Today I had my first bad experience at Twin Casino (I already wrote a PN to @Twin).
I got 2 free spins in BOD (1 € value) with the reward system. They are 35x wagering, I was lucky to get 80 € bonus money. I started a bonus hunt... when 0,20 € money left I started opening the games and 0 € would get to my balance. Because I did this with bonus money and there was probably no bonus money anymore, but I never had such a problem in any other casino (for example at Platin Casino: There would be a list of games where you see which games left before bonus can be completed)
I did not expect such a rule in a casino like Twin. But well, always problems with wagering, I was so happy to have at least 1-2 hours play time but it shouldn't be. My Bonus Rounds:
1 Tiger Rush (This one I played -> 0,80 € won in bonus and noticed it did not get added to balance)
2 Jaguar Temple
3 Mustang Gold
4 Sweet Alch. (4 pots)
5 Wild Bazaar (3 Respins)
6 Cash of Kingdoms
7 Rise of Olympus
8 Dark Red
9 Madame Destiny
10 House of Doom (Pick Feature)
This all are worth 0 € now. I asked if I can play them and they add the sum of all to a bonus balance and add the remaining wagering (As the winnings seem to still appear in the game history). The answer was "Sorry can't change it".
Hi Aryol,
Thank you for reaching out.
That is unfortunately not allowed at our casino which is stated under "Game Rules".
Also furthermore, while some Casino's do offer this type of play, as you have mentioned most and bigger casinos do not allow your bonus balance to go below a certain minimum/zero and this is due to the system will see the bonus as "lost" when reaching zero ( or whatever minimum is set), giving the customer the option to then go take the now free cash from his bonus rounds saved up, without further wagering.
I know(As a continuous viewer myself) that many streamers actually tell their viewers to never go to zero balance and always consult with the Casino before starting a bonus hunt.
I am however sorry for the negative experience it must have been.
Kasper,
Twin