Casino Complaint Stryyke Entertainment

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I thought about that after you posted it and went back to check through my files.

The player who wrote to me with the complaint spelled it as "Strykke" throughout all of his correspondence with me. He gave me the e-mail address which he was using to write to them and spelled it as "strykke" in that, too.

Not being familiar with Stryyke, I accepted his spelling and the e-mail address he provided.

This would certainly explain why the casino never responded either to my e-mails or his -- it never received them.

The current report on Gambling Grumbles will be taken down (although it may take a few days as our tech guy is out sick). I will start all over and write to Stryyke at the correct address (and with the correct spelling) and, hopefully, when I re-write the report it will have a much happier ending.


A simple and easy mistake to make, but WHY didn't the emails "bounce" when sent to the wrong spelling of the address. This would have indicated early on what the mistake was, and made the drama much less.

Apart from this, I do NOT feel that an about turn on "final decisions" to confiscate winnings being reversed when a PAB comes in as evidence of them doing the right thing. It is evidence of them GETTING CAUGHT screwing with players by someone who's word matters.

If Stryyke are acting properly, I would expect many of these cases to turn out to be some kind of player "fraud", which Stryyke will explain to Max, and relatively few "dolphins" having been caught in the net. If every player gets paid after Max intervenes, it will show that Stryyke thought they could get away with "screwing over" these players because they had little in the way (until now) of backing for their issues.

Stryyke should also realise that offering large sportsbook bonuses when big events are running is not such a good idea.
 

Steve Russo

Experienced Member
webmeister
Joined
Jan 13, 2010
Location
Cyberspace
I don't know if PAB has had any success in getting Stryyke to treat its players fairly but Gambling Grumbles has gotten the same response from our e-mail as we did from the earlier one where we used the wrong address: Nothing.

The new report has just been posted, warning "If you play at the Stryyke Casino, we will accept your complaint, and forward it to the casino, but don't expect us to be able to help you. We can only do that with casinos which are reputable and deal honestly. Unfortunately, we can't count Stryyke among them".
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I don't know if PAB has had any success in getting Stryyke to treat its players fairly but Gambling Grumbles has gotten the same response from our e-mail as we did from the earlier one where we used the wrong address: Nothing.

The new report has just been posted, warning "If you play at the Stryyke Casino, we will accept your complaint, and forward it to the casino, but don't expect us to be able to help you. We can only do that with casinos which are reputable and deal honestly. Unfortunately, we can't count Stryyke among them".

LOL :lolup: - we're working on the same projects at the same time.

I'm just in the process of re-introducing them to the rogue pit. :p

We had some luck in getting them to initially respond, but that was about it.
 
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pantsdown

Dormant account
PABnonaccred
Joined
Jul 2, 2008
Location
Australia
I find it quite concerning that a casino that was formerly in the rogue pit, can be removed just because casinomeister meets the ceo in person, and he 'promises' to improve.

What is there to stop every other rogue casino saying the same thing at the next conference?

It seems casino meister got conned here, just like all the players who they have stolen money from.
 

P.V.

Dormant Account
webmeister
Joined
Apr 17, 2010
Location
Turn around...
A simple and easy mistake to make, but WHY didn't the emails "bounce" when sent to the wrong spelling of the address. This would have indicated early on what the mistake was, and made the drama much less.

Maybe the misspelled domain has a catch all and it is an active domain. Strykke forwards to "The Bass Pro Shop", a sports retailer.

This would answer why it never bounced because all the information was received by an unintended party.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Maybe the misspelled domain has a catch all and it is an active domain. Strykke forwards to "The Bass Pro Shop", a sports retailer.

This would answer why it never bounced because all the information was received by an unintended party.

This illustrates how INSECURE email is. What if a player were sending documents and other sensitive information "to the casino", when a simple spelling mistake meant everything went to a completely different entity.

