Twin Casino Passed the Test
- Thread starter The Dude
- Start date
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- Tags
- twin casino review
- Joined
- Dec 9, 2017
- Location
- jacksonspoint ontario canada
Not good at all but rep respond this morning withdraw on its way sorry for delay. ✌
Yeah, they're very busy right now. I waited maybe 18 hours longer than usual, which isn't too bad.
- Joined
- Aug 21, 2018
- Location
- Finland
Who cares about some ratings? Yes example CM's rating for videoslots is 9.8. User rating 8.2
Twin 9.7 / 8.3
So these details doesn't tell anything. The only thing that tells the truth is player posts in different threads.
Example my personal opinion is that Twin is much better casino than what the player rating tells. My grade would be some 9.1 etc. But yes this is my personal opinion.
In my world all what matters is public player posts in casino's own threads. Problems, general feedback, questions, own experiences etc etc. When i read those messages it's much easier to form your own opinion and usually it also affects the decision whether or not to play at that casino.
Ratings are just numbers. That's all what they can tell
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- Joined
- Dec 29, 2013
- Location
- Far north
I have to agree with the negative comments, I have played a lot of online casinos in 18 years, and the ones that have lower rtp are actually my best paying casino compared to the same games twin offer but they claim higher rtp.
They are not a very transparent casino.
If you ask for rtp it gets pushed to different departments, takes 5 days then they finally answer and then the next day you get Simon asking if you have gambling problem.
So..draw your own conclusions, I have.
I play them everyday still but ya their rtp seems low from what it should be, so long story short they need to adapt a real time rtp I guess like videoslots has or ease up with the above "comments"
The vip guy actually told me he would have to to manually calculate my reactoonz RTP,, when I asked that doesnt seem 2020 but whatever....hopefully they will implement the rtp value on their site so this is all mute.
Look, Twin is ok. You pay and win, they pay you quite quickly. Bonuses, forget it. Free spins on deposits are a joke, 0.10 a spin. That they pay me in timely fashion is enough for me. If you are looking for vip incentives or bonuses based on deposits, Twin is not the place for you.
Thanks!
But for me and I think for many other players vip incentives are essential for a casino.
lets be honest guys, nowadays almost all ‚normal’ casinos process your withdraw in a acceptable period of time. Some do that almost instant, some do it within 24 or 48 hours. also in the meantime almost all of these casinos have the same slot offer. Some have more some have less.
but what counts for the player is how they get supported beside the daily business:
how valuable are the weekly daily deposit offers?
how good is the vip benefit?
how good is the vip support?
these are the things that should be part of the casino rating here.
it should be visible in a fair rating that for instance videoslots canceled their vip benefits completely or that twin offers crap promos and vip benefits. This is essential for players that deposit more than 10eur a week and then are happy about casino races with 10cts...
lets be honest guys, nowadays almost all ‚normal’ casinos process your withdraw in a acceptable period of time. Some do that almost instant, some do it within 24 or 48 hours. also in the meantime almost all of these casinos have the same slot offer. Some have more some have less.
but what counts for the player is how they get supported beside the daily business:
how valuable are the weekly daily deposit offers?
how good is the vip benefit?
how good is the vip support?
these are the things that should be part of the casino rating here.
it should be visible in a fair rating that for instance videoslots canceled their vip benefits completely or that twin offers crap promos and vip benefits. This is essential for players that deposit more than 10eur a week and then are happy about casino races with 10cts...
Ok the again my question for Malta:
are you able at twin to provide your players the RTP based on their real money and
, on a seperate sheet, their RTP based on bonus money?
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
Can't speak from where you play from but in the UK, unless there's a secret VIP package for most casinos, the VIP/Loyalty elements are to the point of erosion, they're hardly visible. I agree that if you have casino A and B, and you know that B will give you something extra then, given that w/d times are sometimes more or less the same in some places, why bother playing at A.
I'd personally play at a place with 48hr payment times but with semi decent perks than someone that gives very little back in the form of surprising cash drops/FS offers (depositing and non depositing) than somewhere where i don't even see an email from in 6 months.
