Resolved Unibet sent my money to another person. I'm waiting for 5 months.

TrammTaraRam

Full Member
PABaccred
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May 22, 2017
Location
Ukraine
On December 12th, Unibet sent my money by bank transfer to an wrong bank account. I have entered all the data correctly, this mistake they confirmed. For five months now, I can not get my money. The first 3 months of Unibet wrote to me that the money was sent correctly and asked to resolve this issue with my bank.

They found that they had not sent money to my bank account after 2 month . Given that this error was due to their fault, they still do not want to return the money to me. The representative of Unibet on this site did not help me, here is his answer:

Hello,

I contacted our Payments department on your matter and I am sad to say that Swedbank has contacted us that the beneficiary of the withdrawal is refusing to refund the withdrawal. They advise that a legal matter has to be initiated with the beneficiary to reclaim the funds.

From my end there is unfortunately not more I can do on the matter for which I sincerely apologise.

Kindest regards,

Ken


Is it normal? The casino to move this mistakes and problems to their client. They must return this money to me and further deal with their problems. This is their mistake and difficulties, not mine.
 

colinsunderland

Experienced Member
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Jan 28, 2016
Location
uk
Assuming your post is correct, then that is disgusting. If they made a mistake then they should correct it, and it certainly should have been sorted out long before now.

As for saying a legal matter needs to be initiated, what has that got to do with you, you can't do that, you didn't send them the money, so you couldn't start any legal action against them, that would be unibets responsibility.

You should start a PAB on this without hesitation.
 

Jono777

Ueber Meister
CAG
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mm4
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May 13, 2014
Location
Wolverhampton
A company of that size pulling stunts like this.

Yes it is their mistake but....

"Can we have our money back please so we can give it to the right person?" is utter bollocks

They should pay you from their fat, bulging account and THEN take legal steps to recover the incorrectly paid funds.

That being said I'd pay you and write off the other, followed by an abrupt staff meeting/training session :rolleyes:
 

TrammTaraRam

Full Member
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May 22, 2017
Location
Ukraine
Guys, I'm surprised by their actions. It is a big company and has always been trusting me. But this behavior is a complete disrespect to the player. This is small money ($ 512), but, apparently, too big to remain a decent company and not to force the player to solve their personal problems. Actions of the financial department of Unibet were even surprised by Russian-language support Unibet. They wrote to me that it is very ugly from Unibet and advised me to contact the MGA, or somewhere else to solve this issue.

I hope I write clearly. Sorry for my bad english.:(
 

Borgie

Paleo Meister (means really, really old)
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Location
United Kingdom
This is appalling

The ONLY way this would be even marginally acceptable is if they believe the person they have paid it to incorrectly is linked to you in some way although how that can possibly be i have no idea as I assume they have just transposed a number somehow. But then if they did that the Name on the account would be most unlikely to match. It sounds mad

PAB immediately and do not post on the thread again, as per the rules, until resolved,
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
Unibet?
Is it the one accredited here with 9.1 pointing?
I can't believe they are doing this.

File PAB here, hopefully Max can sort it out for you.
Hopefully, the rep come here and make some comments about this.
It is absolutely rogue behaviour as far as I'm concerned.
 

sumiukas

Newbie member
Joined
May 19, 2017
Location
London
Things like these once again confirm that online casinos are underregulated; if regulated at all. Unibet, owned by Kindredgroup, who are a multi-million pound casino group are acting like this, so what to expect from smaller (or let's say even more shady casinos?). It still baffles me to this day how our Governments allow them to operate and honestly, were it up to me, I would prohibit online gambling forever.

What is the guy suppose to do? File a claim with independent ADR like IBAS who are funded by the same shady casino's people complain about? I honestly cannot express my frustration enough.

Best of luck mate.
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
This seems odd....

How is it possible they sent the money to the wrong account?
Surely it's all automated, using the details you enter? I can't believe they would have to manually re-enter those details... that's just asking for trouble.

I'm not calling the OP a liar, but i find this situation a bit bizarre...
 

TrammTaraRam

Full Member
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May 22, 2017
Location
Ukraine
How is it possible they sent the money to the wrong account?
Surely it's all automated, using the details you enter? I can't believe they would have to manually re-enter those details... that's just asking for trouble.

