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Top Game Missing Jackpot Questions

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Pinababy69, Feb 1, 2010.

    Feb 1, 2010
  1. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Okay, I am starting a new thread on this simply for the fact that there are posts scattered all over the place, from different reps...both for TopGame and for Rome Casino. I figured it would be best to put it all in one place. The most recent post by TopGame (David, the previous rep for Thebes Casino) was actually in a spam complaint thread.

    I, for one, would just like to know if the jackpot was removed, the game was removed, or both. And....has it been reinstated? Lots of conflicting info out there, and not too many straight answers. This is just one of those things that keeps me up nights, wondering about it.

    A (somewhat) quick chronological series of events:

    Back in May of 2009, a player named Eviecakes (Mavin1 here at CM) was playing at Rome Casino on the games Dougie's Delights and Diablo 13. This is when she noticed the missing symbols on the games, and started trying to get the casino to do something. Which they finally did...three weeks later, in mid June. But this thread is dealing with the progressive jackpot, so I'll try to stay focused on that. Below is her original post on CSR, with the relevant part highlighted:

    So, this gets brought here to CM, and this is what was posted by Jan.Strydom, rep for Topgame (at that time anyway) on June 17, 2009:

    No further explanation was ever given by anyone from Topgame, or any casino rep, even though the question was asked many times. Nor was there ever a timeframe given as to when this jackpot/jackpot game would be returned...or why it was removed in the first place...much PRIOR to there being any malfunction admitted, on the part of Topgame. Why remove the jackpot/jackpot version of a game, when you insist it's functioning correctly? Which they did at that time.

    So, fast forward to September of 2009, and Noah's responses to the jackpot game question, and the missing jackpot itself. He was responsive in saying that he would attempt to find the answer to the question, and this was his post on September 3, 2009:

    So here they say that the game itself was removed on May 21st, yet it wasn't until mid June that they publicly admitted ANY problems with the games. But whatever...not the point of this thread. The point is that they do admit the jackpot game (they say there are/were two versions of Dougie's Delights), was removed on May 21st...and as of September, 2009...still had not been returned.

    And another post on September 9, 2009, verifying that the jackpot game was removed:

    Again, all we're getting is the "jackpot wasn't removed, the game was". What difference does it make? If the game was removed, it follows that the jackpot was removed with it.

    Once again, the subect was brought up in a spam complaint thread re: Topgame, and this is Topgame's reply. David used to be the rep for Thebes, a Topgame casino:

    Say what? A jackpot feed problem? They have to be shitting me. Two different reps from Topgame and Rome respectively, confirmed more than once, that the game itself with the jackpot, was removed. Now they're trying to say it was nothing more than a "feed" problem?

    And yet, we have Mavin1, who played pretty extensively at TopGame, insisting that there was never TWO versions of the game...simply one, WITH a jackpot. This is her last post here on the subject, from January of this year, and according to her, the jackpot is still not there. And I'd also like to note that I don't really think she's been back since. She's probably as floored as I am, that now they don't even admit the jackpot funds were ever "missing" in the first place.

    To sum up....where is this money? It was $192,000 we're talking about. Can someone who has Topgame installed on their computer go and check the game Dougie's Delights and tell us the amount of the progressive jackpot on that game? Or if there is even a progressive version of this game? Has it ever been put back?

    You see what I mean about conflicting information? And not one straight answer..not one that makes sense, that's for sure. What a mess!!
     
    4 people like this.
  2. Feb 1, 2010
  3. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    At Gold Vegas there is three progressive jackpots. Dougie's Delights isn`t one of them.

    Stars and Stripes 933 507, 46$
    Monster Madness 875 614, 93$
    Bingo 567 574, 48$

    EDIT: It`s exactly like that at Black Diamond as well.
     
    Last edited: Feb 1, 2010
    1 person likes this.
  4. Feb 1, 2010
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Thanks very much for that Maphesto. So not only is there no jackpot version of Dougie's Delights...but none either for Diablo 13 (which according to Mavin had a jackpot of $145K when she played), or for Fandango. Guess we'll see what Topgame have to say, if anything. If Dougie's Delights was removed on May 21st (jackpot version)...that's over eight months ago.

    EDIT: After rereading Mavin's post, she said that the jackpot on Fandango DID stay intact after the game was replaced. But Maphesto, you're not showing a jackpot version of Fandango in your software? Is this game specific to only certain casinos within the Topgame network I wonder? Another question for TG I guess.
     
