Casino Complaint Stryyke Entertainment

Zodiac

Senior Member
webmeister
PABaccred
PABnorogue
Joined
Feb 16, 2006
Location
Europe
Interested to know whether it gives any news in regard of Strykke Entertainment Ltd., Max ?

I see that they are still under review.

I think to set them coming week on our blacklist, because player complaints, ignoring e-mails and not paying.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Stryyke has been pretty clean throughout the "under review" period AFAIK. If anyone has issues that say otherwise please don't hesitate to present them, via the Pitch-A-Bitch process would be preferable.
 

heador112

Full Member
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
Stryyke has been pretty clean throughout the "under review" period......

7/8/2010 10:11 AM
stryyke player account locked after winning bet
On June 19th, a player deposited €100 to stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed. stryyke recently locked the account of a player after a withdrawal request was made, and has continued to void winnings without cause. stryyke is also slow-paying 31 players €27,873 that have contacted SBR for sportsbook assistance. Players are advised to avoid stryyke.

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6/30/2010 11:44 AM
stryyke locks the account of a player after withdrawal request
stryyke (SBR rating D-) has locked the account of a player after he made a withdrawal request. The player deposited for the World Cup in exchange for a 110% bonus, finished his rollover, and attempted a withdrawal. He claims that he supplied ID documents to stryyke which were validated. stryyke is on the SBR Sportsbook Blacklist for failure to pay funds to players and for unjustly confiscating sportsbook winnings.
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6/14/2010 09:55 AM
stryyke voids players winnings and closes account without providing reason
stryyke (SBR rating D-) has closed a player's account and confiscated €300 in winnings. The action came after a May 18th withdrawal request of €30. stryyke stated to the player that his initial deposit of €446 would be returned to his Moneybookers account minus a €25 'handling fee'. stryyke provided no reason as to why the player's account was closed, but has recently justified confiscating winnings from professional players.

stryyke:
Your initial deposit of 446€ will be credited back to your Moneybooker account withholding a handling fee of 25€. In consequence, you account will remain frozen.

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6/8/2010 10:50 AM
stryyke payouts update - 31 players owed €27,873
stryyke (SBR rating D-) slow-pay complaint #31 has been reported to SBR. On May 17th a player requested €424 via Moneybookers. He has sent e-mails to stryyke customer service which have went unanswered. stryyke owes 31 players €27,873.85, and has declined to discuss cases with SBR any longer. stryyke recently confiscated winnings from a player citing that players determined to be professionals are ineligible for any winnings.
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5/31/2010 12:46 PM
stryyke confiscates more winnings
stryyke (SBR rating D-) has confiscated €529 in winnings from a player that filed a slow-pay complaint. stryyke again cited its obscene rule that bettors it determines are professional will not receive any winnings. SBR considers the action theft and urges players to avoid stryyke.

5/28/2010 11:01 AM
stryyke theft - player has winnings confiscated
stryyke (SBR rating D-) has cited an obscene rule to justify the theft of a player's winnings. €1500 of winnings were confiscated from a player's betting account. The following message was sent to the player:

stryyke:
Our risk management detected professional betting pattern on your account. According to our Terms 4.8, any professional gambling by individuals or gambler pools, stryyke may exclude the customer from the further usage of stryyke.com without any reason. This exclusion shall be carried out by freezing the account and all winnings.

stryyke has stated it will refund the player's deposit. stryyke has degenerated into a scam sportsbook, refunding the deposits of winning players and occasionally paying out players that it considers profitable to retain. Players are advised to avoid this sportsbook at all costs.
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5/25/2010 10:01 AM
stryyke confiscates €750 from player
stryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account". stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied. stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled stryyke to confiscate the entirety of his balance. This is not the first time stryyke has cited its terms and conditions to justify theft, as on April 22th the Malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with stryyke management.
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5/20/2010 03:15 PM
stryyke management fails to address slow-pays
stryyke (SBR rating D-) has declined to directly address the slow-pay complaints reported by SBR readers. stryyke's last communication to SBR was on May 10th and contained a generic message detailing the Malta based sportsbook's intention to allegedly tighten up security measures in verifying accounts. stryyke has a process it refers to as a "KCY procedure", that can take several months to complete. Although stryyke will not reveal exactly what the process it is, it appears to be nothing more than verifying whether a drivers license or passport matches the name and details registered to the betting account. This process typically takes one business day for most sportsbooks to complete.

A new stryyke slow-pay was received today. A player requested €700 on January 30th and has yet to receive his funds. This brings stryyke debt to 30 players up to €27,449.85. Unpaid withdrawals were requested as far back as 12 months ago.

stryyke sportsbook:
We want to inform you and your users that stryyke has increased and tightened our KYC, fraud and risk management procedures significantly in order to prevent and lower fraudulent and professional betting activities on our platform during the last months. And stryyke will continue to do so in the future in order to enable safe and secure gaming experience for regular, trusted customers and do fend off the increasing professionalism of fraudulent users.

We are monitoring very carefully bonus abuses, suspicious betting patterns, money laundering, multiple and fake accounts and any other suspicious of fraudulent activities. Any violation of our terms and and/or detection of suspicious actions will lead to immediate exclusion of the platform.