I'm not calling the OP a liar, but i find this situation a bit bizarre...

Yes, that's exactly how they wrote me in support. They themselves entered the data in bank transfers. And this time they entered incorrect data. As far as I understand, this is their first such situation. I am lucky((
 

Borgie

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How is it possible they sent the money to the wrong account?
Surely it's all automated, using the details you enter? I can't believe they would have to manually re-enter those details... that's just asking for trouble.

I'm not calling the OP a liar, but i find this situation a bit bizarre...

That's what I was trying to say but you said it better :)
 

lockinlove

Staring into the sun
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Location
Canada
lol no way. This cant be true?

If true PAB asap. Im going to flag the rep to this thread so they can explain themselves.
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hello everyone,

Just to note on this situation that I am in contact with our Financial department further on the matter. I agree this situation has been dealt with in a poorly fashion and hope to have more information soon.

The information I gave was what was communicated to me by Swedbank and it is my responsibility to liaise this to the customer.

I am sincerely sorry for this inconvenience and will try my best to chase and resolve this as soon as I am able to.

Best regards,

Ken
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Mistakes are human and we all make a mistake or two in our life.. ;)
If the case is as OP says it is I am confident a good outfit like Unibet will resolve the matter..
I think Unibet should place legal steps towards the receiver of the monies as they are not his/hers, basicly that would classify as theft? :rolleyes:
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Were it not for the Rep here, this would have been brushed under the carpet. Only in the casino industry eh.

Imagine going to the bank and being told your wages had been paid to someone else :eek:

If the final decision lay with CS, the OP would have been fobbed off. Makes you angry at the stunts casinos think they can pull :mad:
 

lockinlove

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Were it not for the Rep here, this would have been brushed under the carpet. Only in the casino industry eh.

Imagine going to the bank and being told your wages had been paid to someone else :eek:

If the final decision lay with CS, the OP would have been fobbed off. Makes you angry at the stunts casinos think they can pull :mad:

If it wasnt for this thread and the people voicing their displeasure I dont think anything would have been done. If im not correct is that not reps response to the op saying sorry nothing else can be done basically? BUt yeah I was thinking the same thing. So if it wasnt for the community here, this person would be completely screwed out of their money because the casino made a mistake? Really bad. Assuming this is true obv

I play with this outfit and this doesnt make me feel to good about things
 

sumiukas

Newbie member
Joined
May 19, 2017
Location
London
Hello everyone,

Just to note on this situation that I am in contact with our Financial department further on the matter. I agree this situation has been dealt with in a poorly fashion and hope to have more information soon.

The information I gave was what was communicated to me by Swedbank and it is my responsibility to liaise this to the customer.

I am sincerely sorry for this inconvenience and will try my best to chase and resolve this as soon as I am able to.

Best regards,

Ken

It is you and Swedbank who should be solving the issue between each other. The consumer has nothing to do with your or Swedbank's mistakes. Come on now. Cliché responses as always.
 

Jono777

Ueber Meister
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Location
Wolverhampton
Just re-read the OP

5 Months!!!!!

That is one hell of a lot of story telling time :eek:

Something tells me if not for CM in general they'd be looking at least ANOTHER 5 months!

Would expect this of some fly by night shady clip joint but Unibet :confused::confused:
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
reading this I was also surprised as I have a lot of experience with Unibet and know they would rather pay the OP his rightful winnings than have this bad publicity....and am still surprised that they have not done so in the months that passed. Anyway, this goes to show how much we need sites like this in this industry. If a reputable company like Unibet can let this slide, imagine the non reputable, and just imagine how much money would be kept by all the Casinos if this site didn't exist.
Nicely done, and hope the OP will get it sorted out, but again, I believe Unibet will do the right thing so I have no doubt it will be sorted out. Good luck
 

dunover

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This is a diabolical story. The business failed the customer by its own volition and has made no effort to repay the player while they sort it out with Swedbank. They have breached their unwritten contract with the customer. Then they are so mean they want Swedbank to retrieve the money BEFORE they redress the wronged customer, regardless of the timescale. It's downright bloody contemptuous.

Shame he isn't in the UK, 14 day notice to pay up and then if not forthcoming by then online CC Summons, cut-and-dried case awarded money plus costs to be paid within 6 weeks or 28 days. :thumbsup:
 
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