  6. Feb 1, 2010
  7. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    According to the strange monkey on the fifth reel in Crazy Jungle I wonder if that game also was a jackpot game before?

    They have changed their symbols a lot, and the Crazy Jungle was changed in that time.

    Gambling Lord Casino who according to the support manager of Rich Casino is no longer in business with the platform have same jackpot numbers..:eek2:

    My name is xxxxxxxxx, I am the Support Manager for Rich Casino, however I am also part of the executive team for TopGame. It has come to my attention that you are having trouble getting in touch with Gambling Lord Casino. It is for this lack of professionalism and unsatisfactory support that TopGame has suspended their account and thus they are no longer in business with the platform.

    Gambling Lord Casino is no longer answering support emails(they bounce back) and their support phone is redirected to another casino. They don`t pay.

    What happens if a player hit the jackpot at Gambling Lord?

    Even more disappeared money?

    Thanks Pinababy, this is also a proof for them still beeing connected to Top Game.
     
  8. Feb 1, 2010
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    To answer the question re: Crazy Jungle, going by the post below, I'd guess the answer is yes. It definitely WAS a jackpot game, and it was even won...on a $75 spin.

    According to them, the jackpot was going to start growing again...but from what you've posted Maphesto, it looks like there is no Crazy Jungle Jackpot version then? I'd love to know if this Wendell B. got her 2.8 Million payment in one lump sum....cha ching!!
     
  10. Feb 1, 2010
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well I dont have any answers for you Pina, but for goodness sake people think very very carefully before you play at any Top Game Casino.

    Imagine if Mega Moolah or Wowpot were taken down one day and reinstated with no jackpot....there would be an internet riot!! The reason this matter isnt getting the negative attention it deserves is that TG are a very small fish. Come to think of it, thats probably one the reasons that they are and always will be.
     
    1 person likes this.
  12. Feb 1, 2010
  13. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    *heavy sigh*

    I doubt I'll get any answers Nifty, from anywhere. At least not anything satisfactory. I have a feeling this is gonna be one of those things that eventually I'll just have to let go, and stop obsessing about. :oops:
     
  14. Feb 3, 2010
  15. bonustreak

    bonustreak Senior Member webmeister

    Occupation:
    webmaster
    Location:
    Home Office
    I hope this is not the case and you don't give up on this quest because there are a few very important questions Top Game need to answer in this thread if they are going to be completely transparent. The day this thread started I read it in my hotel rm in London and later met with a rep of Top Game, I expressed my concern about this thread. Let's give him time to get home and to come address your questions. I was told that TP takes all this very serious and they are wanting to fix any issues that arise, so lets see how this goes.

    Any webmaster that is even thinking of promoting a TG casino should be wanting to know the reasons of the JP amounts and games just totally disappearing from the casinos.
     
    1 person likes this.
  16. Feb 3, 2010
  17. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Thanks so much for that Bonustreak!! I had been going to PM Topgame and ask them to comment here..but was giving them a few days to do it on their own. But now that I know you've made them aware of it....I will just leave it for now.

    Thanks again..and it's nice to know that there are webmasters out there who care about this stuff. :thumbsup:
     
  18. Feb 3, 2010
  19. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I would really really like to know if the progressive winner got paid or if it is all bullshit, there is just a huge cloud that follows this group around that will not go away, credibilty is completely shot.
     
  20. Feb 3, 2010
  21. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Thanks Pina for taking the time and making the effort to summarize the history here and present the issues. Hopefully someone will respond and we'll get some answers. IMO.....if there is no response that in itself will speak volumes. No response should indicate that TG belongs in the rogue pit. :eek:
     
    1 person likes this.
  22. Feb 3, 2010
  23. topgame

    topgame Dormant account

    Occupation:
    Spokesperson
    Location:
    behind my pc
    Hi everyone,

    Regarding the questions raised in Pinababys post I am currently in the process of verifying all information with TG and the relevant departments. As soon as I receive this information I will update you all.

    Kind Regards,


    David
     
    5 people like this.
  24. Feb 3, 2010
  25. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Is there a way to pin this thread to the top until the rep comes back and addresses these issues. Too many important threads die too quick before most forum members see them and they are buried. These online shenanigans need to cease. It is getting very frustrating to have to constantly watch your back, side, front..you name it. They need to have some pride in their operations and give us a product that is beyond reproach...I won't hold my breath.

