Trada moving to Aspire Global platform from 20th November

[colinsunderland]

Who actually owns trada thereno info in about us

It's Trada Games (Jersey) isn't it?

 

[steveh35]

It's Trada Games (Jersey) isn't it?

I mean we know the names of VideoSlots owner from searching internet but theres nothing about trada owner or owners.

 

[bruinsdude]

There is 1 very easy solution: deposit somewhere else

I'm holding out hope that the games selection issue can be remedied, all else is just window dressing to me. I do not need 50 Fruity Friends clones, I just want my NetEnt and Pragmatic titles back. I loved Trada, and don't mind continuing to support them, but how much is too much of a change?

 

[colinsunderland]

I mean we know the names of VideoSlots owner from searching internet but theres nothing about trada owner or owners.

ah right, sorry I misunderstood. From memory they are quite well hidden as Trada are registered at a third party company who offer office solutions to companies I believe.

 

[Ginogenelli]

Genuine question - why is the RTP at such a low percentage temporarily? Why can't it be put back up to the higher RTP right now or tomorrow?

 

[thr0b]

They’re not in charge of the platform, do all casinos on the platform run at that setting.

Next year, apparently the sites on the platform will be able to set their own RTPs.

 

[Ginogenelli]

Ah right, cheers

 

[geordiecolin]

Trada handed the keys over to a new games provider, and the actual games list is much much shorter than before. Depending on where you live the RTP is lowered. (though my BOD RTP sits at 94.25%, others have seen it as low as 91%) Wagering contributions are only 50% for 99% of games, unless you play the Aspire Fruity Friends etc. CS is no longer run by Trada. Play n Go and Red Tiger are there, but at what cost? A huge chunk of my go to games have vanished.

Oh dear. So it appears that Trada are going down the same road as Videoslots with regard to RTP? Is there anything redeeming about these recent changes?

 

[colinsunderland]

Oh dear. So it appears that Trada are going down the same road as Videoslots with regard to RTP? Is there anything redeeming about these recent changes?

They are worse than VS, the RTP for PNG is set at 91% for us.
No nothing redeeming at all.
20-25x wagering to offset the lower RTP and reduced contributions to wagering is what was said we were getting, but even at 20x, if the games only contribute 50% thats 40x wagering, so more than before, which doesn't even take into account a massive 5% less RTP on those affected games.

 

[SpinUk]

Oh dear. So it appears that Trada are going down the same road as Videoslots with regard to RTP? Is there anything redeeming about these recent changes?

Apart from Conor and Rachel still work there? Nope.

 

[brianmon]

Wasn't Trada one of those sites where both cash and bonus money contributed to the wagering?
The way the AG sites work, it's just bonus money which contributes. So you need to lose your cash deposit, before the wagering even begins

 

[slotter999]

Genuine question - why is the RTP at such a low percentage temporarily? Why can't it be put back up to the higher RTP right now or tomorrow?

I'll add two more options -

1.) simply don't offer the game at all if you feel that the RTP offered is not aligned with your own casino standards.

2.) Implement a cashback system where the percentage difference between offered RTP and aspirational RTP is covered. So for every £1 spin on 91% BOD - you get 5p cash back if it indeed your intention to offer the 96% version. Sure it will cost them financially as I believe technically that would be considered a bonus of sorts but sometimes you take the hit to reward your loyal customers.

The decision to offer lower RTP games is a commercial one as this is a commercial operation.

Some of the posts here talk about them as if they are a charity having a few teething problems. They are not. They are a casino where is the entire business model is built around people losing their money - there has to be perspective.

They will have known the lower RTP was coming for quite some time but went ahead with it anyway. They could have chosen another platform. They could have built their own. There were and are always other options available regardless of the size and complexity of such an undertaking. Ultimately it's a business decision.

 

[Supababe]

@slotter999
I’m pretty sure Conor and Rachel mentioned a plan to offer a bonus or something as recompense for the shocking rtp earlier on in this thread.
I might be totally wrong... perhaps too many late nights with a toddler made me dream about it....

 

[Nik]

You got that one right Dionysus.
We were not bought by Aspire. We're still owned independently.
It was out previous platform provider (Pariplay) that was bought.

