On Probation The Virtual Casino Group and Ace Revenue

[bigjohn]

I know that I am nobody on this site. But I think some of you are being unfair to Tawny. She is clearly trying to help. When she helps some of you are rude and skeptical. When she doesnt respond for a day you jump down her throat. What more do you want her to do? The very things she is taking care of you applaud when club world rep takes care of but antagonize Tawny for taking care of it.
SHE didn't do any of the things that caused the issues. SHE is working to improve them and make them right.

I know, I am personally affected by it. I had an issue where I thought the casino was wrong. I sent her a PM and she responded pretty quickly. Even better, she agreed and common sense was applied. Now, why would I not trust her or her casinos when they have admitted to a mistake, fixed it and made it right? Of course I trust them now. They have proven themselves.

I know that the history of her casinos werent great to say the least but if you just ridicule her and them for trying to fix themselves then what are you accomplishing?

THANK YOU TAWNY for helping me. I am a very happy player and hope that you stay the course towards accreditation some day. I am very pleased with all of you at this point.

by reading this forum I see that mistakes and miscommunications happen all of the time. Rather than beat them up, lets just expect that they fix it. When we expect that then there is trust and that benefits us and them. Lets look at now for what it is - and what I see is a Rep and a casino group TRYING to get it right. and that is a very good thing.

What you may not get is how many times players have been down this road before. It certainly isn't Tawny's fault and a few members here even apologized in advance to her at the start for what was coming her way.

I believe this is their third attempt at trying to get it right. It's all good for a while, people start trusting them and the rug gets pulled out from under them again and again. Many players don't want these casinos to get a fourth chance to bilk fellow players unless there is a total change in ownership/management ala 32Red.

I no longer have a dog in this fight but I, as I am sure many others, feel a certain kinship with all my fellow on-line players and don't want to see any of them 'taken'.

 

[BMWSTACK]

C'mon, now. We really are doing everything to get things right. And while Diane had reached out to me, it had zero bearing on the outcome and speed of her withdrawal.

• Ace group has implemented a 72-hour approval time on the Planet 7 brand.
• Virtual group has implemented a 7 day approval time on the Virtual Casino brand.

.

Of course a public post could affect cash out. During the lengthy approval period a message or public post can be made which gives the casino an opportunity to make sure some excuse is not made. Any rep would be foolish not to check up on the process given the pubic exposure. Rather than the group "do everything to get things right" it would be best to do what Nike says and "Just Do It".Just look at the new approval times, 7 days still a joke.

I know that I am nobody on this site. But I think some of you are being unfair to Tawny. She is clearly trying to help. When she helps some of you are rude and skeptical. When she doesnt respond for a day you jump down her throat. What more do you want her to do? The very things she is taking care of you applaud when club world rep takes care of but antagonize Tawny for taking care of it.
SHE didn't do any of the things that caused the issues. SHE is working to improve them and make them right.

I know, I am personally affected by it. I had an issue where I thought the casino was wrong. I sent her a PM and she responded pretty quickly. Even better, she agreed and common sense was applied. Now, why would I not trust her or her casinos when they have admitted to a mistake, fixed it and made it right? Of course I trust them now. They have proven themselves.

I know that the history of her casinos werent great to say the least but if you just ridicule her and them for trying to fix themselves then what are you accomplishing?

THANK YOU TAWNY for helping me. I am a very happy player and hope that you stay the course towards accreditation some day. I am very pleased with all of you at this point.

by reading this forum I see that mistakes and miscommunications happen all of the time. Rather than beat them up, lets just expect that they fix it. When we expect that then there is trust and that benefits us and them.

It's not that your nobody, but you probably raise skepticism because your 2nd post is praising the group. You admit you had problem and had to contact he rep. Thy obviously tried to play some game with you to where you had to get the rep involved. Do you know how many people this happens to that don't have the help of a rep because they don't know of CM?

 

[Marge]

I was paid

I belong to all of the Virtual Group casinos for a long time, but have never cashed out until recently. Received approval within one week and check 3 weeks later. I am a happy camper and I think they are really trying to do good.

 

[silcnlayc]

I belong to all of the Virtual Group casinos for a long time, but have never cashed out until recently. Received approval within one week and check 3 weeks later. I am a happy camper and I think they are really trying to do good.

This time frame should be truly unaceptable for any USA players.

To agreeably wait 4 weeks (a month) to receive winnings should not be acceptable to ANYONE. It is hard enough to get winnings from fully accredited casinos and from other GREAT casinos in a timely manner anymore without constant contacting the casino ...but to wait on purpose and play where this time frame is being used....that would put me off automatically from playing at any casino that delays this length of time.

I stopped playing at many casinos just for this reason. I now take trips to landbased casinos and spend the night (free). Does a casino really believe that waiting 4 weeks for a withdrawal entices a player to play??? All casinos might want to change thier marketing and accounting setup and put the player first....to lose mass amount of players due to bad decisions will ultimately hurt the casino in the long run...players have other choices and unlike casinos...they have 1 market and it is to entice a player...which 4 weeks is not enticing at all...


.

 

[LaurieJim]

I am sorry but any one that wants to play at any of those casinos is getting what they ask for , a Zebra will always have stripes and I for one will not buy this we want to be respected bullshit , we want to change!

In life we try to make better on mistakes , these folks have had plenty of chances.

Look , I do not give a damned if they are in a pit of snakes or whatever but what I do care about is a new slew of folks getting burned by this group , it will take a long time before I give this group the time of day , just don't trust them.

As an American player , we have better places to play at , CWG , InetBet , JPC and 3 Dice and others ,no waiting for weeks to get paid and you are dealing with honest people who are on this forum day after day.

