Resolved Uptown Aces, what would you do?

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Hi

I received yesterday an email from uptown aces with some wonderful bonus offers.

Ok, I opened the casino and there was a nice bonus offer, the SKYLINE bonus.75% bonus with 10X WR D+B when you deposit a max. of 49$.

Well, let`s give RTG a shot. I made a deposit of 49$ via Neteller and then I had a total of 85.75$ in my account.

Unfortunately the WR were 30X, which means 2572.50$ :eek2:.

I contaced the CS and after 3 sessions they told me that my WR are 10x. So far so good.

My problem now is, that my playthrough is still 2572.50$, CS told me they are not able to change it.

What shall I do now?

I contacted the rep here but she wasn`t online for weeks.

Is it wise to play or should I wait until, yes until what?:oops:

Every advice is much obliged.

Thank you
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
Hi

I received yesterday an email from uptown aces with some wonderful bonus offers.

Ok, I opened the casino and there was a nice bonus offer, the SKYLINE bonus.75% bonus with 10X WR D+B when you deposit a max. of 49$.

Well, let`s give RTG a shot. I made a deposit of 49$ via Neteller and then I had a total of 85.75$ in my account.

Unfortunately the WR were 30X, which means 2572.50$ :eek2:.

I contaced the CS and after 3 sessions they told me that my WR are 10x. So far so good.

My problem now is, that my playthrough is still 2572.50$, CS told me they are not able to change it.

What shall I do now?

I contacted the rep here but she wasn`t online for weeks.

Is it wise to play or should I wait until, yes until what?:oops:

Every advice is much obliged.

Thank you

If you can I think you should wait till Monday and express to them that this must be rectified. I feel like once you start playing you have, in effect, accepted the offer.

Sit on this one and play at one of your familiar places for now but keep any chats or emails you have.
 

cpdnd31

Ueber Meister
webmeister
CAG
Joined
Mar 23, 2009
Location
where the taxes are the highest
I would ask live chat to have a casino manager call you. Then you can discuss your options. Maybe if they can not change it - they can do a if you lose off it bonus after? If not and you are really upset PAB. But first ask live chat for a casino manager and document it all just in case.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Contact them when you reach $878 playthrough. If you are able to have a cashout amount ask them to process your winnings. They might not be able to rectif te existing playthrough amount as its an RTG thing. However, they can process any amount to the e-wallet of your choice.
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Hi

I received yesterday an email from uptown aces with some wonderful bonus offers.

Ok, I opened the casino and there was a nice bonus offer, the SKYLINE bonus.75% bonus with 10X WR D+B when you deposit a max. of 49$.

Well, let`s give RTG a shot. I made a deposit of 49$ via Neteller and then I had a total of 85.75$ in my account.

Unfortunately the WR were 30X, which means 2572.50$ :eek2:.

I contaced the CS and after 3 sessions they told me that my WR are 10x. So far so good.

My problem now is, that my playthrough is still 2572.50$, CS told me they are not able to change it.

What shall I do now?

I contacted the rep here but she wasn`t online for weeks.

Is it wise to play or should I wait until, yes until what?:oops:

Every advice is much obliged.

Thank you

The rep, TawniVirtualAce, was just online on Oct. 2nd. Maybe PM her and seek her assistance?
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Thank you so much for all your good advices.:notworthy

I will wait until tomorrow or tuesday and if I hear nothing from them I try to contact a casino manager.

Maybe the rep here will come in, I will be patient.

I have to say that the CS was excellent and I don`t have a problem with this casino.

But I have no experience with RTG casinos so I asked for your advice.

I will let you know about any news.

Thank you

Cheers

gagamel
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
I contaced the CS and after 3 sessions they told me that my WR are 10x.
By any chance do you have screenshots of your chat logs?
If you don't I would advise to take screenshots in the future to avoid these situations.
Another good idea is to use email.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Asked CS 10 minutes ago what my WR are?

They told me 30x my D+B.

Well, I wait and will not play there until this issue is solved.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
I really don't mean to sound like I've have an agenda with Sloto.

Yet I have already reported to Max that the Sloto rep just isn't as active as once noted. It took almost 3 weeks to get a reply to one of my messages. Then I replied shortly there after and so far they haven't even made an effort to come see my rather positive reply about them.

So my honest guess is try e-mailing support, yet try the vip@uptownaces.eu e-mail address. General support won't get your much further honestly. If that doesn't get you very far, seeing how the Ms Slotto can't get anyone to answer much faster than once a month. I would probably PAB pretty quickly.

Maybe if they get enough PABs something will be done about this lack of care for this forum lately.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Gagamel, I think you're smart to wait for the rep to confirm the wagering before making even one spin.

If the rep tells you that your wagering can be adjusted once you cash out that's cool - but really, they SHOULD be able to remove the bonus with the wrong wagering and put it in correctly. Not saying that live chat can do it, but someone in management definitely should be able to.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
One more time

thank you all for your good advices.:notworthy

As I said I will wait. If I hear nothing from the rep here until wednesday morning I will take another step, maybe a PAB.

But I hope that the casino will contact me soon.

Thank you very much and I keep you updated.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
I really don't mean to sound like I've have an agenda with Sloto.

Yet I have already reported to Max that the Sloto rep just isn't as active as once noted. It took almost 3 weeks to get a reply to one of my messages. Then I replied shortly there after and so far they haven't even made an effort to come see my rather positive reply about them.

So my honest guess is try e-mailing support, yet try the vip@uptownaces.eu e-mail address. General support won't get your much further honestly. If that doesn't get you very far, seeing how the Ms Slotto can't get anyone to answer much faster than once a month. I would probably PAB pretty quickly.

Maybe if they get enough PABs something will be done about this lack of care for this forum lately.

Thank you very much for the mail adress.

Should be very helpful.:)
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Gagamel, I think you're smart to wait for the rep to confirm the wagering before making even one spin.

If the rep tells you that your wagering can be adjusted once you cash out that's cool - but really, they SHOULD be able to remove the bonus with the wrong wagering and put it in correctly. Not saying that live chat can do it, but someone in management definitely should be able to.

I hope that monday I have a good answer to my issue.

It`s sunday now and the issue started at saturday. No worries, BUT if there is no solution until wednesday I will proudly take the CM help if possible.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Next chat with CS.

They forwarded my case to the relevant department and I will be informed about the outcome within 24 hours.

Well, let`s see :)

Seems like my deposit will last forever :D
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Please have a look and tell me what has changed :)

I know, the casino told me that my issue is forwarded. But they also told me saturday that I can play my bonus with 10 WR.

Sunday it was 30X WR. Today I have to wait for another 24 hours. OK I wait.

By the way, no rep is here since the 16th of September.

You do not have permission to view link Log in or register now.
 

Googobucs

Meister Member
Joined
Sep 18, 2013
Location
Florida, USA
Stick to your guns and don't play until they get this corrected. The rep may be on vacation. I hope they will honor what they sent to you originally.

I quit playing at all Deck Media casino's some time ago. I've been getting a lot of spam from them recently and was wondering if they had gotten their act together. I guess not.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
The C/S reps are the same ones that take care of JPC groups casinos and others and prolly don't know squat except for whats on their screen , who did you sign up your account with " your affiliate " , they could be a big help to you , they could get in touch with Paul D**** and he could get to the bottom of this. I have his email if you want it , just pm me:)

Laurie
 
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