Tourney's at 7Sultans

binshakindown

Dormant Account
Joined
May 24, 2008
Location
CO
Over the last couple months I have been playing some of the tourney's at 7Sultans. I like the fact that there is usually a five minute play time (unless the continue feature is enabled to allow you to extend your playing time by a few minutes for a couple bucks). I have been playing the free tourney's since they are free and also gives me a chance to check them out with zero player risk (but if time is money then disregard last half of sentence).

First question: If you also enjoy playing these tourney's I am referring to, is it common for your first spin at the start of the tourney to hang and spin away, eating up about 20 to 35 seconds of the five minute play time?

Second question: Does this same thing happen again about three minutes into the tourney? Does it sometimes make you rejoin the tourney and when you do get back in there is only a minute left?

I e-mailed fortune and they were very polite and offered some suggestions. These included, re-installation of the software, and that I should check my connection. I re-installed, but basically same thing happens. I had the same result with two different high speed internet providers. So that is unlikely.

I may still try these tourneys with some real cash, but I am wary in that I may not get the playtime that I purchase. I really don't want to pay to find out either.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Over the last couple months I have been playing some of the tourney's at 7Sultans. I like the fact that there is usually a five minute play time (unless the continue feature is enabled to allow you to extend your playing time by a few minutes for a couple bucks). I have been playing the free tourney's since they are free and also gives me a chance to check them out with zero player risk (but if time is money then disregard last half of sentence).

First question: If you also enjoy playing these tourney's I am referring to, is it common for your first spin at the start of the tourney to hang and spin away, eating up about 20 to 35 seconds of the five minute play time?

Second question: Does this same thing happen again about three minutes into the tourney? Does it sometimes make you rejoin the tourney and when you do get back in there is only a minute left?

I e-mailed fortune and they were very polite and offered some suggestions. These included, re-installation of the software, and that I should check my connection. I re-installed, but basically same thing happens. I had the same result with two different high speed internet providers. So that is unlikely.

I may still try these tourneys with some real cash, but I am wary in that I may not get the playtime that I purchase. I really don't want to pay to find out either.


This bull$h1t is pretty standard for these MG tournaments. It has NOTHING to do with YOUR internet, NOR anything to do with the software at YOUR end. A polite reply, but polite BS is still BS.

Some have found that leaving it for a while between loading up the tournament, and making the first spin, can often cure that first spin lag. Lag in the rest of the tournament is caused by the result not getting back to your PC from the server.

It seems the tournament servers have even WORSE availability than the casino servers. The big problem with being booted, or suffering lag, is that the TIME still manages to count down perfectly, but you cannot play properly.

MGS are not interested in these concerns. All MY complaints have been stonewalled by MGS. The most recent related to the festive tournament at 32Red. I was booted half way through the first time, and booted after 3 SPINS the second. 32Red have raised this directly with MGS, but this has made no progress, just like the last time, and the time before, and the time before that, and so on. MGS are a brick wall, they simply will not address this issue. Since many of the tournaments are NOT free, and even the free ones have paid continues & rebuys, this stonewalling is unacceptable. EVERY TIME, the answer is ALWAYS that it is the fault of the PLAYER'S hardware, software, PC, ISP, etc.
I don't believe a word of this, because one weekend a couple of years ago, MGS did an update and there was a MASSIVE worsening in the performance of the tournament software, although we got some new slots, and a few tweaks elsewhere. This worsening has NEVER reversed, even though circumstances surrounding MY software, internet speed, all vary constantly.
This was about a factor of 10 worsening in average play through speed, this simply CANNOT be explained away by these internet connectivity variations. There were NO changes to MY end, yet one week fast, and the next week, around 10x SLOWER, and it has varied little since that change.