Very few places now have the offers/VIP/whatever you want to call it than they did 10 years ago - UK wise i can only think of maybe 3/4 casino (groups) max now unfortunately.
Some of it's a valid point: as withdrawal times/slot selection/deposit and withdrawal methods become nearly the same across a lot of places, what's going to make someone jump out to get your deposit? In the absence of offers etc, it'll probably just come down to where you believe you're luckiest or don't get hassle over SOW etc
- Joined
- Jul 10, 2016
- Location
- North east England
Busy?
Where they busy taking your deposit?
or did that go through with a speed akin to a thousand racing snakes?.
and over 18 hours longer than usual?
many casinos here pay within hours if your all kyc/sow sorted.
to be waiting over 24 hours now for your winnings I think is a disgrace.
You're in Canada? If not, probably, shhhhh.
- Joined
- Jul 10, 2016
- Location
- North east England
Personally mate I’m now at I think 4 active casinos, what I mean by active isn’t regular, just ones when I play I trust and will use.
L&L brand: (all casinos) the only maltese casino I now use, massive reason being had not one single bad experience, the staff are lovely, they process your winnings quick (had a withdrawal within a hour before)
also we have a rep here who is frankly better than the fabled ‘dan’ or later to find out ‘Dans’
they also offer 10% cashback.
The RTP isn’t the greatest granted but at least they are honest about it.
sky Vegas: big U.K. bookies, (not boobies sadly)
Pay within a hour, no sow/kyc nonsense and also offer a sports book, have terrible loyalty but at least they offer something back
William hill: had 5 figure deposits and withdrawals in the past, paid no problems at all and no kyc/sow.
also have decent no deposit offers from time to time.
ladbrokes: same as above, big U.K. bookies site and always pay no issues and decent over the phone C.S
there is no way a player should be waiting over 24 hours nowadays for winnings, no matter if they need a KYC check or SOW or whatever, L&L done mine super fast so unless you can’t or won’t provide basic info there’s no reason why it can’t be done quickly.
last word would be whitehat/caddell.
not had a issue once, in any real capacity, but heard the horror stories and bans and that’s finally put me off, also the reps never staying around here (I understand why one didn’t) but no excuse why others can’t be active.
anyhow, just my thoughts and experiences on a few casinos, take from it what you will.
P.S corona cooking this evening doesn’t have any cheese at all... yes, mind blown I know lol
Ben
- Joined
- Jul 10, 2016
- Location
- North east England
Do videoslots take that long in Canada? Or in Canada do you have to wait a certain amount of time legally to get your winnings?
just asking as I’m not sure.
- Joined
- Jul 10, 2016
- Location
- North east England
A bonus hunt with bonus money is ‘against the spirit of the bonus’My spins were 20p too and I won 99p from them.
Yeah, it was just 123,48 € Bonus I lost (I played them know to see what I would have got). This was also my last experience here because I set a deposit limit to 10 and probably the first time I will SE from an accredited Casino here. Maybe I did something wrong, but the way of 0 tolerance policy just makes me sick.
I do not watch streams and therefore this has nothing to do with me. Also, I wrote that some casinos handle this case much much better. In my lifetime I had overall 2 real problems with casinos (First one: withdraw problem, which was quickly resolved. And this is the second one..)
But thank you for your answer, this way I will stay in profit at Twin forever. Made the decision pretty easy. I am out of this thread, I just wanted to share my experience here. If you ever gonna want do a bonus hunt write the support, never go below 1-2 € or you lost. Even if you immediately contact support you have been already doomed the moment the system detects your super fraud interactions... (At the end my balance swapped to real money, because I had 0,89 € real money left. This was probably the problem but does not matter anymore...)
(The funny thing is, the system can detect it is bonus money and simple could add it to the bonus balance and take the last wagering amount which is still saved up. But this would be player friendly...)
