Total e soft

[mrmark21]

I agree with everything Jetset just said...

Please keep us updated Jamie123 as I'm following this very closely

 

[mrmark21]

That's a good catch Nifty.
I don't want to derail this thread too much, but the fact that this guy chose to use those exact words, is what I was talking about in the "other thread", among others.
You use that quite frequently, about other members, who do not agree, when you go on a "protect the rogue" rampage, just like you did in that other thread.
It seems like someone found the wording useful....and saying that you "used it weeks ago, in another thread" is not the point. I have never seen anyone, (but you numerous times, and many times about members, who made very good points), use it, until now.

If you could point to a few examples where someone else used it, that would be helpful. My point is, that calling other members, who are clearly calling rogue behavior from a casino, names like that, does NOT help anyone, but the rogue casinos.

If you wish to discuss any further, maybe we should take it in pm, to avoid any further derail of this thread.

Please don't derail this thread. The Casino Plex thread is a totally different matter and Jamie has a serious concern.

As you were Jamie

 

[Jamie123]

Please don't derail this thread. The Casino Plex thread is a totally different matter and Jamie has a serious concern.

As you were Jamie

Wow this is more communication ive had with them in weeks.Sounds to me all they care about is saving their name,and protecting their reputation,than actually listening to their customers and giving them a decent service.Im not even sure if I want to speak to these guys anymore,after the way they have treated me.No communication what's so ever.So what is my next step?Do I explain who I am on here,or do it via personal messages.At least I've got them talking I guess.The fact is I was clearly not happy with my service,and they have failed to act.Again total e soft playing the victim it's a disgrace ,I will not let this go until I have justice,in my opinion I have Been ripped off,as the service has been appalling.Im starting to get frustrated again now even thinking about it

 

[Jamie123]

The only reason I used those words was because in the early part of the thread, before anyone actually knew both sides of the issue, we were called "crooks", the person had been "fleeced", we were "ripping off clients", our sites were all out of business (not true) and we were something to do with Futurebet (don't know where that came from).

I don't think all that's particularly fair without knowing about the situation. I still don't know who Jamie is, as he hasn't contacted me. I've PM'ed him so hopefully he will get back to me.

I've offered to go over this with a mod acting as mediator, and for them to report back to the thread. I'm doing everything I can to address a problem none of us know the details of yet. If this is what happens when I offer to try to sort out the situation, then what chance do I have?

My offer is still open. I'm not going to get into a long and drawn out thread because all it does is make things worse.

Yes, we don't have plaudits on CM, our accounts are a couple of weeks late but being finished off by accountants, but that doesn't make us crooks or bad people.

At least give me the opportunity to solve this issue.

Doing everything you can to address the problem and sort of the situation?Laughable absolutely laughable.Im awaiting further instruction from experienced guys on here,to see what I should do.Oh and I have unanswered tx messages,emails ,contract not adhered to,so I wouldn't play the victim too much.

 

[totalesoft]

While I don't want air dirty laundry on this thread, I think I've worked out who Jamie is from the format of his replies.

If I'm correct, and forgive me if not, this issue was created because we were doing an extra feature on his site, for free, that took 3-4 weeks longer to complete than expected due to the amount of programming required. It was supposed to be finished at the start of feb, but was actually completed early march. I had informed him when we originally met that we couldn't start on it until after the programmers had finished on what they were doing, and to be fair they over-ran.

I had been in touch, but I do accept there were a couple of delays in replying - not this huge amount he is complaining about.

Anyway when we had finished the work, he then decided to change the entire scope of it. When I told him that it meant a whole amount of new work he then decided to insist he couldn't work with us and that we had to sell his site for him or return his money. Again, this was extra work I had personally agreed we would undertake for free - and in the meantime his site had been completed and was fully operational. He had given his ok on the main site, and I have the evidence.

If this is the wrong person, then I sincerely apologise, but if it's the right one then I welcome the chance to legally defend ourselves through the courts rather than on here.

 

[Jamie123]

While I don't want air dirty laundry on this thread, I think I've worked out who Jamie is from the format of his replies.

If I'm correct, and forgive me if not, this issue was created because we were doing an extra feature on his site, for free, that took 3-4 weeks longer to complete than expected due to the amount of programming required. It was supposed to be finished at the start of feb, but was actually completed early march. I had informed him when we originally met that we couldn't start on it until after the programmers had finished on what they were doing, and to be fair they over-ran.

I had been in touch, but I do accept there were a couple of delays in replying - not this huge amount he is complaining about.

