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Twin Casino Passed the Test

dionysus said:
After the initial headaches of depositing, I can say chat was helpful and the rep responsive so kudos :thumbsup:
Click to expand...

Glad to hear it! If you have some constructive feedback regarding our deposit page I'd love to hear it!

Feel free to drop me a message privately as well if you'd prefer!

Glad you had a good experience with our chat as well :-)

Kasper,
Twin
 
aceking123 said:
Still why dead or alive is still being banned ?? Or doesnt count?
Click to expand...
I also wondered why some casinos banned it, but found out about a week ago. A friend of mine actually went bonus looting with a positive EV playing dead or alive, he had done a bunch of calculations on it. Even though you'll lose most of the time, the potential to hit a 1000x+ or just lose long before the turnover is met will give you a positive EV with the average bonus conditions. It's almost like you get the bonus without a turnover requirement because if you do hit it, you can easily finish the bonus turnover and if you don't, it's like you got some extra free money to play with.

About Twin getting a Swedish license.. 1 online casino was granted a Swedish license in February. ZERO in march:
You do not have permission to view link Log in or register now.


There are multiple casinos that I'm waiting to play on who've applied for it but nothing is happening, the last 3 approved have all been land-based.
 
xexe said:
I also wondered why some casinos banned it, but found out about a week ago. A friend of mine actually went bonus looting with a positive EV playing dead or alive, he had done a bunch of calculations on it. Even though you'll lose most of the time, the potential to hit a 1000x+ or just lose long before the turnover is met will give you a positive EV with the average bonus conditions. It's almost like you get the bonus without a turnover requirement because if you do hit it, you can easily finish the bonus turnover and if you don't, it's like you got some extra free money to play with.

About Twin getting a Swedish license.. 1 online casino was granted a Swedish license in February. ZERO in march:
You do not have permission to view link Log in or register now.


There are multiple casinos that I'm waiting to play on who've applied for it but nothing is happening, the last 3 approved have all been land-based.
Click to expand...

Indeed, I did not really want to go into details, but maths like that is exactly why Dead or Alive is an excluded game on most casinos out there.

I am, however, still doing some maths with our CRM to enhance the experience by allowing gameplay done on DoA, but there are some things we are still working on.

We continue to have complete faith in that we'll soon be able to once again offer our services to Swedish customers :-)

Have a good one,

Kasper,
Casino Manager
Twin
 
Twin said:
Indeed, I did not really want to go into details, but maths like that is exactly why Dead or Alive is an excluded game on most casinos out there.

I am, however, still doing some maths with our CRM to enhance the experience by allowing gameplay done on DoA, but there are some things we are still working on.

We continue to have complete faith in that we'll soon be able to once again offer our services to Swedish customers :)

Have a good one,

Kasper,
Casino Manager
Twin
Click to expand...

Hi How about 20% contributions on it??
 
Hi All Meister Members!

How are you all doing?

Can we please welcome to our forum, Twin's VIP Manager Alex!!! :)

@Alex@Twin will be here to help me out on the forum going forward, of course, I will stay as active as I have been in the past.

Alex is here to help you guys out with questions or concerns should I not be able to answer immediately or if you prefer, to contact him directly - feel free to!

Please give him a warm welcome to the site :)

Kasper,
Casino Manager
Twin
 
Hey, all Meisters!

Thank you very much for the warm welcoming!

As Kasper mentioned above I will be here to try and help you guys if you have any queries or other feedback to us :)

I am really looking forward to getting to know you all so feel free to reach out whenever or whatever it might be!

Thanks again! I wish you all a lovely day!
:cheers:

Alex,
VIP Account Manager
Twin
 
Thanks again, everyone!

I am very happy to finally be a part of this forum :D

@Sonict Awesome to hear my friend, your prices will hopefully arrive shortly, you know how it is with EU shipping to Canada ;D


Best regards
Alex
VIP Account Manager
Twin
 
Jasminebed said:
Would love to see you opening up NetEnt to your Canadian customers, like other casinos.
Click to expand...

Hi Jasminebed,

For sure.

As soon as we have confirmation from the provider that we are indeed ok to provide you with the content, we will naturally switch it on! :-)

I hope I have more information on the subject later on this week,

Stay tuned

Kasper,
Casino Manager
Twin
 
Hello @Twin .

I have a problem which your support couldnt solve neither I have any further response received. Everytime I try to open Play'n'go help file it just gives me an error, all I wanted was to look which rtp% the particular slot has.

Br.
Alex
 
Alexish said:
Hello @Twin .

I have a problem which your support couldnt solve neither I have any further response received. Everytime I try to open Play'n'go help file it just gives me an error, all I wanted was to look which rtp% the particular slot has.

Br.
Alex
Click to expand...

Hi Alex,

Thanks for reaching out.

Kindly send me a PM with the email registered to Twin.

Will investigate with PlayNgo and revert back to you.

- Until then I can guarantee that Twin always has the highest RTP setting on any slot you play.

Kind regards,

Kasper,
Head of Casino
Twin
 
rr9 said:
That's great to hear! Do you have a date set when you will start with the daily races again?
Click to expand...

Hi rr9!

Sorry for the long response time on this one, I have been traveling.

- We have added 1 extra race to begin with, so we will have a 1 Weekly race + 1 Weekend Race

Moving forward we will continue to re-add the other races, I hope we can be live with more races this coming month.

Kind regards,

Kasper,
Head of Casino
Twin
 
Just want to drop in here with some light praise.

