Resolved Unibet sent my money to another person. I'm waiting for 5 months.

What is the reason for the delay in payment. After all for a casino it is small money. About a month ago I corresponded in a chat about this.

This is what they explained to me in the chat. Since the money was sent by someone from the financial department by mistake. Then, in case of reimbursement of these funds, the one who made this mistake, it will be necessary to pay this money out of personal money. Therefore, they try to reinsure themselves and first get this money back from the bank.

This is absurd, but that's how the situation was explained to me. It's unpleasant that they hold you for an idiot. For me, Unibet was a disappointment. Before this event, it was my favorite casino.

Now they wrote to me on email that they will try to solve this issue today.

I will wait.

What the....

Thats not how things work lol. They make a mistake, they pay for it and deal with their employee who messed up internally.

This is like going to home depot and them over charging you by accident and when you want a refund they say "oh im sorry we cant do that until the employee gets paid and gives us the money back." Payday comes and the employee takes their check and quits and then the store says sorry nothing can be done, they no longer work here.

WHEN YOU HIRE A PERSON THEY REPRESENT YOUR COMPANY and become your responsibility, they arent an independent contractor :what:

This is the most bizarre behavior from a casino ive ever seen in these regards. And I actually feel a little enraged by these actions haha

I cant even...
 
Good evening everyone,

Just to update that I finished the follow up on this matter and fully agree this was indeed a serious mistake from our end.

This matter should have been dealt with in a much more timely manner and would like to notify that we will be following this up internally to make sure these situations never happen again.

We personally contacted the OP to inform him that his withdrawal has been reissued and additional compensation was added for our mistake.

I wish everyone a very nice evening and a nice weekend in advance,

Ken
 
Good evening everyone,

Just to update that I finished the follow up on this matter and fully agree this was indeed a serious mistake from our end.

This matter should have been dealt with in a much more timely manner and would like to notify that we will be following this up internally to make sure these situations never happen again.

We personally contacted the OP to inform him that his withdrawal has been reissued and additional compensation was added for our mistake.

I wish everyone a very nice evening and a nice weekend in advance,

Ken

Good to hear you have sorted it out, but it is still totally out of order, And i am happy you have also gave him some compensation as well.

I also hope you have issued it to the correct person this time.
 
Yes, 512$

Hello, Max Drayman here. I handle the Complaints side of things at Casinomeister.com including the PABs.

I have received your PAB regarding Unibet but I see that you have continued to post here since submitting that. I have to ask if you have you read the PAB FAQ?

The FAQ is necessary reading for all those who wish to use the PAB service. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

I say this because you are already in violation of the FAQ guidelines. For details see FAQ section 3.12, item 2.

Once you've read the FAQ and understand the problem please contact me via PM -- or at
attachment.php
-- and let me know whether you will comply with the FAQ (and allow me to continue work on your PAB) or you will continue to post in which case you PAB will be closed and discarded.

Thank you for your cooperation.

Regards,
Max.
 
Yes, guys, the situation is solved. I have to admit that only with the help of you and this site, I finally managed to solve this problem. For 2 days ... Thank you all very much. As far as I understand, I got compensation in 500 dollars and 512 dollars of my money. This is very good and compensates for my nerves for this period)) It's very nice that you are so responsive to the problems of other players.

I will be glad to be in the company of such good people.:thumbsup:
 
Hello, Max Drayman here. I handle the Complaints side of things at Casinomeister.com including the PABs.

I have received your PAB regarding Unibet but I see that you have continued to post here since submitting that. I have to ask if you have you read the PAB FAQ? (see
You do not have permission to view link Log in or register now.
).

The FAQ is necessary reading for all those who wish to use the PAB service. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

I say this because you are already in violation of the FAQ guidelines. For details see FAQ section 3.12, item 2.

Once you've read the FAQ and understand the problem please contact me via PM -- or at
attachment.php
-- and let me know whether you will comply with the FAQ (and allow me to continue work on your PAB) or you will continue to post in which case you PAB will be closed and discarded.

Thank you for your cooperation.

Regards,
Max.

Max did you read the above post by the unibet rep? it seems it has now been resolved though, so why does the PAB still need to go ahead? just curious?
 
Yes, guys, the situation is solved. I have to admit that only with the help of you and this site, I finally managed to solve this problem. For 2 days ... Thank you all very much. As far as I understand, I got compensation in 500 dollars and 512 dollars of my money. This is very good and compensates for my nerves for this period)) It's very nice that you are so responsive to the problems of other players.

I will be glad to be in the company of such good people.:thumbsup:

Very good to hear it got resolved for you!
And enjoy your winnings & compensation too. :)
 
Max did you read the above post by the unibet rep? it seems it has now been resolved though, so why does the PAB still need to go ahead? just curious?

I hope that this is not simply swept under the carpet just because the op is now satisfied. If it was not for Casinomeisters existence the guy would have got nothing. If Casinomeister has any real teeth then this issue should be escalated and pursued regardless of the outcome to the op.
 
I hope that this is not simply swept under the carpet just because the op is now satisfied. If it was not for Casinomeisters existence the guy would have got nothing. If Casinomeister has any real teeth then this issue should be escalated and pursued regardless of the outcome to the op.

ahh ok i see
 
Max did you read the above post by the unibet rep? it seems it has now been resolved though, so why does the PAB still need to go ahead? just curious?