I was scammed by this group as a newbie out of many tens of thousands of dollars , so yes , I do think I have the right to speak up and warn others, stay with those casinos that pay and take care of you ..............................Please !!!

Laurie

 

[Diane]

I belong to all of the Virtual Group casinos for a long time, but have never cashed out until recently. Received approval within one week and check 3 weeks later. I am a happy camper and I think they are really trying to do good.

Marge,
I am glad you got paid. I got paid also, but the more I think about it.......one week for approval + 3 weeks for check doesn't = happy camper status.

Everyone knows I will take a "flyer" once in awhile, but the wait/worry over getting paid just doesn't seem worth it when we do have all the accredited ones to pick from. Tawni is responsive and helpful, but she also has to rely on the rest of the team to do their job equally well.

FWIW,
Diane

 

[zanzibar]

Zanzibar--thank you for bringing these threads to my attention. I'm looking into this right away.

I'm still interested in hearing what you have to say about that one. $37,000 is a lot of cheddar.

 

[BMWSTACK]

Marge,
I am glad you got paid. I got paid also, but the more I think about it.......one week for approval + 3 weeks for check doesn't = happy camper status.

Everyone knows I will take a "flyer" once in awhile, but the wait/worry over getting paid just doesn't seem worth it when we do have all the accredited ones to pick from. Tawni is responsive and helpful, but she also has to rely on the rest of the team to do their job equally well.

FWIW,
Diane

Its nice of marge to contribute, but still skeptical about a post by a member that has been here for more than a half of year with the 2nd post praising Virtual.

Yes indeed Diane, you are one to take one for the team, or really willing to gamble with your own money. You seem like a great person and would hope you make good decisions with where to gamble.

Its great Tawni is so responsive, but then again that's her job. Obviously she needs to be on her toes in this spotlight. As I have mentioned before there are probably still plenty of people that are unaware of a resource like CM that get some excuse and beaten out of their money by this casinos and others.

 

[Diane]

Its nice of marge to contribute, but still skeptical about a post by a member that has been here for more than a half of year with the 2nd post praising Virtual.

Yes indeed Diane, you are one to take one for the team, or really willing to gamble with your own money. You seem like a great person and would hope you make good decisions with where to gamble.

Its great Tawni is so responsive, but then again that's her job. Obviously she needs to be on her toes in this spotlight. As I have mentioned before there are probably still plenty of people that are unaware of a resource like CM that get some excuse and beaten out of their money by this casinos and others.

Not sure about the part about "taking one for the team" ? But I do flit around and try some different sites for variety. But always come back to 3Dice and CWG for primary play. Any my consistent advice to all here is play it safe and stick to the accredited sites.

Diane

 

[billy.1923]

Agreed

I think the reason you haven't seen any PABs is that most people here are smart enough not to play there. A quick Google shows lots of slow/no pay problems still - I think that if anyone is a member of other forums where people do play at any of these casinos they should mention that if they have any issues to join Casinomeister and do a PAB. I'd hate to see them get out of the pit just because nobody here plays there.

Well said!

 

[jimb123]

AceRevenue - got paid 2x now

Not sure about the part about "taking one for the team" ? But I do flit around and try some different sites for variety. But always come back to 3Dice and CWG for primary play. Any my consistent advice to all here is play it safe and stick to the accredited sites.

Diane

I forgot to update the thread here that I've now gotten my 2nd cashout - both times took about a week (roundtrip). 3 days or so for approval and 1 to 2 days for the wire. I'm not sure why others have reported varying times. Maybe due to VIP status or not or due to a slower verification process up front?

Regardless, I've been treated very well and communication has been excellent thus far. I can't speak to the issues of old/past - I can only attest that I've been treated as well as I ever was with CWG and then some.

I would suggest the CM community continue to eval and take feedback and let's see if they can steer clear of any major issues.
I'm also in agreement that speeding up the cashout time needs to be done to be competitive with Inetbet and CWG. I don't think anyone can beat 3dice (who processes in hours and does a full flush on request), but AceRevenue can do better. 1 week is fine for me as long as there aren't any delays or excuses.
But I agree no one in the U.S. should have to wait longer than that. Interesting how 3dice has raised the bar in that area. I dont play there cuz after 100+ deposits I just couldnt hit anything anymore but they were super friendly and very professional. I have the same "feel" of treatment at AceRevenue - and I'm sure Tawni is working to improve cashout times for all - not just VIP.

Have a great weekend everyone

 

[IdRathaBaHorse]

I think the reason you haven't seen any PABs is that most people here are smart enough not to play there. A quick Google shows lots of slow/no pay problems still - I think that if anyone is a member of other forums where people do play at any of these casinos they should mention that if they have any issues to join Casinomeister and do a PAB. I'd hate to see them get out of the pit just because nobody here plays there.

You're probably right.

Tried to help my buddy get her money after they stiffed her for a measly $300 bucks, LOL.

I'm fairly experienced in mediation, I couldn't believe it.

Here's the link if anyone is interested.

Several attempts to contact them have failed.

The weird part is they told her she was not eligible to w/d what she was up, just $300 or so and the pay-out was on the way.

Now they've backed out on even paying the $300 (she had the balance to $2500 or so).

Stay far far away is my advice.

Stiff a sucker (that didn't even know to check a great site like this) out of a few hundred then something is wrong with this outfit.

Just my two cents.

 

[BMWSTACK]

I forgot to update the thread here that I've now gotten my 2nd cashout - both times took about a week (roundtrip). 3 days or so for approval and 1 to 2 days for the wire. I'm not sure why others have reported varying times. Maybe due to VIP status or not or due to a slower verification process up front?