The slots in the casino itself are NOT AFFECTED, they play just as fast as they always have done, and the tournament slots are the SAME games (apart from special tournament logo), yet they play MUCH slower, and keep on booting and lagging far more than is experienced in the main casino.
 

binshakindown

Dormant Account
Joined
May 24, 2008
Location
CO
So in other words,

just keep playing the free tourneys and avoid paying money for them since you won't get the play time you paid for. Thanks for the input.:)i
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
32Red have raised this directly with MGS, but this has made no progress, just like the last time, and the time before, and the time before that, and so on. MGS are a brick wall

<derail>
Using this as an example... And knowing Pat and the lads at 32red, I can unequivocally state that I'm sure they know nothing about what MGS does (tweaks) to their software. I use this as a reference to the iffy slots play that most of us have experienced from a range of MG powered casinos.

Sorry to derail the thread with this, but when Pat or Ed have contacted MGS about a software glitch and they get stonewalled, I'm sure everyone else is too. MGS are a law unto themselves.
</derail>

Back to topic...I've found turning all sounds off in the options helps or just mute the speaker icon - top right corner game panel ;-)

Cheers
T
 

kmay87

Dormant Account
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
I've found the temporary answer is to not start the tournament the second it begins.

You'll get the pop up messages asking if you wish to be taken to the slot, then the timer etc, but if you ignore all these and join a minimum of 30 seconds after it has begun, usually the problem becomes infrequent.

This MG bug has virtually stopped me from playing all tournaments. I always played the free ones and then decided to try a few of the buy in ones. But with lagging and booting becoming more common, it's no real wonder why fewer are taking part in them.
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
I've found the temporary answer is to not start the tournament the second it begins.

You'll get the pop up messages asking if you wish to be taken to the slot, then the timer etc, but if you ignore all these and join a minimum of 30 seconds after it has begun, usually the problem becomes infrequent.

This MG bug has virtually stopped me from playing all tournaments. I always played the free ones and then decided to try a few of the buy in ones. But with lagging and booting becoming more common, it's no real wonder why fewer are taking part in them.

I couldnt agree more with this post...The only way I cured the lag problem was (as is suggested above) not to hit spin as soon as the torny starts...even delaying for 10 seconds cured the problem for me....I still get booted from time to time though. I wouldn't take the chance and pay for a torny though...It seems as though if you're going to hit the top five, you get your big win in the first two mins of play anyway.

Having said that, I never have a problem with playing the blackjack torny's - for free. Have managed two wins and a second in my last five (free) tornys at blackjack.
 

binshakindown

Dormant Account
Joined
May 24, 2008
Location
CO
Strange but

delaying play does seem to make the difference between playing smoothly and timing out. I played several free ones today and restrained from starting when the count down ended for about 25 to 45 seconds. Not one problem (well I didn't win). I wonder why the CS at 7 Sultans put it back on me and failed to let me know about this. One can only wonder that if CS told everyone to do this, would the timeouts occur 25 to 45 seconds into the game?

Anyway thanks for all the responses.
 

unicorn40

Dormant account
Joined
Mar 14, 2003
Location
Ontario, Canada....
It does that to me too.....I found for some reason it only happens to me when theres over 1000 ppl. in the tourney though and i click right at the start. I wait a bit too before i start because of it...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
<derail>
Using this as an example... And knowing Pat and the lads at 32red, I can unequivocally state that I'm sure they know nothing about what MGS does (tweaks) to their software. I use this as a reference to the iffy slots play that most of us have experienced from a range of MG powered casinos.

Sorry to derail the thread with this, but when Pat or Ed have contacted MGS about a software glitch and they get stonewalled, I'm sure everyone else is too. MGS are a law unto themselves.
</derail>

Back to topic...I've found turning all sounds off in the options helps or just mute the speaker icon - top right corner game panel ;-)

Cheers
T

This is as far as it goes, if MGS stonewall 32Red, there is no way players are going to get a better chance at resolution, except perhaps by sending a letter to MGS from their lawyer:rolleyes:

delaying play does seem to make the difference between playing smoothly and timing out. I played several free ones today and restrained from starting when the count down ended for about 25 to 45 seconds. Not one problem (well I didn't win). I wonder why the CS at 7 Sultans put it back on me and failed to let me know about this. One can only wonder that if CS told everyone to do this, would the timeouts occur 25 to 45 seconds into the game?

