Resolved Unibet sent my money to another person. I'm waiting for 5 months.

colinsunderland

Experienced Member
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Jan 28, 2016
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uk
The information I gave was what was communicated to me by Swedbank and it is my responsibility to liaise this to the customer.

No, its your responsibility to PAY the player, you obviously already looked into this and STILL haven't paid him. This is disgusting. YOUR mistake, YOU pay.
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hello again everyone,

Just to update that I am getting a reply from our Payments department tomorrow on this matter and hope to have this sorted accordingly.

I also want to add that after my reply was sent to the player regarding the update from the bank, I continued looking into matter with the said team. Unfortunately I did not notify the customer as I should have for which I sincerely apologize.

Our interest lies with our players and I will do my very best to come to a positive conclusion on the matter.

If anyone encounters issues or has feedback for us you can always at any time drop me a message, I do not want to see any issues left aside or 'swept under the rug' without having this checked by us.

I wish everyone a nice evening and will update further tomorrow.
 

DreamRJ

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RJVille UK
Our interest lies with our players and I will do my very best to come to a positive conclusion on the matter.

I also hope that means you offer a significant compensation too, Because 5 months is a disgusting amount of time. I am a bit shocked that the OP never let this come to light months ago, no idea why he waited 5 months though. But Still I really hope you offer compensation and let this thread know that you have paid him and you gave him compensation too!!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I think it was just hard to fathom, and yes I was sceptical about the OP's story too at first as it sounds too fantastical, especially given Unibet's standing. Can't believe that it's 100% true! Shocking, to say the least!

Waiting nigh-on half a year to be paid your legitimate winnings, f*ck just paying the OP, give them a knighthood :cool:
 

rena35

Meister Member
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Feb 17, 2012
Location
cyber space
:notworthy knighthood :D. I can only say i have been here a long time now and think this is the first i have seen a post like this.
 

TrammTaraRam

Full Member
PABaccred
Joined
May 22, 2017
Location
Ukraine
Many thanks to all in this thread for your messages. I appreciate it. I did not know that the gambling community is such a friendly atmosphere. I followed your advice and wrote PAB.

The situation is really very unpleasant and I spent a lot of nerves during this time, because it seemed that the situation was hopeless. During this time in the support service, they either did not answer letters, or wrote to wait for me, or that I came up with how to solve this problem with the help of outside help. From this there was a feeling that to my problem there is absolutely no care. I hope this will end soon.

It was very strange when the employee of the support service Unibet (Elena) herself advised me in writing to write a complaint about Unibet to the MGA, or to hire lawyers to communicate with the financial department. That is, even she understood the rashness of this situation. Surrealism

I once again apologize for my bad English (
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Hello again everyone,

Just to update that I am getting a reply from our Payments department tomorrow on this matter and hope to have this sorted accordingly.

I also want to add that after my reply was sent to the player regarding the update from the bank, I continued looking into matter with the said team. Unfortunately I did not notify the customer as I should have for which I sincerely apologize.

Our interest lies with our players and I will do my very best to come to a positive conclusion on the matter.

If anyone encounters issues or has feedback for us you can always at any time drop me a message, I do not want to see any issues left aside or 'swept under the rug' without having this checked by us.

I wish everyone a nice evening and will update further tomorrow.

Hey there and thanks for sticking around the thread and responding quickly. We all appreciate it for sure.

You guys will do what you want and you do not have listen to any of us obviously but I think that people need to lose their jobs over this. This is very serious and has caused this player alot of stress and time. You guys are rated 9.1 here which is incredibly high which means you are supposed to be one of the best out there. I signed up in your casino because of your rating and I am down about $1200 there. So the rating matters for you guys and us. What has happened here is rogue behaviour. This is what the worst of the worst would do. Not only did he lose his winnings but his deposit of HIS money was basically stolen. What right does your casino have to take his money and mess something up when we all trust you and then you guys have the nerve to say sorry too bad.

