Power Spins crap support

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Well I joined Power Spins Sunday / sister site to BGO ... all was fine until I tried to login a few hours later, and found I could not saying password was wrong. Tried password reset and it gave me an error. So looked for live support and lo and behold no live support unless you logged in. No problem I emailed them. Heard nothing until now some 3 days later ... when the rep told me "he can see I have now logged in and is glad the issue was resolved" .... I responded saying not the case .... and I cant even reset the password and am worried in case someone actually has access to my account (which I doubt but still its a worry) heard nothing back and dont expect to for at least another 3 days!

Worst support I have had in a long time ..... suffice to say if they do open the account I will not be depositing one cent there and to have no live support is totally shocking in this day and age! One to avoid if you have issues. Bgo was not much better as I tried to go through them via live support which I can access from inside the casino, but after waiting 20 minutes in chat with no one answering I gave up. For me it was a crap experience ... back to VideoSlots tomorrow it is :)
 

bgoSam

Dormant account
Joined
Feb 22, 2016
Location
London
Hi,

I'm sorry to hear you've been having a bad experience with us, can you PM your username and I'll get it looked in to ASAP.

Thanks,
Sam
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I must ehco the OP. I also registered, deposited and played at powerspins.
I sent numerous emails, some where answered days later some where not even addressed.
Thus meaning missing out.
I also think I'll be playing at a more professional outfit in the future.
I mean 4 days to recieve a generic reply via email is very poor.
 
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