And will almost 110% void any wins you had..
sadly many clowns whom use this method won’t tell the ilk following that it’s not allowed, yet it’s ok for them to do.
many accredited casinos here with said clowns promoting them still allow it, yet like you as a average player found out when you win it’s not allowed.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Nope usually processed in a couple minutes
next day if etransfer to receive funds
3-5 if bank
dont use ewallets, so dont know there
So, I closed my Twin account today. Here's why:. I spend $1000s a month at Twin with absolutely no interaction from the casino in terms of VIP stuff at all.
That's ok, rewarding players isn't their thing. Everyone's different.
This was the deal breaker for me: did one of many deposits and decided to take their free spins for depositing. I didn't play them. However, I did withdraw. I then went to play the free spins. I couldn't. They were denied to me because I withdrew.
This is wrong on so many levels, but especially because it says, if you withdraw, there will be negative consequences.
I closed my account because of this. Totally unacceptable of Twin.
I will say money isn't an issue for me, but ethics are. I think Twin needs to look in the mirror.
That's ok, rewarding players isn't their thing. Everyone's different.
This was the deal breaker for me: did one of many deposits and decided to take their free spins for depositing. I didn't play them. However, I did withdraw. I then went to play the free spins. I couldn't. They were denied to me because I withdrew.
This is wrong on so many levels, but especially because it says, if you withdraw, there will be negative consequences.
I closed my account because of this. Totally unacceptable of Twin.
I will say money isn't an issue for me, but ethics are. I think Twin needs to look in the mirror.
- Joined
- Jan 26, 2013
- Location
- finland
They have no vip stuff so they couldnt lose vip player 
Lol, true that. 9.9999999999 rated by the way.They have no vip stuff so they couldnt lose vip player
Hi twin,
i guess no answer to my question is also an answer, isn’t it?
Hi Stuckluck,
Sad that you closed your Twin account.
When you take on a deposit offer from Twin and you win with your real money you can cash that out.
Now, we do actually have a term stating that if you do have a pending withdrawal, that these bonuses will be forfeited.
So we have clear terms for this. That you have agreed to have read, understood, and agreed with.
However - This is just a term and that you are always able to play your deposit free spins, having a withdrawal or not.
- I believe this change was made back when we did the baptism, so we actually changed it.
So if you had trouble, actually claiming them you could have just told me, support, loyalty, or someone else and we would have at least compensated that for you.
In any case, I wish you the very best,
Kasper,
Twin
Hi andym,
I will check and let you know, but rest assured you are able to retrieve the information yourself and then split, calculate yourself. However, will check if the team would do it on your behalf to begin with.
Kasper,
Twin
- Joined
- Aug 21, 2018
- Location
- Finland
I will forward some feedbacks from other players because there has been a discussion in the finnish casino forum about Twin's withdrawal speeds and the problem has still not been fixed ->
5- 6 months ago everything was okay, player got his / her money in few hours or under 12 hours. In July something mystically changed. First message in finnish casino forum touching pending withdrawal was written in July 22nd 16:35 finnish time.
First we were like wtf usually Twin pays fast. We thought maybe some technical broblems and everything will be fixed soon. But no. In July i asked your staff what's going on. Reason you said was some temporarily player spike and you have rush because everybody plays in Twin because corona. Also every time when someone has asked "what's going on with my withdrawal" you've said "we will pay out in 72 hours". What? Casino who has paid earlier in hours is now promising to pay in 3 days?
And let's get back in time. After July nothing has happened for the better. When i read feedbacks from multiple players in finnish forum the formula is the same:
3 days pending, 2 days pending, 4,5 days pending. Negative feedback comes and will come in future also.
Yes there is many many casinos in markets with long withdrawal periods but when I created "Twin: promo's and spins" thread to finnish forum 6 months ago. I made it because in may Twin was A-class casino where everything worked well and i was suprise there wasn't own thread for this casino. In july silently hoped that you will fix this stupid pending broblem and come back to level you were 6 months ago but no.
So summa summarum: First message about your long pending periods had written over 3 months ago. It
it had to be temporary but looks like it's not.
Some players has written that enough is enough. They don't want to play in Twin anymore and this too long pending period is only reason to vote with their feet.