Anyway when we had finished the work, he then decided to change the entire scope of it. When I told him that it meant a whole amount of new work he then decided to insist he couldn't work with us and that we had to sell his site for him or return his money. Again, this was extra work I had personally agreed we would undertake for free - and in the meantime his site had been completed and was fully operational. He had given his ok on the main site, and I have the evidence.

If this is the wrong person, then I sincerely apologise, but if it's the right one then I welcome the chance to legally defend ourselves through the courts rather than on here.

Yes that is the site in question.If it was that simple,why have I come to this site for advice?My solicitor has been through the e mails now,and it is quite clear I haven't "changed the entire scope".Again this is laughable it is in black and white on the e mails.I kept asking you about a specific element of sportsbook and you couldn't give me a straight answer.I specifically said"I don't want to be another run of the mill online casino" and we agreed that we would create this bespoke casino and sportsbook.The fact is,it still is not done!It is not yet completed 4 months on!Your excuse of I radically changed the idea etc,is a total kop out.It is all on e mails fortunately.See guys he still will not take responsibility for a half finished job,what an absolutely appalling way to conduct business.Its a disgrace.Im glad I have made people take notice of this company ,and how unprofessional they are.Oh and I actually lost some money on the site,and our agreement was that we get half the losses each.I did this as a test,to see if they would contact me and pay out.Where is my half of the losses?Another example of incompetence

 

[Jamie123]

Yes that is the site in question.If it was that simple,why have I come to this site for advice?My solicitor has been through the e mails now,and it is quite clear I haven't "changed the entire scope".Again this is laughable it is in black and white on the e mails.I kept asking you about a specific element of sportsbook and you couldn't give me a straight answer.I specifically said"I don't want to be another run of the mill online casino" and we agreed that we would create this bespoke casino and sportsbook.The fact is,it still is not done!It is not yet completed 4 months on!Your excuse of I radically changed the idea etc,is a total kop out.It is all on e mails fortunately.See guys he still will not take responsibility for a half finished job,what an absolutely appalling way to conduct business.Its a disgrace.Im glad I have made people take notice of this company ,and how unprofessional they are.Oh and I actually lost some money on the site,and our agreement was that we get half the losses each.I did this as a test,to see if they would contact me and pay out.Where is my half of the losses?Another example of incompetence

I met him prior to handing over any money,and went through the whole idea in detail with him.I knew exactly how I wanted the idea,and compared it to an online poker tournament.This is all in early e mails.For what it's worth,I don't think total e soft could produce the idea I wanted,and now they are trying to turn it round on me.I don't think they have the capability to bringing the idea to market.Without giving too much away,I asked them time and time again about in play sports betting,which was a key part of the feature.They knew that from day one.And they just kept saying in a few weeks.It was them who suggested we start the idea off with a few basic outcomes,then progress it over time.I believe now that it is because they didnt have the software,and tried to tirn it round on me.I did not hand over all those thousands lf pounds and promised the world of this great new idea and then not deliver once the money had been given.I want justiceThis was not the agreement.What a total kop out

 

[totalesoft]

I'm glad that I now know who this is, and what we are talking about. The work was completely finished I think about 6th march, as I sent an email to you to inform that it was done. You should have that. You then replied that you wanted it done completely differently. I said ok, but it meant reprogramming and would take more time. Again, this was still going to be free, as I said we would cover the costs. I have all the correspondence and will be happy to present it to your solicitor.

 

[KasinoKing]

Interesting though it is, I really think you guys should be discussing this in private - not on a public forum!
Don't both of you have a telephone?

KK

 

[Jamie123]

I'm glad that I now know who this is, and what we are talking about. The work was completely finished I think about 6th march, as I sent an email to you to inform that it was done. You should have that. You then replied that you wanted it done completely differently. I said ok, but it meant reprogramming and would take more time. Again, this was still going to be free, as I said we would cover the costs. I have all the correspondence and will be happy to present it to your solicitor.

I'm just in total shock about all of this.It is no coincidence that all you can find about total e soft is complaints.Nothing positive anywhere.All I see is you justifying your position time and time again,what an absolutely disgraceful way to conduct business.I didnt change anything and wanted it Completly different that is a complete lie.You suggested we start it the way you wanted to do it,not what I wanted.Youre manipulating the situation.It still isn't done to this day.If that's what it takes I will be taking this further.I will not be made out to be the person in the wrong here.Why is your operating address a residential address?Why have so many of your white labels closed?Why do you not reply to e make once you get your money?why haven't you paid me out for half the losses on the site?wjy are your accounts late?Why is there no positive feedback about your company?why do you keep saying a few weeks until the finished site will be ready?

