Twin Casino Passed the Test

[Alexish]

Hello @Twin .

I have a problem which your support couldnt solve neither I have any further response received. Everytime I try to open Play'n'go help file it just gives me an error, all I wanted was to look which rtp% the particular slot has.

Br.
Alex

 

[Twin]

Hello @Twin .

I have a problem which your support couldnt solve neither I have any further response received. Everytime I try to open Play'n'go help file it just gives me an error, all I wanted was to look which rtp% the particular slot has.

Br.
Alex

Hi Alex,

Thanks for reaching out.

Kindly send me a PM with the email registered to Twin.

Will investigate with PlayNgo and revert back to you.

- Until then I can guarantee that Twin always has the highest RTP setting on any slot you play.

Kind regards,

Kasper,
Head of Casino
Twin

 

[rr9]

Are you going to continue the daily races again? It's a pity that there's only the weekly race left. Cheers

 

[Twin]

Are you going to continue the daily races again? It's a pity that there's only the weekly race left. Cheers

Yes, we will, we were just working on a few mechanics and improvements- then we will back with daily races

Kasper,
Head of Casino
Twin

 

[rr9]

That's great to hear! Do you have a date set when you will start with the daily races again?

 

[Twin]

That's great to hear! Do you have a date set when you will start with the daily races again?

Hi rr9!

Sorry for the long response time on this one, I have been traveling.

- We have added 1 extra race to begin with, so we will have a 1 Weekly race + 1 Weekend Race

Moving forward we will continue to re-add the other races, I hope we can be live with more races this coming month.

Kind regards,

Kasper,
Head of Casino
Twin

 

[nabbz]

Just want to drop in here with some light praise.

Had a hell of a run yesterday on Twin. Started out with two deposits of 10 euro each, and by the time I called it my total withdrawals were up to 1000 euro. Went to verify my account (should have done this earlier, but I never do learn) and initially was a bit frustrated that they would not accept anything but a bank statement as proof of address even though I've never had to provide that anywhere before. Like... not a single other casino has ever asked me for this. It feels a bit private, doesn't it?

Anyway, I tried to get it my way with not much luck, but in the end I conceded and compromised by sending them one single page of my most recent statement and a screenshot of my online account showing the deposits. I was anticipating that they would not accept this and would keep delaying things to get my full statement, but no more than an hour later I got a mail telling my my account was verified and that all my withdrawals were processed and done.

So while I'm still not a fan of the hard line of not accepting any other proof of address than a bank statement or utility bill, they at least budged just a little and in the end the whole thing took less than a day. I didn't have to send strangers an entire month's worth of transactions (it's 2019 so that's pretty much my life summed up in numbers) and I got my money. Can't complain then

It's nice to see a casino actually be helpful and get things done and not hold your winnings hostage while they run you around the block *cough casinocasino cough*

Anyways... good stuff. I'll definitely play there again once I've cooled off from yesterdays overlong session

 

[Twin]

Just want to drop in here with some light praise.

Had a hell of a run yesterday on Twin. Started out with two deposits of 10 euro each, and by the time I called it my total withdrawals were up to 1000 euro. Went to verify my account (should have done this earlier, but I never do learn) and initially was a bit frustrated that they would not accept anything but a bank statement as proof of address even though I've never had to provide that anywhere before. Like... not a single other casino has ever asked me for this. It feels a bit private, doesn't it?

Anyway, I tried to get it my way with not much luck, but in the end I conceded and compromised by sending them one single page of my most recent statement and a screenshot of my online account showing the deposits. I was anticipating that they would not accept this and would keep delaying things to get my full statement, but no more than an hour later I got a mail telling my my account was verified and that all my withdrawals were processed and done.

So while I'm still not a fan of the hard line of not accepting any other proof of address than a bank statement or utility bill, they at least budged just a little and in the end the whole thing took less than a day. I didn't have to send strangers an entire month's worth of transactions (it's 2019 so that's pretty much my life summed up in numbers) and I got my money. Can't complain then

It's nice to see a casino actually be helpful and get things done and not hold your winnings hostage while they run you around the block *cough casinocasino cough*

Anyways... good stuff. I'll definitely play there again once I've cooled off from yesterdays overlong session

Hi nabbz!


Thank you for your valued Feedback,

I will be correcting that asap regarding Proof of Address, any document that you have that verifies your address should suffice

I hope you will keep having an awesome time on our site! Happy to hear you had a great win!

