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Resolved Uptown Aces, what would you do?

Discussion in 'Casino Complaints - Bonus Issues' started by gagamel, Oct 5, 2014.

    Oct 5, 2014
  1. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Hi

    I received yesterday an email from uptown aces with some wonderful bonus offers.

    Ok, I opened the casino and there was a nice bonus offer, the SKYLINE bonus.75% bonus with 10X WR D+B when you deposit a max. of 49$.

    Well, let`s give RTG a shot. I made a deposit of 49$ via Neteller and then I had a total of 85.75$ in my account.

    Unfortunately the WR were 30X, which means 2572.50$ :eek2:.

    I contaced the CS and after 3 sessions they told me that my WR are 10x. So far so good.

    My problem now is, that my playthrough is still 2572.50$, CS told me they are not able to change it.

    What shall I do now?

    I contacted the rep here but she wasn`t online for weeks.

    Is it wise to play or should I wait until, yes until what?:oops:

    Every advice is much obliged.

    Thank you
     
  2. Oct 5, 2014
  3. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    If you can I think you should wait till Monday and express to them that this must be rectified. I feel like once you start playing you have, in effect, accepted the offer.

    Sit on this one and play at one of your familiar places for now but keep any chats or emails you have.
     
    6 people like this.
  4. Oct 5, 2014
  5. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    I would ask live chat to have a casino manager call you. Then you can discuss your options. Maybe if they can not change it - they can do a if you lose off it bonus after? If not and you are really upset PAB. But first ask live chat for a casino manager and document it all just in case.
     
    1 person likes this.
  6. Oct 5, 2014
  7. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
     
    3 people like this.
  8. Oct 5, 2014
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Reps receive an email when a private message is sent. Some dont visit the forum unless someone is seeking their help.
     
    2 people like this.
  10. Oct 5, 2014
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Contact them when you reach $878 playthrough. If you are able to have a cashout amount ask them to process your winnings. They might not be able to rectif te existing playthrough amount as its an RTG thing. However, they can process any amount to the e-wallet of your choice.
     
    2 people like this.
  12. Oct 5, 2014
  13. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    The rep, TawniVirtualAce, was just online on Oct. 2nd. Maybe PM her and seek her assistance?
     
    1 person likes this.
  14. Oct 5, 2014
  15. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Hi

    Uptown Aces Casino is not VirtualAce. Its the sister casino of Desert Nights (Deckmedia).
     
    2 people like this.
  16. Oct 5, 2014
  17. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Thank you so much for all your good advices.:notworthy

    I will wait until tomorrow or tuesday and if I hear nothing from them I try to contact a casino manager.

    Maybe the rep here will come in, I will be patient.

    I have to say that the CS was excellent and I don`t have a problem with this casino.

    But I have no experience with RTG casinos so I asked for your advice.

    I will let you know about any news.

    Thank you

    Cheers

    gagamel
     
  18. Oct 5, 2014
  19. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    By any chance do you have screenshots of your chat logs?
    If you don't I would advise to take screenshots in the future to avoid these situations.
    Another good idea is to use email.
     
    1 person likes this.
  20. Oct 5, 2014
  21. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    I saved all chat logs. Not as screenies but as word files.
     
  22. Oct 5, 2014
  23. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Hi gagamel,


    What is the name of the rep you contacted for help?
     
  24. Oct 5, 2014
  25. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Hi Suze

    I contacted Sloto
     
    1 person likes this.
  26. Oct 5, 2014
  27. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Asked CS 10 minutes ago what my WR are?

    They told me 30x my D+B.

    Well, I wait and will not play there until this issue is solved.
     
    1 person likes this.
  28. Oct 5, 2014
  29. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Just to make it clear, this is the message I received:

    You must register/login in order to see the link.
     
    1 person likes this.
  30. Oct 5, 2014
  31. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    And that`s what I have now:

    You must register/login in order to see the link.
     
    1 person likes this.
  32. Oct 5, 2014
  33. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    I really don't mean to sound like I've have an agenda with Sloto.

    Yet I have already reported to Max that the Sloto rep just isn't as active as once noted. It took almost 3 weeks to get a reply to one of my messages. Then I replied shortly there after and so far they haven't even made an effort to come see my rather positive reply about them.

    So my honest guess is try e-mailing support, yet try the This email is not visible to you. e-mail address. General support won't get your much further honestly. If that doesn't get you very far, seeing how the Ms Slotto can't get anyone to answer much faster than once a month. I would probably PAB pretty quickly.

    Maybe if they get enough PABs something will be done about this lack of care for this forum lately.
     
    5 people like this.
  34. Oct 5, 2014
  35. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Gagamel, I think you're smart to wait for the rep to confirm the wagering before making even one spin.

    If the rep tells you that your wagering can be adjusted once you cash out that's cool - but really, they SHOULD be able to remove the bonus with the wrong wagering and put it in correctly. Not saying that live chat can do it, but someone in management definitely should be able to.
     
    2 people like this.
  36. Oct 5, 2014
  37. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    One more time

    thank you all for your good advices.:notworthy

    As I said I will wait. If I hear nothing from the rep here until wednesday morning I will take another step, maybe a PAB.

    But I hope that the casino will contact me soon.

    Thank you very much and I keep you updated.
     
  38. Oct 5, 2014
  39. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Thank you very much for the mail adress.

    Should be very helpful.:)
     

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