I thought about that after you posted it and went back to check through my files.
The player who wrote to me with the complaint spelled it as "Strykke" throughout all of his correspondence with me. He gave me the e-mail address which he was using to write to them and spelled it as "strykke" in that, too.
Not being familiar with Stryyke, I accepted his spelling and the e-mail address he provided.
This would certainly explain why the casino never responded either to my e-mails or his -- it never received them.
The current report on Gambling Grumbles will be taken down (although it may take a few days as our tech guy is out sick). I will start all over and write to Stryyke at the correct address (and with the correct spelling) and, hopefully, when I re-write the report it will have a much happier ending.
A simple and easy mistake to make, but WHY didn't the emails "bounce" when sent to the wrong spelling of the address. This would have indicated early on what the mistake was, and made the drama much less.
Apart from this, I do NOT feel that an about turn on "final decisions" to confiscate winnings being reversed when a PAB comes in as evidence of them doing the right thing. It is evidence of them GETTING CAUGHT screwing with players by someone who's word matters.
If Stryyke are acting properly, I would expect many of these cases to turn out to be some kind of player "fraud", which Stryyke will explain to Max, and relatively few "dolphins" having been caught in the net. If every player gets paid after Max intervenes, it will show that Stryyke thought they could get away with "screwing over" these players because they had little in the way (until now) of backing for their issues.
Stryyke should also realise that offering large sportsbook bonuses when big events are running is not such a good idea.