Many CRIMINAL enterprises use this "cybersquatting" trick, creating domains from common spelling mistakes of legitimate companies in order to trick "customers" out of money. Many Phishing emails use similar minor alterations in URL spellings to fool people they are going to the proper site. One publicised trick is substituting a small "r" and "n" for an "m" to make a bogus domain. See this:-


It may be that other complaints about casinos "ignoring emails" are down to such spelling mistakes, INCLUDING those on the part of the CASINO in producing the "mailto" clickable links on their websites. (I have actually SEEN this myself, and had to correct the email address generated by the "mailto" instruction in order to get the email through).
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I find it quite concerning that a casino that was formerly in the rogue pit, can be removed just because casinomeister meets the ceo in person, and he 'promises' to improve.

I was at that meeting and I can tell you that a heck of a lot more than a 'promise' was required from them. We grilled them for close to an hour, set requirements for them and got them to assign a single person to handle all issues that came up.

Bryan's policy is that anyone can get out of the Pit if they clean up their act, and so it should be. The Pit is not eternal damnation, it's a signal to players to be wary. If the casino makes the effort to clean up their act why shouldn't they be given another chance?

What is there to stop every other rogue casino saying the same thing at the next conference?

  1. Bryan isn't stupid nor particularly gullible so you should consider having a little more faith in his judgment.
  2. other casinos have begged to be removed from the Pit but they weren't sincere in their efforts to clean things up so it didn't happen.
  3. anyone can get out of the Pit if they do the right thing. It would be wonderful if all the casinos listed in the Pit did so, no?

It seems casino meister got conned here, just like all the players who they have stolen money from.

This is not a fair representation of the situation. From what we saw Stryyke was quite responsive and pro-active in the months immediately following our meeting with them, per our agreement. There was every reason to believe they would continue to improve. That didn't happen.

What changed along the way is unknown but it was a matter of them backsliding to their previous ways not them having pulled the wool over our eyes all along. I suspect they genuinely did want to clean up their act but ... times got tough? Other voices prevailed? Who knows, but when they stopped honouring the January agreement they were thrown back in the Pit.

PS. I suspect someone will mention that Stryyke was busy being nasty to players and issues not connected to Casinomeister while they were on their 'Under Review' period here. I can't speak for Bryan on this but from my point of view we can only be responsible for issues that we see and we deal with. Outside/offsite issues have too many unknowns for them to factor significantly into our decision making process.
 
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Toughloose

Dormant account
Joined
Aug 30, 2010
Location
Oslo
Stryyke

Stryyke has stolen 658 euros from me, and after I have several times sent them the required documents they still repeat that I have to validated my account.

I have involved LGA, and have now got a phone number to a deputy officer in the fraud police department, Malta.

I guess they will not do anything unless there are many claims, so it would be nice if we could somehow organize a common approach, since I suspect it can add up to a substantial amount of money that Stryyke has stolen. I don't expect that I ever will se my money again, but I will not give up to pursue this matter before Stryyke loses their license. I would also like to see someone being personally prosecuted for this obvious theft. They are amazingly still promoting their conned site.

Thougloose
 

erp1

Dormant account
Joined
Feb 25, 2002
I have involved LGA, and have now got a phone number to a deputy officer in the fraud police department, Malta.

I guess they will not do anything unless there are many claims, so it would be nice if we could somehow organize a common approach, since I suspect it can add up to a substantial amount of money that Stryyke has stolen.

A month ago I involved LGA with two issues regarding about €700.

I agree the only hope to get at least some of our money is to try to organize a common approach and put pressure on LGA.
 

newjam

Dormant account
Joined
Aug 18, 2009
Location
Vienna
Stryyke are literally thieves, worse than rogue and only on the internet could they do this and avoid being shut down or prosecuted. It would be an interesting precedent if enough people who've had their money stolen could make the LGA or better the Maltese police realize what they are doing and take action. If a bookies or casino opened in the highstreet and never paid any winnings they would not last long, but Stryyke seem to be enjoying openly stealing depositor's money in full view and have been doing so for over a year. Coordinating a group action would be difficult but maybe it would shame the LGA into doing something by showing their complicity in allowing them to operate if enough publicity could be generated, maybe by getting the attention of the mainstream media. I am only owed 44 euro, but many are owed substantial sums. Perhaps the webmasters of forums where the complaints are being posted could work together to coordinate the gathering of evidence and a list of complainants to present to the LGA/ Maltese police/Press.