I know you arent directly responsible for what happened but how would you feel if this was you? How would you feel if you signed up with a trusted casino, won and cashed out and the casino lost your money and said to you, "we are sorry we lost your money. Sadly nothing can be done about this. Have a great day"

All I can say is I hope you guys take this very seriously and it doesnt just end up with paying the player back and compensation. Whoever was in charge if this should be in alot of trouble because their actions represent your entire company. One action is all it takes to paint a casino with a bad reputation.

What has happened here makes me not want to play here because I do not feel safe. I dont not feel safe if something happens you will be there to help me.

Thanks again for coming in here and I really hope this is sorted above and beyond.
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
Hey there and thanks for sticking around the thread and responding quickly. We all appreciate it for sure.

You guys will do what you want and you do not have listen to any of us obviously but I think that people need to lose their jobs over this. This is very serious and has caused this player alot of stress and time. You guys are rated 9.1 here which is incredibly high which means you are supposed to be one of the best out there. I signed up in your casino because of your rating and I am down about $1200 there. So the rating matters for you guys and us. What has happened here is rogue behaviour. This is what the worst of the worst would do. Not only did he lose his winnings but his deposit of HIS money was basically stolen. What right does your casino have to take his money and mess something up when we all trust you and then you guys have the nerve to say sorry too bad.

I know you arent directly responsible for what happened but how would you feel if this was you? How would you feel if you signed up with a trusted casino, won and cashed out and the casino lost your money and said to you, "we are sorry we lost your money. Sadly nothing can be done about this. Have a great day"

All I can say is I hope you guys take this very seriously and it doesnt just end up with paying the player back and compensation. Whoever was in charge if this should be in alot of trouble because their actions represent your entire company. One action is all it takes to paint a casino with a bad reputation.

What has happened here makes me not want to play here because I do not feel safe. I dont not feel safe if something happens you will be there to help me.

Thanks again for coming in here and I really hope this is sorted above and beyond.

I agree with most of your points here... however, i would wait and see what the rep manages to sort out before we judge whether anything more is required...
That said, if i were the OP, i would be tempted to drop the UKGC a short report through their website about this - because for me, it is something they should be aware of, although i'm not suggesting they should be involved... that is down to the disputes team (such as eCogra) to handle before it gets to them IF this isn't resolved properly. However, situations like this ARE unacceptable and should be brought to the attention of reputable licensing authorities....
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
This is a disgrace.

It's bad enough it took three months to uncover the error. The OP did his part with his bank for the non-received funds.

The player should have been paid the day it was discovered the funds had been sent to the wrong recipient.

I have some sympathy for Unibet. Without legal action on their part, their mistake currently leaves them out of pocket. I have no knowledge of the amount of the wire, nor is it relevant. No idea what country the person that was incorrectly paid the money is in. Here in Canada to not return money placed in your bank account in error is a crime. Restitution would be part of sentencing. But depending on the amount and means of the payee, this could take years. Same for a civil judgement.

I even have some sympathy for the unintended recipient. It was three months before they were asked for the money back. Maybe they even thought the money was theirs legimately, we are always getting emails telling us we won stuff, maybe they thought one of them was even true. If they queried their banks as to where they money came from, the answer would have been simply Unibet.

But I have more than sympathy for the OP, they guy Unibet should have paid long before now, I have outrage that's not yet been resolved.
 

KasinoKing

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geordiecolin

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This saga indicates that Unibet's attitude towards their punters is the polar opposite of what a customer expects. It is jaw droppingly bad.
It is so bad that at first I questioned the authenticity of the op
 

DreamRJ

Out of this world!
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Location
RJVille UK
But I have more than sympathy for the OP, they guy Unibet should have paid long before now, I have outrage that's not yet been resolved.

yeah me too. And i certainly do not have any sympathy for UNIBET in the slightest for that matter only because of the amount of time that has now passed.