 

[Nifty29]

Interesting though it is, I really think you guys should be discussing this in private - not on a public forum!
Don't both of you have a telephone?

KK

I agree.

Very unprofessional.

 

[Jamie123]

Interesting though it is, I really think you guys should be discussing this in private - not on a public forum!
Don't both of you have a telephone?

KK

He doesn't answer.I want people to be made aware of this company aswell.I have been in business for 20 years with some famous people and very successful people,and I have never ever seen such incompetence.

 

[Jamie123]

I agree.

Very unprofessional.

Guys I just came on here to get advice,I didn't expect a reply from the company

 

[totalesoft]

I have been saying from the start that we should be discussing this away from the forum, and even through a mediator. However, I have had to keep defending myself from something I had no idea about until a few hours ago. The name Jamie was confusing as it is not the same name that I was given.

As a final message on this thread, I'd just like to say that I'll be happy to speak to Jamie's solicitor - you have my number and email address. There is no reason to continue this online. If we are found to be legally at fault over this issue, I will personally apologise both to Jamie and to the forum - and will give a full refund.

 

[Nifty29]

Guys I just came on here to get advice,I didn't expect a reply from the company

Sorry Jamie....don't get me wrong mate.

I was solely directing the comment at totalesoft and should have made that clear. IT should be dealt with by the company privately and professionally and not be turned into a 3-Ring circus.

You've done nothing wrong here at all.

It just goes to show that all TES wants is to try and make themselves look good by only dealing with you issue in the forum and not via PM, and that their number one priority is NOT making their associates happy.

If TES don't give a toss about their white label operators, then it doesn't bode well for players does it?

You'll love some of the TES casino names.....straight from the "spot the rogue" section at CM. Talk about made up on the spot when filling the application form. I'm not listing them as I don't want to give them PR. Plus, the games I've seen are appalling.

Jamie...if there is a "get me out of here" clause, then take it.

 

[Jamie123]

Sorry Jamie....don't get me wrong mate.

I was solely directing the comment at totalesoft and should have made that clear. IT should be dealt with by the company privately and professionally and not be turned into a 3-Ring circus.

You've done nothing wrong here at all.

It just goes to show that all TES wants is to try and make themselves look good by only dealing with you issue in the forum and not via PM, and that their number one priority is NOT making their associates happy.

If TES don't give a toss about their white label operators, then it doesn't bode well for players does it?

You'll love some of the TES casino names.....straight from the "spot the rogue" section at CM. Talk about made up on the spot when filling the application form. I'm not listing them as I don't want to give them PR. Plus, the games I've seen are appalling.

Jamie...if there is a "get me out of here" clause, then take it.

Thank you for the concern nifty.Do you know the most outrageous point in this whole argument.He says he has set up the casino and has done exactly what was asked of him.So he thinks there is a fully functioning casino that is ready to make money.Tell me one thing total e soft.The most fundamental part of all this,at the end of the day,making money.You haven't once told me how,when,how much I get paid.I have deliberately got friends to lose money on the site,to see what happens next.And surprise surprise nothing.You haven't once contacted me to say x has lost x amount.We will send you this amount on x date.What an absolutely disgusting way to conduct your business.This is classed as breach of contract as you haven't paid me what people have lost(as in our agreement).

 

[Nifty29]

I have been sam the start that we should be discussing this away from the forum, and even through a mediator. However, I have had to keep defending myself from something I had no idea about until a few hours ago. The name Jamie was confusing as it is not the same name that I was given.

As a final message on this thread, I'd just like to say that I'll be happy to speak to Jamie's solicitor - you have my number and email address. There is no reason to continue this online. If we are found to be legally at fault over this issue, I will personally apologise both to Jamie and to the forum - and will give a full refund.

Ummm....don't you think that's kind of difficult when you IGNORE his PMs?

It also appears you are shafting him on commissions....that's the oldest trick in the book....untagging a percentage of players so you don't have to pay. Unfortunately for you, he has proof.

Total E Soft is looking more and more like Total B S.

 

[mrmark21]

IMO and after what's been revealed on this thread Total E Soft seems to be a rogue casino developer. They defend their name because their are numerous complaints sprawled over the net. I really hope you get you're money back Jamie.

 

[totalesoft]

I was under the impression that we were going to take this outside the forum, at the request of other forum members, and conduct this with our legal representatives. Obviously our version of this episode differs wildly from yours, and as I said before, if we are shown to be in the wrong then you will get a refund. I'm not going to reply to this thread any further, as you can continue to make these so-called assertions without any proof.

