Twin Casino Passed the Test

[dionysus]

Hi dionysus!


I hope this sums up your questions, should you have further issues with depositing, please do reach out to our customer support!

Kind regards,

Kasper,
Casino Manager
Twin

Sort of - it answered 1 of 2 questions
Any idea as to why if you use a $100 card you can't enter $100 as the amunt - but have to enter $95 instead?
ty

 

[Twin]

Sort of - it answered 1 of 2 questions
Any idea as to why if you use a $100 card you can't enter $100 as the amunt - but have to enter $95 instead?
ty

Hi dionysus,

What deposit method are you using?
- On this deposit method, which currency are you using? Which account currency do you have at Twin?

Twin has zero fee's, so it must be either a conversion fee or a fee from the card issuer/payment method issuer.

Kind regards,

Kasper
Casino Manager
Twin

 

[dionysus]

Hi dionysus,

What deposit method are you using?
- On this deposit method, which currency are you using? Which account currency do you have at Twin?

Twin has zero fee's, so it must be either a conversion fee or a fee from the card issuer/payment method issuer.

Kind regards,

Kasper
Casino Manager
Twin

CAD and mastercard, same I use for every deposit everywhere (and nowhere else will it not take the full $100)

 

[Twin]

CAD and mastercard, same I use for every deposit everywhere (and nowhere else will it not take the full $100)

Hi dionysus,

Might be worth to check out your bank statement, must be a fee from your bank or conversion fee.
"Payment methods are country specific. We charge no fees however some non-EU transfers may be subject to charges applied by processing banks."

I know a lot of our Canadian customers like to use Ecopays, have you considered using this?
Just a suggestion, I hope you will manage!

Kind regards,

Kasper,
Casino Manager
Twin

 

[lockinlove]

CAD and mastercard, same I use for every deposit everywhere (and nowhere else will it not take the full $100)

This has happened to me before at 1 or 2 casinos where I tried with $200 and wouldnt work and I tried lower and it worked. No idea why and its not very common. The casinos this happened on arent popular ones or anything just kind of a one off try. Are you gong to the vanllilla site after and checking if you are getting charged a fee?

 

[dionysus]

This has happened to me before at 1 or 2 casinos where I tried with $200 and wouldnt work and I tried lower and it worked. No idea why and its not very common. The casinos this happened on arent popular ones or anything just kind of a one off try. Are you gong to the vanllilla site after and checking if you are getting charged a fee?

cheers - isnt a MC thing; after it first failed here, worked elsewhere full 100
in fact, it was chat suggested i knock off 5 and to try again where it worked so I gather an issue theyve encountered before

 

[dionysus]

is the casino by any chance oring ltd princess eli malta?

 

[dionysus]

well, I see what it happening now - im getting charged a 'foreign transaction fee - it seems the funds are being taken, converted from CAD to EUR converted back to CAD (I'm not losing per se, just an awkward way of doing it and losing a few bucks on my MC, rather than just taking CAD for CAD acct)

 

[Twin]

is the casino by any chance oring ltd princess eli malta?

Hi dionysus,

Very correct!

Kasper,
Twin

 

[dionysus]

ok thanks sorted
not the biggest deal, least I know now to anticipate a $5 chop off the top to deposit 100 from a prepaid MC (here at least)

 

[Twin]

ok thanks sorted
not the biggest deal, least I know now to anticipate a $5 chop off the top to deposit 100 from a prepaid MC (here at least)

Hi dionysus

It is indeed unfortunate.
We, unfortunately, have no way to remove fee's pushed from the specific bank/provider.

Our fee's remain as they are. non-existing.

Kasper,
Casino Manager
Twin

 

[dionysus]

Hi dionysus

It is indeed unfortunate.
We, unfortunately, have no way to remove fee's pushed from the specific bank/provider.

Our fee's remain as they are. non-existing.

Kasper,
Casino Manager
Twin

i have to guess though it's your processor as this doesnt occur at ANY casino i use using the same card and theyre all out of malta as well
I dunno - like i say, $5 isnt the biggest worry - i dont dep tenners

 

[Twin]

i have to guess though it's your processor as this doesnt occur at ANY casino i use using the same card and theyre all out of malta as well
I dunno - like i say, $5 isnt the biggest worry - i dont dep tenners

Hi dionysus,

Okay, I will have a look at it further and see if there is anything we can do in that regard

Thanks again for the feedback so far!

Kasper,
Twin

 

[chiya]

@Twin

I'll just ask here since your bonus terms seem dubious to say the least and I can't trust what live chat says ..

Why does it say in the bonus term that wagering bonus money on games includes but is not limited to: (game list here). What does that even mean? Includes but not limited to? If it's not limited to those games then why aren't the rest shown? That term literally makes no sense.

Secondly, it says that max cashout from free spins is 100. Is that true for rewards that you earn by playing with real money at the casino too? When you level up you gain a prize and you can usually choose cash or free spins. Is there any reason to take free spins (even though their value is higher) if they have wagering AND max cashout is 100? Or is there no max cashout? The terms are really vague when it comes to those prizes specifically. Live chat says that they have a max w/d which is ridiculous.

This would mean effectively that:

1) If you earn multiple rewards throughout your session, you should only accept one of them at a time. If you win, you should withdraw and only play another reward after doing so.