Had a hell of a run yesterday on Twin. Started out with two deposits of 10 euro each, and by the time I called it my total withdrawals were up to 1000 euro. Went to verify my account (should have done this earlier, but I never do learn) and initially was a bit frustrated that they would not accept anything but a bank statement as proof of address even though I've never had to provide that anywhere before. Like... not a single other casino has ever asked me for this. It feels a bit private, doesn't it?

Anyway, I tried to get it my way with not much luck, but in the end I conceded and compromised by sending them one single page of my most recent statement and a screenshot of my online account showing the deposits. I was anticipating that they would not accept this and would keep delaying things to get my full statement, but no more than an hour later I got a mail telling my my account was verified and that all my withdrawals were processed and done.

So while I'm still not a fan of the hard line of not accepting any other proof of address than a bank statement or utility bill, they at least budged just a little and in the end the whole thing took less than a day. I didn't have to send strangers an entire month's worth of transactions (it's 2019 so that's pretty much my life summed up in numbers) and I got my money. Can't complain then :)

It's nice to see a casino actually be helpful and get things done and not hold your winnings hostage while they run you around the block *cough casinocasino cough*

Anyways... good stuff. I'll definitely play there again once I've cooled off from yesterdays overlong session :p
 
nabbz said:
Just want to drop in here with some light praise.

Had a hell of a run yesterday on Twin. Started out with two deposits of 10 euro each, and by the time I called it my total withdrawals were up to 1000 euro. Went to verify my account (should have done this earlier, but I never do learn) and initially was a bit frustrated that they would not accept anything but a bank statement as proof of address even though I've never had to provide that anywhere before. Like... not a single other casino has ever asked me for this. It feels a bit private, doesn't it?

Anyway, I tried to get it my way with not much luck, but in the end I conceded and compromised by sending them one single page of my most recent statement and a screenshot of my online account showing the deposits. I was anticipating that they would not accept this and would keep delaying things to get my full statement, but no more than an hour later I got a mail telling my my account was verified and that all my withdrawals were processed and done.

So while I'm still not a fan of the hard line of not accepting any other proof of address than a bank statement or utility bill, they at least budged just a little and in the end the whole thing took less than a day. I didn't have to send strangers an entire month's worth of transactions (it's 2019 so that's pretty much my life summed up in numbers) and I got my money. Can't complain then :)

It's nice to see a casino actually be helpful and get things done and not hold your winnings hostage while they run you around the block *cough casinocasino cough*

Anyways... good stuff. I'll definitely play there again once I've cooled off from yesterdays overlong session :p
Click to expand...


Hi nabbz!


Thank you for your valued Feedback,

I will be correcting that asap regarding Proof of Address, any document that you have that verifies your address should suffice :-)

I hope you will keep having an awesome time on our site! Happy to hear you had a great win!

Kind regards,

Kasper
Head of Casino
Twin
 
I opened an account at TWIN casino just before the weekend to give them a try.
I was well impressed by the website, and the ease of use.
I can sort slots by provider which is great.

The KYC procedure was swift and painless and my documents were approved within 2 hours.

Also I had to contact Kasper regarding a quick question about my KYC and he answered me promptly.
It made me feel ready to give this casino a go.

A very good choice of slots and the slots I did play performed well, no lag in spins whatsoever.
Website responds well and as said before very easy to use.

I did not manage to get a WD, so I can't comment on WD speeds yet. :)

If I have made a WD I will update accordingly in the MM section of the forum.

All in all thumbs up from me and a casino I will certainly play again.

:thumbsup:
 
Hi @Twin ,

Could you have a look at below video.
I encountered this when playing at Twin this evening.
Balance kept changing and I had issues making a WD request, when making the video all of a sudden the balance updated to the full amount and I was able to make a WD request.

Can you check if it went through?

See below video what was going on.

Quite stressed as it seems to have it's own life. :eek:

Thanks!

 
And with a 450 Euro WD pending I can still withdraw the full amount!!
This should be looked at as people could abuse this.

Annotation 2019-12-22 001143.webp
 
I withdrew 450 & 50.
I hope it will be processed tomorrow (Sunday).

Balance still shows:

Annotation 2019-12-22 003439.webp


But when I open a slot the balance is correct:

Annotation 2019-12-22 003506.webp


Seems there is a serious issue in the back end and I have no way to contact you guys!
 
To add,I made a few withdrawals and all have been paid early the next morning.
So top service and I am happy to continue playing here. :thumbsup:

Hope this balance wobble issue will be fixed though, it is very weird and can confuse the players.
 
Hey everyone :)

Today we added over 100 new titles for everyone to enjoy from the amazing people at High5 Games!

I also heard if you spam [email protected] @Alex@Twin will be happy to give out a few free spins for Goldstruck in the coming days. Remember to mention your CM username in the email :D

Have a great day guys!

Kasper,
Head of Casino
Twin
 
[max says: see down-thread, post #156, for a rather more complete version of the story here. Suffice it to say that the casino had very good reasons for initiating a KYC re-do for this player at this time.]

Im quite surprised by this casinos behavior recently and the stalling tactics being implemented.

I have done KYC 3 times here and every time they ask is when I cashout over $500. They ask me for bank statements and ID and everything all the time. MY last kyc was under a year ago and I win $800 and once again, they are demanding all types of documents.

Please stop doing this.

I have contacted the rep to voice my displeasure but everyone should be aware of this annoying stalling tactic.

Most likely will not be playing here in the future. Players win, it happens. Accept it and stop with the bs
 
Last edited by a moderator:

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