Finally, saying that we are not paying his commissions properly is a complete lie. His site has 2 operational accounts set up - one where WE put money in for him to test, and another one with a £10 deposit. Obviously we have minimum payment amount, so we are not likely to be sending such a low amount out in commissions. Jamie, if you have evidence to the contrary, please supply it to me.

 

[Jamie123]

I was under the impression that we were going to take this outside the forum, at the request of other forum members, and conduct this with our legal representatives. Obviously our version of this episode differs wildly from yours, and as I said before, if we are shown to be in the wrong then you will get a refund. I'm not going to reply to this thread any further, as you can continue to make these so-called assertions without any proof.

Finally, saying that we are not paying his commissions properly is a complete lie. His site has 2 operational accounts set up - one where WE put money in for him to test, and another one with a £10 deposit and £1 of that used. Obviously we have minimum payment amount, so we are not likely to be sending £0.75 out in commissions. Jamie, if you have evidence to the contrary, please supply it to me.

£1 used?no £10 was used I can screenshot the account on here if you like?You didn't know this was someone I knew until I posted it on here.The amount of money involved is irrelevant,why didnt you contact me to say player x has lost 10 pounds on the site?(I have no idea where you get £1 from which is deeply worrying)This site is to make people aware of dodgy and dishonest operators,and my appalling service has encouraged me to make sure it doesn't happen to anyone else.

 

[totalesoft]

Jamie, we would not as a default contact you directly every time a transaction is made. We could arrange for an email to be sent automatically if you specifically wanted it, but you hadn't requested anything like that. As you know, you have the stats access to log into to view all transactions. I have sent these access details over to you again - please check, your friend's transaction and subsequent activity is listed there, and has been from the start. Deposits appear in real time on your stats so you can get whomever you like to make a deposit, and it will appear right away. There is no question of any stripping of players from your site, as it would be immediately obvious.

I would again ask you to please continue these discussions with me directly, or via your legal representation, instead of on this forum.

 

[jetset]

This exchange is getting increasingly bitter, with each party feeling he has to respond to something the other party has just posted.

Both parties appear prepared to open a dialogue, yet no-one is taking the initiative to make that happen (and ignoring Jamie's PMs and emails is hardly encouraging).

May I suggest that total e soft takes the initiative and privately contacts Jamie, who should then respond, making a proper exchange of views possible and hopefully leading to a satisfactory resolution.

Jamie could then report on here (I'm sure there are those who would like to see how this all pans out).

I don't see these forum charges and counter-charges delivering a final solution, although this thread has commendably served to spur total e soft into responding to what is clearly a very upset customer who appears to have a legitimate complaint.

 

[LaHutti]

Well said jetset.
The way this is going, it seems like none of the involved parties want to find a solution to the problem, but simply throw mud at each other.
I too would suggest, they both take more professional approach, and get the problems fixed.

This exchange is getting increasingly bitter, with each party feeling he has to respond to something the other party has just posted.

Both parties appear prepared to open a dialogue, yet no-one is taking the initiative to make that happen (and ignoring Jamie's PMs and emails is hardly encouraging).

May I suggest that total e soft takes the initiative and privately contacts Jamie, who should then respond, making a proper exchange of views possible and hopefully leading to a satisfactory resolution.

Jamie could then report on here (I'm sure there are those who would like to see how this all pans out).

I don't see these forum charges and counter-charges delivering a final solution, although this thread has commendably served to spur total e soft into responding to what is clearly a very upset customer who appears to have a legitimate complaint.

 

[Jamie123]

Hi guys,

Just an update of the situation.I must admit that total e soft have addressed all my issues,and have handled the situation well.I do admit that some of the changes were made on my part regarding the site,and maybe I should have given them a chance to resolve it before coming on here.They also re added funds to my account as they said,I just hasn't checked on the site for a few days.I always want to keep people up to speed on the quality of certain companies etc and improve the industry that's why I came here.Total e soft have fully resolved the issue now,so I must give credit where it's due.

Thanks for your time guys you have all been very helpful

 

[bigjohn]

Hi guys,

Just an update of the situation.I must admit that total e soft have addressed all my issues,and have handled the situation well.I do admit that some of the changes were made on my part regarding the site,and maybe I should have given them a chance to resolve it before coming on here.They also re added funds to my account as they said,I just hasn't checked on the site for a few days.I always want to keep people up to speed on the quality of certain companies etc and improve the industry that's why I came here.Total e soft have fully resolved the issue now,so I must give credit where it's due.

Thanks for your time guys you have all been very helpful

Ooops, comment removed.