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5/16/2010 03:06 PM
stryyke slow-pays another winner
A stryyke (SBR rating D-) slow-pay complaint has been reported to SBR. On April 15th a player requested a withdrawal of €561 to Moneybookers, and has yet to receive payment. The player states all required ID documents are on file with stryyke. stryyke players have now submitted 29 slow-pay complaints for a total of €26,749.85.
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5/14/2010 01:58 PM
stryyke slow-pay #28 reaches SBR mailbox
stryyke (SBR rating D-) slow-pay number 28 has reached the SBR mailbox. SBR has published multiple slow-pay complaints against stryyke that have been submitted by players. In this latest complaint, a stryyke player requested €675 on March 31st, and €947.35 on May 4th. In an e-mail response to the player touching on the payment delay, stryyke claimed that they are required to perform a "KYC" procedure - an acronym stryyke uses to refer to verifying the player's identity. While most sportsbooks are able to match a name from a drivers license to that registered in the player's betting account in as little as one business day, stryyke has taken upward of several months in multiple cases reported to SBR. stryyke currently owes 28 players a total of €26,188.65; the earliest payment was requested in May of 2009. | stryyke forum discussion

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5/11/2010 03:46 PM
stryyke player reports payment - sportsbook still owes players €24,566
A stryyke (SBR rating D-) player has confirmed recieving payment today. In December of 2009 the player requested €616.90 from stryyke. stryyke still owes 27 players €24,566.30, with the oldest payment request made in May of 2009.
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5/10/2010 05:39 PM
stryyke uses technicality rule to void winnings
stryyke (SBR rating D-) has voided €940 in winnings from a player that requested a payout prior to completing his bonus rollover. stryyke has yet to explain in detail its policy for deciding what funds come from the bonus and what winnings are won with deposited funds. The sportsbook issued the following statement to SBR today:

stryyke:
For your information, terms 5.1.h. “In case the user does not fulfill one of the bonus requirements or requests a pay-out before fulfilling the requirements the bonus and related winnings are forfeit and will be deducted from the players account”. The credit balance has been paid out today to (the player's) bank account.

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5/8/2010 01:19 PM
stryyke slowpays: new total €25,183.20
Four new stryyke (SBR rating D-) payment complaints have been reported. The players are owed a combined €3340. stryyke has declined to discuss their growing number of withdrawal delays with SBR. In total 32 players have written to SBR for sportsbook dispute assistance with stryyke. stryyke's debt to players is now €25,183.20; the earliest payment request was made in May of 2009.

stryyke player:
I have two withdrawal requests from stryyke - on 31.12.2009(630 Euro) and on 24.02.2010(310 Euro) - total amount of 940 Euro. Both withdrawals are to bank account. I'm still did not receive the money. I've send them e-mails, but from 2 months they even did not answer me. Before that the answers are same - "Hello, The length of pay-out time always does vary, depending on amount and even the method chosen. Unfortunately, in certain case, we are obliged to perform also certain KYC." I know about stryyke slow payouts and decided to contact you. I hope you can help me to get my money. Thanks in advance.

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5/6/2010 10:50 AM
Six new stryyke slow-pay complaints received
Since SBR's last stryyke (SBR rating D-) slow-pay update on May 4th, six new player complaints have been filed. The players are owed a combined €3,046, the earliest payment was requested in June of 2009. stryyke has not replied to SBR inquiries discussing payment delays in the last month. stryyke owes 28 players €21,843.20. | Read stryyke player complaints.
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5/4/2010 10:16 AM
stryyke sportsbook declines to discuss outstanding slow-pays
stryyke (SBR rating D-) has declined to discuss the 22 outstanding slow-pays and €18,797.20 in player debt with SBR. stryyke initially addressed SBR inquiries, the last reported payment from a stryyke player was on March 3rd. Since this time, stryyke has objected to the coverage received on SBR and made the decision to withdraw from discussions with SBR regarding player payment delays. stryyke has claimed that most delays are caused by lengthy verification procedures, volume of withdrawals and the size of their staff. stryyke is controlled by a marketing company based in Australia although they claim the sportsbook is operated in Malta.
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4/30/2010 09:29 AM
stryyke slow-pays update: 22 players owed €18,797.20
stryyke (SBR rating D-) currently owes 22 players €18,797.20. The oldest payment was requested in May of 2009. The last payment reported by a stryyke player was on March 3rd. stryyke claimed on April 19th that a player who requested a withdrawal of €473.85 on February 22nd was paid. The player denied this to SBR.

Player:
I have not received this payment and have had no communication from stryyke regarding this either.


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4/24/2010 10:29 AM
stryyke confiscates €5,697 from player citing poker chip-dumping
stryyke (SBR rating D-) has seized a player's €5,697 balance after concluding the player was chip-dumping within stryyke's poker network. Chip-dumping is the process of intentionally funneling money to other accounts within a poker game, this is typically done between two or more accounts as a way to evade an insufficient deposit, or to circulate ill-gotten funds. SBR has asked stryyke for evidence and complete game logs to support its claim. This report will be updated. On April 22nd, stryyke made SBR headlines for a decision to cancel winning bets on an NBA game due to allegedly receiving "suspiciously" lopsided action on the game in their sportsbook. stryyke's solvency has been under question in recent months as the sportsbook is currently slow-paying 22 players €18,797.20, with the oldest payment requested in May of 2009.

