 (10x ) playthrough on your deposit of $50.

Kind regards,
Georgina

My username is not GAGAMEL75 and my deposit was not 50$.
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
To receive an answer from the accredited rep here is fine, 30 hours after the issue is solved.

But this answer is just a joke:

HI there,

I see this matter has already been resolved by the crediting of GAGAMEL75 (10x ) playthrough on your deposit of $50.

Kind regards,
Georgina

My username is not GAGAMEL75 and my deposit was not 50$.

Sheez, they used to be so good. WTH happened, downsizing, outsourcing support, cutting corners, nobody knows what the other hand is doing etc...

You best keep that 'Paul' e-mail address handy, there are way too many issues that are lying around for too long with these groups.

Anyways, glad you got it resolved!
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Sheez, they used to be so good. WTH happened, downsizing, outsourcing support, cutting corners, nobody knows what the other hand is doing etc...

You best keep that 'Paul' e-mail address handy, there are way too many issues that are lying around for too long with these groups.

Anyways, glad you got it resolved!

After this horrortrip I will never play this casino again, and I really have to say that the rep here is not very helpful.

She contacted the forum yesterday but didn`t read this thread. And today this answer, LOL.

Cheers
 
Last edited:

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
Sheez, they used to be so good. WTH happened, downsizing, outsourcing support, cutting corners, nobody knows what the other hand is doing etc...

You best keep that 'Paul' e-mail address handy, there are way too many issues that are lying around for too long with these groups.

Anyways, glad you got it resolved!

I used to play at almost all the Deck Media casinos about a year ago when I fist came to CM. The rep was great, support was great and payments were quick.

Around the first of the year everything went in the toilet. Support could not handle the simplest thing. I was constantly PMing the rep for stupid stuff and payments started taking too long.
I started to back off playing some and then the phone calls started offering me bonuses to deposit. At that point I told them never to call me again and I never went back.

Maybe some day they will get their act together again. it was disappointing for me because they offer a variety of platforms to play and it was the first place I played at outside of my normal comfort zone.
 

zanzibar

Senior Member
Joined
Sep 19, 2008
Location
Earth
I'll tell you what happened. The clue is in their T&Cs:

5. These interactive gambling services are not made available to persons who are physically present in one of the following states or countries: New York, Kentucky, Washington State, Maryland, New Jersey, Louisiana and Missouri. Moldova and Israel. If you are physically present in one of the mentioned, you are not permitted to use the interactive gambling services or view any advertisements relating to the interactive gambling services.

Moldova - odd right? Since they set up shop with many of their staff in Moldova their standards have slipped considerably.
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
guys

I am still getting e mails off this group with bonus offers. and the uk is banned from bonuses :confused: e mails keep saying just x10 wr to clear them too :mad:
 

Sloto

Representative for Deckmedia/Total Affiliates
Joined
May 18, 2009
Location
UK
Issues / Contact

Hi there,

Guys, we have had some issues with our rep account access but now its all fixed.

We will make sure any upcoming issues be resolved quickly. I invite you to kindly PM us when you have an issue to be resolved more efficiently.

Thanks for your understanding.

Best regards,
Ms. Sloto
 

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