Topgame

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me_and_ed

Paleo Meister (means really, really old)
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MM
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Jun 2, 2006
Location
Vancouver
I think Topgame must be dying a slow death, all the talk in the past about adding to the support team.....blah blah blah.
I just decided to try a N/D bonus at Rich Casino, I have been waiting now 63 minutes for live support, this group sucks, how the hell do they think they can survive with lousy payout games and even lousier service, what a joke!!!
 

Dave

Dormant Account
webmeister
Joined
Jul 19, 2005
Location
North America
Yeah, they seem to be having problems...

The Topgame website has been offline for a week. The jackpot tickers are hosted on that domain, and my tracking scripts have been sending me error messages since the site went down.

Hopefully they'll get everything sorted soon.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Out of interest I ran a check with one of the addresses frequently put forward by Top Game or licensees, specifically:

"Winward Hall Ltd at the NSC Campus nsc-campus.com" in Mahon, Cork, Ireland.

This is the response I received today:

"In response to your query re Winward Hall, we do not have them listed as one of the tenants here at the NSC Campus. It is possible that it might be a subsidiary of one of our virtual tenants, however they are not a physical tenant based at the NSC."
 

brucefinaldi

Dormant account
Joined
Feb 12, 2009
Location
Cyprus
Hello Guys,

I run an affiliate program for a Top Game casino, and I just want you to know that not all Top Game casinos run on 1 support. I have built and trained my support, and they sit in house and are dedicated to my brand.

So there are changes coming, and there are operators who do value the customer and want to provide them service.

I am on this forum quite a bit, and I really try my best to understand what players want, and I have realized they want to be treated with respect, good service and most importantly be answered on time!

Take Care,

Bruce
 

CasinoMac

Dormant account
Joined
Apr 29, 2009
Location
Online
I think Topgame must be dying a slow death, all the talk in the past about adding to the support team.....blah blah blah.
I just decided to try a N/D bonus at Rich Casino, I have been waiting now 63 minutes for live support, this group sucks, how the hell do they think they can survive with lousy payout games and even lousier service, what a joke!!!

Totally agree with you
 

brucefinaldi

Dormant account
Joined
Feb 12, 2009
Location
Cyprus
Hello me_and_ed,

Pleasure to meet you.

I spoke to a rep from Top Game yesterday, about many issues regarding Top Game.

One of the issues was about the payout on the slots. He told me that they have changed the payout to give the PLAYER better odds.

He also told me they hired a new slots expert to help with the creation of their new slots, so I am looking forward to seeing the new slots - hopefully to be released in the next few weeks!

I just wanted to reply to this thread originally to let those who are really against Top Game's service that there are operators who have independent customer service.

I hope I helped and answered your question, if you have any other questions, feel free to ask, I will try my best to answer.

Cheers,

Bruce
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
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Location
Bexhill on sea, England
One of the issues was about the payout on the slots. He told me that they have changed the payout to give the PLAYER better odds.
Well it's easy to say that, but can you give us any details?

Which slots exactly?
Have they changed the paytables, or the mechanics of the slots (e.g. how many of each symbol per reel)?
If it is paytables, does anyone have before & after screenshots please?

KK
 

brucefinaldi

Dormant account
Joined
Feb 12, 2009
Location
Cyprus
Hey KasinoKing,

I did not get into the specifics with him, but I do know he was referring to all the slots, both Classic and Video slots. If you ask me, it is the mechanics, but don't quote me on that.

If I know more, I will let you guys know.

Cheers,

Bruce
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I just checked out Gold Vegas casino ( I think they are the same platform hopefully) and I have not noticed any change in pay out scale or bonus rounds. I have played ther in real mode and fun mode. The only thing I have noticed is the games spin much slower than before which is very irritating. I do like the games though. Need a faster spin added IMO.

.
 

brucefinaldi

Dormant account
Joined
Feb 12, 2009
Location
Cyprus
Hello silcnlayc,

Pleasure to meet you!

Thanks for letting me know regarding the speed of the spins. I will pass this on.

Cheers,

Bruce
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Top Game launched another licensee this week at Casinomoons.com - UK, France and Norway targeted in a linguistic sense....but they are still coy with upfront information.
 