Anyway thanks for all the responses.

CS are just giving the canned responses. The standard response to a problem NOT listed as a known issue is probably "blame the player's kit", so they will send a string of replies all intended to solve the most likely player-end issues. This includes reinstalling the casino, switching off firewalls and other security software, changing ISP to a "better one".

One or two players have mentioned in the past that they have spent a fair bit upgrading their kit, only to find the MGS tournaments are just as slow on their new Cray III supercomputer as they were on their old Amstrad:rolleyes: (Slight exaggeration:D).

Since some tournaments run over a few days, even with 4000+ players, they cannot possibly ALL be playing at once & clogging up the server. MGS must be using pretty low specification servers for these tournaments, and higher specification ones for the casinos, where the majority of money is wagered, and profits made.

I have noticed variation in the frequency of being "booted", but the slow speed of the tournament games is PERMANENT, even if you are playing when almost no-one else is. When they first came out, the tournament games were MUCH MUCH faster, and the slowing was NOT a gradual process as would be expected as more casinos enrolled, and more players played, it all went bad over one particular weekend.
I remember that particular weekend caused such a fuss that the then Weekender tournament was extended by an extra 2 days because so many players had problems getting it to work. Clearly, MGS KNEW this was a fault at "their end", otherwise they would never have allowed this extention, but now MGS are in denial, and take a hard line approach of never dealing with this themselves, but leaving it up to the individual casinos to try to help players with the canned replies for indeterminate problems.

A deep investigation would require access to traffic and server data that only MGS have, as this would at least identify the route of the individual components of a tournament session, plus the load on the tournament servers. MGS will also know the bandwidth allocated to the tournament servers by the ISP THEY, MGS, have selected to provide the service.
Any one player at best can only analyze his own traffic, but making this analysis live will ruin his chances in the tournament. This could only be tried on the free ones of little worth, but these may have so few players that the problems will be less evident.
 

ballysdb

Dormant account
Joined
Apr 28, 2006
Location
Long Island NY
Wow, I thought it was just me! I also got the email explaining how to uninstall. It did nothing to fix the problem.

I have played the blackjack tourneys and when it should begin, I am not taken to my table. When it fianlly does take me to the table they are already 1 or 2 hands into it.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
It is not just the tournaments that have long spins (not lag)
7Sultans are cheats plain and simple.
Their returns are possibly the lowest on the net and I still have not had my stats from them despite multiple requests,
Safe to say they are dismal.

I just made Two deposits to try the new slots and here is another quirk at this cheating Casino, it is impossible to hit a feature within the first 100 spins of playing a slot, for me at least.
This may be just because the payouts are set so low rather them actually being rigged.

Here are the results of my last free spin rounds on the new slots and they all took well over 100 spins to hit.

Galaxy Grab= Zero (10 spinsx3)
Stunt Pilot= 60p (17 Free spinsx2)
Mayan Princess=1.60 (20 Free spinsx2)
Lucky Eggsplorer No Free spins won

Add to that the fact that I went around 600 spins on Galaxy Grab trying to hit a bonus round and all but 1 payed X15 or less and you get the picture.
All this at a Casino I had already complained about, doh!
Still it is the only MG left on my PC

So yeah stick to the free tournies and don't fall for the rebuy.
By the way I played a tournie and it took nearly 2 mins of the 5 on One spin, way to go :thumbsup:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It is not just the tournaments that have long spins (not lag)
7Sultans are cheats plain and simple.
Their returns are possibly the lowest on the net and I still have not had my stats from them despite multiple requests,
Safe to say they are dismal.

I just made Two deposits to try the new slots and here is another quirk at this cheating Casino, it is impossible to hit a feature within the first 100 spins of playing a slot, for me at least.
This may be just because the payouts are set so low rather them actually being rigged.

Here are the results of my last free spin rounds on the new slots and they all took well over 100 spins to hit.