Player:
I saw that you are helping players receive delayed payouts from stryyke and would like to add my name to the list of unpaid players. I initially submitted my payout request on Feb 4th, 2009 for 6,400 Euro and to date have only been paid 500 Euro. I am currently waiting on 5697 to be paid (I lost some of my balance playing poker), but strykke has repeatedly ignored my emails, given me excuses, and canceled my withdrawal requests for no reason. I am hoping you can help me get paid and end this nightmare. If you need any screenshots of my transaction history or any other information please let me know and I will be happy to provide it to you.

stryyke:
Chipdumping is considered illegal and stryyke reserve the right to freeze all accounts involved in chipdumping and also confiscate funds held in such accounts.This account has been closed due to serious violation of our rules. This acccount will stay closed and the funds have been seized.


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4/22/2010 12:23 PM
stryyke cancels winning NBA wager citing suspicious betting patterns
stryyke (SBR rating D-) has canceled a winning €50 wager on an NBA game played on April 7th between the Boston Celtics and Toronto Rapters. The line opened Boston -1.5 and closed at -5.5. A stryyke player wagered Boston at -143 for €50. Two days after the bet was settled, stryyke voided the play citing "suspicious betting patterns" on the match.

stryyke:
Our betting team and risk management decided to cancel the bet because of fraudulent pattern.For your personal information, all the betters on the event placed bets only on one team. This pattern is defined as suspicious and the game is cancelled.

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4/20/2010 07:20 PM
stryyke slow-pay reported
A stryyke (SBR rating D-) slow-pay has been reported. On January 27th a player requested a withdrawal of €1135. As of April 20th, his Moneybookers account has not been funded. stryyke's website lists the expected Moneybookers time-frame as 24-48 hours. stryyke's debt has increased to €18,797.20 across 22 players, with the oldest payment requested in May of 2009.
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4/19/2010 12:18 PM
Two stryyke players reportedly paid
stryyke (SBR rating D-) has reported that two of the 23 players owed have been paid. Player #1 requested a payout of €616.90 from stryyke on December 11th. Player #2 requested €473.85 on February 22nd. stryyke still owes 21 players a total €17,662.20, with the oldest payment request made in May of 2009.

Editor's note: Since the time of this report, a third stryyke player has contacted SBR reporting payment of €750 from a February 25th payment request.
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4/18/2010 12:37 PM
stryyke management to discuss slow-pays with SBR
stryyke (SBR rating D-) management has scheduled a conference with SBR Monday morning to discuss the 23 slow-pays on file. In previous discussions stryyke has pinned the blame on the delays to the size of their staff, volume of withdrawals, and identity verification. SBR will inquire extensively on the status of the 23 players who are collectively owed €18,752.95, with the oldest payment request made in May of 2009.
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4/12/2010 05:57 PM
Seven new stryyke slow-pay complaints reported
Seven new stryyke (SBR rating D-) slow-pay complaints have been reported. stryyke owes the seven players a combined €3,519. This brings stryyke's total debt to 23 players up to €18,752.95. The earliest payment was requested in May of 2009.
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4/10/2010 04:09 PM
stryyke sportsbook slow-payments update
stryyke (SBR rating D-) last communicated with SBR regarding the slow-pay complaints reported from players on March 23rd. 16 players are currently owed $15,233.95 with the earliest payment requested in August of 2009.

stryyke player comments:
Delay in paying out even hough I have met turnover requirements and supplied them with necessary ID.When I email them they make various excuses

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4/2/2010 11:34 AM
stryyke downgraded from D to D-
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4/2/2010 11:32 AM
stryyke players still await answers
stryyke (SBR rating D-) has not replied to SBR inquiries in the last two weeks. Players have not been provided updates on their payout statuses by stryyke customer service. The current amount owed by stryyke to fifteen players is $15,233.95. stryyke has been downgraded to the mark of D-.

Player:
Has there been any further communication with stryyke regarding my withdrawal? It has now been 15 Weeks.