With all respect Conor - do you actually realise what independence means?
As it stands - you’ve got no say over “general terms and conditions” , no say over “withdrawal times” , no say over “bonus terms” , half of the games if not more , count 50% towards wagering ..... come one mate !

 

[pinnit2014]

Sorry to say I really can't see anything changing. I hate AG sites and when i logon to Trada, that's what i see. So, regardless of how great their reps are on here (and they are), there's just no desire to deposit.

To stand a chance, surely any negotiation with AG should have taken place prior to the migration - i imagine there may be the best of attentions to 'tweaking' the deal but, come next year, they'll have been in there for a good number of months and the chance to change anything may dwindle.

Even if the RTP's go up and bonus terms become better...so what? I'm playing at other sites where i don't need to 'look out' for improvements in these areas.

Sadly I think Harry hit the nail on the head - they're just going to/have become another AG clone

 

[brianmon]

You got that one right Dionysus.
We were not bought by Aspire. We're still owned independently.
It was out previous platform provider (Pariplay) that was bought.

How many other sites were on the Pariplay platform?
I'm aware of one other casino (the name of which eludes me at the moment), although it closed down recently.

It just seems strange that only Trada is being reported in the forum as transfering to AG.

It's also odd that AG would buy a platform, close it down, and hope that the existing clients would transfer their business to the AG platform.

 

[colinsunderland]

They could have chosen another platform. They could have built their own.

This. As much as we don't know details of any contractual obligations in place, I find it hard to believe that faced with such wholesale derogatory changes to the platform, any contract couldn't have been got out of, if so required, then they would have been free to migrate to a platform, for example GIG, where players are treated better.

 

[Slottery]

This. As much as we don't know details of any contractual obligations in place, I find it hard to believe that faced with such wholesale derogatory changes to the platform, any contract couldn't have been got out of, if so required, then they would have been free to migrate to a platform, for example GIG, where players are treated better.

These are questions where we never hear whole story as such decisions are made by board and owners of the company where they mostly usually think what's best solution and their main goal is make company profitable as possible (there are very few of charity and volunteer work based companies in business).

Jumping to Aspire when they bought Pariplay might have been made best overall choice from available ones. Aspire could offer some "special" deal for Pariplay platform users and they overall might be nicely priced as quite many have jumped there from other platforms or starting directly with them. They have huge volumes which is known to be very good ace in pocket when you making deals with game, payment and other providers you need to have to be able to run business. They have centralized most of operations like support, payments etc.. which is more cost effective than have smaller teams for each brand (quality sure can be affected in some occasions but you make your choice to look all possible indicators and what would be your best choice to make business). Bonus wagerings, RTP:s and other factors which Aspire have chosen to mostly maximize their profit is also more for operator from player. It can be seen that this was best decision for business to do in this point.

Jumping to other platform probably have been possibility as it's hard to see that in this kind of situation any customers would be forced to use Aspire but many times when this kind of purchase happen, there is intention to keep existing customers with new owner by making best possible offer compare to other choices.

Not really great specialist to say which available platform is absolutely best one to choose, there are quite many of them, most of them are doing their work that players can happily play slots and things are working. Some are bit older than others where more manual work is required but all are developing themselves as well. There must be something catchy in Aspire packet as so many casinos have chosen it, we don't have all these numbers and information available where these decisions are based, but the fact is that Aspire have huge amount of customers operating under their platform and more seem to be coming.

Overall, not easiest task in the world to forecast future what's gonna happen and to who, where our business is running best for long term etc.. In some years we can probably say what would have been best to do some years ago

 

[colinsunderland]

For me the main thing is the RTP, closely followed by the payout times (and of course aspire being shit in my view for other reasons).
I closed my VS account due to them offering 94% on PNG, 91% is insulting and I genuinely think it is disgusting. FOTB's get loads of stick for low payouts etc, yet most the slots on them are higher than the RTP Trada are now offering on Playngo. I'm aware Conor has said it is temporary and will change in 2020, but that could be 13 months from now for all we know, thats a long time to play 91% RTP slots, especially for players who know no different.
Theres also no excuse for payouts taking 48 hours in this day and age, especially when it is a group as large as aspire. I know that isn't Conor or Rachel's fault, but it is what it is

 

[Steviedoo]

signed into my account.

