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Staybet pending withdrawal for a month?

Discussion in 'Online Casinos' started by vimala, Sep 13, 2017.

    Sep 13, 2017
  1. vimala

    vimala Newbie member

    Location:
    Sweden
    Just as the title states, Staybet has been pending my withdrawal for a month. I've contacted their live chat support and their VIP support several times the past month and each time I'm promised the withdrawal will be processed soon, in a few days, by the end of the day etc. Least to say, my patience has run out.

    Our last email exchange where I explained my situation I was once again told the withdrawal will be processed soon and that the long pending time was due to them being understaffed in the payment department :what:

    The following day of their reply I logged into my account to check if the withdrawal was approved but to my disappointment I saw that they had cancelled my withdrawal. Confused by this I went on live chat again. Their reason this time was some technical issue.. This is not the first time they've had technical issues. My first withdrawal request was made by Skrill but that was cancelled as well due to maintenance work according to the support agent. Instead I was told to withdraw by bank transfer which I thereafter did but as you all know now, it has been cancelled after pending for a whole month.

    After talking to their live chat support and confirmed that Skrill is now working again, I've made my third attempt to withdraw from Staybet.

    Third time's a charm? Let's see how this goes..
     
  2. Sep 14, 2017
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    That's an awfully long time - They are stalling you sadly.

    Hope you get paid - If not, consider a PAB (Read about it HERE). Also please ensure the rules are followed if you decide to submit :)

    Nate
     
  4. Sep 14, 2017
  5. vimala

    vimala Newbie member

    Location:
    Sweden
    Thanks, Nate! After reading the rules for a PAB it looks like one shouldn't use it for getting paid though.
     
  6. Sep 14, 2017
  7. TiluCrew

    TiluCrew Newbie member

    Location:
    Finland
    Hi , staybet is known from procedures like this. I have also pending withdrawal which has jumped twice back to my gaming account "for no technical reason" and all i hear is " please submit a new request". I had withdrawal about year ago from same site and same thing happened also then. It really pisses me off :( Complaining in chat wont do thing because the answer was " they can hold it for 2 months if they choose to"
     
  8. Sep 14, 2017
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Well, it depends. If you feel they are unfairly and deliberately holding back payment without reason (like you didn't use a bonus etc...) then you may submit one.

    You could also always contact MAX for advice - he is the PAB Manager.

    Nate
     
  10. Sep 14, 2017
  11. vimala

    vimala Newbie member

    Location:
    Sweden
    I see. Thanks for the advice! :) I'll see how this progresses first.
     
  12. Sep 14, 2017
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Is that why they're called 'Staybet' - your money always stays in the account?

    Sounds like a right craphole.
     
  14. Sep 18, 2017
  15. vimala

    vimala Newbie member

    Location:
    Sweden
    Update:

    After 48 hours since my Skrill withdrawal request was made, I logged into my Staybet account to check the status. It was still pending so I contacted live chat to double check the usual pending time for a Skrill withdrawal. The support agent(different from the last one I spoke to) advised me to cancel the Skrill withdrawal and make another bank transfer request as they don’t usually process Skrill or Neteller withdrawals according to the agent. He also assured me that the technical error will not occur again as he would notify the relevant department to keep an eye on my withdrawal request. Hopefully, the bank transfer will soon be processed as I requested it on Friday last week :)
     

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