I am utterly disgusted, I used to play in unibet for about 6 months, was my main casino at one point deposited thousands with them over that period too. And my pet hate about Unibet in that time was the fact you had a maximum number of withdraws you could make in 24 hours. And if you cancelled a withdraw to add some more to it and withdraw extra, that also counts, so if you cancel it 3 times and you then try make another withdraw it then says sorry you have exceeded the maximum allowed withdraw attempts. I complained soo hard to UNIBET for this it is disgusting. And the amount of times it happened over the 6 months and the amount of times i had to goto live chat and ring them up asking to speak to someone in charge who had more powers so they could force the withdraw because it wouldn't let me was just too much for me, so in the end i self excluded because of it, cos i had to teach them a lesson. I do not know if they still have that stupid unfair withdraw limit of 3 transactions in 24 hours though cos that was over a year and half ago now.

if anyone knows feel free to let me know.

But i stand by what i said above in my other comment, give the OP his money and substantial compensation.
 

Tirilej

Still a Lady
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Apr 18, 2009
Location
Sweden
This is a little scandal. Swedbank is a Swedish bank, and I know for a fact that if a person recieve money that's not theirs they will just have a few weeks to pay them back. If they can't their account will be closed. So them saying that the reciever refused is a lie.

Even if the person was another customer of Unibet then all casinos have that rule that if they happen to pay out money to a customer by mistake, they have the right to claim it back. I don't know any casino that doesn't have that rule.

The OP is from Ukraine so how he can have an account at Swedbank I don't understand though.

They just have to pay the customer, and deal with the rest themselves.
 

DreamRJ

Out of this world!
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RJVille UK
The OP is from Ukraine so how he can have an account at Swedbank I don't understand though.

Unibet accept players from Ukraine.

Swedbank also used to operate in Ukraine, A quick google search answers that point you raised. but it does say that swedbank did pull out of Ukraine and Russia. So i am not sure what would happen to Ukrainians who had bank accounts with them if they still had access to it as normal or not. But i am guessing that they still operate for those who still have an account with them in Ukraine.

So I cant see any issues that doesnt mean the OP was lying at all after some quick research of his posts myself :)

EDIT: @Bryan I also think you should penalise Unibet for this. how do we know it hasn't happened to others, and this roguish behaviour hasn't happened before with them.
 
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TrammTaraRam

Full Member
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May 22, 2017
Location
Ukraine
This is a little scandal. Swedbank is a Swedish bank, and I know for a fact that if a person recieve money that's not theirs they will just have a few weeks to pay them back. If they can't their account will be closed. So them saying that the reciever refused is a lie.

Even if the person was another customer of Unibet then all casinos have that rule that if they happen to pay out money to a customer by mistake, they have the right to claim it back. I don't know any casino that doesn't have that rule.

The OP is from Ukraine so how he can have an account at Swedbank I don't understand though.

They just have to pay the customer, and deal with the rest themselves.


I do not have an account with Swedbank. My account is with Alfa-Bank. As far as I understand from the messages of the support service they use a chain of different banks when transferring money to the client. I'm not very good at this. Maybe a representative of Unibet will explain this better.
 

Tirilej

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I do not have an account with Swedbank. My account is with Alfa-Bank. As far as I understand from the messages of the support service they use a chain of different banks when transferring money to the client. I'm not very good at this. Maybe a representative of Unibet will explain this better.

Ok, then I understand.
No matter what banks are used you should and will probably be paid very fast now though so good of you to start this thread.
 

dunover

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Ok, then I understand.
No matter what banks are used you should and will probably be paid very fast now though so good of you to start this thread.

Yes, in this case Swedbank is the 'intermediary' bank which processed the transfer between Unibet's bank and the destination bank. Intermediary banks are not used that much within the EU area as they can all pay each other direct with the IBAN system, but when sending funds to say the USA or outside the EEA intermediaries are often necessary. :)
 

hhhelllo

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I am not suprised at all. I never had any problems with a casino chat support exept unibet. They lied to me and they couldnt care less. This is pretty standard from them if you ask me. They make a mistake, they admit it and they won't pay? 5 months later a rep will look into it? Wow....
 
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