UltimateBet Login Issues

hob nob

Dormant account
Joined
Mar 3, 2007
Location
Guildford, UK
Day 1: Download and install UltimateBet Poker client, fund account. Play a few hours. Note: no big wins or losses (I believe ended session up $100 or so)

Day 2: Try to log in. Receive following error:

"Invalid Player Name: Please Try Again"

I have tried reinstalling the client, a different combination of usernames and passwords (which do not replicate this message), but to no avail.

Of course, their email only customer support has not responded in 3 days.

What should I do?
 

Swede

Hell is only a word
PABaccred
PABnonaccred
Joined
May 1, 2006
Location
Anaon
Use the contact form on UB's website and make sure to write "URGENT" or anything else that catches the eye in the subject line. I think this is your best bet here, good luck.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
UB's support is pretty much worthless. I spent two weeks trying to get a straight answer from them; and when I did, it was very apparent that they didn't even read my email to begin with. I finally told them to close my account, and never looked back.

Good luck!


TIP: IF YOU WANT A CONTACT NUMBER FOR UB:

Go to the cashier, then go to the deposit page. Once you're there, click on the western union option. Their phone number will be at the bottom of the page that comes up.
 

ace4suited

Dormant account
Joined
Jun 12, 2006
Location
scotland
i have found their support to be pretty helpful although this has generally been playing issues (inapropriate language, cheating etc) rather than $$. Although there was also issues of a cashout nature that i contacted them with.

Most likely situation is that you have forgotten or are misstyping your log in details. 3 days is not long in poker time so be polite and patient and you should get a positive outcome from them. Just remember to try to see things from their perspective, be patient and yet also persistant
 
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