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3/29/2010 07:13 PM
stryyke slow-pays: €15,233.95 owed to players
stryyke (SBR rating D) currently owes fifteen players who filed sportsbook complaint forms €15,233.95. stryyke has not made communication with SBR in the last week. SBR is continuing to press Stryke for answers.
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3/19/2010 11:52 AM
Two new stryyke slowpays reported
stryyke (SBR rating D) players have filed two new slowpay complaints. Player 1 requested payment of €432 on January 11th of 2009. The player also states that stryyke has yet to settle wagers he made on games which completed more than one month ago. No support has been provided to the player by stryyke. Player 2 requested €912.95 on January 18th and has yet to receive his funds. In total stryyke owes €15,233.95 to 15 players. The earliest payment was requested in August of 2009.
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3/17/2010 02:53 PM
stryyke rejects payouts due to alleged chipdumping
stryyke (SBR rating D) has canceled a player's €1950 cashout request due to alleged chipdumping. stryyke has not offered any evidence to demonstrate the chipdumping. Chipdumping in poker is a commonly used tactic exercised by scammers that have deposited with insufficient funds and are attempting to move money to multiple third parties. SBR is investigating the complaint.
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3/16/2010 09:01 AM
stryyke management rejects payments due to alleged fraud
stryyke (SBR rating D) has rejected 5 payouts of the 13 slowpays submitted to SBR on the grounds of fraud. stryyke players have not reported receiving an explanation of the infractions committed nor receiving their deposits back. SBR is inquiring with stryyke on whether or not the claims of fraud will be substantiated. Even in cases of obvious fraud, the industry standard is to refund deposits. In total €13,889 is owed to 13 players with the earliest payment request initiated in August of 2009. SBR will update this report pending stryyke managements explanation.
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3/12/2010 12:40 PM
stryyke addresses complaint
stryyke (SBR rating D) has addressed a complaint filed on March 1st. A player complained that his withdrawal of €789.50 via Moneybookers requested on February 25th had not yet been paid. After investigating with stryyke, it was alleged that the player circumvented his wagering limits. stryyke stated that it would consider closing his account and refunding only his deposit. The industry standard when wagering limits are circumvented is to honor all winnings and then sanction the account, either by way or warning or ejection. SBR is asking stryyke to pay all winnings to the player.
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3/4/2010 11:40 AM
stryyke update
stryyke (SBR rating D) has reported the payment of four players. SBR has written the players to confirm. The players requested their payouts from August 5th to December 10th of 2009. €2200 was paid to the players collectively. Nine players remain owed €11,443. stryyke has claimed that three of the players have had payouts rejected due to fraud. SBR is inquiring with stryyke on the allegations.
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3/3/2010 07:13 AM
stryyke player reports payment; four new slowpay complaints filed
A stryyke (SBR rating D) player has reported payment of €550. The player requested his payment on February 8th. stryyke has been inconsistent in paying some players before others, blaming the lengthy delays both on the size of their staff and the 'KCY' procedure, a process whereby stryyke verifies the identity of the account holder. Such a process typically takes one to two business days at most sportsbooks.

Four new stryyke slowpay complaints have been filed which were requested from April 15th to June of 2009. The players requested €1000, €1770.48, €500, and €3788 respectively. The new complaints bring stryyke's total owed figure to players up to €13,393.13 with the earliest payment request made on April 15th 2009. SBR will update this report as more players report payment or more slowpay reports are received. Players that have not yet done so are invited to write to SBR for assistance by submitting a sportsbook complaint form.
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2/28/2010 05:05 PM
New stryyke slowpay reported
A new stryyke (SBR rating D) slowpay has been reported. On September 25th a player requested a €500 withdrawal. The funds were never received. The player has a balance of €6788 with stryyke. After not receiving his payment requested on September 25th, the player alleges that a member of stryyke's management team offered to set him up on a weekly payment plan. As of February 28th, the €500 withdrawal remains pending. SBR will follow up with stryyke management on the case. This marks the 9th outstanding slowpay complaint against stryyke for a total of €6884.85 in funds owed. This is the earliest reported payment request on file, the other slowpays recorded were payments requested after November 2nd.
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2/25/2010 07:40 AM
stryyke management discusses outstanding slowpay cases with SBR
stryyke (SBR rating D) has discussed the status of outstanding slowpay complaints with SBR. The sportsbook is based in Malta and claims that due to Malta imposed regulations rigorous checks of players accounts must be complete prior to their first payout. The industry standard in verifying a players identity is one to two business days; some stryyke players have waited months for payment. stryyke has attributed the payment delays and length of account verification to the size of their staff. SBR asks that stryyke updates its website with a revised payment timeline and notate the delays involved until the "KCY" procedure is complete. While stryyke has shaved down the number of their slowpay complaints, new reports have steadily trickled in. SBR last reported on February 23rd that 12 players are owed a collective €8656.65. As of today stryyke owes €6384.65 to 8 players with the earliest request made on November 2nd.
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2/23/2010 07:06 AM
SBR to speak with stryyke management today
SBR has a phone conference scheduled with stryyke (SBR rating D) later today. stryyke plans to address the status of the outstanding slowpay complaints submitted to SBR. In the last month, stryyke players have filed 18 slowpay complaints. Sixteen of those players have confirmed payment totaling €8789.82 collectively. In total there are still 12 outstanding slowpay complaints including the five filed yesterday and in months prior. stryyke has €8565.65 in debt to these players. SBR will inquire on the length of payment times and the recurring delays players have reported experiencing. This report will be updated.
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2/22/2010 10:01 AM
Five new stryyke slowpays reported
Five new stryyke (SBR rating D) slowpays have been reported. The payment requests were made from May of 2009 to February 2010 for a total €2822 in player funds owed. This brings stryyke's updated total owed players to €8656.65. In total 12 players are owed with the earliest payment request made in May 2009.
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2/19/2010 05:26 PM
stryyke player reports €1237 payment
A stryyke (SBR rating D) player that filed a payment complaint with SBR on February 3rd has reported payment from stryyke. The player requested €1237.40 via Moneybookers on January 12th. stryyke currently owes five players €3725.05 with the earliest payment request made on November 18th.

Player comments:
Many, many thanks to you for your involvement and undisputed leverage. I had honestly written this cash off as a bad debt. 39 days from successful completion of KYC to Moneybookers payout. I shall raise a pint of Guiness to you and SBR this very evening.