    Thanks Pina for bringing this back up to the forefront and giving us a synapsis of what happened almost a year ago. I've only played them once and quickly uninstalled as they are not my cup of tea.
     
    2 people like this.
  26. Feb 4, 2010
  27. topgame

    topgame Dormant account

    Occupation:
    Spokesperson
    Location:
    behind my pc
    Hi everyone,

    Having received my answers from Tech and management I will now as promised answer the questions that Pinababy was kind enough to put in one post.

    As mentioned in a earlier post of mine TG pulled some games when they were notified and discovered that there was a problem with the jackpot and that the correct number was not being shown. As a result Fandango 15 lines and Dougies Delights 9 Line progressive jackpot was removed and as you may remember TG reimbursed all affected players much as was done with the Dioblo 13 slot around the same time.

    The fact that the progressive jackpot feature was not put back on both these games was a business decision as both these slots were not very popular. Dioblo 13 was kept with progressive because this video slot was a lot more popular than the other two.

    please note also that Crazy Jungle is also no longer a part of the progressive jackpot slots and yes for those of you wondering this was indeed after the 2.8 Million jackpot win by Wendell B.

    I really would like to point out that the variety of slots and games on offer will change over time and that any changes that are made are nothing more than TG doing their best to improve the quality of the platform experience.

    At no time was any money kept by TG and anytime that changes have been made money has been returned in full to anyone that was affected.

    I hope that this answers your questions but as usual should you have any more please let me know. Also if any player is of the opinion that they were not reimbursed when changes were made I once again ask that you please contact me with your account details and I will look get it looked into at once.


    Kind Regards


    David
     
  28. Feb 4, 2010
  29. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    @topgame:

    Gambling Lord casino isn`t answer emails(they bounce) and their support phone is redirected to the support at another casino(they don`t know why).

    Wilson Brown says that Top Game no longer do business with Gambling Lord casino according to an email from him dec 26 2009:

    My name is Wilson, I am the Support Manager for Rich Casino, however I am also part of the executive team for TopGame. It has come to my attention that you are having trouble getting in touch with Gambling Lord Casino. It is for this lack of professionalism and unsatisfactory support that TopGame has suspended their account and thus they are no longer in business with the platform

    Read this text from Wilson again:

    It is for this lack of professionalism and unsatisfactory support that TopGame has suspended their account

    Still Gambling Lord casino is working, players can deposit and they have the shared jackpots.

    This means that customers at Black Diamond, Rich, Thebes, Rome, Gold Vegas and the others are paying for a jackpot that the terrible Gambling Lord casino can confiscate if a player at their casino hits it.

    Support manager Wilson Brown at Rich Casino says that they no longer do business with Gambling Lord casino, still it says "rich Casino" at the NETeller receipt when players deposit at Gambling Lord.

    I deposit at Gambling Lord casino(the receipt says "Rich casino) and won!

    My account is blocked and Rich Casino has given me my deposit back after Wilson Brown says that they are no longer in business with the platform . :eek:

    My question to you David:

    If Top Game no longer are in business with them, is it Blefondia Holdings Ltd. or is it Rich Casino who owes me my winnings at Gambling Lord casino?
     
  30. Feb 4, 2010
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Oh dear Oh dear.......it just gets better huh?

    Something is very fishy Mephesto - you really need to keep on this one and PAB as it looks like you have been deliberately misled.

    As for the Jackpots etc.....I have one question that has NOT been answered in this latest post by David:

    What happened to the progressive pool (which includes a % of player wagers) on the games that were removed?

    David - you say Top Game didnt keep any money - so you should be able to tell us where those funds went? I very much doubt you refunded every single players wagers on that game from day one...Im sure someone would have posted about that, so whats the story??
     
    1 person likes this.
  32. Feb 4, 2010
  33. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I really appreciate you taking the time to look into this David.

    To address the first part of your post...yes, I remember that you guys did reimburse players who played on the games while they were malfunctioning. That however, has nothing to do with the progressive pool itself. I believe the players were reimbursed because there were wild symbols missing from the reels, thus not allowing them a fair game.