NewOrleans

Banned User
Joined
Oct 16, 2008
Location
Canada New Brunswick
Hello me_and_ed,

One of the issues was about the payout on the slots. He told me that they have changed the payout to give the PLAYER better odds.

Better odds mean they have reduced the amount the casino takes per win.
Every time you win on a slot machine the casino takes a bit,if they didn't and paid true odds it would make the game house edge free,therefor not profitable.

I imagine they simply take less per win on slots that had a below average payout,giving you a better chance in the end.Some slots probably pay better than others and they probably didn't change them.
 

jan.strydom

Dormant account
Better odds mean they have reduced the amount the casino takes per win.
Every time you win on a slot machine the casino takes a bit,if they didn't and paid true odds it would make the game house edge free,therefor not profitable.

I imagine they simply take less per win on slots that had a below average payout,giving you a better chance in the end.Some slots probably pay better than others and they probably didn't change them.


Thanks - perfectly said!!:)
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Every time you win on a slot machine the casino takes a bit, if they didn't and paid true odds it would make the game house edge free,therefor not profitable.

Just for a historical record, that statement is wrong. The house edge is generally calculated on slots by having a paytable where over an unspecified period of time a player will win less than they lose.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Just for a historical record, that statement is wrong. The house edge is generally calculated on slots by having a paytable where over an unspecified period of time a player will win less than they lose.

Is that the politically correct way of saying that "a player will lose more than they win" :D
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Well I call BULLSHIT to anything any TG rep'd casino or TG rep themself, I just played $100 at 7Spins on Black Diamond which I consider to be one of there better games, $1.25 bet size, no bonus round, 3 sets of 10 free spins, not more than $5 return on the free spins in total (thats $5 for 10 spins, the other was $2.15 and $3.00) not more than $3.90 on any other spin........Seriously now Bruce, give us all a break, absolutely disgusting.


PS: I politley made C/S aware of my disenchantment with play, chatted back and forth, asked Ashley to review She/He said they would and was on chat ignore for 20 mins....kinda like that wait right here, I will be right back and then take off for lunch and hope they go away.:mad:
 

Arielf

Dormant account
Joined
Feb 18, 2009
Location
Israel
Hi Guys,

This is my first post here and will probably be the last.

Me_and_ed, the fact that you are unlucky does not mean others are not. it is obvious you do not like topgame so why bother contiyuing posting about your bad experience with them?
I could probably refer you to links where people posted their winning screenshots on soe topgame casinos, but i have a feeling itwould just be a waste of space and words.
Seriously is there nothing better for you to do then go play over and over in casinos you do not like just so you can post about your bad experiences? there are plenty of organizations that would benefit from your money much mroe than those "bad" topgame casinos.
Seriously, if you so hate those csinos why not choose others?
It is obvious topgame casinos are set a certain way that appeals to some players and does not appeal to others so what is the point to continue bashing this subject.

All the best and I really hope you find a more constructive way to use your time or money.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Hi Guys,

This is my first post here and will probably be the last.

Me_and_ed, the fact that you are unlucky does not mean others are not. it is obvious you do not like topgame so why bother contiyuing posting about your bad experience with them?
I could probably refer you to links where people posted their winning screenshots on soe topgame casinos, but i have a feeling itwould just be a waste of space and words.
Seriously is there nothing better for you to do then go play over and over in casinos you do not like just so you can post about your bad experiences? there are plenty of organizations that would benefit from your money much mroe than those "bad" topgame casinos.
Seriously, if you so hate those csinos why not choose others?
It is obvious topgame casinos are set a certain way that appeals to some players and does not appeal to others so what is the point to continue bashing this subject.

All the best and I really hope you find a more constructive way to use your time or money.

Dont let the door hit you on the way out, affiliate manager of Rich Casino.

If you cant stand the heat..

Edit: nothing personal, but if you cant stand criticism you are in the wrong place.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Hi Guys,

This is my first post here and will probably be the last.