Regardless, I've been treated very well and communication has been excellent thus far. I can't speak to the issues of old/past - I can only attest that I've been treated as well as I ever was with CWG and then some.

I would suggest the CM community continue to eval and take feedback and let's see if they can steer clear of any major issues.
I'm also in agreement that speeding up the cashout time needs to be done to be competitive with Inetbet and CWG. I don't think anyone can beat 3dice (who processes in hours and does a full flush on request), but AceRevenue can do better. 1 week is fine for me as long as there aren't any delays or excuses.
But I agree no one in the U.S. should have to wait longer than that. Interesting how 3dice has raised the bar in that area. I dont play there cuz after 100+ deposits I just couldnt hit anything anymore but they were super friendly and very professional. I have the same "feel" of treatment at AceRevenue - and I'm sure Tawni is working to improve cashout times for all - not just VIP.

Have a great weekend everyone

Such a joke, that is that you actually played there. Bunch of hodge podge nonsense if you ask me. Ive been gambling online for quite some time, and posts about a group like this really make me .........

 

[pobeda]

Such a joke, that is that you actually played there. Bunch of hodge podge nonsense if you ask me. I've been gambling online for quite some time, and posts about a group like this really make me .........

I cannot agree more BMWSTACK! I keep reading this thread and still don't understand why would anyone gave them a try after all they did to the players trough all this years.
I play every day in iNetBet and Lucky Red and 3dice. And even if I try hard, I cannot find any reason why would i go and deposit there. None of those casinos will ever be able to compete with mentioned above, not in processing times, not in customer services, not in honesty or transparency, not in attitude towards their customers
'

 

[suzecat]

You're probably right.

Tried to help my buddy get her money after they stiffed her for a measly $300 bucks, LOL.

I'm fairly experienced in mediation, I couldn't believe it.

Here's the link if anyone is interested.

Several attempts to contact them have failed.

The weird part is they told her she was not eligible to w/d what she was up, just $300 or so and the pay-out was on the way.

Now they've backed out on even paying the $300 (she had the balance to $2500 or so).

Stay far far away is my advice.

Stiff a sucker (that didn't even know to check a great site like this) out of a few hundred then something is wrong with this outfit.

Just my two cents.

There is a rep here TawniVirtualAce to review problems like this. Just PM her and maybe she can fix this problem.

 

[chuchu59]

You're probably right.

Tried to help my buddy get her money after they stiffed her for a measly $300 bucks, LOL.

I'm fairly experienced in mediation, I couldn't believe it.

Here's the link if anyone is interested.

Several attempts to contact them have failed.

The weird part is they told her she was not eligible to w/d what she was up, just $300 or so and the pay-out was on the way.

Now they've backed out on even paying the $300 (she had the balance to $2500 or so).

Stay far far away is my advice

Stiff a sucker (that didn't even know to check a great site like this) out of a few hundred then something is wrong with this outfit.

Just my two cents.

Can you post the link please?

 

[maphesto]

@ Iwouldratherbeahorse: Here's the link to their rep! Send her a PM and see what she can do or find out.

@ Chu: Here's the link to the thread he talks about: https://www.casinomeister.com/forums/threads/party-city-casino-a-joke.61597/

 

[maxd]

Tried to help my buddy get her money after they stiffed her for a measly $300 bucks, LOL.

You've mentioned this several times on our forums now yet I haven't heard that you or your friend have used the channels open to you to get some action on this.

First option would be to contact the designated rep -- TawniVirtualAce -- to get her assistance directly.

Second option would be for your friend to file a Pitch-A-Bitch (PAB) with me and I'll look into it, which means passing it over to Tawni and pursuing the case thereafter. Your friend would need to sign on here at the forums and read the Pitch-A-Bitch FAQ before proceeding.

I look forward to hearing what progress you and/or the friend have made with the above. In fact I reckon we all would since that's pretty much what this thread is about.

 

[klauskunterbunt]

I paid 25 Dollar in @ Wild Vegas and lost. They offered me 50 Dollar free and i made it through the wagering and withdrawed the allowed 100.
Money is pending now. I will give you an update when they pay......or not.

 

[SlotsLover]

You're probably right.

Tried to help my buddy get her money after they stiffed her for a measly $300 bucks, LOL.

I'm fairly experienced in mediation, I couldn't believe it.

Here's the link if anyone is interested.

Several attempts to contact them have failed.

The weird part is they told her she was not eligible to w/d what she was up, just $300 or so and the pay-out was on the way.

Now they've backed out on even paying the $300 (she had the balance to $2500 or so).

Stay far far away is my advice.

Stiff a sucker (that didn't even know to check a great site like this) out of a few hundred then something is wrong with this outfit.

Just my two cents.

Can you explain a little more how she was "stiffed" and why they claimed she should not be paid? I have played there for years, and while they have been a very slow payers, I found that they always paid in the end and always honored their terms and conditions. I'm not saying these casinos are for everyone, but just saying they "stiffed her" without more details is not convincing to me.

 

[klauskunterbunt]

They paid me, money was in my Neteller Account when i came home

 

[chuchu59]

They paid me, money was in my Neteller Account when i came home

Good for you but that doesn't really mean anything. They could easily have identified you as you gave details on your pending withdrawal. Usually its a 30-day wait but if its much less than that hmmmmm.

 

[klauskunterbunt]

I didn't mentioned that it does mean anything. I only reported, if i said in a threat before, that they paid me. I do not know why it was so uncomplicated. I asked in the Chat for a withdraw with Neteller, sended Documents, gave my id and they made it. Not more or less to say.