    In re: Crazy Jungle...was this also not a popular slot and thus the decision to not reinstate the jackpot version, after it was won? I'd say that a game that generated a 2.8 million dollar jackpot had to be fairly popular. I'd hate to see what kind of jackpot would be attached to a popular game. One quick question re: the progressive win by Wendell B. Has she received her payment in one lump sum? And any chance there is any testimonial from her, or a pic perhaps?

    I've highlighted the part of your post that deals directly with the progressives that were removed. First of all...thanks for finally giving me a definitive answer. All along, we've been told that the games (with jackpots) would be returned as soon as they were functioning correctly. Apparently, that is not the case though. Topgame made a business decision to discontinue progressive versions of these games, which is certainly their right to do so. However, when the games were removed, there were jackpots attached to each one. I can only approximate according to what Mavin1 posted, based on her play on these games. Dougie's Delights was roughly $190,000 and I don't know how much Fandango was at. Mavin1 only mentioned Dioblo 13 with a jackpot of $145,000 at that time. What was the amount of the JP on Fandango when it was removed?

    So the question still stands. Remove the games if you like, but what about the money? I realize that progressives start off at a certain amount (seed money)...but after that, they are built up from the people who play them across the network. Each spin contributes a certain amount towards the total pool. So, minus whatever amount that Topgame seeded the jackpot with....the remainder belongs to the players, not the casinos nor the software company. So when TG removed these games...what was done with the money that was in the progressive pools at the time they were taken down? That's what I've been trying to get at for eight months now.

    Say you started Dougie's at 50K (just an example)...there is still $142,000 unaccounted for. Anything over and above the seed money came directly from player contributions, and belongs to the players, all of them. And it should be returned to them. I believe normal procedure is to redistribute those funds into existing progressives still active across the network.

    Or am I missing something? Thanks again David, I do appreciate you spending some time on this.

    EDITED: I had Fandango and Dioblo 13 confused re: the amounts. And Maphesto has verified that there IS a jackpot version of Dioblo 13.
     
    1 person likes this.
  34. Feb 4, 2010
  35. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    About the jackpots, there are three of them and they have these games attached:

    Stars and Stripes:

    Red White Blue 3-lines
    Red White Blue 5-lines
    Sweet`s Surprise 3-lines
    Sweet`s Surprise 25-lines

    Monster Madness

    Dioblo13

    Bingo

    Bingo Slot 3-lines
    Bingo Slot 25-lines


    I wonder if Crazy Jungle was in one of these or if it was i an own jackpot together with fandango?
     
  36. Feb 4, 2010
  37. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Nifty29, the way I asm reading his reply is that anyone that played at max coin , max line to achieve to hit the jackpots were reimbursed which would be a very , very small potion of players. Where the rest ogf the money went, who knows?

    Since other players that played minimal amounts could not hit the jackpot, they were excluded from any monetary returns IMO...this is just the way I read it..since the ones that did'nt have a chance of hitting these jackpots were not due any reourse since they did not play the max amount..and were paid as to their bet sizes already during play.

    Just my take on his reply:
    Actually , the players that played max bet are the ones owed any monies..whereas the ones that played just to play in minimal coinage could not have won any of these jackpots...and with the players all knowing this, the players would not be due any monies back regardless of whether or not these funds were removed by the casino or not..

    Since the players that played in low coinage amounts had no chance of winning at all...JMO and take on any jackpot offered like this ...players are aware of the contribution of their play but play anyway at most casinos like this without any question of returned funds if the jackpot is not acheivable by their play and they still play and contribute regardless.

    .
     
    1 person likes this.
  38. Feb 4, 2010
  39. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    As much as David is trying to help questions are still not being answered fully or truthfully I believe. If you notice they are yes or no with little detail or commitment. TG has always hidden in the shadows, I think TG runs most of the casino's, Thebes, Rich, 7Spins, Casino Moons, Crystal Spin, Aztecasino, Gambling Lord and the list goes on (David signed up here as the casino manager for Thebes if my memory is correct and now for TG), I think some are independantly run but not most. The missing jackpot money which has been answered,a question over and over again has NEVER been answered, the progressive winner is a mystery person with no verification they even exist, Wendell B may as well be Joe Blow. Kinda reminds me of O J Simpson, we all know he did it but because he was so adamant that he was innocent he got a pass, same with Mark Maguire, he never said yes and never said no.....until recently. My patience has run out with this group, seems like a tangled web of deceit, and with nobody to answer to, we will probably never know.
     
    1 person likes this.

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