There are no games.

I got a pop up asking me if I wanted to play on fruity something or other.

There is no list of games or providers. Just a search function to look for a game.

So basically if I wanted to play here I’d have to go searching for the games on their search function?

My main page is the explanation of what trada is.

Is this the same for everyone else?

Anyway, lower rtp. 48 hour withdrawals.

Why would I play here?

 

[SpinUk]

For me the main thing is the RTP, closely followed by the payout times (and of course aspire being shit in my view for other reasons).
I closed my VS account due to them offering 94% on PNG, 91% is insulting and I genuinely think it is disgusting. FOTB's get loads of stick for low payouts etc, yet most the slots on them are higher than the RTP Trada are now offering on Playngo. I'm aware Conor has said it is temporary and will change in 2020, but that could be 13 months from now for all we know, thats a long time to play 91% RTP slots, especially for players who know no different.
Theres also no excuse for payouts taking 48 hours in this day and age, especially when it is a group as large as aspire. I know that isn't Conor or Rachel's fault, but it is what it is

Yes a time frame for the improved RTP - even vague - would be really useful right now.

 

[colinsunderland]

Yes a time frame for the improved RTP - even vague - would be really useful right now.

well yes, if it's Jan 1st then thats completely different to rinsing players for a year
I'm aware that they probably won't have a set date, if if Aspire has agreed then I think it's unlikely they haven't said which Q it will be done.

 

[EkJR]

91%? Wtf! I thought VS was the worst for that. Christ, will be getting higher RTP on fruities in pubs soon!

 

[TradaCasino]

signed into my account.

There are no games.

I got a pop up asking me if I wanted to play on fruity something or other.

There is no list of games or providers. Just a search function to look for a game.

So basically if I wanted to play here I’d have to go searching for the games on their search function?

My main page is the explanation of what trada is.

Is this the same for everyone else?

Anyway, lower rtp. 48 hour withdrawals.

Why would I play here?

That definitely shouldn't be happening. Your homepage should look like this:

If this is not what you see can you please PM me a screenshot and I'll look into it?

Thanks Stevie,

Rachel.

 

[TradaCasino]

well yes, if it's Jan 1st then thats completely different to rinsing players for a year
I'm aware that they probably won't have a set date, if if Aspire has agreed then I think it's unlikely they haven't said which Q it will be done.

Most definitely not Jan 1st - we know its in the 2020 road-map and we're waiting for it to be assigned a date. On that basis I would rule out Q1, I will chase for a more specific answer though and tell you when I know more

 

[DeidreB]

It's more a package deal. You get the support, games off the platform (which are already lowered RTP versions), payment processing and everything else that comes with operating on the said platform.

I stand to be corrected but I doubt they run different RTPs per site... it's a central setting.

I love Trada and their team... some of the best people in the industry along with L&L.

I would love to see them confirm that they will do their own support, payments and request their own RTPs... sadly, I fear that may not be the case.

Nate

I have never won at Trada, although its got a great rating for the past performance... just tried it again recently, its very circular in terms of the win..net results nothing much at all. With even lower RTP, etc, yikes better hide my wallet!

 

[Downsman]

Hi RacheI, I use a tablet pretty much exclusively these days, and unless I change the browser to desktop view the home page looks nothing like your screen shot.
And what's happened to the DOA,s? Can't find them anywhere.

 

[Borgie]

Sorry but if it's not going to be quarter one when these improvements will arrive then the ratings and the status need flagging up now. I appreciate Max said we should give them time and I understand that but over 4 months is too much time to pretend everything is as it was which is what you would think if you came on CM and looked at the rating without looking at this thread.

 

[DeidreB]

Trada is no longer Trada. Full stop. They have decided to cut over 50% of NetEnt and Pragmatic titles alone from their repertoire, CS is not very good any longer, you cannot even sort the games to really see what all is missing. May as well just put Casino Rewards up there with a 9.8, at least they have a full repertoire of games, right? Hats off to Connor, but one person with good intentions doesn't make any of this alright. They went from being the best, to just another casino. The rating should most definitely be revisited so people are not fooled into thinking Trada is now what they once were. Same goes for a lot of casinos IMO, not just picking on Trada here. I was 100% loyal to them and feel simply blindsided here. Connor promised more providers, more choices etc....he did not mention they would be shaving a huge chunk of existing titles in the process.