 

[zanzibar]

Interesting story currently doing the rounds...

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(see comments)

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Still waiting to hear the story on this one that the rep was "looking into right away" several weeks ago.

 

[rshkrn]

For me a casino is definitely on the wrong side if there are more complaints than praises, and that's a baggage they'll have to carry for a long long time.....I not playing there for the moment...

 

[TawniVirtualAce]

Hi all,

Looks as if I have plenty to address today.

You're probably right.

Tried to help my buddy get her money after they stiffed her for a measly $300 bucks, LOL.

I'm fairly experienced in mediation, I couldn't believe it.

Here's the link if anyone is interested.

Several attempts to contact them have failed.

The weird part is they told her she was not eligible to w/d what she was up, just $300 or so and the pay-out was on the way.

Now they've backed out on even paying the $300 (she had the balance to $2500 or so).

Stay far far away is my advice.

Stiff a sucker (that didn't even know to check a great site like this) out of a few hundred then something is wrong with this outfit.

Just my two cents.

This one is simple. To make my life easier, I've copied and pasted my reply to this issue in the separate thread IdRathaBaHorse started:

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

In this player's case, here's the history:

12-16-2012 COUPON DEC12APP $ 50 lost
01-01-2013 COUPON HAPPY2013 $ 100 lost
01-17-2013 COUPON DAWG50 $ 50 lost
01-22-2013 COUPON PARTY80 $ 80 lost
02-24-2013 COUPON 50FUNCASH $ 50 lost
01-02-2014 COUPON THANKYOUJAN $ 50 lost
01-23-2014 COUPON BIGGAME $ 100 WON

This player has NEVER made a real money deposit.

I'm glad to see Meister members assessing this one fairly and they hit the nail on the head. This complaint was unfair and unwarranted.

Now to the next item, regarding klauskunterbunt's reporting of payment:

Good for you but that doesn't really mean anything. They could easily have identified you as you gave details on your pending withdrawal. Usually its a 30-day wait but if its much less than that hmmmmm.

Chuchu, this feels a little unfair. The fact of the matter is that this player is from Germany and requested a Neteller payment. This is something that we can affect easily--it's not easy with US players. You know, at times it's as if we're damned if we do, damned if we don't and this is one of those moments.

From zanzibar:

Still waiting to hear the story on this one that the rep was "looking into right away" several weeks ago.

Sorry, for not jumping back with anything publicly on this, however, it was discussed privately between Max and me and I believe Greedygirl spoke with Bryan regarding this, as well.

In this, the players deposits were never received. I've provided evidence to Max, showing this to be true (and again, I believe Greedygirl shared the same information with Bryan). We understood the disappointment the player had in this and without going into detail, we did compensate this player, generously, given these deposits were not received and not made good by the player's bank.

Lastly:

For me a casino is definitely on the wrong side if there are more complaints than praises, and that's a baggage they'll have to carry for a long long time.....I not playing there for the moment...

I understand our history is not something to be proud of, however, there has been great change in our company and we're continuing to make changes and improve things. Much of what is discussed has to do with our history and the issues that have cropped up recently have either been non-issues (players not following Terms & Conditions) or our slower withdrawal times. The truth is, that no one is getting stiffed and our players DO get paid. Yes, we all wish we could process quicker and we're doing what we can to get there.

At the end of the day, we may not be everyone's cup of tea. Fair enough. At the same time, there are thousands of players that see us very differently and continue to play happily in our casinos.

 

[BMWSTACK]

I understand our history is not something to be proud of, however, there has been great change in our company and we're continuing to make changes and improve things. Much of what is discussed has to do with our history and the issues that have cropped up recently have either been non-issues (players not following Terms & Conditions) or our slower withdrawal times. The truth is, that no one is getting stiffed and our players DO get paid. Yes, we all wish we could process quicker and we're doing what we can to get there.

At the end of the day, we may not be everyone's cup of tea. Fair enough. At the same time, there are thousands of players that see us very differently and continue to play happily in our casinos.

Be Aware!!!!! This casino is still playing their standard games. Just looked up recent complaints and found one elsewhere where the player had a withdrawal that sat in pending beyond 10days. This was just a few days ago. The person posted public complaint, Tawni got involved and got him paid. This group is still playing their standard games(surprise surprise). Essentially if you post to the right site then you should receive satisfaction via a public complaint. Can you imagine all the poor people that are not aware of this public exposure that remain quiet and unknown and have to go through the games of the process.

 

[IdRathaBaHorse]

You've mentioned this several times on our forums now yet I haven't heard that you or your friend have used the channels open to you to get some action on this.

First option would be to contact the designated rep -- TawniVirtualAce -- to get her assistance directly.

Second option would be for your friend to file a Pitch-A-Bitch (PAB) with me and I'll look into it, which means passing it over to Tawni and pursuing the case thereafter. Your friend would need to sign on here at the forums and read the Pitch-A-Bitch FAQ before proceeding.

I look forward to hearing what progress you and/or the friend have made with the above. In fact I reckon we all would since that's pretty much what this thread is about.

She has filled out PAB, and at least one other form I know of.

And as mentioned I can only take it at her word but claims she has reached out to them repeatedly and got no response.

And I KNOW for a fact I tried on her behalf.

BTW did these posts put me on "probation"?

Just noticed it says that now when I logged on?

My intention wasn't to break any of the rules, I was genuinely trying to give feedback to other readers.

Thanks.

 

[IdRathaBaHorse]

Hi all,

Looks as if I have plenty to address today.



