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Tivolis bewildering free spin terms

Discussion in 'Online Casinos' started by dave1888, Jan 7, 2016.

    Jan 7, 2016
  1. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    I just finally completed a huge wagering requirement at Tivoli over £1,200 in wagering from £30 ish starting cash (derived from free rounds).
    When I had completed about £800 odd of it I asked customer services what the max cashout is they said £36?! :eek2: This is odd enough as it is.

    Customer services were great though they tried to explain all to me I cannot fault them one bit it's this term I really dislike.

    I then proceeded to ask more questions "What is the max cashout from free rounds if you have deposited @ Tivoli before" "Still £36 sir" Now here is where I am very confused so I deposited £15 turned it over once and contacted live chat "ok have completed wagering and the mandatory 1x wagering on my deposit but my balance says 123? "live chat then said "yes 123 available for withdrawal sir" "But max was meant to be £36 + my £15 deposit" "Yes sir but you can submit for £123 and payments will consider higher payout" "Ok so can I cashout 51 or 123?" "123 sir but is up to payments team"


    This is in no way live chat or Customer services fault they really were commendable, but it's almost like favouritism is being committed here. Paying one player more than another or even mentioning it seems so unethical particularly if player A has 4,000 wagering for £36(as an example) and player B has say £800 to complete and they get £100 or more that would be pretty bad.

    Hopefully payments team will see I'm honest and mentioned everything to customer services and deserve the full £123 (fingers crossed) but it still somehow seems wrong to me. If I didn't need cash I'd just take my £51...
     
  2. Jan 7, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Bit confusing to be honest mate lol!

    Was it free spins awarded for making a deposit?

    If so does the T&C of the FS offer mention and cash out cap's

    After completing WR if it was deposit based I would not have thought any accredited casino would have such a term?

    Either way Lucas is very accommodating and helpful, both from what I've read and some brief personal dealings in the past.

    http://www.casinomeister.com/forums/member.php?u=38407

    Think you will be fine matey!
     
  4. Jan 7, 2016
  5. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Very strange odd sums?

    All that wagering for that max cash out. Not for me.
     
  6. Jan 7, 2016
  7. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Just 5 free spins randomly given to me in my email. They stated that the max cashout for all players for free spins is £36 but live chat said different. That's all I really know. I put in the £15 to cash it all out. Wouldn't have usually but they are accredited here.
     
  8. Jan 8, 2016
  9. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    yeah there live chat has no clue about rules mostly

    in the rules they recently added "DOA" dont count for wagering to make double sure i as i double checked

    support said cant play DOA with a bonus contrary to the terms
     
    1 person likes this.
  10. Jan 8, 2016
  11. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    I played Pyramid for 800 odd of wagering and switched to Twin Spin,Starburst and Attraction to finish it. Bet size never exceeding 60p as there was no point...
     
  12. Jan 8, 2016
  13. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Have just received my full £123! I'm stunned! Thanks very much Tivoli! I'll definitely play here again!! :cool::D
     
    2 people like this.
  14. Jan 8, 2016
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I did point this thread out to Keith yesterday. Might not have made any difference, but you never know! ;)
    Congratulations on your win! :thumbsup:

    KK
     
    1 person likes this.
  16. Jan 8, 2016
  17. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Cheers KK it may well have! Owe you a pint sometime for that! :thumbsup:. I withdrew 110 out from cash machine earlier. :D
     

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