Galaxy Grab= Zero (10 spinsx3)
Stunt Pilot= 60p (17 Free spinsx2)
Mayan Princess=1.60 (20 Free spinsx2)
Lucky Eggsplorer No Free spins won

Add to that the fact that I went around 600 spins on Galaxy Grab trying to hit a bonus round and all but 1 payed X15 or less and you get the picture.
All this at a Casino I had already complained about, doh!
Still it is the only MG left on my PC

So yeah stick to the free tournies and don't fall for the rebuy.
By the way I played a tournie and it took nearly 2 mins of the 5 on One spin, way to go :thumbsup:

There is lag as well, look at the status lights. When the lobby is waiting on the result from the server, there is a display of progressing status lights that continue until the lobby receives the result. All the while, the reels will just be spinning away, so it is easy to just think it is a long spin. There is a similar set of status lights when waiting to be logged in to a casino. Sometimes they are virtually unoticeable.

The MG tournaments misbehave in ALL the casinos, not just 7 Sultans.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Yeah I know the tournaments do badly at all MG and that is the servers being overloaded but all the slots go in and out of a "lag" every few minutes as well but it is different.
When I said not lag I mean it is not a connection issue IMO.
There is something odd about it because the spins that keep looping do so for around the same amount of time and the periods it continues for are also about the same as are the intervals in-between where the game plays normally.
Why is it I can load a different game up and it plays fine?
It is definitely not disconnects (too short) just the game failing to display the result. (surely it is more likely the lobby receives the result and then the game animates and displays that result unless you know better) >You can quit any number of games mid spin but the result will always be logged.
I am sure it is some kind of technical issue rather than just a busy server or poor connection despite what those little coloured bars say.


Interestingly, because it is a similar issue, I had to delete all traces of the original Casino install to download the new games because it took over 30 minutes to get to 80% of Stunt Pilot alone and then it decided to start again :mad:
At first I just tried an uninstall/reinstall but had the same problem.
If I did not know better or how to fix it I could have put that down to connection issues too but that was not the case.

I assume the bods at MGS do not know what the issue is either otherwise they would have fixed it surely because it makes the games almost unbearably slow.
Also this never used to happen before all the updates to the software, sure there was the very occasional disconnect or lag spike but nothing like it is now.

I call 7Sultans cheats because their returns are so obviously not as advertised and they are unresponsive, I did not mean they rig the games and that causes this weird spin. I should of made that clearer.
(mischief on) Then again something causes it.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I dont dare call 7 Sultans a cheat but for one reason or another I never managed to hit the cashout button. I played slots, Baccarat, paigow poker and a host of table games and never managed to reach 2x my deposit though I have made more than a dozen deposits. In fact, rarely do I get above my starting balance. Guess I will have to call them tight.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
I dont dare call 7 Sultans a cheat but for one reason or another I never managed to hit the cashout button. I played slots, Baccarat, paigow poker and a host of table games and never managed to reach 2x my deposit though I have made more than a dozen deposits. In fact, rarely do I get above my starting balance. Guess I will have to call them tight.

Very considered as always ChuChu :thumbsup:
 

LOOKAWAY

Dormant Account
PABnonaccred
Joined
Oct 29, 2007
Location
England
Hi, I get the same shit as everyone else, sometimes you just lose connection, It happens. You just cross your toes it's not in a major tourn, or one paid for.

Now I have been playing the Royal Vegas tourns where you get 20 min's of play time, no continues. I have been kicked out of every single one they have had, normally around the 9 min mark. Today in the 15k tourn I got kicked out after just six minutes. There is definitely a bug going about and I think now I will re-install. Shame as they give out some great free tourns.

PS, Rusty that new space slot took nearly an hour to load at royal joker the other night, other casino's in seconds. Didn't like the game that much, free spins were crap! Maybe you can up your bets for the last three bonus rounds, spin the first four out at 0.01- one line.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Hi, I get the same shit as everyone else, sometimes you just lose connection, It happens. You just cross your toes it's not in a major tourn, or one paid for.