Its funny you mentioned Casino Rewards, I just played a Trada, only played there a few times, my sense was that I was playing at a Casino Rewards casino...eats your money.. I played some games at Trada that I had played at Live Casino, Dreams Vegas, both paying much better than Trada, same game, same bet. When you play some slots often enough, you see the reels change, wins reduced, when to exit, etc... at Trada, it seems to start bad and become worse...games I won lots on, really performed poorly there.

 

[ChopleyIOM]

The thing is it reflects badly on CM as well.

By any sane metric Trada is a MASSIVELY worse player choice than it was a month ago, having a couple of great reps on the forums is all very well and good, but it doesn't alter the fact they've got popular slots running at 91.5% RTP (!!!!!), have awful bonus terms, poor cashout times, farmed out CS, and a much reduced game choice.

Saying that (some) of this stuff is going to get fixed 'in the next year' simply isn't good enough.

And yet CM is proudly promoting them as a 9.8/10 casino, it's just a bad look all round.

 

[DeidreB]

Oh dear. So it appears that Trada are going down the same road as Videoslots with regard to RTP? Is there anything redeeming about these recent changes?

Videoslots started off so well with RTP, I just closed my account recently as I was getting 5%...terrible really. All these abilities to influence the outcome to the player.... what seems to have happened is that the online gaming industry is putting all the risk on the player. Casino's can control more than what meets the eye from what i can tell and its surely at the demise of the industry to do that. Games that are supposed to be a game of chance become a game of predictability... and once predictable, will lose its appeal to many. Mark my words...greed takes them there, which impacts sound judgement. At the end of the day if I am not enjoying playing the games because it becomes mundane, boring and predictable, will stop playing...

 

[Kroffe]

The thing is it reflects badly on CM as well.

By any sane metric Trada is a MASSIVELY worse player choice than it was a month ago, having a couple of great reps on the forums is all very well and good, but it doesn't alter the fact they've got popular slots running at 91.5% RTP (!!!!!), have awful bonus terms, poor cashout times, farmed out CS, and a much reduced game choice.

Saying that (some) of this stuff is going to get fixed 'in the next year' simply isn't good enough.

And yet CM is proudly promoting them as a 9.8/10 casino, it's just a bad look all round.

Seems Ikibu got throwned into rogue-pit pretty quickly.
But then it was affiliates, and not players being affected.
(harry eyes)

 

[geordiecolin]

Videoslots started off so well with RTP, I just closed my account recently as I was getting 5%...terrible really. All these abilities to influence the outcome to the player.... what seems to have happened is that the online gaming industry is putting all the risk on the player. Casino's can control more than what meets the eye from what i can tell and its surely at the demise of the industry to do that. Games that are supposed to be a game of chance become a game of predictability... and once predictable, will lose its appeal to many. Mark my words...greed takes them there, which impacts sound judgement. At the end of the day if I am not enjoying playing the games because it becomes mundane, boring and predictable, will stop playing...

I can not get past your claim of getting 5% RTP. What utter bastards they are to you!
Once I am able to get over that then we can talk

 

[colinsunderland]

Seems Ikibu got throwned into rogue-pit pretty quickly.
But then it was affiliates, and not players being affected.
(harry eyes)

They haven't been, yet.
However, however quick anything happens, it shouldn't be compared to Trada, I've been critical of Trada, very critical in fact, but I would have no worries about them being able to pay me if I won, whereas if a casino is possibly having financial problems, then it should be looked at as a priority as players could lose a lot of money if they went under.

I'm presuming you can't read the affiliate forum on here, trust me, it takes more than an affiliate program stealing from it's affiliates to make a casino lose it's rating,

 

[Kroffe]

They haven't been, yet.
However, however quick anything happens, it shouldn't be compared to Trada, I've been critical of Trada, very critical in fact, but I would have no worries about them being able to pay me if I won, whereas if a casino is possibly having financial problems, then it should be looked at as a priority as players could lose a lot of money if they went under.