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2/18/2010 08:18 AM
stryyke sportsbook slowpays on file
stryyke (SBR rating D) players have reported 15 payments in the month of February. stryyke currently owes six players €4962.45 with the oldest payment requested on November 18th. stryyke maintains that all players are undergoing an account auditing process which includes anti-fraud measures, account verificiation, and other undisclosed analysis. stryyke has been more active in communications with SBR, which is an encouraging sign for players. Anyone with a current outstanding slowpay against stryyke is invited to submit a sportsbook complaint form.
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2/15/2010 12:30 PM
stryyke players report payment
stryyke (SBR rating D) players report payment. €4,378.51 was paid to eight players that had requested payments as far back as November 26th. In total stryyke now has nine remaining slowpay complaints totaling €6696 in player debt.
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2/15/2010 07:48 AM
Eight new stryyke slowpays complaints filed
Eight new stryyke (SBR rating D) complaints have been received. The players report requesting a total of €5284.21 from November 2nd to January 18th respectively. stryyke currently has a total of 16 outstanding slowpay complaints filed against them, with the oldest request made on November 2nd. stryyke has €10,588.16 in player debt. SBR will update this report as the payout statuses change or more complaints are received.

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2/13/2010 12:34 PM
stryyke players report payment
Two stryyke (SBR rating D) players have confirmed payment. The payment requests were made on November 23rd and December 31st for €715.31 and €200. There are still nine outstanding slowpay reports against stryyke totaling €5730.45 in player funds owed. The oldest payment request was made on November 10th.

stryyke player:
I have received all the money that was owed to me from stryyke. Thank you for all your help.


I received my payout earlier today, thanks for your help.

Update: Since this report was published, a third player has confirmed receiving payment today for €426.50, the payment was requested on December 9th. stryyke now has eight outstanding slowpay complaints levied against them for a total €5303.95 in player debt.

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2/10/2010 12:06 PM
Three stryyke players confirm payment
Three stryyke (SBR rating D) players have confirmed payment. The payments were requested on December 1st, January 14th, and January 18th for a total €760. stryyke has also stated that three other players have been paid whose slowpays were reported on SBR, SBR has not yet confirmed those payments. In total 11 slowpays remain outstanding for €6645.76 in owed player funds.


SBR published these complains after the "Warning" was changed to "under review" here at Casinomeister . (7th , February 2010)


Please note that SBR did not publish every complain against Stryyke .


I have also problems with Stryyke because they dont payout and ignore my emails . I contactet the LGA and i think if other people here have problems too with Stryyke they should contact Maxd and the LGA . Stryyke is probably the the most roguish online sportsbook/casino you can find in Malta .
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Links? If you're going to pull something off the web it's only appropriate to indicate where it comes from.

Please note that I did say "Stryyke has been pretty clean throughout the 'under review' period AFAIK." No one has said "boo" here and here is what counts as far as the "under review" status is concerned. Random stuff from whereever doesn't really cut it.

Like I said, people got issues? PAB it.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Who is SBR? Whoever this SBR is, they have given a D- rating to Stryke? There are no names or website links to this info.

If Stryke is "mis-behaving", these people need to come forward, name (player name) and all, with their bad experiences.

You can not expect people at Casinomeister to take all these "instances" seriously without names, etc.

Like Max said, come here and post your problems.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Who is SBR? ...
Like Max said, come here and post your problems.

Exactly!

The whole purpose of the "under review" process is to focus special attention on a given site for the review period in order to determine if the current status needs changing.

We've invited people to come forward with any issues they might have. During the "under review" period of Stryyke we've had exactly one PAB based on questionable circumstances and pretty much nothing on the forums. So that's where I get "pretty clean" from and I (still) think it's a fair assessment of the situation from what we've seen here at Casinomeister.

Like Jod more or less said, unsubstantiated and unidentified stuff from who-knows-where doesn't count for much.

Invite those folks to come here and report their stuff. Better yet, get them to PAB it because there is a guy here dedicated to tracking those down. Me!

If we get a deluge of legitimate PABs against anyone, Stryyke included, you can bet that the results of that will soon appear on the site as appropriate, usually in the form of updated Warnings and (possible) Rogue Pit listings. But no action here = no change here.

The bottom line is that if we are going to make pronouncements on anything then we need to be involved so we can investigate the thing ourselves and back up what we say. If we're not involved then it is just circumstantial, generally speaking, and doesn't count for much. There are a few outside sources that we take seriously and are exceptions but most of what floats around out there is just web chatter and it would be irresponsible of us to base our decisions on it, simple as that.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
...so I guess they handle their "own PAB's" :)
You do not have permission to view link Log in or register now.

Looked at the site, looks pretty much focused on sportsbooks AFAIK see: "The Authority on Sportsbooks since 1999".

I see they have a "Sportsbook Complaints" page though there's no indication that this is similar to the PAB (monthly complaint reports? annual summaries? dedicated staff?) and no mention is made of it relating to casino operations.

I repeat what's already been said: it would be irresponsible of us to base our conclusions on someone else's unsubstantiated and undocumented statements.
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
I repeat what's already been said: it would be irresponsible of us to base our conclusions on someone else's unsubstantiated and undocumented statements.