Now I have been playing the Royal Vegas tourns where you get 20 min's of play time, no continues. I have been kicked out of every single one they have had, normally around the 9 min mark. Today in the 15k tourn I got kicked out after just six minutes. There is definitely a bug going about and I think now I will re-install. Shame as they give out some great free tourns.

PS, Rusty that new space slot took nearly an hour to load at royal joker the other night, other casino's in seconds. Didn't like the game that much, free spins were crap! Maybe you can up your bets for the last three bonus rounds, spin the first four out at 0.01- one line.


I like the slot and played through all the bonus rounds.
Don't up your bet for the later bonus rounds they pay no better than the others.
As for the loading taking forever at some Casinos, it is another MG bug.
The only thing you can do is as I did, uninstall the Casino and then manually delete the left over files in C:\MicroGaming\Casino just right click the offending Casinos folder and delete.
When you reinstall it should work ok but it may need to download all the other games again.
 

binshakindown

Dormant Account
Joined
May 24, 2008
Location
CO
Well I have tried everything

suggested and none of them work 100%. I will say that a delayed entry into the tourney seems to have the best result. When I used to real play at 7Sultans about a year ago (haven't recently, unless playing with cash won in tourney), I would get the lag, spinning wheels after playing for a while. Simply changing games always fixed the problem. No way to check that out in tourney mode since they usually only offer one, free 5 to 20 minute game at any one time.

I think the reason they haven't fixed the problem is that they have never heard of this before. Reasoning suggests that since they don't know that their software is actually working against the casinos (I would deposit real cash to play tourney if working right), they can't fix it. How can you fix something you don't know is broken. This is the only thing that makes any sense. Therefore, I propose that we help them out and let them know. Anyone know how to do that?
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
I think the reason they haven't fixed the problem is that they have never heard of this before. Reasoning suggests that since they don't know that their software is actually working against the casinos (I would deposit real cash to play tourney if working right), they can't fix it. How can you fix something you don't know is broken. This is the only thing that makes any sense. Therefore, I propose that we help them out and let them know. Anyone know how to do that?

Er, they have- or at least they should have. I filed a complaint about it and the casino I did it through swore blind they put it to MG and MG came back stating no other player has a problem and in regard to my complaint, they blamed my ISP/computer!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
suggested and none of them work 100%. I will say that a delayed entry into the tourney seems to have the best result. When I used to real play at 7Sultans about a year ago (haven't recently, unless playing with cash won in tourney), I would get the lag, spinning wheels after playing for a while. Simply changing games always fixed the problem. No way to check that out in tourney mode since they usually only offer one, free 5 to 20 minute game at any one time.

I think the reason they haven't fixed the problem is that they have never heard of this before. Reasoning suggests that since they don't know that their software is actually working against the casinos (I would deposit real cash to play tourney if working right), they can't fix it. How can you fix something you don't know is broken. This is the only thing that makes any sense. Therefore, I propose that we help them out and let them know. Anyone know how to do that?

Microgaming KNOW FULL WELL about this issue I have PERSONALLY reported it a number of times over the last 2 years, most recent being around Christmas through 32Red. MGS "stonewalled" this latest report, as they have the others. They consider it OUR problem, being down to OUR PC, or OUR ISP, and will not even investigate the possibility it is at their end.

I encountered a similar issue some 3 years ago, and after a YEAR of "stonewalling" by MGS I was able to PROVE it was an MGS lobby "bug" by using "hooks" in the software, and a utility called "Dependency walker" to trace each step of the execution. This proved that there was an "infinite loop" in the new games update process, which manifested as the lobby repeatedly launching, disappearing, launching, disappearing ad nauseum. I submitted this evidence via 32Red, and MGS conceded that they ALREADY KNEW of the issue, and had already developed the "MGS Repair Utility" and deployed it through FL. This is pretty damning evidence for MGS denying issues through one part of the organisation, yet another part KNOWS of an issue, and may even have developed a fix.
It is quite possible we have the same situation here, they KNOW it's a bug at their end, but until they can solve it, they are denying everything, perhaps because of PR (their software is supposed to be "world leading" after all), and leaving us poor players trying to solve a problem we cannot, and maybe even WASTING OUR MONEY, through buying new kit, upgrading RAM and graphics, or forking out for superfast broadband, all on the mistaken assumption this will make a difference.
 