This one is simple. To make my life easier, I've copied and pasted my reply to this issue in the separate thread IdRathaBaHorse started:

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

Well at least it's a response, even still you can't resist some silly sarcasm in your post.

For one I never claimed to be experienced in online casinos, in fact I said just the opposite......

Handled a lot of mediation for sport book bettors but know next to nothing about online casinos, if I did she wouldn't have been playing with you people in the first place.

About the deposits I will let her take this up, she says she has definitely made deposits there in the past.

I tend to believe her.

She plays out her "allowance" of real money on a somewhat monthly basis and then admits she takes all freerolls and so on she can get.

But like I said I'm not going to state it as fact either way. When she returns home (approx 4 hours from now) I will let her address this.

Who would we send the information to, prefer it not be you, clearly not only someone who speaks condescendingly to people, you don't read very well either.

Lastly, while not familiar with the online casino world I know this about other outfits in the gaming world.....

They check all this out before they promise a payment.

Sending her memos, telling her on the phone, deducting the amount she was eligible for, giving her trace ID's and so promising over and over to deliver, only to later retract all of it speaks of incompetence.

In my experience when an outfit gets these things wrong, they get the rest of it wrong too.

Sounds to me like you searched until you finally found an excuse not to pay her.

If not banned I will allow her to address this no deposit stuff when she gets home.

And if you want to speak to both of us then you are most welcome, throwing out inferences about this being different people is just another way for you to deflect off the incompetent manner in which you handled this.

Just my opinion of course.

 

[IdRathaBaHorse]

Just want to add, they still send her these chips to play with!!? She gets them on a regular basis.

I want to address my usage of "sucker" in earlier posts......

Probably not the right word. She's actually very intelligent.

The problem is she's an action junkie.

She's not going to take even a few minutes to search out the sites to see if they've had the boatload of problems like this place has, she wants to get going.

As silly as it sounds to me, she's going to dive right in and start playing without doing any kind of research. Heck she had never even heard of this place.

She has played with like Manhattan outift and got paid without a problem, once she told me about this one I started to look around.

I knew from the start she wasn't going to get paid but offered to help if I could.

When ALL communication broke down is when I posted this.

Either way my point is never assume the other people of the world are as informed as the core group of regulars here.

Even me, when I saw they were going to be given another chance, I thought MAYBE she had a chance.....

But once reading all the problems of the past, and then the silence from them came, I knew it was over.

I provided feedback for new posters that may not know about this place......

Trust me they are out there.

Not my intention to be rude earlier and/or to break protocol. Just once it became "official" she was getting stiffed I wanted to inform others.

My heart was in the right place.

Turns out the great majority here already knew much more than either her or I about this place but that's besides the point, LOL.

Live and learn.


PS - someone mentioned in the other thread these free chips usually are only worth double the amount.......

What an odd amount they came up with to tell her she was getting ($305.02USD) if that's the case.

BTW if any members here bet sports I would guarantee they know who I am.

I just offered to try and help because she's kind of a degenerate, fought through breast cancer recently, and is a good friend of mine.

Trying to claim we're the same person is total crap. If she does post here (and can't find her log in for this site) I will make sure she clearly indicates that it's her posting.

No game, Party City is a joke either way in my book.

They either eventually came up with a reason to stiff her a few bucks or they handled it so poorly I'd be afraid of any future "decisions" they were to make with my account/money.

Just random thoughts from an admitted online casino rookie.

Thanks for listening, signing off until she gets home.

 

[The Dude]

You have me totally confused. Who are you and what are you doing here? Who is this friend? You say she's PABd - I've just checked and there aren't any recent ones for the Virtual group that I can see.

If so, what doesn't she log in and speak for herself? She's required to have a forum account in order to use our PAB service.

 

[IdRathaBaHorse]

You have me totally confused. Who are you and what are you doing here? Who is this friend? You say she's PABd - I've just checked and there aren't any recent ones for the Virtual group that I can see.

If so, what doesn't she log in and speak for herself? She's required to have a forum account in order to use our PAB service.

When she gets home I'll have her work at finding her password, she's positive she registered here.

I think she lost interest after she realized she wasn't going to get paid and when she couldn't sign in Sunday she gave up.

She just got an email in the last few days from you or someone from this site, so she must have an account here, no?

How would you all have her email address if she didn't register?

It linked her to a PM someone from here sent but she couldn't log on here to read it. I can't access her email accounts so she can tell you about it later.

Either way I'm sure there's a way to retrieve her password, I'll ask her to get it if you want to talk to her.

Once she stopped hearing from them she was pretty sure she wasn't getting paid....

As a last ditch effort she asked me to try since I used to work with a forum getting players paid when they had problems with sport books.

And yes many of them had online casinos but I never worked any of those disputes.

So I tried as well.

Now I will say I can understand their position here, I wouldn't provide info to a 3rd party either, that is understandable.

But by this time the player had exhausted all attempts to get paid, she had pretty much given up. I was hoping for any kind of response before we posted anything negative.

For example like tell her to send XXXX and she will be paid. Something general without giving out any of her personal information.

Neither ever heard a word since that last excuse.

If you want to speak to her tonight I'll PM you the number, I'll stick around and you can speak to me as well if you want.

Trust me, we're two very different people, LOL.

 

[chuchu59]

Trust you? I'd rather trust my dog as you seem to be concealing a lot of information.

 

[zanzibar]

Sorry, for not jumping back with anything publicly on this, however, it was discussed privately between Max and me and I believe Greedygirl spoke with Bryan regarding this, as well.