There was over 50 no pay / slow pay / winnings confiscated cases listed for year 2010- not to mention the ones before that. (and the ones not reported obviously)
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maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
I have seen SPR before(one year ago) but never used it or read it recently mostly because my addiction is more into casinos. :D

As you say Max, it's about sportsbooks but they don't say that they don't handle the casino part of the sportsbooks. Just like here, but the other way around.

Almost all online sportsbooks have casino or poker nowadays. SPR handle sportsbooks and Casinomeister handle casinos but the sportsbook/casino handle them both.

SPR seem to have a system where the player fills a complaint form and staff from SPR contact the sportsbook. At least on A and B listed sportsbooks.

Stryyke are D-listed and they have been in contact with them as well.

This is written April 18 2010:

Stryyke (SBR rating D-) management has scheduled a conference with SBR Monday morning to discuss the 23 slow-pays on file. In previous discussions Stryyke has pinned the blame on the delays to the size of their staff, volume of withdrawals, and identity verification. SBR will inquire extensively on the status of the 23 players who are collectively owed €18,752.95, with the oldest payment request made in May of 2009.

The day after, SPR reported that 2 of the 23 players were paid. After that they have reported that yet another player has received payment.

Only 20 left then..:rolleyes:


As you can see, they are D-listed for a reason. It seems like the issues at SPR are of same kind as they we have seen here.

BTW: They are not D-listed, they are even (D-)-listed..I saw that now.

Here is my opinion:

It's very strange that they eventually can be removed from the rogue pit here when they at other reputable places are publishing issues that surely say that Stryyke are Rogue!

I can see that they have been clean here since feb. but maybe many members/readers here have avoided them after all warnings?

It's like putting up a warning sign about falling rocks and then remove it when no more got hurt from rocks because people have avoided the falling rocks due to the sign. :D

I repeat what's already been said: it would be irresponsible of us to base our conclusions on someone else's unsubstantiated and undocumented statements.

I agree! :thumbsup:

But as I see it, in this case there are documented issues!
Players have filled in forms about their cases and SPR have even met Stryyke in April to discuss these issues.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
There seems to be a rogue term in play, in that the sportbook can arbitrarily classify someone as a "professional", and thus RETROSPECTIVELY void their recent winning bets, resulting in the deposit being returned.

Since they are judge, jury & executioner, they can define "professional" as widely as they like. It could be no more than soneone who studies the "form" in the newspaper before they place bets, or even someone on a lucky streak, where management decide that they were TOO lucky, and therefore must be "professional".

The other problem seems to mirror what we see in casinos. Player deposits for 110% world cup bonus, and wagers ENTIRE balance on a single bet, which wins. Presumably the remaining WR is done by "grinding" on other sports bets before withdrawing. This would only be "rogue" if there was nothing in the terms and conditions prohibiting such large bets.

In sports betting, it is far more common for people to make single, large wagers on one event they have studied in detail. For many, this is their passion, but seems enough for this sportsbook to class them as "professional"

They should PUBLISH exactly what they mean by "professional gambler" in their terms, so that players with a passion for sports betting could see straight away if the site was catering for their needs.

The so-called "verification procedure" seems nothing more than a stalling tactic. Either that, or they are blatently lying when they claim it is merely to check the documents' validity against other records, which should take no more than a day or two. Several MONTHS to do this is clearly unnacceptable to players.

The next step would be for someone to contact players at SBR who feel "ripped off" to come here and share their experiences. IF they are using the equivalent PAB service at SBR, they could simply give Max a "heads up" as to what is going on, rather than have the complication of simultaneous PABs coming from two different places.

Casinomeister probably does not spring to mind when sportbook players have problems, so they don't necessarily come here for help.

This suggests that the problems are restricted to the sportsbook, rather than the casino. Casino problems would have players flocking here (including the real fraudsters), because this is the best site for casino related advice.

The offering of 110% sportsbook bonuses would stir the interest of "arbitrage" players, and it is possible that Strykke has been "burned" by this activity recently, and the suspicious patterns they claim (all bets on one team) are the result of arbitrage play, where the opposing "insurance" bet is made on another site, the aim being to get the bonus out by betting on the favourite at Strykke, and betting on the opposite outcome on one or more other sites. This would certainly fall within the definition of "professional", and is the sportbook equivalent of the casino's "advantage player". It's NOT FRAUD though, since no terms have been broken, it is simply profiting from bookmaking errors, and differences in odds between different sites. Arbitrage play does NOT even require bonuses, but this is obviously too much effort for some players.

Less likely is the possibilty that some outcomes are "rigged" (match fixing), and the suspicious betting has come from "insiders" involved in this match fixing, and from others who have heard the "whispers".

No sportbook can afford to be only on one side of an arbitrage play, since this unbalances their book - all their bets can be winners, whilst another site does nicely from all the "insurance" bets made on the opposing outcome (probably a site NOT offering a 110% bonus).
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
There was over 50 no pay / slow pay / winnings confiscated cases listed for year 2010- not to mention the ones before that.

Don't know how to make this any clearer: if they weren't cases we dealt with then they don't count, IMO.

Anyone can and generally will publish pretty much anything to satisfy and increase their membership so it all has to be taken with a serious grain of salt. Are those solid cases with documented attempts to resolve them? Did Stryyke act responsibly or not during those attempted resolutions? If we had handled those cases I could answer those questions. Frankly I don't know SBR from the Muppet Fan Club so their D- business doesn't mean a whole lot to me.