I'm presuming you can't read the affiliate forum on here, trust me, it takes more than an affiliate program stealing from it's affiliates to make a casino lose it's rating,

You dare to assume me not being an affiliate.
After all the Netent shilling im doing.

Like all my comments, the one above should be taken with a grain of salt.
I know the circumstances are different.
I do think however, like others have pointed out, that its a bit weird having them top the list of casinos with the horrible T&C:s and rtp they currently have.

 

[Deeplay]

I feel bad for the casino reps who are between a rock and a hard place on this one. And they have to tow the company line at the end of the day. After all its there job. And while I do not at all doubt the integrity of the reps and in the past when I played at Trada never had issues. But now honestly when I start gaming again I wont be depositing at Trada. I cant stand the Aspire group and I hope im wrong on this but 6 months from now they could be as said earlier in this threat just another Aspire clone.

Cant stand holds on withdraws, and I wont go near low RTP games although the latter is probably going to become the norm rather than the exception in the coming year sadly. Trada now have much to prove sadly but it is what it is. Vote with thy wallet. Always.

 

[irish-ranger]

Videoslots started off so well with RTP, I just closed my account recently as I was getting 5%...terrible really. All these abilities to influence the outcome to the player.... what seems to have happened is that the online gaming industry is putting all the risk on the player. Casino's can control more than what meets the eye from what i can tell and its surely at the demise of the industry to do that. Games that are supposed to be a game of chance become a game of predictability... and once predictable, will lose its appeal to many. Mark my words...greed takes them there, which impacts sound judgement. At the end of the day if I am not enjoying playing the games because it becomes mundane, boring and predictable, will stop playing...

I’m 100% with you on this, yet saying that there’s a few on here who will disagree but then they do have an agenda...

 

[Harry_BKK]

Personally, I think a bar next or on top of the rating with a note saying: UNDER REVIEW AFTER CHANGE OF OPERATING PLATFORM would suffice for now to alert readers and potential new players that there have been some changes. The bar can then be removed once it transpires that they are still the "old" Trada we got to like. If they go downhill, then a reduction of the rating would be warranted.

However, I am absolutely sceptical about Aspire Global (the Goliath) allowing each casino (the many single "Davids" running as white-label on the platform) to willy-nilly make their own settings/terms/RTPs etc. Aspire is running on a concept of "one size fits all" that starts from game choice all the way to the financial back-end. Changing that will impact the profitability of Aspire, hence, not something they will simply take on their chin.

The platform is geared towards max profit and has nothing, NADA, that serves the player. Atrocious pending periods, even more atrocious RTPs, convoluted bonus terms etc etc is all there to ensure max profits, not to "enrich" a player experience. For them to let go part of that and reduce profits just to accommodate the "wishes" of single white-label brands is CUCKOO LAND FANTASY!

From what I know, Aspire is one of the cheapest platforms out there right now after Everymatrix left the UK. GiG is most definitely more expensive.

 

[lockinlove]

This is not ok to keep this rating at all. i was in a streamers channel just now and they are on trada and they said they signed up to it because casinomeister had them as highly rated. He doesnt seem too happy that the 25x wager they display is completely misleading. He has a vod so you can rewatch it where he directly mentions this website and the rating. He has someone on mic with him and they both say they read the terms and thought all games contribute 100%.

You then try and go to the wager page and its a 404 error.

its great that trada has made changes to make them the better aspire but that 25x wager is completely misleading to plaster on the front page. You need to add "certain games contribute to wager differently" because trying to find what games wager what is a bit harder to find and well it doesnt even work anyways. Also, on the bonus terms page they make it sound like wager is straight up.

Trada deserves to be accredited of course because they pay and are active and resolve problems but it should not be the highest rated casino any more.

and then it doesnt help when you click on the wager link and get this so players think all games do contribute 100%

 

[Realitybitez]

Please get them to knock off these dubious terms they have such as crappy 5x max win from the bonuses! For example free fiver in the post then max cashout 25 quid yet wager is something like 35-40x this type of stuff stinks to high heaven.

Oh I was wondering what was going on. I went to play on there today and not only did I have to re input all my bank details, I also have to re verify everything, documents and all. I thought I was on a fraud site....