And don't get me wrong. I just wanted to share some player feedbacks whtch are written in finnish. For me twin is great place to play as as I wrote in this thread before. But last week there was many many many feedbacks and it's in pretty bad situation at the moment. I will also stop playing there as long as this situation keeps going. I won some small amount with no deposit free spins last saturday. It has took 45 hours now (and yes, you have paid out in weekends also).
So please do something. Many player will walk away in future because transactions won't work. And that's only reason. This reason sounds silly doesn’t it when everything else is in good shape but player don't get his / her money even within a reasonable time?
5- 6 months ago everything was okay, player got his / her money in few hours or under 12 hours. In July something mystically changed. First message in finnish casino forum touching pending withdrawal was written in July 22nd 16:35 finnish time.
First we were like wtf usually Twin pays fast. We thought maybe some technical broblems and everything will be fixed soon. But no. In July i asked your staff what's going on. Reason you said was some temporarily player spike and you have rush because everybody plays in Twin because corona. Also every time when someone has asked "what's going on with my withdrawal" you've said "we will pay out in 72 hours". What? Casino who has paid earlier in hours is now promising to pay in 3 days?
And let's get back in time. After July nothing has happened for the better. When i read feedbacks from multiple players in finnish forum the formula is the same:
3 days pending, 2 days pending, 4,5 days pending. Negative feedback comes and will come in future also.
Yes there is many many casinos in markets with long withdrawal periods but when I created "Twin: promo's and spins" thread to finnish forum 6 months ago. I made it because in may Twin was A-class casino where everything worked well and i was suprise there wasn't own thread for this casino. In july silently hoped that you will fix this stupid pending broblem and come back to level you were 6 months ago but no.
So summa summarum: First message about your long pending periods had written over 3 months ago. It
it had to be temporary but looks like it's not.
Some players has written that enough is enough. They don't want to play in Twin anymore and this too long pending period is only reason to vote with their feet.
And don't get me wrong. I just wanted to share some player feedbacks whtch are written in finnish. For me twin is great place to play as as I wrote in this thread before. But last week there was many many many feedbacks and it's in pretty bad situation at the moment. I will also stop playing there as long as this situation keeps going. I won some small amount with no deposit free spins last saturday. It has took 45 hours now (and yes, you have paid out in weekends also).
So please do something. Many player will walk away in future because transactions won't work. And that's only reason. This reason sounds silly doesn’t it when everything else is in good shape but player don't get his / her money even within a reasonable time?
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It’s not only the withdraw speed. As mentioned in previous posts here there are a lot of things at twin that went just bad in the last months. The unacceptable withdraw speed just fits into that picture.
im also very disappointed as i always liked twin and also pushed them in the past In different posts here.
it’s normal in a business that a Company try to ‚optimize‚ their benefits. In the online casino world these activities (slower withdraws, bad vip support, high wagering,...) usually the customer has to ‚pay. And we are gamblers. And gamblers are stupid...
but there is a line when it’s enough and at least for me twin already crossed that line and pushed their ‘bad activities, way too far now...
As after more than one week later nothing happened from your side:
should I ask your support by myself? Or what makes it so difficult for a high rated casino to provide these figures? Please let me know how I can support
Well I hope you are well too. We are not able to split the bonus and real balance for you, you may however request the data and do that yourself.
Kasper,
Twin.
However I’m quite confused how I can split that by myself if you are not able to do that in your system but thanks for finally letting me know...
I will give my 2 cents: despite spending $1000's per month, I never received one bonus offer. They have no VIP system except for those in the highest echelons or perhaps not.
Payouts are quick for Canada, however.
Why on earth would you constantly offer bonus spins of 0.10 cents for depositing to a player that bets between $2 and $30+ a spin?
Twin is a mediocre casino, offering not much to players. Their ranking on this forum is ridiculous.
Payouts are quick for Canada, however.
Why on earth would you constantly offer bonus spins of 0.10 cents for depositing to a player that bets between $2 and $30+ a spin?