Obviously it's Bryan who'll make the final call here. That said if it was up to me we'd need some pretty serious backup material on those so-called 50 cases to even begin to think of including them in our decision making process.

If SBR's process does it for you then by all means, follow their guidance. Personally I'm not seeing anything to give me that warm feeling that they're serious and thorough. Until such a time as that changes, and it certainly could, I say the record is one case on the books against Stryyke during the past six months or so, not 5 or 15 or 50.

It's like putting up a warning sign about falling rocks and then remove it when no more got hurt from rocks because people have avoided the falling rocks due to the sign.

If the rocks stop falling then the sign no longer applies. That's the point here. From what we've seen there have been no falling rocks reported in spite of our standing request for people to report them if they see them. That we know. The rest, the web chatter, is just that: chatter. Until we have reason to believe otherwise it is unsubstantiated and inadmissible, IMO.
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Don't know how to make this any clearer: if they weren't cases we dealt with then they don't count, IMO.

Anyone can and generally will publish pretty much anything to satisfy and increase their membership so it all has to be taken with a serious grain of salt. Are those solid cases with documented attempts to resolve them? Did Stryyke act responsibly or not during those attempted resolutions? If we had handled those cases I could answer those questions. Frankly I don't know SBR from the Muppet Fan Club so their D- business doesn't mean a whole lot to me.

Can understand your point of view to a certain extent. (not the Muppet Fan Club though)
But when looking at the SBR forum search for topics with "Stryyke" and getting this kinda results, then it makes one wonder that this one probably isn't just smoke without fire.
I'm sure their GM (contact details at SBR website) would assist you / give information about the complaints / cases.

Edit: It says on their news (SBR) from a month ago that they (Stryyke) have not been willing to discuss these issues (a total of 31 cases and 27k euros involved) further. Link below.
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stryyke.jpg
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
It says on their news (SBR) from a month ago that they (Stryyke) have not been willing to discuss these issues (a total of 31 cases and 27k euros involved) further.

This is a good part of what makes me skeptical about this "50 cases" business:

  • At Casinomeister Stryyke has virtually no issues outstanding and since January have gone out of their way to make themselves available to us for any and all player complaints.
  • At SBR there are endless numbers of outstanding issues and Stryyke is on record as being unavailable to discuss.

Something is not quite right with this picture. :confused:

Of course you could be cynical and say that Stryyke is only available when is nothing to discuss. I would be underwhelmed with such an argument based on what I've heard from Stryyke over the past several months, though admittedly I haven't had cause to contact them recently.

Anyone out there care to come forward with an issue, or six, to give me a reason to contact them?

Anyone?

Hello?

Let it be noted that our current discussion has produced exactly zero new issues on the table here at CM. Those legions of jilted players seem awfully selective about how and where they air their grievances.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Under review doesn't mean scour all the other forums to see if their members approve.

I can't speak for everyone but I would prefer it if accredited or discredited by this forum continued to mean accredited or discredited by THIS forum.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Stryyke is as rogue as they come. They claim to be regulated by LGA, when infact they arent. They are still listed there tough.
Their poker room got many complaints and have a terrible reputation, dont even know on which network they are on now. Not at Cake anymore.

This is BTW JHVs case xxx.gamblinggrumbles.com/Reports/Strykke-Casino:Three-strykkes--theyre-out

JHV got the following response from LGA:
"Lotteries & Gaming Authority – Malta provides Player Protection by active monitoring of operators who trade under the Maltese Remote Gaming Regulations. The company Stryyke Entertainment Ltd. Casino you refer to is not registered or licensed by the Lotteries & Gaming Authority in Malta and therefore is not regulated by LGA.

"I have made some enquiries about this company on your behalf the Terms and Conditions posted on their web site states this company is governed by the laws of Costa Rica.

"Unfortunately I am unable to assist you any further as this company is not licensed by Lotteries & Gaming Authority in Malta".


And quite shocked that some here didnt know what SBR is:what:
 

pokeraddict

Webmaster
Joined
Aug 3, 2002
Location
Las Vegas
Don't know how to make this any clearer: if they weren't cases we dealt with then they don't count, IMO.

This is disturbing. SBR is to sportsbooks as Casinomeister is to casinos. Their reputation is 2nd to none. This book has had countless issues dating back 2+ years, many recorded here, many at 2+2 and many at SBR. This book deserves its D- grade at SBR. This gives it a comparable grade to Futurebet books in their grading system.

I think you would be doing a huge disservice to players if you ignored that a sportsbook had over 50 complaints in 2010 at the biggest sportsbook watchdog site. Stryyke is a sportsbook first, casino and poker room last right? It would stand to reason most of their issues would come from sports complaints, especially since it is so easy to just decide to void winnings on a sportsbet where a player would have to overcome astronomical odds to get a cashout on most casino games.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is a good part of what makes me skeptical about this "50 cases" business:

  • At Casinomeister Stryyke has virtually no issues outstanding and since January have gone out of their way to make themselves available to us for any and all player complaints.
  • At SBR there are endless numbers of outstanding issues and Stryyke is on record as being unavailable to discuss.