I see the Stryyke website is currently down for 'maintenance' so maybe the horse has bolted.
 

Steve Russo

Experienced Member
webmeister
Joined
Jan 13, 2010
Location
Cyberspace
I see the Stryyke website is currently down for 'maintenance' so maybe the horse has bolted.

Bingo Las Vegas Casino's site is also down for "maintenance".

African Palace Casino's website says "We are suspending our operations until further notice".

Gambling Grumbles is currently working on complaints we have received from players at both casinos saying they have not received their money.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Forget about LGA, they wont help you. It has been proven multiple times that their only interest is the fees they collect from the casinos. Malta police isnt a much better choice, they couldnt probably care less.

If you are from EU write your MEP and tell about the scummy practices of LGA.
 

newjam

Dormant account
Joined
Aug 18, 2009
Location
Vienna
Stryyke bite the dust. Shame that those who were owed probably won't get their money back.

Link Removed ( Old/Invalid)

Suspension of Stryyke Malta Limited Class 2 Licence

The Lotteries and Gaming Authority (LGA) hereby notifies that the licenses held by the company Stryyke Malta Limited have been suspended.

Stryyke Malta Limited operated a Class 2 license and operated through the domain name www.stryyke.com.

Furthermore, the LGA hereby notifies that the company's online Casino operations were not being operated under a Maltese license.

Players who deem to have any outstanding payments from Stryyke Malta Limited specifically on the Class 2 license are to send an email to [email protected] and should submit the following information:
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Stryyke bite the dust. Shame that those who were owed probably won't get their money back.

Link Removed ( Old/Invalid)

Suspension of Stryyke Malta Limited Class 2 Licence

The Lotteries and Gaming Authority (LGA) hereby notifies that the licenses held by the company Stryyke Malta Limited have been suspended.

Stryyke Malta Limited operated a Class 2 license and operated through the domain name www.stryyke.com.

Furthermore, the LGA hereby notifies that the company's online Casino operations were not being operated under a Maltese license.

Players who deem to have any outstanding payments from Stryyke Malta Limited specifically on the Class 2 license are to send an email to [email protected] and should submit the following information:

What a bunch of goofs (LGA), so the casino never held a LGA license (not that an LGA license is worth more than toilet paper). What was their response to Bryan about then? Sportsbook? Shows what a complete pile of shite LGA is.

Plus Stryyke prolly got their license (only for the sportsbook) yanked because they didnt pay their fees. Betchance anyone?
 

heador112

Dormant Account
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
The LGA told me to sent the documents until today . I have done it last week but i received no confirmation . Tried to call them but this seems to be impossible too.

Anybody made a similar experience ?
 

heador112

Dormant Account
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
Finally i got somebody on the phone , but not very helpful at all. I have to call tomorrow again , because the person for the investigations is not in the office :rolleyes:
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Finally i got somebody on the phone , but not very helpful at all. I have to call tomorrow again , because the person for the investigations is not in the office :rolleyes:

This begs the question - why in hell can't the 'investigating person' not just call you back?

This is typical of the uncaring attitude of this so-called regulator!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Interesting, you CAN be taken to court in Malta for non payment of gambling winnings. realplayer could be very interested in how this one works out.

The defence that "players didn't provide proper ID" could easily be "players broke the rules". It will be interesting to see whether the court will look at whether it was correct to claim that players failed to provide proper ID, or whether the operator was simply looking for excuses not to pay because they were in trouble.
 

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