Me_and_ed, the fact that you are unlucky does not mean others are not. it is obvious you do not like topgame so why bother contiyuing posting about your bad experience with them?
I could probably refer you to links where people posted their winning screenshots on soe topgame casinos, but i have a feeling itwould just be a waste of space and words.
Seriously is there nothing better for you to do then go play over and over in casinos you do not like just so you can post about your bad experiences? there are plenty of organizations that would benefit from your money much mroe than those "bad" topgame casinos.
Seriously, if you so hate those csinos why not choose others?
It is obvious topgame casinos are set a certain way that appeals to some players and does not appeal to others so what is the point to continue bashing this subject.

All the best and I really hope you find a more constructive way to use your time or money.



Arielf,
I understand that sometimes the truth hurts but its one of those tough life situations that we just have to come to terms with.

When a rep comes out publicly and states TG has improved it payouts but has no foundation of proof other than the words from his or her mouth he or she should be able to back it up factually, Bruce has done neither, my last set of comments was intended to get Bruce to show some facts, I played after Bruces comments and found the software to play the same, terrible payouts, when I did play I requested the C/S rep from 7Spins to look at my playthrough, "Ashley" said please wait and I will do this, they never returned, how is that good customer service, that 2 strikes now, and then your very first post solidifies what I have said all along about TG, nice job!!


PS: the part about not coming back to the forum.......thats okay, I am sure with a first post like this you wont be missed.
 

brucefinaldi

Dormant account
Joined
Feb 12, 2009
Location
Cyprus
Well I call BULLSHIT to anything any TG rep'd casino or TG rep themself, I just played $100 at 7Spins on Black Diamond which I consider to be one of there better games, $1.25 bet size, no bonus round, 3 sets of 10 free spins, not more than $5 return on the free spins in total (thats $5 for 10 spins, the other was $2.15 and $3.00) not more than $3.90 on any other spin........Seriously now Bruce, give us all a break, absolutely disgusting.


PS: I politley made C/S aware of my disenchantment with play, chatted back and forth, asked Ashley to review She/He said they would and was on chat ignore for 20 mins....kinda like that wait right here, I will be right back and then take off for lunch and hope they go away.:mad:

Hello me_and_ed,

I am sorry to hear that and I understand how you feel, but I have nothing at all to do with 7spins as it is not my brand.

My brand sits on their own CS which is dedicated solely to my casino and my casino ONLY (50statescasino). I can assure you that my support will help any of our players coming into the casino AND if there is ever a problem, please feel free to come to me and I will happily help you out - BUT, only for my brand.

I hope this clears things a bit.

Regards,

Bruce Finaldi :)
 

brucefinaldi

Dormant account
Joined
Feb 12, 2009
Location
Cyprus
Arielf,
I understand that sometimes the truth hurts but its one of those tough life situations that we just have to come to terms with.

When a rep comes out publicly and states TG has improved it payouts but has no foundation of proof other than the words from his or her mouth he or she should be able to back it up factually, Bruce has done neither, my last set of comments was intended to get Bruce to show some facts, I played after Bruces comments and found the software to play the same, terrible payouts, when I did play I requested the C/S rep from 7Spins to look at my playthrough, "Ashley" said please wait and I will do this, they never returned, how is that good customer service, that 2 strikes now, and then your very first post solidifies what I have said all along about TG, nice job!!


PS: the part about not coming back to the forum.......thats okay, I am sure with a first post like this you wont be missed.

Hello me_and_ed,

I am not a topgame rep, I run a topgame casino, I have tried to help as much as I can, and hopefully I have to the best I could. I have tried to help with this topic, and have told you as much as I know.

Regarding the "facts", you know as much as I know. When I get some more info on the slots and their payouts, I will gladly share this with you.

As for attacking me about 7spins, I must tell you, I have absolutely nothing to do with 7spins as it is not my brand. I operate 50statescasino, which has a dedicated support sitting in house, they will only serve 50statescasino and no other brands.

I understand that it is not a good feeling when you have a bad experience with a support, and that is why I have tried my best to provide my players (which is not 7spins players) with the best support I could.

I hope this helps you understand that I am not to blame for the poor support you have received prior.

If you have any questions, I will try to answer them as best as I can.

Best Regards,

Bruce :)
 
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