2) If you win from FS and you have a balance that is over 100€, you should keep playing the excess balance until you lose it to accumulate more rewards that you would then play in the manner described above.

This is absurd.

I of course lost my deposit but just happened to win big on the loyalty rewards. If this were any other casino I'd be happy knowing I just won 550€ off loyalty rewards but here apparently loyalty rewards are rather limited. Gives a new meaning to a "loyalty reward".

 

[Twin]

@Twin

I'll just ask here since your bonus terms seem dubious to say the least and I can't trust what live chat says ..

Why does it say in the bonus term that wagering bonus money on games includes but is not limited to: (game list here). What does that even mean? Includes but not limited to? If it's not limited to those games then why aren't the rest shown? That term literally makes no sense.

Secondly, it says that max cashout from free spins is 100. Is that true for rewards that you earn by playing with real money at the casino too? When you level up you gain a prize and you can usually choose cash or free spins. Is there any reason to take free spins (even though their value is higher) if they have wagering AND max cashout is 100? Or is there no max cashout? The terms are really vague when it comes to those prizes specifically. Live chat says that they have a max w/d which is ridiculous.

This would mean effectively that:

1) If you earn multiple rewards throughout your session, you should only accept one of them at a time. If you win, you should withdraw and only play another reward after doing so.

2) If you win from FS and you have a balance that is over 100€, you should keep playing the excess balance until you lose it to accumulate more rewards that you would then play in the manner described above.

This is absurd.

I of course lost my deposit but just happened to win big on the loyalty rewards. If this were any other casino I'd be happy knowing I just won 550€ off loyalty rewards but here apparently loyalty rewards are rather limited. Gives a new meaning to a "loyalty reward".

Hi chiya,

as mentioned in my private message to you, there is no max cap on winnings from our Loyalty Program.

I apologie for the wrong information you received on chat, I will make sure it does not happen again

And congrats on your winnings!

Kasper,
Casino Manager
Twin

 

[chiya]

Thank you Kasper. Should've waited more patiently but I overreacted since 550€ is a huge win for me and losing it would be fairly upsetting. Aside from misinformation I will say your CS is top-notch!.

Will definitely return to play again

 

[Twin]

Thank you Kasper. Should've waited more patiently but I overreacted since 550€ is a huge win for me and losing it would be fairly upsetting. Aside from misinformation I will say your CS is top-notch!.

Will definitely return to play again

Glad to hear it!

Nooo you didn't overreact, all good!

I will pass on your positive remarks to our support department!

Kind regards,

Kasper,
Twin

 

[Twin]

Hi all!

Once again we have listened to you guys!

We have removed a lot of games from excluded gameplay with bonus!!

The new terms are as follows:

10. Gameplay done on any of the excluded games will not contribute towards any bonus wagering. The excluded games are: Blood Suckers, Bruno Bingo, Castle Builder, Castle Builder II, Dead or Alive, Devil’s Delight, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer, Jack Hammer II, Kings of Chicago, Pearls of India, Peek-A-Boo, Peking Luck, Robin Hood, Scrooge, The Wish Master, Tower Quest.

Have a lovely Monday!

Kasper,
Casino Manager
Twin

 

[TheAverageGuy]

 

[aceking123]

Still why dead or alive is still being banned ?? Or doesnt count?

 

[lockinlove]

Hi all!

Once again we have listened to you guys!

We have removed a lot of games from excluded gameplay with bonus!!

The new terms are as follows:

10. Gameplay done on any of the excluded games will not contribute towards any bonus wagering. The excluded games are: Blood Suckers, Bruno Bingo, Castle Builder, Castle Builder II, Dead or Alive, Devil’s Delight, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer, Jack Hammer II, Kings of Chicago, Pearls of India, Peek-A-Boo, Peking Luck, Robin Hood, Scrooge, The Wish Master, Tower Quest.

Have a lovely Monday!

Kasper,
Casino Manager
Twin

Nice to see! Does this mean that that we can play them and it just wont contribute? That would be much better than accidentally playing it and losing a balance for playing a restricted game.

 

[Twin]

Still why dead or alive is still being banned ?? Or doesnt count?

Have you ever played DoA ? That's why aceking123!

- To be a bit more open; It's due to the hit frequency, max potential etc etc.

We are working on a way to allow all games to be played with bonus, including DoA, but we also have to make sure that everything adds up before we allow this.

Stay tuned!

Kasper,
Twin

 

[Twin]

Nice to see! Does this mean that that we can play them and it just wont contribute? That would be much better than accidentally playing it and losing a balance for playing a restricted game.

Actually lockinlove, we are cooking something extra on that note.. for now, please do not play bonuses on excluded games

But.. we do have a few ideas in mind already!

Kind regards,

Kasper,
Casino Manager
Twin

 

[lockinlove]

Actually lockinlove, we are cooking something extra on that note.. for now, please do not play bonuses on excluded games

But.. we do have a few ideas in mind already!

Kind regards,

Kasper,
Casino Manager
Twin

Sounds good! You might want to make the term more clear. Most casinos that have the term written like that means you can still play it, it just doesnt contribute to wager

 

[TheAverageGuy]

Cashout received within moments today, bravo!

Keep this up I'll never leave ;-P