In this, the players deposits were never received. I've provided evidence to Max, showing this to be true (and again, I believe Greedygirl shared the same information with Bryan). We understood the disappointment the player had in this and without going into detail, we did compensate this player, generously, given these deposits were not received and not made good by the player's bank.

Thanks. So what you are saying is effectively that the player's story is true.

You allowed a player to deposit, credited them the money from their deposits, and then play. This implies that you received some kind of electronic confirmation that their deposits were indeed successful because I presume that you are not in the business of providing credit to random people who register. Then several weeks later, after the player has won $37,000 no less, you say you never received the deposits and so the win is invalidated.

FMD, that is entirely too convenient even by your company's standards.

Even if we suppose that you truly never received the deposits and ignore the obvious question of how on earth you let the player play despite this (I'm being very generous here), what player in their right mind would want to deposit and play at a casino that might never receive their deposits and thus invalidate any of their wins at some indeterminate point in the future? Its a no-win proposition. If that is not a big, honking enough warning for everyone to stay away from your casinos, I don't know what is. You would have to be an idiot to play there knowing that this sort of stuff goes on, intentional or not.

I am doubly gobsmacked that these crims have been removed from the rogue list here. So what if they pay small time winners most of the time now? They have built a business based on years of rip-offs, tricks and thievery. This player's case demonstrates that it is still happening. They wouldn't be in the position to "clean themselves up" yet again if it wasn't for the money made from years of abuse of their customers. The best result would be seeing these people completely run out of business, not rewarded for sticking around and pretending to turn over a new leaf yet again.

 

[rena35]

Hope it gets resolved .

 

[IdRathaBaHorse]

My initials are kvj, im the player that horse was talking about. I havent read eveerything but the gist of what he posted is true. hes a friend that lives in the same complex that i do, his laptop has been down so he often comes here to post and use my computer when im not home. Im home now so the number u have on file tawni should be the same if you want to talk that way. For the site im sorry but started a new job and somehow lost the password to my account. You sent me a email on 3/28 about major news but couldnt do anything without password. i dont want to post entire email but first part is laddona. I wrote back and said I was having trouble logging on but did not get a email back. So sorry about using his account but I will talk to you or the site rep live right now. I ask him to stick around maybe anither hour so you can talk to both if you want to. If not tawni then let me just ask you these questions so there is no more misunderdstandings.

It will take time but if i go back and get proof of deposits i made are there any other restrictions? Its hard because i used either credit card or debit card and as you know the billing name is not party city, the name comes up different. i know i made deposits there, more than one. So before i get on that are there anyother restrictions I need to know about? Like did i have to deposit at a certain time to get paid? Did the depoist need to be a certain amount? What time and amounts did the deposit have to be sent? And how did you figure out the 305 dollars, what is the formula for that and how did you get it.

I play at lots of them but pretty sure this is how it went - I first checked for w/d and only had a few dollrs in there, way below the minimum. Then i eventually ran it up to 350 withdraewable dollars according to your site after requirements were met. I didnt call at that time to make sure i was eligible but your site said that was what i could get. I ended up played more and lost it down to the 305. I first tried to wire money in bank like manhattan slots did for me but was unable to do that with your site. I then called to make sure i was qualified and called to make sure rollover and playthrough etc was done right. A rep said they had to take bonus out of amount because i had about 2500 in there and said I could either get paper check or western union for extra fee. I m pretty sure about that western union but could be mixed up on it but I decided to go with the paper check anjyway.


Payout Request Confirmation
Thank you XXX XXXXXXXX XXXXXXXXX,
Your payout request has been received and will be processed shortly.

Transaction Details:

Account ID: XXXXXXXXXXXX

Payout Method: Check by Courier

Amount Requested: $ 305.02 USD

Requested Date: 1/23/2014

Trace ID: 20467347

You can review or cancel your payout requests online or by contacting our
Customer Service representatives. Click here to review your payout requests.
Thank you for your patronage.
- The Staff at Party City Casino -


I admit not real experienced as others said could be called sucker but with this in hand and the fact i spoke with a rep that told me they couldnt wire it to my bank but i would get a courier check in about 2 weeks i felt pretty good about getting paid. i admit not being a pro so am usully stuck relying on what i am told directly by site reps about rolloever and so on.

I want to add that although disappointed i never posted anything bad about party city. I was mad and did ask my freind because he was once a paid modrator at a forum that did similar stuff if there was anything else I could do. He offered to try and help mediate this but said he never got a response back. At that point he said all you could do was warn other people about the site. I really didnt know he was going to start these threrads, I just figured that it was already over.

If tawni or this site can help me that would be great, i will make him delete these threads and apologize. If not I kind of expected by now i wasnt getting paid so while disappointed i wouldnt get real vocal about what happened but i made more than one deposit there. yall had the number on file. Like someone said I should have done more homework and been better educated on all before i started playting though. Thanks to all that helped and again apologize for using his account but i cant log on right now. The phone number party has is good and i can send it to a mod here if it helps resolve this. Thank you.

Sorry about spelling, been a long day but he wanted me to rush this out before he left.

 

[IdRathaBaHorse]

Sorry, first part of my email is ladonna. I misspelled it above. Since that is rather unque i hope the site can track me that way if they need to. And yes i did fill out out two forums that horse left for me. one at this site and i think a form thatwent somewhere else, i can ask him about that if you want.

 

[Nifty29]

Sorry, first part of my email is ladonna. I misspelled it above. Since that is rather unque i hope the site can track me that way if they need to. And yes i did fill out out two forums that horse left for me. one at this site and i think a form thatwent somewhere else, i can ask him about that if you want.

Why not just make a new CM account?