Kind regards,

Kasper
Head of Casino
Twin

 

[lotusch]

I opened an account at TWIN casino just before the weekend to give them a try.
I was well impressed by the website, and the ease of use.
I can sort slots by provider which is great.

The KYC procedure was swift and painless and my documents were approved within 2 hours.

Also I had to contact Kasper regarding a quick question about my KYC and he answered me promptly.
It made me feel ready to give this casino a go.

A very good choice of slots and the slots I did play performed well, no lag in spins whatsoever.
Website responds well and as said before very easy to use.

I did not manage to get a WD, so I can't comment on WD speeds yet.

If I have made a WD I will update accordingly in the MM section of the forum.

All in all thumbs up from me and a casino I will certainly play again.

 

[lotusch]

Hi @Twin ,

Could you have a look at below video.
I encountered this when playing at Twin this evening.
Balance kept changing and I had issues making a WD request, when making the video all of a sudden the balance updated to the full amount and I was able to make a WD request.

Can you check if it went through?

See below video what was going on.

Quite stressed as it seems to have it's own life.

Thanks!

 

[lotusch]

And with a 450 Euro WD pending I can still withdraw the full amount!!
This should be looked at as people could abuse this.

 

[lotusch]

Amount in the slots is the correct one.

 

[lotusch]

I withdrew 450 & 50.
I hope it will be processed tomorrow (Sunday).

Balance still shows:



But when I open a slot the balance is correct:



Seems there is a serious issue in the back end and I have no way to contact you guys!

 

[lotusch]

Did get paid early this morning, so that is awesome...Thanks @Twin
Will check later if this issue has been resolved.


Mark.

 

[helenakp]

I have lucky and favorite casino and thats definately you Twin casino...i had another amazing luck when from 10 free spins i managed to withdraw another 100 euros and the best part is that the money hit my Skrill 5 minutes later...Twin i adore you ☺

 

[Twin]

Amount in the slots is the correct one.

View attachment 120294

Looks very... interesting!

I will have our devs have a look at this!

Kind regards,

Kasper
Twin

 

[lotusch]

Looks very... interesting!

I will have our devs have a look at this!

Kind regards,

Kasper
Twin

Just to let you know, it happened again last night.. Didn't affect me as I just played because the balance on the slots was ok.

 

[lotusch]

To add,I made a few withdrawals and all have been paid early the next morning.
So top service and I am happy to continue playing here.

Hope this balance wobble issue will be fixed though, it is very weird and can confuse the players.

 

[Twin]

Love that! Big congrats!

 

[miksaxxx]

To add,I made a few withdrawals and all have been paid early the next morning.
So top service and I am happy to continue playing here.

Hope this balance wobble issue will be fixed though, it is very weird and can confuse the players.

I hope you taked little bit "extra" in withdraws.

@Twin : Kasperin taskusta

 

[lotusch]

I hope you taked little bit "extra" in withdraws.

@Twin : Kasperin taskusta

Meh, I don't like to abuse the system, it will get back to you one way or another.
I win fair and I lose fair, name of the game.

And Twin is a nice place to play, would not like to get kicked and my name tarnished for a few Euro.

 

[JohnSnow]

Once again a casino that had the license to offer games to the Netherlands but one that refuses to do so. A lot of promising new casino's doesn't accepts us Dutchies.

 

[Twin]

Hey everyone

Today we added over 100 new titles for everyone to enjoy from the amazing people at High5 Games!

I also heard if you spam loyalty@twin.com @Alex@Twin will be happy to give out a few free spins for Goldstruck in the coming days. Remember to mention your CM username in the email

Have a great day guys!

Kasper,
Head of Casino
Twin

 

[Alex@Twin]

That is correct guys!

Feel free to reach out to me via private message here on Casinomeister if you are interested in some free spins!


All the best guys!
Alex
VIP AM
Twin

 

[lockinlove]

[max says: see down-thread, post #156, for a rather more complete version of the story here. Suffice it to say that the casino had very good reasons for initiating a KYC re-do for this player at this time.]

Im quite surprised by this casinos behavior recently and the stalling tactics being implemented.

I have done KYC 3 times here and every time they ask is when I cashout over $500. They ask me for bank statements and ID and everything all the time. MY last kyc was under a year ago and I win $800 and once again, they are demanding all types of documents.

Please stop doing this.

I have contacted the rep to voice my displeasure but everyone should be aware of this annoying stalling tactic.

Most likely will not be playing here in the future. Players win, it happens. Accept it and stop with the bs