funeral979

Dormant account
PABaccred
Joined
Apr 4, 2008
Location
Texas
I have been going back and forth with Rich Reels as I put in money for several rebuys, and then was booted out with almost 2 minutes left and could not reenter. This is the reply I got:

Thank you for the email.

Chris, we are disappointed to notice that you are experiencing problems when it comes to your participation in tournaments. From what you have described, our technicians have advised that this usually occurs due to a lapse/glitch in internet connection from time to time. Please note that even if the lapse was for half a second it will still affect the connectivity. The problem unfortunately does not lie on our sides but rather the issue is isolated to your computer alone. If I may suggest, please contact your Internet Service Provider to enquire the connectivity of your internet.

We have however escalated this matter, with the screenshots sent in by you, to our technical department. We will contact you via email as soon as we receive any feedback from them regarding your tournament query.

Should you require any further information please feel free to contact our 24/7 helpdesk and we will gladly assist you.

Wishing you a great Easter weekend!
 

gloria460

Dormant Account
Joined
May 11, 2008
Location
Florida
It is most definitely a mcg problem. The tourneys in platinum play have all stopped letting players enter. I'm #5 in the freeroll Monday mania with a prize pool of 7.5k and if I maintain that position I will get 250...I was #2 and that spot earned 750 but of course I couldn't hold it.

I just now tried to get back in to check my status and low and behold you cannot reenter or rebuy...nothing works...it just sits there when you double click on the tourney...I contacted live chat and they stated the technicians are working on it and it should be restored shortly. I hope that this doesn't mean they are going to hold it over for another day.:mad: I might drop even further.
 

binshakindown

Dormant Account
Joined
May 24, 2008
Location
CO
"We have however escalated this matter, with the screenshots sent in by you, to our technical department. We will contact you via email as soon as we receive any feedback from them regarding your tournament query.

Should you require any further information please feel free to contact our 24/7 helpdesk and we will gladly assist you.

Wishing you a great Easter weekend!"

That is exactly the reason I brought this whole tourney problem question up. What if you don't get the tourney time you paid for. I also see they didn't say they would prorate a refund to you. Although I'm sure it is only a couple bucks, it is your couple bucks and no one else (that is until you spend it of course). Even if the game only kick you out, or lags for 10, 15, or 50 seconds, that is still time that you purchased, no one elses. You see, IMO since you buy a "continue" or "rebuy" in the tourney's and time is a condition of the bet, then getting anything less than the time paid for is, well, a flat out rip off?

If this is the case, then I think MG might not know about it. Why I say? It is hard enough for the casinos to convince folks that the software is not rigged. Okay, so then why would casinos use software that people can see is obviously short changing them? I am not talking about random generated patterns like the ones similar to a losing streak, I am talking about the software's blatant confiscation of allocated time. Blame it on my 8 megabit high speed cable connection or even my 7 megabit DSL connection, or even my 10-month old computer that will render 3D graphics better than what most gamers have ever seen. Heck you even need to reinstall the casino software.

I guess I should quit complaining 'cause it is not like anyone is forcing me to play there. I just wonder how much play time has been paid for and not played due to the timeout errors (dollars per hour per casino using MG software). Then, IMO if it is less than say some arbitrary amount, like $100 dollars an hour maybe this would not be considered rougish behavior? I know there will be some who say that the casinos refund them their lost play time, but if you made that claim every time it happened you would probably get listed as a "timeout tourney abuser" (I just made that up). What about the people who just don't have the time to deal with the lost time complaint or worse, folks who might complain, but don't get refunded since they couldn't prove their lost time to the casino. Am I way off base here?
 
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