Or reset your password,given you receive CM emails?

Using someone else's account looks dodgy.

 

[nisosbar]

Why not just make a new CM account?

Or reset your password,given you receive CM emails?

Using someone else's account looks dodgy.

Someone please correct me if I'm wrong, but duplicate accounts are prohibited at CM. Right?

 

[TawniVirtualAce]

You have me totally confused. Who are you and what are you doing here? Who is this friend? You say she's PABd - I've just checked and there aren't any recent ones for the Virtual group that I can see.

If so, what doesn't she log in and speak for herself? She's required to have a forum account in order to use our PAB service.

This has become quite confusing and now with the actual player adding to the mix, it's even more confusing. Because of this, I'm not going to start pulling quotes. Instead, I'll just give hard facts and hopefully, answer all questions surrounding IdRathaBaHorse.

The player (who identified herself with the initials 'kvj') most recently used a free chip (conditions BIGGAME 30 x Playthrough, min/max cash out $ 100 no multiple free chips). She managed to get her winnings up to $2,079, but it was converted to the max pay out on the coupon of $100. She played with that balance for about 15 minutes, and built that up to $305.02, which she requested a withdrawal on, January 23rd. The withdrawal request was denied, January 29, due to multiple free chips and the account was zeroed out.

In this thread, kvj copy/pasted her Withdrawal Request Confirmation. This goes out to everyone requesting a withdrawal and is exactly what it states itself to be--a confirmation of her withdrawal request. This is by no means an approval of withdrawal.

There is much more to this story, which includes accounts at 13 of our casinos. She has only deposited once in the amount of $26, back in August, 2012. She attempted a $30 deposit at Ruby Slots in the same month and year, but that deposit was declined.

Amongst these thirteen accounts, kvj has managed to hunt down a total of $6,021 in free chips. Further, in November, 2012, she attempted to make a withdrawal at Silver Oak Casino, but was declined for the same reason she's been declined this time: Multiple free chips.

Last in all this, there is someone using the same computer with the same IP and same last name in her home. I can't say for certain if it is the same person simply opening accounts in a different name or if indeed it is a separate person, but interestingly, this person has opened accounts with nine of our brands (back in August, 2012, when kvj was most active) and this person never deposited a dime. Person #2 hunted down a total of $1,376 in free chips.

 

[lockinlove]

This has become quite confusing and now with the actual player adding to the mix, it's even more confusing. Because of this, I'm not going to start pulling quotes. Instead, I'll just give hard facts and hopefully, answer all questions surrounding IdRathaBaHorse.

The player (who identified herself with the initials 'kvj') most recently used a free chip (conditions BIGGAME 30 x Playthrough, min/max cash out $ 100 no multiple free chips). She managed to get her winnings up to $2,079, but it was converted to the max pay out on the coupon of $100. She played with that balance for about 15 minutes, and built that up to $305.02, which she requested a withdrawal on, January 23rd. The withdrawal request was denied, January 29, due to multiple free chips and the account was zeroed out.

In this thread, kvj copy/pasted her Withdrawal Request Confirmation. This goes out to everyone requesting a withdrawal and is exactly what it states itself to be--a confirmation of her withdrawal request. This is by no means an approval of withdrawal.

There is much more to this story, which includes accounts at 13 of our casinos. She has only deposited once in the amount of $26, back in August, 2012. She attempted a $30 deposit at Ruby Slots in the same month and year, but that deposit was declined.

Amongst these thirteen accounts, kvj has managed to hunt down a total of $6,021 in free chips. Further, in November, 2012, she attempted to make a withdrawal at Silver Oak Casino, but was declined for the same reason she's been declined this time: Multiple free chips.

Last in all this, there is someone using the same computer with the same IP and same last name in her home. I can't say for certain if it is the same person simply opening accounts in a different name or if indeed it is a separate person, but interestingly, this person has opened accounts with nine of our brands (back in August, 2012, when kvj was most active) and this person never deposited a dime. Person #2 hunted down a total of $1,376 in free chips.

Somehow that doesnt surprise me at all.

Im not a fan of this casino group but I fully believe the above post.

Id love to see these clowns banned for wasting everyones time when in fact they have done everything possible to take advantage of this casino and god knows how many more.

Anyone wanna place bets they have created other accounts from a cafe, library and their grandparents house?

 

[TawniVirtualAce]

You allowed a player to deposit, credited them the money from their deposits, and then play. This implies that you received some kind of electronic confirmation that their deposits were indeed successful because I presume that you are not in the business of providing credit to random people who register. Then several weeks later, after the player has won $37,000 no less, you say you never received the deposits and so the win is invalidated.

Zanzibar--I'm sorry, but you have made assumptions that are completely inaccurate.

The player made two deposits, in quick succession. Both were approved. The player won the money quickly, within 30 minutes of depositing and just as quickly made the withdrawal. When her withdrawal made its way to the withdrawal department, it was found that her bank reversed the charges.

Upon further investigation, it was learned that the player contacted her bank PRIOR to depositing. She notified them that she was going to be making a couple of charges on her card, that would be to a foreign country. The player was new to online gaming and she believed this was the right action to take, when in fact, what it did was set off a red-flag with her bank. Again, it was HER bank that took the action, reversing the charges AFTER authorizing them. While the player herself did nothing wrong, in essence this was the same as a chargeback on our side.

 

[SlotsLover]

not so clear

Zanzibar--I'm sorry, but you have made assumptions that are completely inaccurate.

The player made two deposits, in quick succession. Both were approved. The player won the money quickly, within 30 minutes of depositing and just as quickly made the withdrawal. When her withdrawal made its way to the withdrawal department, it was found that her bank reversed the charges.