Twin is a mediocre casino, offering not much to players. Their ranking on this forum is ridiculous.
- Joined
- Jul 10, 2016
- Location
- North east England
You can’t adjust bonus funds and real balance?
Jonathan(Twin Casino)
Dormant account
- Joined
- Apr 6, 2020
- Location
- Malta
We actually do have a VIP system in place and there is more to come. Feel free to reach out to me via email and I'll have a look if we can offer you something extra.
Just email [email protected]
Jonathan(Twin Casino)
Dormant account
- Joined
- Apr 6, 2020
- Location
- Malta
Thank you for your feedback. We wish you all your best in your future endeavours.
- Joined
- May 31, 2015
- Location
- canada
edit : patience = paid
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edit : patience = paid
glad to hear you got sorted, remember - if you have a pending wd, always contact us on CasinoMeister in a PM, or through [email protected] and let us know you are a valued CM member.
We can, most of the time push it a bit faster that way
Kasper,
Twin
- Joined
- May 31, 2015
- Location
- canada
Thxglad to hear you got sorted, remember - if you have a pending wd, always contact us on CasinoMeister in a PM, or through [email protected] and let us know you are a valued CM member.
We can, most of the time push it a bit faster that way
Kasper,
Twin
Whats up with the new 72 hours pending rule? I understand the whole reversal idea but it’s not something expected from twin.
As for the bonus comment from another cm member, you guys offer once a week 3 level free spins offer. Its a nice freeroll for 3 min deposits. Apart from that, you offer nothing so he wasnt wrong completely. Why not a 100% 40x wager once or twice a year?
I have not heard about that "new rule"
So I can't answer that, I know we right now have some high workload in terms of pending cashouts and verifications - this is because we have grown quite a lot.Germany regulating and Sweden regulations require verifications as well, resulting us to have a bit of a delay sometimes, so I assume that is what the support agent has meant.
We aim that to be resolved quite quickly
until then you are more than welcome to reach out as previously stated.- Sometimes we do have other promo's ongoing, sometimes the biggest and best bonuses come from our Loyalty/VIP dept. However, your best bet is to keep an eye on the site and allow marketing material ( if you want to) to benefit from better and more offers.
Kasper,
Twin
- Joined
- Jan 26, 2013
- Location
- finland
And more rigged shit from you... free spins mania... ive claimed offer 3 times and every set of 50 spins paid me same amount 1,40€... thats truly random... also when i ask you to send my rtp/game history i get reply that i can count it myself from my history.. really ?
- Joined
- Jul 10, 2016
- Location
- North east England
What 3 sets of 50 spins separately played all paid you the exact same amount?.
- Joined
- May 31, 2015
- Location
- canada
- Joined
- Jan 20, 2004
- Location
- Pictland
Please remember that you are expected to treat ALL forum members with a measure of civility and respect. It's in the Forum Rules and we do expect you to comply.
Also, abusing the shit out of casino staff on chat is not cool. If, for example, you had a PAB going on this that kind of behaviour would get you kicked to the curb.
Be cool about this. You can make your point without being a douche about it.
Hi
Actually, if you take a look at :
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Log in or register now.
you will see we do have an option to lock your withdrawal Kind regards,
Kasper
Twin
Of course, he didn't get the same amount of winnings 3x in a row.
- Joined
- Jan 26, 2013
- Location
- finland
Yeah my bad, 1,35€ twice and 1,40€ once.. my bad
- Joined
- Jan 26, 2013
- Location
- finland
And 1,30€ on 4th... just saying.. there has been discussion can casino buy set of spins wich gives certain amount... im pretty sure they can
yeaaaaaaaaaaaaaaaaaaaah no.And 1,30€ on 4th... just saying.. there has been discussion can casino buy set of spins wich gives certain amount... im pretty sure they can
- Joined
- Oct 24, 2020
- Location
- Ireland
In Fairness, I took the same offer 3 times, Cant remember winnings from all 3 set of spins but obviously the one that stands out for me, was the 16euro win which I suppose was around 160x
