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This is vegas not paying me RE: documents

Discussion in 'Casino Complaints - Non-Bonus Issues' started by RipRidah, Sep 4, 2008.

    Sep 4, 2008
  1. RipRidah

    RipRidah Dormant account

    Occupation:
    Human
    Location:
    Earth
    $100 deposits $700 something withdrawal, no bonus.

    I've had my documents rejected 3 times due to it being unclear. I've never had to resend my documents at other casinos before. The 3rd time at this casino I made sure it was extra clear (see attachment). I don't see how this can be unclear. I would like maxd to mediate something if possible because my scanner can not get any clearer I've tweaked the settings as best I can.

    I've PMed the rep here to see what he has to say about this.
     
  2. Sep 4, 2008
  3. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Looks fine to me. I scan my docs into pictures and they seem to come out better than in documents. I haven't ever had mine rejected. Might try that and see.
     
  4. Sep 4, 2008
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Have you tried faxing them instead?
     
  6. Sep 4, 2008
  7. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    It doesn't actually prove anything - I don't see the C/C number on there anywhere, or your address to where the statement was posted to.

    Might just be me being blind...?

    ThisisVegas don't strike me as mickey mouse, if they're not happy with the docs then there must be something wrong. John will no doubt sort you out.
     
    1 person likes this.
  8. Sep 4, 2008
  9. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    I agree with Rhyzz. TIV approved my docs in less than 24 hours. I believe you have to send a scan of your CARD, not statement, right?
     
  10. Sep 4, 2008
  11. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    ...........a copy of the front and back of the card and make sure the back is signed, thats what i did and i had no problems..........laurie
     
  12. Sep 4, 2008
  13. RipRidah

    RipRidah Dormant account

    Occupation:
    Human
    Location:
    Earth
    First time I faxed them, second and third time I sent them as pics.

    Also the pic I attached is just a cut out of the full pic since I didn't want to show the full pic with my card #, address etc. The full pic does have all pertinent information.

    Lastly I used quicktender and not a credit card but I dont have a utility bill. I used the cc statement in lieu of the utility bill.


    As for why they are dicking me around, I don't know.

    I have PMed the rep, hopefully he can resolve this issue.
     
  14. Sep 4, 2008
  15. RipRidah

    RipRidah Dormant account

    Occupation:
    Human
    Location:
    Earth
    Just got this email -

    Thursday, September 4, 2008 8:28 AM
    From: This sender is DomainKeys verified "thisisvegas Faxbacks" <>Add sender to Contacts To: @yahoo.com Dear xxxx ,

    Your documents have been accepted!


    Security Department thisisvegas


    Coincidence or casinomeister at work?

    Anyways case closed I guess.
     
  16. Sep 4, 2008
  17. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    Assuming your ID is readable, should be no problem IMO.

     
  18. Sep 4, 2008
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    In this case, I believe its coincidence rather than CM. I have said this before. Rival casinos dont use this as a tactic for non-payments. My own experience was that my docs were approved within 24 hours.
     
  20. Sep 4, 2008
  21. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    You never know Chuchu......CM carries a big stick :p
     
  22. Sep 4, 2008
  23. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    there seems to be a communication breakdown between the casino and the player. The casino customer service could have been more explicit in their request instead of saying send a clearer document.
    however giving them the benefit of the doubt, RipRidah how about you paste your correspondence with them here?

    I agree with Rhyzz, this so called CC statement has no identifying information, not even your name, address, account number (for privacy reasons you can probably cover up most digits). Most casino verification teams would want to see the whole page, not a snippet like this.
     
  24. Sep 4, 2008
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    If you read above, he told us that he only posted *part* of the document that he sent the casino.
     
    1 person likes this.
  26. Sep 4, 2008
  27. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    yeah I just realized that and was going to edit. you beat me to the punch.

    suggestion for future posters: include all your pertinent info in your first post, then people won't assume stuff if they haven't read further
     
    2 people like this.
  28. Sep 6, 2008
  29. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    They most definitely do use this as a tactic, maybe not for non-payment but for delayed payment. I had an almost identical issue with them where i went to ever greater lengths to ensure that the documents were completely legible (despit my initial scans being perfectly acceptable in my eyes). Their funniest reason for rejecting them was that they were the wrong way up! I guess they haven't heard the joke about the person sacked from the M&M factory for throwing away the Ws.
     
    1 person likes this.
  30. Sep 19, 2008
  31. thisisvegas

    thisisvegas Dormant account

    Occupation:
    Affiliate & Casino Manager
    Location:
    Canada
    I haven't been here in a while, busy with business side of the industry and life too but making an effort to post. This isn't CM at work and that screenshot to me doesn't tell me anything other than a person has a credit card limit with Bank of America. Either way I am glad it is sorted out but documents are rarely rejected unless there is a good reason such as insufficient information such as displaying name and address or sometimes the documents can be low quality and barely visible. Again this is a rare event but the CSR and security team handle that. I can sometimes mediate if players need help. If you have my email then I can get on top of it.

    Cheers,

    John
     
    6 people like this.
  32. Sep 23, 2008
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The OP said that he EDITED what was sent to Rival, and that the FULL statement was what was sent. From the clarity of the segment posted, I would expect the rest of the image to exhibit similar clarity.
    When CS reply to a player that a document is "unclear", they then try to fax or scan it in a better way, so if it is MORE than simply "unclear", such as not being the correct document, then CS SHOULD SAY SO.

    Not all named documents actually contain what the casino REALLY wants, it is down to the individual company that sends the bill. Sometimes, bills cover more than one page, and the information the casino wants may not be on the page the PLAYER believes is the one the casino wants.

    Often, a copy of a government ID and utility bill is requested, but often nothing about WHY. The request should be more specific, such as asking for the utility bill page showing the ADDRESS of the player, and similarly with credit card bills, maybe it is the ADDRESS that is wanted, and NOT the statement page containing transactions and credit limits.

    Often, it seems player and casino get stuck in a loop, with the player trying all sorts of ways to get a clear copy of a document, only to be forever told it is "unclear" by the casino. If "unclear" means that the page does not contain the address, for example, than no amount of retrying is going to result in a "clear" document. This then soon looks like a stalling tactic to the player, who believes their document is more than clear enough already, and then takes the dispute public.

    It would help no end if you could say WHY the OP initially had the documents rejected as "unclear", and then suddenly accepted later when he posted this thread and showed us how "unclear" the image quality of the document was by posting a segment that does not contain his personal details. The conclusion drawn was that it was "pressure from CM" that pushed this through, and this implies that the document that was previously "unclear" has miraculously become "clear" after this thread appears.
    You say this is not the case - but this is how it looks.
     

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