Something is not quite right with this picture. :confused:

Of course you could be cynical and say that Stryyke is only available when is nothing to discuss. I would be underwhelmed with such an argument based on what I've heard from Stryyke over the past several months, though admittedly I haven't had cause to contact them recently.

Anyone out there care to come forward with an issue, or six, to give me a reason to contact them?

Anyone?

Hello?

Let it be noted that our current discussion has produced exactly zero new issues on the table here at CM. Those legions of jilted players seem awfully selective about how and where they air their grievances.

So why are these disgruntled players coming here to see if Max can help, given that at Casinomeister, Strykke is on record as being WILLING to discuss such issues.

Someone "in" with the webmasters at SBR could suggest this, and surely if SBR cannot help, they would NOT want to keep to themselves information that might be useful to these members to progress their dispute.

Often in such situations, players DO come here for help "en-masse" when they feel they are getting nowhere.

Falsely claiming to be licenced by Malta would be serious enough for them to be considered "rogue", but PROOF of them CURRENTLY making such a claim is needed. The LGA was able to see from their website that they claim to be licenced in Costa Rica (in other words, unlicenced for gambling).

Webmasters do not normally pass judgement based on unsubstantiated reports on other sites about which they know little.

If you read one particular site, you would believe Virtual casinos were a top class group:rolleyes:
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
So why are these disgruntled players coming here to see if Max can help, given that at Casinomeister, Strykke is on record as being WILLING to discuss such issues.

Someone "in" with the webmasters at SBR could suggest this, and surely if SBR cannot help, they would NOT want to keep to themselves information that might be useful to these members to progress their dispute.

Often in such situations, players DO come here for help "en-masse" when they feel they are getting nowhere.

Falsely claiming to be licenced by Malta would be serious enough for them to be considered "rogue", but PROOF of them CURRENTLY making such a claim is needed. The LGA was able to see from their website that they claim to be licenced in Costa Rica (in other words, unlicenced for gambling).

Webmasters do not normally pass judgement based on unsubstantiated reports on other sites about which they know little.

If you read one particular site, you would believe Virtual casinos were a top class group:rolleyes:

They are still listed at LGA as having a Class 1 on 4 license. So dont know if they are sloppy to update their website or if the LGA rep was on crack. And Stryyke has an LGA logo on their site.

They are a super rogue anyway.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They are still listed at LGA as having a Class 1 on 4 license. So dont know if they are sloppy to update their website or if the LGA rep was on crack. And Stryyke has an LGA logo on their site.

They are a super rogue anyway.

You should PAB about this, with proof. Since they are happy to talk to Max, they should be able to explain this. Should they give Max the runaround, he will then have PERSONAL experience of their poor behaviour, rather than just 50 cases over at SBR.

Try sending an email to them, asking them where they are licenced, and see if they LIE to you that they are still licenced by Malta.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just jumping in here real quick like. I'm quite familiar with SBR, and yes - looks like they have a number of outstanding issues with Stryyke. Max's job is to remain focused on Casinomeister and deal with our complaints' section. He doesn't need to be scouring the Internet for additional complaints - he has enough to deal with on his own. :p Searching for additional info (or complaints) - that would be my realm since I am the administrator of everything and all that pertains to meisterland.

But Max does have a point - no one has PABd nor posted a Stryyke complaint in this forum for a while - odd that we don't have more, but perhaps there is not much cross-over between casino players and sportbooks. But with that said, it is alarming that there are (apparently) a crapload of sportbook issues and that's something I can have a look at in the next day or two.

I'll be re-reading this thread, and if there are players you are aware of that have outstanding complaints, send them this way and we'll bring them into the equation.
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
Joined
Dec 10, 2006
Location
MERS
They are still listed at LGA as having a Class 1 on 4 license. So dont know if they are sloppy to update their website or if the LGA rep was on crack. And Stryyke has an LGA logo on their site.

They are a super rogue anyway.
LGA is on crack and meth. JHV=scuter on Webzcas's forum fyi! The departed scuter was spot on per the link to his post below pursuant to Spiderlegz's post aka quote above!!

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mchavez3

Dormant account
Joined
Feb 22, 2009
Location
Olympia, WA USA
strykke casino

i made a 10 euro deposit on 6/30/10 at which time i found i could not transfer my funds to my casino account and also when ever a casino game is clicked (even in fun mode
) i get some backend error? i tryed a phone number i had used for them in the past but it no longer worked for them i have also tryed numerous emails to no avail
 

offtherecord

Dormant account
PABnonaccred
PABnononaccred
Joined
Dec 25, 2006
Location
Europe
Hello,

I still have an outstanding issue with Stryyke that was reported as PAB and haven't heard from Max since May. I will send an email right now too to bring this back on the tab - I was under the assumption this was still being worked on.

I understand I am not supposed to comment on the progress of the PAB and therefore won't, unless invited by Max/Bryan.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Hello,

I still have an outstanding issue with Stryyke that was reported as PAB and haven't heard from Max since May. I will send an email right now too to bring this back on the tab - I was under the assumption this was still being worked on.

I understand I am not supposed to comment on the progress of the PAB and therefore won't, unless invited by Max/Bryan.

So you need to file a PAB for the PAB? (just kidding) ;)
 
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