Upon further investigation, it was learned that the player contacted her bank PRIOR to depositing. She notified them that she was going to be making a couple of charges on her card, that would be to a foreign country. The player was new to online gaming and she believed this was the right action to take, when in fact, what it did was set off a red-flag with her bank. Again, it was HER bank that took the action, reversing the charges AFTER authorizing them. While the player herself did nothing wrong, in essence this was the same as a chargeback on our side.

This one is not so clear as there is no reasonable reason to believe the player would not have made good the deposits had they lost and been informed by the casino that she owed the two deposits. That's happened to me before and I have immediately made them good, in fact one of these was for $1000. I think I'd give the player the benefit of the doubt on this one.

 

[rockycatt]

This one is not so clear as there is no reasonable reason to believe the player would not have made good the deposits had they lost and been informed by the casino that she owed the two deposits. That's happened to me before and I have immediately made them good, in fact one of these was for $1000. I think I'd give the player the benefit of the doubt on this one.

this case is the acid test

 

[chuchu59]

This one is not so clear as there is no reasonable reason to believe the player would not have made good the deposits had they lost and been informed by the casino that she owed the two deposits. That's happened to me before and I have immediately made them good, in fact one of these was for $1000. I think I'd give the player the benefit of the doubt on this one.

For a player that had claimed multiple successive free chips I would side with the casino in not giving her the benefit of doubt. I am surprised though that the casino continued to grant her an appreciation chip. Can Tawni kindly explain why.

 

[chuchu59]

Hi all,

Looks as if I have plenty to address today.



This one is simple. To make my life easier, I've copied and pasted my reply to this issue in the separate thread IdRathaBaHorse started:

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

In this player's case, here's the history:

12-16-2012 COUPON DEC12APP $ 50 lost
01-01-2013 COUPON HAPPY2013 $ 100 lost
01-17-2013 COUPON DAWG50 $ 50 lost
01-22-2013 COUPON PARTY80 $ 80 lost
02-24-2013 COUPON 50FUNCASH $ 50 lost
01-02-2014 COUPON THANKYOUJAN $ 50 lost
01-23-2014 COUPON BIGGAME $ 100 WON

This player has NEVER made a real money deposit.

I'm glad to see Meister members assessing this one fairly and they hit the nail on the head. This complaint was unfair and unwarranted.

Now to the next item, regarding klauskunterbunt's reporting of payment:



Chuchu, this feels a little unfair. The fact of the matter is that this player is from Germany and requested a Neteller payment. This is something that we can affect easily--it's not easy with US players. You know, at times it's as if we're damned if we do, damned if we don't and this is one of those moments. From zanzibar:



Sorry, for not jumping back with anything publicly on this, however, it was discussed privately between Max and me and I believe Greedygirl spoke with Bryan regarding this, as well.

In this, the players deposits were never received. I've provided evidence to Max, showing this to be true (and again, I believe Greedygirl shared the same information with Bryan). We understood the disappointment the player had in this and without going into detail, we did compensate this player, generously, given these deposits were not received and not made good by the player's bank.

Lastly:



I understand our history is not something to be proud of, however, there has been great change in our company and we're continuing to make changes and improve things. Much of what is discussed has to do with our history and the issues that have cropped up recently have either been non-issues (players not following Terms & Conditions) or our slower withdrawal times. The truth is, that no one is getting stiffed and our players DO get paid. Yes, we all wish we could process quicker and we're doing what we can to get there.

At the end of the day, we may not be everyone's cup of tea. Fair enough. At the same time, there are thousands of players that see us very differently and continue to play happily in our casinos.

I understand this is a Neteller withdrawal but did the player have to wait for the mandatory pending period of 30 days before you paid him. Irrespective of country and payment method you still require the withdrawal to pend in the cashier for 30 days don't you. Unless, of course you have done away with this ridiculous requirement. Meanwhile, since you stated the player who claimed multiple free chips had never deposited why did she get an appreciation chip. Isnt this for depositing players?

 

[Nifty29]

Someone please correct me if I'm wrong, but duplicate accounts are prohibited at CM. Right?

Obviously.....but in this case I'm sure Bryan would make an exception, and close the old account.

I should have known someone would point that out, and should have said "even though it's usually not allowed" or something. I made the mistake of thinking that everyone would see the extenuating circumstances here I.e. to resolve an issue.

 

[Nifty29]

Where was it established that both:

1. The APP*** chip was an appreciation chip, AND

2. It was sent directly to the player and not whored from some website somewhere.

If both conditions aren't met, then it's irrelevant anyway.

It's also highly probable that the chip in question was not a one use only individually tailored chip.

 

[chuchu59]

Where was it established that both:

1. The APP*** chip was an appreciation chip, AND

2. It was sent directly to the player and not whored from some website somewhere.

If both conditions aren't met, then it's irrelevant anyway.

It's also highly probable that the chip in question was not a one use only individually tailored chip.

That's why I am asking. Years ago I received appreciation chips at POC with the code APP contained in them. Tawni can refute it, its up to her to do so. If the chip was whored then its strange that the casino honoured it as its only for depositing players. I am awaiting Tawni's reply.

 

[Googobucs]

This whole multiple account and multiple free chip use nonsense needs to stop as far as I'm concerned. This is just praying on people who don't know any better. I received this directly from Planet 7 on Tuesday. Don't you know your customers? You should know I already have an account at slot madness and last used a free chip. This is deceptive, like your trying to trick my poor elderly parents with bad memory into thinking, "oh look, a new casino offer".
Shame on you