vanillacake
Newbie member
- Joined
- Jun 22, 2023
- Location
- Helsinki
Hello!
I was wondering if anyone here has played with Pledoo casino and has recently gotten an e-mail from them saying they could be eligible to get a refund of deposits.
I put the e-mail I received as an attachment to this message.
On Casino Guru's website, the casino's representative explained this issue further:
Hello everyone,
Let us explain the situation;
This is an ongoing process that we are undertaking at Pledoo. We are assisting our customers in reclaiming their funds through a chargeback procedure due to issues encountered with the payment system provider involved in processing these payments, which resulted in the funds not being received by us.
We have initiated this process because we firmly believe that it aligns with industry standards and, more importantly, because we genuinely want to assist our customers in recovering their funds.
As previously stated, the funds did not reach us, and therefore the most appropriate course of action is to return the money to our customers. Despite our efforts to resolve the issue with the payment system provider internally and directly, they are unwilling to cooperate. Therefore, the subsequent course of action entails working closely with the customers' banks, and we are ready to provide comprehensive assistance and step-by-step guidance.
We understand the customer's concerns and skeptical mindset about the matter. Still, we want to ensure that everything is legal and we have the customer's best intentions in mind.
Hope this helps!
Best regards,
Pledoo Team
I replied to the casino and they asked me my bank account statement which shows the transactions that I have made to their casino from 01.03.2022-01.06.2022. After this the casino sent me a document which I should forward to my bank (if anyone is interested to take a look, I can show this). This document explains this issue in further detail and also shows the transactions which I should be refunded for. I am really skeptical about this, and definitely do not want to be involved with anything illegal (money laundering, fraud etc.) However, the sum in question is quite lage and I would definitely be keen on getting it refunded to me, if that is possible.
Has anyone else gotten this same e-mail and what have you done so far? Or does anyone else have thoughts about this; does this even seen legal or could this be some kind of scam from the casino's side?
I was wondering if anyone here has played with Pledoo casino and has recently gotten an e-mail from them saying they could be eligible to get a refund of deposits.
I put the e-mail I received as an attachment to this message.
On Casino Guru's website, the casino's representative explained this issue further:
Hello everyone,
Let us explain the situation;
This is an ongoing process that we are undertaking at Pledoo. We are assisting our customers in reclaiming their funds through a chargeback procedure due to issues encountered with the payment system provider involved in processing these payments, which resulted in the funds not being received by us.
We have initiated this process because we firmly believe that it aligns with industry standards and, more importantly, because we genuinely want to assist our customers in recovering their funds.
As previously stated, the funds did not reach us, and therefore the most appropriate course of action is to return the money to our customers. Despite our efforts to resolve the issue with the payment system provider internally and directly, they are unwilling to cooperate. Therefore, the subsequent course of action entails working closely with the customers' banks, and we are ready to provide comprehensive assistance and step-by-step guidance.
We understand the customer's concerns and skeptical mindset about the matter. Still, we want to ensure that everything is legal and we have the customer's best intentions in mind.
Hope this helps!
Best regards,
Pledoo Team
I replied to the casino and they asked me my bank account statement which shows the transactions that I have made to their casino from 01.03.2022-01.06.2022. After this the casino sent me a document which I should forward to my bank (if anyone is interested to take a look, I can show this). This document explains this issue in further detail and also shows the transactions which I should be refunded for. I am really skeptical about this, and definitely do not want to be involved with anything illegal (money laundering, fraud etc.) However, the sum in question is quite lage and I would definitely be keen on getting it refunded to me, if that is possible.
Has anyone else gotten this same e-mail and what have you done so far? Or does anyone else have thoughts about this; does this even seen legal or could this be some kind of scam from the casino's side?