Yeah, missed that. Anyway the OP's issue is resolved so the PAB is done. Looking into the issue above and beyond that is a separate matter.
 
I hope that this is not simply swept under the carpet just because the op is now satisfied. If it was not for Casinomeisters existence the guy would have got nothing. If Casinomeister has any real teeth then this issue should be escalated and pursued regardless of the outcome to the op.

but what more can be done? Unibet finally put everything right with added compensation and admitted their mistake, and Casinomeister showed its teeth by getting this resolved in 2 days, after the OP was waiting for 5 month.
I'm also glad the OP got his winnings and knew Unibet would put this right.
 
The only thing that can be done now is internally by unibet to make sure this never happens again. Whether its by firing the employee who took it upon themselves to make such important decisions instead of consulting with the higher ups or demoting a manager who decided this was an acceptable way of acting or a very stern warning. Whatever they choose, I hope its enough because right now I do question the leadership of that division.

Im very happy this person got their money and more. The compensation he is getting is really nice and a huge boost. Enjoy it!
 
but what more can be done? Unibet finally put everything right with added compensation and admitted their mistake, and Casinomeister showed its teeth by getting this resolved in 2 days, after the OP was waiting for 5 month.
I'm also glad the OP got his winnings and knew Unibet would put this right.

Over 5 months Unibet had numerous opportunities to correct a very clear error of judgement. Morally and ethically. For me this highlights the fact that the issues involved transcends that of an individual and isolated incident. It screams of an institution that takes the attitude of " If we can get away with it we will and stuff the little man"
 
Glad this was sorted, but will it change how Unibet treat others in future? Short of being a public resolution centre, CM should only be the last resort for these types of things. The Rep acted on it pretty quickly, but the CS stays in place I assume :cool:

Those not privy to CM and its community would have been flipped the bird by the sounds of it. But as Unibet shares its accredited status on this very site, will they get their score downgraded? I expect not :rolleyes:
 
Over 5 months Unibet had numerous opportunities to correct a very clear error of judgement. Morally and ethically. For me this highlights the fact that the issues involved transcends that of an individual and isolated incident. It screams of an institution that takes the attitude of " If we can get away with it we will and stuff the little man"

Sorry to say but that attitude is how this industry operates, if it's not clear by the fact that a respectable place like Unibet needs 5 months to put such a thing right, then it should be by the actions and promo trends of other casinos, and that all these PAB features need to exist, glad it got sorted in the end, and thanks to CM
 
hi not standing up for the casino or problem which sadly seemed to fall well out of hand , but to be fair to unibet they're a very good casino , ive had a fair few dealings with unibet & is my longest standing casino , i speak very highly of them including the opposite to what the op had, i had a nice little run last year on the mobile side of things , any cut a long story short they was great & called me to iron out some things , top notch place. this was in my favour not the casinos.

I understand clearly something went wrong , but this is all sorted now , i hope in future they shall cross check payments before they send any , seems as a human error, shame it had taken this long for casinomeister to be informed about it .

But we shouldnt jump bashing them due to one human mistake.
 
What is scary about this thread is that Unibet had no intention to do anything to resolve this issue until the OP started this thread. Correct me if I'm wrong, OP's first post, he clearly stated he contacted the rep here, and the rep responded by saying there is nothing he can do.

This is not one person's mistake, this is not about one person try to cover up his mistake. If all the CS OP has contacted and the rep here said they were not going to do anything, that means that was a decision from high end.

Until they clearly make me understand why they didn't do anything to correct the mistake they made from the first place, Unibet is under the category of "rogue" to me.
 
While I am of course pleased with the OP finally receiving his funds, and an amount of compensation that seems generous, the whole incident still leaves a bad taste in my mouth.

Mistakes happen, and even good casinos make mistakes. It's how they are resolved that makes a difference.

Payment sent to wrong person, forgiveable. That it took three months to discover why the OP had not received there funds, no excuse, this should have been 4-5 weeks at the longest. Ten or so days before the player starts asking. Another week of CS saying "It should be there anyday". Another week while casino tells player to check with his bank. A few more days of requesting screenshots of player's account and confirming details, as we can't expect casinos to just send out another payment on a player's word.

One more week for Unibet to get busy and find out where it is from their end. Then no more than two business days to send a correct wire.

Another week and player receives it. Resolved.

So we have a flawed procedure where it takes three months to realize what went wrong. The OP seems very patient, I'll even give the casino another week or so to allow for the fact there were holidays like Easter, or the OP not nagging daily or something, although they should not have to.

But once the error is realized, the casino's response is nothing short of appalling. And when the player finally finds CM and follows the correct procedure, the casino's response via the rep was "Sorry, I can't help." Now no disrespect intended for the rep personally, he didn't just fire that back, but provided the answer he was given.

Now I'm not convinced that without the OP posting here after contacting the rep it would have came to the same final resolution. Nor am I convinced if it had been resolved via a PAB that the player would have been given the additional compensation.

It's pretty rare that all CM members chime in with the exact same reaction of "How on earth could they NOT pay the player when it was their mistake". It still boggles my mind that this did not happen as soon as the error was realized, and especially for such a small sum.
 

Users who are viewing this thread

Meister Ratings

Back
Top