 

[EkJR]

This is not ok to keep this rating at all. i was in a streamers channel just now and they are on trada and they said they signed up to it because casinomeister had them as highly rated. He doesnt seem too happy that the 25x wager they display is completely misleading. He has a vod so you can rewatch it where he directly mentions this website and the rating. He has someone on mic with him and they both say they read the terms and thought all games contribute 100%.

You then try and go to the wager page and its a 404 error.

its great that trada has made changes to make them the better aspire but that 25x wager is completely misleading to plaster on the front page. You need to add "certain games contribute to wager differently" because trying to find what games wager what is a bit harder to find and well it doesnt even work anyways. Also, on the bonus terms page they make it sound like wager is straight up.

Trada deserves to be accredited of course because they pay and are active and resolve problems but it should not be the highest rated casino any more.

View attachment 118425
and then it doesnt help when you click on the wager link and get this so players think all games do contribute 100%

View attachment 118427

Ah yes, forgot about the Aspire piece of shit contribution rate for deposit bonuses. An utter scandal in itself.

 

[SpinUk]

And despite no play I have just had an in depth SOW request drop into my inbox. Nah I think i’m good for now.

 

[Jasminebed]

So logged in, and as required, began to read the terms and conditions.

There is this term RVG used over and over, and I contacted chat to ask. Apparently it is a game provider that Trada does not have. Took 15 minutes approximately to get that answer, and although I used the email chat transcript button, I did not receive a chat transcript, which I never consider a good sign.

Needless to say, I did not check the box to agree.

 

[Conor@Trada]

So logged in, and as required, began to read the terms and conditions.

There is this term RVG used over and over, and I contacted chat to ask. Apparently it is a game provider that Trada does not have. Took 15 minutes approximately to get that answer, and although I used the email chat transcript button, I did not receive a chat transcript, which I never consider a good sign.

Needless to say, I did not check the box to agree.

Hey @Jasminebed

Would you mind sending me a PM about this, and what term you're referring to?
I'll also see what the hold up is regarding you receiving the chat transcript

Conor

 

[Jasminebed]

The term is RVG. Use ctrl+f to find all 20 plus instances of it in Terms and Conditions. I'm in Canada if it makes a difference.

 

[bruinsdude]

I just got off from a long chat with CS. They insist that TRADA has a new "Owner" outright, that they no longer offer interac as a payment method....that DOA and DOA2 have been replaced with Fruity Friends and other garbage games. Also, I need to re-verify myself? I don't think so. The Trada we once knew is DOA...lol Im out!

 

[Conor@Trada]

Hey @bruinsdude

The CS team have been working with our brand for less than a week, and I will clear things up with their manager to ensure there is no further miscommunication.

Questions regarding ownership etc cannot be answered by them, and the agent likely gave an answer based on an assumption which should not have happened.

This is what we are here for, contactable on the forums, for questions that are not your standard CS agent query.

DOA 1 & 2 are due to go live tomorrow, along with a few other titles including Immortal Romance.

The other titles from Pragmatic are due in next month.

CS agents don’t have insight into individual brand strategy, ownership/director shares etc and game releases on a brand by brand basis. I can however 100% confirm the ownership of TradaCasino is completely unchanged and owned by the same people it has always been owned by.

Conor

 

[thr0b]

@Conor@Trada Re the issue I mentioned in PM, I’ve been told my account should be accessible now (but it isn’t), but I was also told I’ll need to re-verify. Not a huge issue as I keep my KYC docs available, but a pain for others.

 

[Conor@Trada]

Cheers for the confirmation mate, glad to see it got sorted. I'll check in the AM why you still cant login. (I cant access the new back office from home just yet)

@Conor@Trada Re the issue I mentioned in PM, I’ve been told my account should be accessible now (but it isn’t), but I was also told I’ll need to re-verify. Not a huge issue as I keep my KYC docs available, but a pain for others.

 

[maxd]

Personally, I think a bar next or on top of the rating with a note saying: UNDER REVIEW AFTER CHANGE OF OPERATING PLATFORM would suffice for now ...

Not a bad suggestion but that is something only Bryan could or would do and he is traveling this week. I'm sure he'll get to this soon but probably not quite as soon as some of you would like.